Australia’s BEST T&L PROFESSIONALS

INVOLVE | INFORM | DEVELOP | RECOGNISE

ABN: 47 367 894 930 PO Box 4594, Robina, QLD 4230

P: 1300 68 11 34 | E: admin@cilta.com.au | W: www.cilta.com.au Australia

A good year, looking forward 2014 has been a challenging year for most in transport and logistics. CILTA has faced its challenges and ended what could reasonably be determined 'a good year'. As we come towards the end of our three year strategy to reinvigorate and reposition CILTA for the 21st century, we are achieving our goals: - Our investment in a new IT system and the products has allowed us to develop what has led

to high readership of our newsletters, attendances at awards and involvement in webinars. This package has allowed members an easier involvement with CILTA.

- Sectors such as rail and passenger are setting up their own specific groups to discuss issues - Financially we have turned around from deficits to surplus just entering a positive balance

sheet - We have been invigorated with a growth in new members - 55 in September alone. We have

increased the number of new members in each of the last three years - The quality of entrants to our section and national awards is outstanding highlighting the

high level of thinking and achievement among CILTA members in transport and logistics. This was backed up by Jess Paton winning the CILT International Young Professional of the Year.

- The development and release of our online Expert Directory and Professional Development Directory were major developments of services to our members and the industry.

And there's been lots more. I would like to thank all members for their involvement and feedback through 2014. We kick off 2015 with our Future Focus 2 to develop strategies to take CILTA forward for the next three years and more. Get involved at your section in February then the national Future Focus in April. And look at our Christmas offer for new members to gain 18 months membership for the price of a one year subscription. If you have a work or professional colleague who should join CILTA, encourage them to sign up (give them a membership as a Christmas gift). Thanks to all members for your involvement with CILTA. Seasons greetings and a positive 2015. Andrew Stewart FCILT Chair

December 2014 Newsletter

From the Chairman

NEW MEMBER CHRISTMAS OFFER Encourage a Colleague to get involved via this great Membership Offer!

JOIN NOW and receive 18 months membership for the Price of 12*

Join as a new CILTA Member in December 2014 and receive 18 months membership for the price of 12!

A CILTA Membership runs to the Australian Financial Year (1 July - 03 June), join in

December 2014 and your membership will be valid to June 30 2016!

*Valid only for New CILTA Members that purchase a Membership in December 2014.

www.cilta.com.au/page-join-now

CILT Australia wishes all its members a very happy Christmas and end to 2014! We look forward to a great 2015!

Please note that Hanna will be running the National Office from New Zealand from the 16th of December

to the 18th of January, email is the best form of contact over this time period.

MEMBER SURVEY

Please help us plan our 2015 Calendar by completing our brief member survey, we would love your thoughts, feedback and suggestions:

https://www.cilta.com.au/page-member-survey-2014

CILT Australia congratulates our newly appointed WA Section Chair

Florentina Mihai FCILT Florentina has 30 years of experience as a professional road and rail engineer and manager. Her qualifications include bachelor and master degree in Transportation Technologies, diplomas in Business Management and Building and Construction Contract Contract Law. She is the Deputy Chair of the Transport Panel of EA and the Chair of the CILTA WA section. Florentina’s expertise includes all areas of asset management, road and rail operations, project and contact management, policy and strategy development and implementation, data and information systems development and deployment, audits and evaluation, business performance and KPI development. Her recent interests are in the area of sustainability and natural disaster management.

Florentina’s current role is senior project manager in the Network Management Branch at Main Roads WA, providing expert analysis and advice to senior executives and the government regarding road maintenance needs and funding requirements, standards, systems and common practices for network operation. Florentina managed the implementation of the Main Roads Maintenance Management Information System, which received the CILTA 2014 national award for Operational Excellence. Florentina is committed to her new role and responsibilities as the Chair of the WA branch and aims to increase the WA membership base and strengthen CILTA relationship with other professional organisations operating in the transport and logistics sector, in Australia and overseas.

CILTA’s Transport and Logistics Specialist Directory NOW ONLINE

You can now access the T&L Specialist Directory from your CILTA Member Login!

Need some quick advice on a particular area in T&L that is not in your range of expertise? Look up a Specialist in the T&L Specialist Directory!

