© Jason Cunningham 2013

A set of shared beliefs, values and practicesThe behaviours we want every team member to exhibitIntangible, yet critical

1. How we do things around here

2. What’s expected of us

3. What we expect of each other

Affects our enjoyment of work

Affects our performance and effectiveness

Greater chance of successIf we’re aligned on ‘how we do things around here’, ‘what is expected of us’ and ‘what we expect of each other’, we’re more likely to be successful

Culture will evolve regardless

We have the chance to create the culture we want

WE BELIEVE EVERYONE WANTS TO

BE SUCCESSFUL, AND BE PART OF SOMETHING SUCCESSFUL.

WE ALSO WANT TO SHARE IN EACH OTHER’S SUCCESS.

WE WANT TO CREATE AN ENVIRONMENT THAT ENABLES EVERYONE TO PERFORM AT THEIR BEST, AND THAT ATTRACTS AND RETAINS THE BEST OF THE BEST.

TO BUILD A WORLD’S-BEST CULTURE, WE MUST FOCUS ON INITIATIVES THAT WILL ATTRACT, RETAIN & MAXIMISE THE BEST OF THE BEST.

WORLD’S BEST PRACTICE

PRACTICE PRINCIPLESRespect

Presume best intentionsFocus on each other’s strengths

Seek first to understand, then to be understood

Make each other look goodAuthentic success

UbuntuLiberating people’s lifestyles

To promote an environment that enshrines and encourages the actions and habits we all agree that will enable everyone to perform at their best, we propose…

1/DEFINE AND DOCUMENT THE BEHAVIOURS EXPECTED OF TEAM MEMBERS…

…AND OF THE PARTNERS

To perform at our best, team members require several commitments from the Partners; we in turn commit to achieving certain outcomes.

…where have I heard that before?

CLIENT COMMITMENT STATEMENT

INTERNALCOMMITMENT STATEMENTS

TEAM MEMBERCOMMITMENT STATEMENT

The behaviours and outcomes we commit to strive for.

What we require from Partners to perform at our best.

PARTNER COMMITMENT STATEMENT

The behaviours and outcomes the Partners expect from all team members.

The actions they commit to undertaking to help us achieve our best.

2/SUB CULTURES

WORK-LIFE BALANCEEVENTS (‘fun’ & ‘team-

building’)LEADERSHIP & MENTORING

PROFESSIONAL DEVELOPMENTAWARDS & RECOGNITION

GIVING

SUB CULTURES INCLUDE:

3/CREATE A BETTER WORK ENVIRONMENT & ENHANCE WORK/LIFE BALANCE

3a) Create a better physical work / recharge environment

> Redevelop lunch room area (by Christmas)

> Hot desk / hot office

3b) Create a better work / life balance

Flexible hours: can start early and finish early, or start late and finish late, in certain circumstances (approved by Manager in advance)

> Pick up kids from school, meet a tradesman, etc

> Formalises existing policy

‘FUEL YOUR FUTURE’ LAUNCH GIFT

$50 fuel cardOR

$50 coffee card @Degani’s