To: Hiring Manager/Recruiter

I am very interested in the position you have available. I know with my skilled background and your requirements are a good match for this position. My resume is enclosed for your review and for the members of your team to consider the years of experience I bring. I'm a highly committed business professional with experience in key business areas such as Accounting, Originations, Servicing, Operations Management, Mortgage Banking, Auto and Home Equity loans over the past 17 years. I feel my strong qualities with my experience in Management, Reconciliation/Accounting, Research, Training, Production Operations, Leadership and various knowledge within the Mortgage & Home Equity industry will help me succeed in this position.

Additionally, I exhibit a strong attention to detail, self- motivated, team player and is someone who is not afraid of any daily challenges that may occur.

Summary of Qualifications:17 years of strong experience in Accounting, Reconciliation, Management, Research, Production and the Originations, Servicing and Operations of accountsStrong Analytical/Problem solving skillsAbility to handle management functions including scheduling, employee monitoring, controls, self- development, adhere to risk and controls and day to day responsibilities for 20 people.Process ImprovementStrong knowledge of GAAP principlesFinancial reporting and analysis skillsExcellent in organization and time management skills If you are seeking a person who understands the commitment in helping the customer and satisfying the company I can show you with the work in which I can perform. I am committed to achieving total success in everything I do. Please review and consider what I have to offer for your position and the company. I would be happy to have a discussion with you to see if we can establish a mutual interest. I would be glad to answer any questions you may have.

Thank you for your attention. I certainly look forward to exploring this further.Cynthia Barton

Cynthia Barton510 Faith Ann DrPataskala, Ohio 43062

Cell: 614-440-6501 Email: Cindy_Barton74@yahoo.com

WORK EXPERIENCE:JPMorgan Chase Bank9/2013 to 3/2015, Assistant Vice President – Operations/Servicing/AccountingManaged multiple teams which include Auto & Home Equity loan Reconciliations, Auto & Home Equity New and Refinance Loan Funding, Loan Transfers Letter Team, and Loan Transfers Reconciliations up to 18 staff and supervisorsProvided key metric reporting on a daily, weekly and monthly basisCreated procedures and controls for each area managed. Maintain each controls are monitored and updated and audit ready; Passed audit every with my teams throughout several years.Maintain Production and QC of all regulatory legal customer letters for any loan which transferred in or out of Chase Managed over $5 million+ dollars in funding checks and accounting items daily for new and refinance loansManaged daily and monthly metrics reporting and general ledger activities to identify trending within the group to ensure the department is constantly improving in their work.Developed goals and objectives for all staffOversee daily operations including daily production; ensured that all service levels are monitored and processed, management reporting and daily policies are being followed with the business organization.Motivate and lead team through change, career opportunities, and help strive that employees are performing at their best.Responsible for reconciliation, financial movements, and balancing of company’s bank accounts, general ledger processing and multiple customer accounts on a daily basis using excel and SAPPerformed daily account reconciliation, research, reviewed any loan outage or customer disputesCreated and implemented process improvement in system processing, department service level standards, audit process and various management reporting.

JPMorgan Chase Bank9/2011 to 9/2013, Operation Manager I (Auto & Home Equity Reconciliations, Auto & Home Equity Funding, and Loan Transfer Reconciliations)Guided an Inbound/Outbound reconciliation team, and Home Equity Reconciliation processes to ensure that all funds were properly reconciled at a loan level.Implemented improvement toward a reconciliations process by reducing processing time by redesigning business platform which saved the company thousands of dollars in overtime and staffing hours.Oversees the control of accounts and entry records in all areas of the financial accounts Developed new operational procedures thus improving SLA’sBuild and develop successful teams and processes for Accounting groups, and FinanceEnsured that all affected corporate, general ledgers, and cost center accounts were cleared efficiently and timelyManaged over $5 million+ dollars in funding disbursement checks daily Managed and motivated up to fifteen exempt and nonexempt employees.