This directory is bursting with an extensive variety of members who are prepared to assist other members with their challenges. Explore the staggering wealth of knowledge and experience CILTA members collectively maintain. Utilise it NOW HOW TO ACCESS: Login to the CILTA Members Area: www.cilta.com.au/login

Forgotten your password? – utilise the I have forgotten my username and password Link on this page.

Select the CILTA Membership Tab, then from the Right Hand Menu – T&L Specialist Directory. Review and Submit the Ethical Conduct Form Search the Directory & Add your Listing

FREE 6-Month Subscription Offer Exclusive to CILTA Members

Bauer Media would like to offer CILTA members a free 6-month subscription to ATN & Fully Loaded or ABC & Bus News starting January 2015. What is on offer: Offer 1: ATN & Fully Loaded Australian Transport News (ATN) – x 6 Magazines, delivered direct to your door. Core Target: Fleet Owners, Transport Managers and Operators The monthly ATN Magazine delivers not only the best equipment reviews but comprehensive coverage of the latest industry news and issues, case studies of how operators are dealing with them, advice from industry experts on a diverse range of business issues. Fullyloaded.com.au - The latest news in the truck and transport industry – delivered to your email daily. Offer 2: ABC & Bus News Australasian Bus & Coach (ABC) - x 6 Magazines, delivered direct to your door. Core Target: Managers, Owners and Operators in the Bus & Coach Industry Monthly ABC Magazine delivers not only the best equipment reviews but comprehensive coverage of the latest industry news and issues, case studies of how operators are dealing with them, advice from industry experts on a diverse range of business issues as well as its exclusive bus sales data and used bus classifieds. BusNews.com.au - The latest news in the bus and coach industry – delivered to your email weekly _________________________________________________________________________________

SIGN UP NOW https://www.cilta.com.au/page-subscription-offer

Make sure you sign up prior to 31 December to take full advantage of this 6-month subscription.

Subscriptions are valid only for financial CILTA Members residing in Australia

and will run from January – June 2015.

CILT Australia

Professional Development Directory 2014

Upcoming Courses in 2015:

“Emerging Leaders - Women with Vision”

MCI is proud to bring you our Emerging Leaders: Women with Vision program culminating in a nationally recognised Diploma of Management! This is your opportunity to build your own future and network with women aiming for top roles - The program is founded on solid principles and models of management and leadership.

The program ensures that the practical application of skills is paramount so that the participants are able to feel confident in their roles in the workplace. There is time set specifically for debate, simulated conversation and on-going feedback.

Emerging Leaders – Women with Vision consists of Four ‘full on’ two-day intensives delivered in 4 Months

Session 1 – 19 + 20 February 2015 Manage personal work priorities and professional

development

Manage people performance

Session 3 – 16 + 17 April 2015 Undertake Project Works

Manage Operational Plan

Session 2 – 19 + 20 March 2015

Ensure team effectiveness

Develop a workplace learning environment

Session 4 – 21 + 22 May 2015 Manage quality customer service

Bonus Lesson: Managing More Effectively Across the Generations

Establish systems that support innovation

Time: 9.00am – 4.00pm Venue: Level 4, 23 Hunter Street, Sydney, NSW, 2000 Website: http://www.mci.edu.au/ Contact: Julie Cowap | 02 8292 0913 | julie.cowap@mci.edu.au

Professional Sector Relevance: CILT Key Knowledge Areas Covered:

Take this opportunity to further your professional Development to accelerate your career. Download your copy of the PD Directory at:

https://www.cilta.com.au/uploads/ciltadocs/eEducation/CILTA_PD_Directory.pdf This directory will be updated constantly so please ensure you download

the latest version each time you access it.

Want to have your T&L Courses listed in this Directory? Contact: Wendy Hillman, PD Coordinator

education@cilta.com.au

3,6,7,11,12,13,15,16,17,20

T&L Trivia Edition 6

Welcome to CILTA’s T&L Trivia - test your International T&L knowledge!

Answers will be given in next month’s update or submit online to be sent the answers prior to this date: https://www.cilta.com.au/page-edition-6-december-2014 1. With a surface elevation of 3810 m above sea level, what is

considered as the world's highest commercially navigable lake?

