csg – working together with shop direct

... creating an exceptional workplace … 1

Proud to be supply

partners working together

Proud to be at the cutting edge of

retail innovation

Proud to have worked with

Shop Direct for 10 years

Meet the Team

Karl E Bell Operations Director

Danny Peat Operations Manager

Gavin Jones Contract Manager

2 ... creating an exceptional workplace …

Debbie Tetley Sales Consultant

Company Overview

!  Family owned and managed business since 1969 !  1A* Dunn & Bradstreet Credit Rating !  Employing a 1200 strong workforce

3

BS OHSAS 18001:2007 ISO 9001:2008 ISO 14001:2004

... creating an exceptional workplace …

Some of our customers


History – Time Line

The Journey …


2005 Shaw

Li.le Hulton

2007 Raven Mill

2010 Skyways

2012 Shaw

Industrial

The proposed cleaning service …

Just like … we have created a ‘One-stop-shop’ concept for Shop Direct:


Open Transparent Clear Concise

The Proposed Cleaning Service…


Scope ! Dedicated Contract Manager ! Equipment Innovations ! Refresh Training

! Staff Incentives

! High Standards – defined and monitored with iPad Systems

! Communication/Strong Working Relationships

! Emergency Call-Outs

Deliverables !  Added Value

!  Continuity of Standards

!  Real Time Information !  Cleaning Standards that reflect

an exceptional workplace

!  Lead by our Operations Director

!  Reacting in a timely manner

The proposed cleaning service …

Little Hulton:

!  Reduction of hours - 71 hours !  Consultation with staff will streamline cleaning régime !  Redundancy Costs !  Provision of Sit ‘n’ Ride Sapphire 85 Scrubber Dryer & Comac

Sweeper !  Added Value – warehouse operational clean resulting in cost

savings !  Improvements in washrooms and rest areas !  Regular supervisory checks will improve standards


Labour Saving Cleaning Equipment

9

Ruby 55 Scrubber Dryer

Comac CS700B Ride on Sweeper Coral 26

Ride on Scrubber Dryer

High Level Clean Space Vac with Camera

Ruby Baby 13” Scrubber Dryer

Karcher Upright Scrubber Dryer

Labour Saving Cleaning Equipment

10

Battery Operated Cordless WVB 750 Wet ‘n’ Dry Pick Up

Go Free Flex Pro Cordless Backpack

Numatic Cordless Vac

Rubbermaid Pulse Mop System

MV Multi Surface Residential/Commercial Litter Vac

Account Management


An Experienced Team


Karl Bell - Operations Director … over 25 years’ continued service and experience at CSG. Danny Peat – Operations Manager – over 10 years’ service and experience at CSG. Gavin Jones – Contract Manager – multi-site/account management experience

Roles & Responsibilities


Karl Bell Operations Director ! Daily Directorship to the team ! Dedicated to the Account ! Delivering an efficient and effective service ! Financials – best value ! Attending strategic quarterly meetings with client

Danny Peat Operations Manager ! Reporting to Karl ! Organising the team ! Specifications and schedules ! Regular review meetings ! Supporting Contract Manager ! Back-filling the role in Contract Manager’s absence

Roles & Responsibilities


Gavin Jones – Contract Manager ! Exclusive Contract Manager ! First point of contact for everything – cleaning and any associated services ! Bespoke/flexible service providing FM Services ! Providing emergency cover ! Audit Reports, using latest technology ! Instills culture of continuous improvement ! Drive standards throughout portfolio ! Motivates and develops management and teams with incentives ! Appraisals and Team Reviews ! Managing change ! Monitor and improve efficiencies – initiating cost savings for Shop Direct Group

Management Information


!  Real Time Information !  Audit Reports emailed at point of

completion !  Photographic evidence/GPS signals

pin point audit locations !  Setting universal high standards !  Trends/Patterns – as part of

continuous improvement !  Weekly Summary of Site Visits !  Email itinerary for the following week !  Fortnightly update on hours worked !  FM Workshops resulting in minimal

resource needed from Shop Direct

Management Information


Resource Planning


Karl Bell, Operations Director

Danny Peat

Operations Manager

Gavin Jones Contract Manager

Speke

Product Centre Shaw NDC

Raven Mill

Little Hulton

Aintree

Bolton

Site Manager Deputy Site Manager

Teams including OperaJves and ShiK Supervisors

Consistency is Key


It’s not about perfect, it’s about effort and consistency … when you deliver that effort and consistency every single day, that’s where transformation happens … That’s how we create exceptional workplaces …

