an introduction to chat bots
TRANSCRIPT
An Introduction To Chat Bots
Once-in-decade paradigm shift
Smart Messaging Platform
Evolving messaging space
Big 4 social networks:• Twitter
• Facebook• LinkedIn
Big 4 messaging apps• WeChat
• Viber• WhatsApp
• FB Messenger
The problem with apps• App discovery is difficult in a crowded app store• User Acquisition costs are high• Average user uses <10 different apps per week
Smart Messaging Platform
BOTS ARETHE NEW
APPS
?
Messaging Apps are opening their APIs
Smart Messaging Platform
WHAT IS A CHAT BOT?
Chatbot ecosystem• Think of a bot as just another user. • Bot can be invited to a group and post messages with the help of
keywords. • Bots have many of the same qualities as their human
counterparts: • profile photos • names• can be direct messaged or mentioned• can post messages• upload files etc.
How chat bots workChat bots can be classified into two types:
• Functions based on AI• Functions based on rules
Artificial Intelligence Bots
Rule-based bots• No artificial intelligence• Trained to do one thing• As smart as it is programmed to be• Communicates in a structured manner
Examples of good bots• Where
Examples of good bots• Hi Poncho
Examples of good bots• Hi Poncho
Examples of bots• Esther
Smart Messaging Platform
Tips to build a well-behaved chat bot• Always introduce yourself • Never leave a user hangin’• Account for typos • Give easy access to ‘help’• Offer levels of customization
Gupshup is the leading bot building platform
Gupshup offers tools for the entire bot lifecycle
DEMO