CINDY TIESSONNIERE2809 Porchswing RD, Knoxville, TN 37938cindytiess@gmail.com ▪ 210.385.3410

TRAINING DIRECTOR | PROPERTY MANAGER

~ Summary of Qualifications ~

Extensive experience coordinating, planning, and supporting daily operational and administrative functions of large rental communities

Proven track record of developing training initiatives that support organizational goals and drive occupancy levels and revenues

Effective communicator with keen ability to develop relationships with professionals at all organizational levels and provide an exceptional customer service experience

Highly focused and results oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office Suite, Microsoft Windows, AMSI, Esite, Onesite, Ops Technology, Lead2Lease, Grace Hill, The Box, MarketSurveyTools.com, Wufoo, and Zendesk

PROFESSIONAL EXPERIENCEUNITED APARTMENT GROUP — San Antonio, TXRegional Training Director, 2012 to 2015Provided a safe and effective learning environment for over 400 employees. Managed the corporate career programs, phone programs, and on-site programs. Developed sales, operating, marketing, and software training content and delivery systems. Key Contributions:

Promoted to position of Director to build a corporate culture that supported organizational standards and goal attainment

Supported field training with coaching and guidance in developing knowledge and skills Coordinated with Regional Managers to identify areas for improvement in training

programs Negotiated terms with outside contractors to accomplish organizational goals while

maintaining low operational costs Analyzed training programs’ effectiveness to present to managing partners Organized annual training including preparing materials and travel arrangements

UNITED APARTMENT GROUP — San Antonio, TXProperty Manager – Vantage at San Marcos, 2011 to 2012Managed all operations of a 248 unit, student-based property. Developed relationships with residents to ensure all needs were met and expectations exceeded. Key Contributions:

Consistently exceeded all performance based goals including maintaining a high level of unit occupancy throughout heavy student turnover

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Adhered to corporate budget guidelines while managing property expenditures Created monthly property marketing plans that produced successful results

UNITED APARTMENT GROUP — San Antonio, TXRegional Operations Instructor, 2009 to 2011Developed and implemented sales, operating, marketing, and software training content to over 100 employees. Supported overall company initiatives through the training program. Key Contributions:

Implemented corporate and site-level policies and procedures Provided coaching and support to field trainers to develop knowledge and skills Prepared annual budgets and training materials to distribute the budget information Assisted other employees with budget preparation

UNITED APARTMENT GROUP — Converse/New Braunsfels, TXProperty Manager – Vantage at Converse/New Braunsfels, 2007 to 2009

Achieved 90% occupancy within 8 months through the delivery of a lease-up initiative Appointed to the 248-unit class A community in New Braunfels to direct occupancy

recovery

UNITED APARTMENT GROUP — San Antonio, TXProperty Manager – Paseo Pointe Apartments/Cinnamon Creek Apartments, 2005 to

2007 Hired to drive occupancy and income recovery for the 252-unit, class A community at

Paseo Pointe Transferred to 296-unit at Cinnamon Creek to grow occupancy recovery and manage a

multimillion dollar rehab

CERTIFICATIONSOnsite TrainerE-Site Trainer

Ops Technology TrainerMicrosoft Excel Basics & Beyond

Train the Trainer