Case Study


providing “Worldwide Legal Services”

Leeds Birmingham London

!  CSG are the No.1 Supplier since 2005

!  Developed our portfolio of services with confidence – bringing added value

!  Expanding new building projects with ease

Manchester

Case Study


!  Short timescales !  Service Improvements !  In-House Helpdesk !  FM Workshop System ! Open Book Approach


Case Study


!  Total ‘One-Stop-Shop’ !  Waste Management/Compactor Baling duties !  Washroom Services !  Carpet Cleaning !  Kitchen Deep Clean !  Window Clean/Abseiling !  High Level Cleans


Multi-site services – additional benefits

Implementation/Mobilisation Plan


AddiJonal Sites ExisJng Sites Roadshow •  Introductions •  Meet the Teams •  Health & Safety •  HR & TUPE •  Site Survey •  Confirm milestone dates

Roadshow • Introduce Contract Manager • Explain new structure • New Equipment – Training Plan • Incentives/Team Rewards

All Site Managers/Supervisors to attend an Induction Day at CSG Head Office



Week 1

Roadshow Equipment

confirmation Place orders

Week 2

Agree schedules

KPI’s Standards

HR Consultancy

Week 3

Ensure team members are familiar with service levels

Week 4

Senior Management on site to support change process New equipment

delivery

Week 5

Launch Week

New Sites

Issue a weekly report and present a weekly itinerary plan

1st July



Draft Mobilisation Plan

18th 19th 20th 21st 22nd 23rd 24th 25th 26th 27th 28th 29th 30th 31st 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th 15th 16th 17th 18th 19th 20th 21st 22nd 23rd 24t 25th 26th 27th 28th 29th 30thObtain TUPE informationArrange Welcome to CSG meet teamTUPE booklets to be issuedIntroduce site Buddy to teamAssess if there are any vacancies and advertise theseHR Paperwork completeEmployee welcome packBegin to compile cleaning schedulesAgree Cleaning Schedules with ClientSet up order fileInform suppliers of delivery details (address, times etc.)Determine site delivery procedures (times, location etc.)Draft ContractAgree Contract SignOrder equipmentEquipment delivery day (need someone to take receipt)Determine & order consumablesIntroduce Health & Safety TeamSet up BACS paymentsPlace initial ordersList of key phone numbersGo through invoicing with ClientSite Visit with Shorrock to access Washroom servicesSet up COSHH FilesStaff training

K ey

C S GBoth C S G and C lient

J uneMay

JULY 1st Contract Commencement

Shop Direct Involvement


Implementation … site inductions ! Minimal resource would be required

! Meeting Rooms required to complete our induction/training

! Keeping Shop Direct in the loop at all times

! Progress report issued for each site

Continuous Improvement/Innovation

At quarterly strategic meetings we will bring you …


New Equipment Technology

Inspiration from …

Trade Shows Magazine Publications

Our Suppliers

Benefits … Efficient use of labour - High cleaning standards - Cost reductions

Other services

!  Catering !  Vending !  Security !  Windows !  High Level !  Consumables !  Computer Cleans !  Exterior Landscaping !  Washroom – feminine hygiene !  Pest Control !  Waste Management !  Kitchen Deep Cleans


Other services

!  Refresh washrooms across all locations

!  New paper dispensers – free of charge

!  Fully automated soap dispensers – reducing cross-infection

!  Feminine Hygiene – liner service – more hygienic than bin exchange

!  V Air Gel – constant fragrance – environmentally friendly

!  Hand Dryers – bio dryer similar to Dyson Blade – collects water


Washroom

Commercials


Non-Compliant CSG Fully Compliant TUPE Little Hulton £1,153,744 £1,211,220 £86,302

Our fully inclusive costs include … ! Contract Manager ! Car ! iPad/Cleanlink Audit System ! Redundancy Costs ! Latest Equipment Technology – written off over 3 years ! Enhanced Holiday Entitlement/Rewarding Team ! Seasonal Work

And finally …

Thank you for your time today.

We look forward to answering any questions you may have.


csg – working together with shop direct

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