2. The Maersk Triple E class is a family of large, fuel-efficient container ships considered the world's largest and most efficient operational container ship as of 2013, totalling 400 meters in length. The name "Triple E" is derived from the class's three design principles where two of them are" Energy efficiently and environmentally improved". What does the other “E” stand for?

3. RFID is the wireless use of electromagnetic fields to transfer data, for the purposes of automatically identifying and tracking tags attached to objects. RFID tags are used in many different industries from automobile to livestock management. What does RFID stand for?

4. With an approx. length of 9,300 km what is the longest railway line in the world?

5. Cargo airlines are airlines dedicated to the transport of cargo by air which is a vital component of many international logistics networks. Which company is considered the largest air freight carrier in terms of ton-kilometres flown?

6. DELAG is considered the world's first airline in revenue service which operated Zeppelin flights. This company was dissolved in 1940. An airline which started its operations in 1919 is considered as the oldest airline in the world which is still operating under its original name. What is the name of this Airline?

7. The Silk Route or Silk Road refers to a network of ancient trade routes connecting Asia, Europe and Africa in which Sri Lanka also received a prominent role due to its strategic location in this route and had several harbors to accommodate the ships that came through this route. “Gokanna” was one harbor which played an important role during the ancient time. What is the modern name for Gokanna” which is known as now?

8. A flight recorder is an electronic recording device placed in an aircraft for the purpose of facilitating the investigation of aviation accidents and incidents. This is commonly referred to as a black box. An Australian engineer is credited as the inventor of the Black box currently used in aircrafts. What is his name?

Fancy yourself a bit of a T&L guru?

Submit questions for use in the next trivia edition via admin@cilta.com.au

T&L Trivia - Edition 5 Answers:

Transportation Milestones

1620 The submarine is invented in the Netherlands.

1769 The steam engine is invented in Scotland.

1807 The passenger steamboat is invented in the United States.

1825 The railway is invented in England.

1871

The cable streetcar is invented in the United States.

1880

Refrigerator Train Cars were invented in USA.

1893

The diesel engine is invented in Germany.

1903 The first propeller airplane is invented in the United States.

1911 The first hydroplane is invented in the United States.

1923

The traffic signal is invented in the United States.

1930

The jet engine is invented in England.

1964 The bullet train is invented in Japan.

1969 The Concorde supersonic passenger airplane is invented in England.

1973 Overnight package service originated – FedEx, USA

1983

The TGV (Train à Grande Vitesse) is invented in France.

1994

The “Chunnel” opens, linking France and England with rail service and a tunnel for passenger cars.

2006

The Airbus 380 superjumbo jet, the world's largest passenger plane, is developed in France.

2007 Boeing begins rollout of the 787 Dreamliner, a smaller, quieter, and more efficient challenger to the Airbus 380. It is the world's first commercial airliner to be built mainly of composite materials.

The letters that say

“Passenger Industry Professional”

www.cilta.com.au/page-cpp Email: education@cilta.com.au; Phone: 1300 68 11 34

The Chartered Institute of Logistics and Transport Australia has recently introduced the Certified Passenger Professional (CPP) certification, a nationally recognised industry standing that reflects the professionalism and experience of operators and administrators in the passenger transport industries. Aiming to provide a definitive standard for measuring capability and professionalism within the passenger transport profession the CPP brings together the breadth and depth of skills required of a modern passenger manager, planner, operator or public policy administrator. This professional standing reflects a balance of experience and training gained within the passenger transport industries. Calculating eligibility is through a points based system that is referred to CILTA’s passenger transport certification panel for assessment. The certification, once gained, is required to be renewed through recognised Continuous Professional Development activities.