2/2009 to 9/2011, Team Lead Operations Analyst (Auto & Home Equity Reconciliations)Reconciled all cash transactions for reporting.Established and created procedures for department functionsExperiences in managing millions of dollars in new and refinanced loan account dailyProcessed millions of dollars in funding disbursement checks daily and reviewed a range of 600 to 1000 loans daily for accuracy and balancingConducted in-depth research and resolved escalated issuesCreated and maintained new Audit processesResponsible for downloading department reports daily and train staffReview and reconciled multiple general ledger entries and work in various systems to research and clear outagesHandled inquiries from internal and external customers on escalated issuesResearched loan mortgage documents and system entries to understand the current status of each loanWork with third parties and various internal groups to locate outstanding entriesAssisted team members with resolving issues and finding solutions for efficient processingWorked directly with auditors on team yearly audit

JPMorgan Chase Bank9/2005 to 2/2009, Senior Home Equity Operations Specialist (Home Equity Exceptions and Reconciliations)Resolve and research problems issues that required immediate resolution for customer disputes or concerns.Reconcile and Research rejected items on the department general ledger reports and clear outstanding itemsCreated and updated procedure manual for departmentCoordinated with Core Servicing to develop system training classDesigned a CCW workflow chart and PowerPoint presentation for resolving customer research disputes or correctionsDeveloped and trained staff with new daily time tracking system for employee work progress. Review loan mortgage documents to compare any disputes received by customer for accuracy.Determine actions, write and work with staff to improve department proceduresResearch items in SAP for general ledger discrepanciesCommunicate with bankers and internal partners to resolve rejected home equity itemsDeveloped training guides to assist team for processingCoach employees on department procedures and changesInvestigated and resolved incoming customer checks that were flagged that could be suspicious, fraudulent or unsigned.Participated in meetings and presented accounting resolutions on discrepanciesSend correspondence letter to customer for advance disputes

JPMorgan Chase Bank10/2004 to 09/2005, Senior Operations Analyst (Investment Banking)Mentor and trained all new employees on department procedures and changes.Process daily incoming brokerage securities applications.Developed and updated procedure manual for departmentAudit new hires and temporary staff processing Ability to prioritize workload to meet deadlinesResearch any pending applications that cannot process within the business day.Corresponded daily in resolving issues with Bank branchesResolved escalated research issues that required immediate resolution.Provided Training coaching and evaluations to employeesConducted weekly training meetings for team to ensure procedures and guidelines are being followed.

Chase Manhattan Mortgage Corporation8/2000 to 9/2004, Outgoing Mortgage Repurchase Specialist (Portfolio Mgmt)Processed large volumes of repurchase request, processed wires and reversals for repurchased loans.Perform follow-up research related to repurchases loans & resolve problemsUpdate and distribute weekly Repurchase Tracking reports.Calculated payoff quotes Reconcile current mortgage loans with payoff of purchase from new servicerPrepare and send out RESPA Goodbye, Hazard, and PMI letters to borrowerPrepare legal Assignment’s of Mortgage and Note AllongesInput new loan data into Chase servicing system for loans which were repurchasedKnowledge of Legal and Credit Documents in file, Ensure files are transferred diligentlyKnowledge preparing and balancing Payoff Quotes and processing recourse loansDaily reconciling on all outgoing transfer request for weekly shipmentsWorked closely with areas such as Foreclosure, Bankruptcy, Loss Mitt, and Records departments on research or escalulated issuesDaily contact with relationship managers, investors (FHLMC and FNMA) and PurchasersEnsure that the Acquisition Database is updated with current and accurate information.

Chase Manhattan Mortgage Corporation7/98 to 8/2000, Default Invoice Processing AnalystResearch loans and processed invoices for paymentReconciled all department daily reports for entries processedReported daily assessments to loans for fees and costsProcessed void and refund checks to attorneys or utilities companiesCommunicate with attorneys, condo associations concerning discrepancies with invoices

Education:Beechcroft High School and Franklin University

Office Skills : 10-Key calculator, Telephone skills, Data Entry, Organizing skills, PC skills

Business Skills:Accounting, Process Improvement, Leadership, Training, Invoicing, Inventory, Mortgage Lending, Research, Banking, Accounts Payable/Receivable, Reconciliation, Loan Funding, and Loan Transfers

Computer Knowledge: Microsoft Office - Word, Excel, PowerPoint, Outlook, Business Accounting systems - SAP, MSP

References are available upon request