daniel hodges it resume

Daniel Hodges(505) 450-1712

[email protected] Hodges Customer Service, Management, and IT Support ProfessionalHard working computer guy and Book Worm seeking a full-time position in IT which will allow me to utilize my extensive customer service, management, technology, and quick learning experience. I would love to work for you!

Profile More than 20 years’ experience in exceeding the expectations of customers and co-workers by demonstrating consistent, honest, and professional service with solution-oriented approaches.

Long history of rapid promotions within every company I’ve worked for. Recognized strengths in rapid learning, technical support, membership account

maintenance, employee management, communicating clearly and effectively, utilizing IT knowledgebase to resolve issues, problem-solving and trouble-shooting skills, and planning and implementing proactive procedures and systems to avoid problems in the first place.

15 years of management experience with training and motivating employees, conflict resolution, employee scheduling, cash handling, customer service training, labor management, and inventory control while overseeing up to 30 employees at one time.

Possesses excellent ability and drive to quickly learn new technical skills. Formal studying of SQL and C++, while learning HTML 5, CSS, Ruby, Python,

and more every day at home during my free time.

Experience

La Montanita Co-Op, Albuquerque, NM March, 2012 – July, 2016Departmental Team Leader, IT Help Desk, & Account Administrative Specialist Managed upwards to 20 employees at any one time while overseeing the front end. Created and implemented a new program of personalized customer service changing how

employees interacted with members to create a better sense of community and connection with the neighborhood.

Communicated and problem solved with internal and external vendors, departments, team members, and community members.

Provided administrative support through managing employee payroll, organizing volunteer programs, and organizing both volunteer and membership databases through data entry.

Technical responsibilities and duties included being in charge of maintaining and upkeep of our extensive membership database, including reorganization and digitization of hard records, using Microsoft Excel to organize store information, manning the help desk, and general technical help around the store before contacting the IT department.

Ran Catapult Training for other employees which included learning the intricacies of our new computerized business system, including: inventory database maintenance, membership database maintenance, point of sale operations, and report generation.

Managed ticketing system while resolving internal

National Museum of Nuclear Science and History, Collections &

LinkedIn Profile: linkedin.com/in/DHodges220Visual Resume: http://vizualize.me/DanielHodges


[email protected] Department, Albuquerque, NM June, 2010- April, 2012Museum Archives Volunteer Worked in the Collections & Education Department archiving into databases confidential

historical military photos, documents, and artifacts which were of importance to the museum.

Helped update the museum to a modern digital system and database. Set up interactive educational displays. Educated school groups on basic scientific principles through interactive exhibits.

The Shark Reef at the Albuquerque BioPark, Albuquerque, NM March, 2008- March, 2012Assistant Floor Lead Trained all new employees in the skills of proper customer service with solution-

oriented approaches. Responsible for staff management duties including conflict resolution, cash

handling, and customer service training. Educated the public and co-workers about the Albuquerque BioPark’s services

and exhibits, as well as information about the marine biology inside the numerous aquatic tanks.

In charge of organizing and graphically designing new menu.

Education Central New Mexico Community College, Albuquerque, NM May 2012- Jul 2014 Computer Information Systems, Database Technology

Studied SQL and C++, while studying HTML 5, CSS, Python, and Ruby at home during my free time.

Central New Mexico Community College, Albuquerque, NM Aug 2008- Aug 2010Received an Associate’s Degree in Liberal Arts

Albuquerque Technical Vocational Institute, Albuquerque, NM Jan 2005- Dec 2007Studied Graphic Design University of New Mexico, Albuquerque, NM Jan 1997- Dec 2001Studied History and Education

Albuquerque Technical Vocational Institute, Albuquerque, NM Jan 1996 – Dec 1996Undergraduate Studies

Saddleback College, Mission Viejo, CA Sept 1994 – Dec 1996Studied Art History and Philosophy


[email protected]

John Mulle ~ Former Store Director ~Former Boss ~ La Montanita Co-Op(505) [email protected]

John Heckes ~ Chief Finance Officer ~ Current Boss ~ La Montanita Co-Op(505) [email protected]

Dick Bachmeier ~ Systems Engineer ~ Verus Corporation(612) 845-9226

Rob Dixon ~ IT Director at La Montanita Co-Op(505) 699-4377Rob.Dixon@ lamontanita.coop

David Varela ~ Former IT Director (my boss) at La Montanita Co-Op(505) 620-8950

daniel hodges it resume

Documents