BE RECOGNISED for your achievements and experience in Australian Passenger Transport

John Duffy MILT CPP

Australia’s First CPP & CILTA’s Professional of the Year 2014

The Phillip Clarkson Essay Prize 2015

Innovation in Transport and Logistics is the life blood of our industry. As a rapidly evolving industry, we need to understand at all levels how new innovations will help shape our future and we need to prepare for whatever changes may occur. To mark Phillip Clarkson’s outstanding contribution to CILTA over the past 7 decades, CILTA’s NSW section is delighted to invite papers from individuals discussing the consequences of future transport innovations. In particular we are keen to review papers which discuss: • Passenger transport innovations which may include issues of accessibility,

sustainability, environment, economics and regulation and control • Transportation management innovations - freight and passenger transport across all

modes and including both operations and infrastructure • Industrial logistics innovations - supply chain management, inventory, procurement

and their underpinning technology Papers should be between 2000 and 6000 words and should focus on how innovations can sustain Australia’s transport and logistics industry maintain our country’s competiveness. Entry is open to all with an interest in the transport and logistics. The judging panel will be Fellows of CILTA representing a broad base of industry and academic backgrounds. We will be announcing two awards for the most outstanding essays.

The Phillip Clarkson Trophy will be given to the essay which demonstrates how innovation can shape the future of public transport provision.

A prize of $400 and iPad will be awarded to the paper which most effectively shows how innovation will determine and support the Australian Transport and Logistics industry over the coming decades.

The winning paper will be announced at CILTA NSW’s 80th anniversary dinner to be held on Thursday the 7th May 2015. The winning author will be invited to present the findings at future CILTA events later in the year. All papers along with a 100 word summary should be sent to admin@cilta.com.au by 1st April 2015.

Let's move away from the ‘it’s always been done this way’ mentality – Lessons learned from the 2004 SE Asian tsunami

By Peter Tatham FCILT It is over 10 years since the 2004 SE Asian tsunami. In this article, Peter Tatham reflects on some of the improvements, standstills, and learnings in the field of humanitarian logistics over the last decade.

From the perspective of academics researching and teaching in the field of humanitarian logistics (HL), the 2004 South East Asian tsunami clearly represents a date when serious attention began to be paid to the logistic-related challenges of preparing and responding to disasters and complex emergencies. This is evidenced by recent reviews of the literature that show less than 20 papers were published prior to 2005, but well over 200 since. So what, if anything, has this focus achieved? In answering this question, I would like to reflect on the four core issues that were offered to me by a highly experienced practitioner some 8 years ago: (1) Getting more funding into the preparatory phase, (2) Metrics, (3) Coordination and (4) Needs assessment. In relation to the funding challenge there is an increasing acceptance of the importance of logistics – which in a humanitarian context can be broadly equated to commercial supply chain management with, in some instances, additional tasks stretching from premises management, via communications management to security. The rule-of-thumb figure is that some 60-80% of the income of an aid agency is spent on procurement of goods and services, transporting them into the affected region, warehousing and ‘last mile’ delivery. A global figure of some $15Bn annually remains uncontested, and so the question remains whether this is being spent as efficiently and effectively as possible. In part, this crosses over into Question 2 as the development of robust metrics to manage this multi-billion dollar business is, to my mind, still immature. Many agencies (or course) have metrics that measure their throughput, but those that really help to understand the outcome of this vast effort require additional thought. Nevertheless, there remains a strong argument for the movement of resources from the immediate post-disaster response into the preparation phase. There are multiple examples of how such risk mitigation funding has paid dividends. An obvious example is the reduction in mortality from cyclones in the Bay of Bengal following a range of programmes that have built relatively basic cyclone shelters and introduced warning systems that support mass evacuation from the potential danger areas. However, it is fully acknowledged that no-one (including governments, companies and individuals) really likes spending money on what are, in essence, insurance policies – especially when they relate to low frequency events. Nevertheless, I would argue that it is important to continue research into ways in which such mitigation approaches can be adopted; so that, if/when the disaster takes place, its impact (and the associated logistic cost) will be significantly less. Turning to the whole question of inter-agency coordination, I would strongly argue that this represents an area where some progress has been made, but where much more is possible. That such coordination is achievable is clearly demonstrated through the work of the international search and rescue organisations, which are able to develop common approaches, standards, communications protocols, etc. across the 40+ organisations globally that make up the INSARAG community. A similar model is being developed by the international medical teams under the auspices of the UN’s Global Health Cluster and, of course, already exists across various international military communities. Whilst it is accepted that each humanitarian agency has a mandate to follow, there is precedent in the shape of the International Civil Aviation Organisation (ICAO)

