converse.ai enabling you to build intelligent chat bots
TRANSCRIPT
Confidential | ©2016 Converse.ai, Inc.
Enabling Customer Engagement Through Intelligent Chat Bots
Confidential | ©2016 Converse.ai, Inc.
Converse.AI – Why use a chat bot to solve customer engagement?
Solving the problem of real time customer engagement
Consumers are using messaging as a preferred method of interaction and this is causing companies many challenges.
User expectations of response time over messaging is instant.
Converse allows instant interaction and customer satisfaction increases.
1-2-1 engagement without major increase in cost
Confidential | ©2016 Converse.ai, Inc.
Converse – What makes us different?
Pre engagement
During engagementRe-engagement
Post engagementTalk to your customers about
relevant things! Inbound pre-sales funnel
integration
Strike while the irons hot! Customer Service automation
Notifications into ConversationsFunnel ProgressionSales Lead Filtering
Re-connect with customers who have disappeared
Talk to your customers about relevant things!
Create loyalty with your customers
Polls/ SurveysCollect feedback
Cement relationships
End to end, instant customer engagement through intelligent chat bots
Confidential | ©2016 Converse.ai, Inc.
Converse – Full cycle engagement with third party integrations
Confidential | ©2016 Converse.ai, Inc.
Engage with customers when they are already engaged
Enhance the customer journey with technology
Optimise under used areas of the sales cycle: post sales, engagement, upsell.
Connect with your customer without H2H communication
Converse – To turn every notification into a conversation
Confidential | ©2016 Converse.ai, Inc.
Our technology can immediately make a positive difference to your business.
Talk one to one with your customers without exploding costs.
Converse – 1-2-1 without exploding human costs
Confidential | ©2016 Converse.ai, Inc.
Converse – To create customer advocates
Improve customer experience with instant responses.
Exceed customer expectations without expensive resource investments
Build customer loyalty and trust
Confidential | ©2016 Converse.ai, Inc.
Increase resource efficiencies through prioritizationGet your employees focusing on the right customer issues.
Pass queries/ leads/ issues to the right place, instantly.
Remove the need for expensive development time
Converse – To maximise efficiency
Confidential | ©2016 Converse.ai, Inc.
Converse – To increase engagement
Increase engagement across the entire customer journeyEngage with customers when they are already engaged!
Deal with customer without Human 2 Human contact, decreasing the subjectivity
Confidential | ©2016 Converse.ai, Inc.
Converse – To upsell
Realize opportunities your customers want! Expand your sales pipeline with the up selling opportunities
Confidential | ©2016 Converse.ai, Inc.
Collect data and insight through every interaction for continuous improvement
Build customer profiles easier than with voice/ email. Target customer with relevant messages to improve customer
satisfaction.
Converse – To understand your customer
Confidential | ©2016 Converse.ai, Inc.
Converse.ai, Inc.548 Market Street
San Francisco, CA 94104+1 (415) 919-7891 | [email protected]
www.converse.ai
Sign up today!