that sets an agreed framework that covers a wide range of areas from pilot training, via aircraft maintenance, to meteorology, and within which individual airlines are free to compete. It is strongly argued, therefore, that the HL community should follow a similar route and, through this, achieve significantly greater interoperability and, hence, reduce the incidence of gaps and overlaps in responding to a disaster. Such is the nature of the HL context with damaged infrastructure, damaged communications, multiple sick and injured individuals to support, and even the breakdown of the rule of law, that the whole area of Needs Assessment is, inevitably, fraught with difficulty. However, the experience of the last decade has allowed a much clearer understanding of the core materials that need to be supplied in the immediate aftermath of an event. Thus, at least in part, 1/3rd of the question is now (to a greater or lesser extent) resolved. We know the ‘what’, but still need to understand the ‘how much’ and ‘where’ questions. In practice, therefore, the immediate response to a disaster (especially one that is in the rapid onset category) can now be seen as having three phases: (1) Push – based on an historical understanding of what is needed, both generally and in the specific geographic and cultural context; (2) Pull – based on a more nuanced response that takes into account the initial needs assessment activities; (3) A final phase in which there is a switch away from the provision of items of equipment etc. into a cash-related response that will allow those affected to purchase the items that they perceive to be important, whilst simultaneously helping to reinvigorate the local economy. In addition to all of the above process-related changes, two other areas are worthy of mention as ones where improvements are clearly taking place – albeit, in both cases, more work needs to be done. The first is the whole area of the professionalisation of the HL community. This is very much being championed by the Humanitarian Logistics Association (HLA) which envisages the development of a humanitarian logistic career pathway based on a recognised sector-wide competency framework. By mirroring a similar approach to that found in more established professions (for example accountancy), it will help improve standards, provide an agenda for education and training providers, as well as helping to achieve greater opportunities for humanitarian logisticians to develop their careers within this vitally important field. The final area that clearly needs monitoring is that of the use of emerging technologies – be these unmanned aerial vehicles (UAVs) to support needs assessment, or 3D printing to provide items of equipment locally and circumvent lengthy and expensive supply chains. In particular, pilot field trials with the latter are proving to be extremely well received by logistics (and programmes) staff, and the answer to the core question of how to provide the right mix of centralised and distributed design and production expertise is being teased out. In summary, therefore, I remain highly optimistic that progress will continue and that the resultant logistic operations will become more efficient and effective and, thereby, reduce the impact of a disaster on those affected. Clearly, there is more to do, but there is also a will to confront some of the more significant challenges and to move away from the ‘it’s always been done this way’ mentality. Long may this last!! You can read more about lessons learned from the 2004 SE Asian tsunami and other critical topics in Humanitarian Logistics in Peter Tatham's book, co-authored by Martin Christopher, Humanitarian Logistics.

To find out more or download a sample chapter, visit: www.koganpage.com/humanitarian-logistics

The new edition of Humanitarian Logistics is now out. Don't miss this exclusive limited time offer. Buy Humanitarian Logistics direct from the Kogan Page website before 31st December

2014 to receive your exclusive 20% discount. Simply go to www.koganpage.com/humanitarian-logistics, click buy now and enter discount code

CILTA0914 when prompted at the checkout.

BOOK REVIEW: Humanitarian Logistics Review Written by Steve O’Keefe FCILT

Humanitarian logisticians have an incredibly challenging assignment: effectively and efficiently procuring and moving goods, in disasters or emergencies, to meet the needs of some of the world’s most vulnerable recipients. With as estimated 60-80 percent of the expenditure of aid agencies being directed to the logistics task, humanitarian logistics is a complicated and expensive undertaking. The editors, Professor Martin Christopher and Dr Peter Tatham, have distinguished pedigrees for coordinating this volume of essays and have again produced a commendable work. Three years after the publication of the first edition of this book, the editors should to be congratulated for delivering such a comprehensively reworked tome on this very complex and important topic. This is not just a simple update but a substantial contemporising of the original work with an increased input from practitioners and a wider geographic spread. The editors have retained two thirds of the original chapters and have invited the chapter authors to update their ideas to reflect recent developments. Like the first edition, this volume endeavours to comprehend the nature of the challenges facing those who are involved in the management of the logistics of disaster relief and to offer potential solutions that can be developed in the future. The editors have sought input from an impressive range of academics and practitioners who have considered the issues of humanitarian logistics from a diverse set of perspectives, including: commercial, humanitarian and military. To this end, there is a refreshing balance of the theoretical and practical. The beauty of this book is that it can be read either from cover to cover or the chapters can be selectively studied, depending on the needs of the reader. The chapters are logically arranged and flow from scene-setting to future challenges. The first six chapters are dedicated to describing the humanitarian logistics environment. Some of the discussions include: the lessons learnt from business best practice that can be applied in the humanitarian space, the challenges presented by funding structures, the difficulties and opportunities presented by computer technology, interagency coordination, the United Nations Cluster system, and the adoption of a customer focused mindset. Next, are three chapters offering different regional perspectives: the 2004 South East Asia tsunami the April 2012 tsunami warning, the enormity of the challenges facing those working as humanitarian logisticians in Africa, and the strategies used by large international humanitarian relief organisations in Indonesia. The regional challenges are followed by two chapters focusing on the professionalization of humanitarian logistics and humanitarian logisticians, the changing nature of the role of humanitarian logisticians, and future skill sets required. These chapters precede two chapters dealing with the challenge of the humanitarian-military interface and the similarities and differences between NGOs and the military. The last chapter, by the same author as the first edition, looks at the developments over the last three years, identifies emerging trends and challenges, and predicts the future direction of the theory and practice of humanitarian logistics. In summary, this second edition provides a contemporary view of the challenges facing humanitarian logisticians, lessons learned from very recent disasters, and a direction and hope for greater effectiveness of humanitarian logistics into the future. This astute volume of essays should be compulsory reading for every logistician preparing to deploy into the humanitarian space, however, it would make sensible reading for anyone involved in the provision of humanitarian assistance around the globe. This rewrite is so comprehensive that even those who have read the first edition will benefit immensely from studying this book. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Steve O’Keefe - Biography Steve O’Keefe is the Operations Manager – Bulk Haulage at Mountain Industries in Newcastle, Australia. Prior to joining Mountain Industries in 2012, Steve spent 29 years in the Royal Australia Navy and rose to the rank of Captain. Since joining the Navy as a Midshipman in 1984, he accrued substantial tactical, operational and strategic level supply and logistics experience. Steve’s final position in the Navy was the Director of the Australian Defence Force Warfare Centre and Commander of the Australian Defence Force Peace Operations Training Centre. His significant sea postings included Supply Officer of the amphibious ship HMAS KANIMBLA and Supply Officer of the guided missile frigate HMAS NEWCASTLE. Ashore, his senior appointments included Deputy Commandant at the Joint Warfare, Doctrine and Training Centre; Director Navy Professional Requirements (Engineering and Logistics); Deputy Director Logistics – Navy; Commander Fleet Logistics Support; and J40 (SO1 Logistics Operations and Plans) at Headquarters Australian Theatre. He had operational deployments to Kenya, the Middle East, South East Asia and the Southern Ocean. He was awarded the Conspicuous Service Cross in the 2011 Australia Day Honours List.

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Smart Consumers Get Personal Australian consumers are connected, empowered and keen to be part of a “personal supply chain” process – presenting big opportunities for business, particularly the retail industry. Consumers are turning mobile to ensure they get what they want, delivered in exactly the right way: 87 percent of Australians shopped online in 2014, compared with 66 percent in 2012, a 31 percent jump. A new Telstra report has found many would pay a premium for services such as same-day delivery or the ability to customise a product online, although only few retailers offer this level of convenience and personalisation. “Until now, supply-chain management has just been about business-to-business collaboration,” says Gareth Jude, Telstra retail industry executive and the report’s author. “This research says that because consumers are connected to the supply chain through their smart devices, they can become equal contributors, collaborators and co-creators of value, just like retailers, transport companies and manufacturers.” Co-author, Charlie Macdonald, Telstra’s manufacturing, transport and logistics industry executive, says Australia transport and logistics sector need to understand how they can build collaborative relationships with their customers consumer. One example is Shoes of Prey, which enables customers to design their own shoes online. It then manufactures them and delivers them anywhere in the world within four weeks. However, the report says many businesses are not providing the services that today’s consumers want. These include a choice of delivery options, being able to see stock levels online and receiving information when goods are about to arrive. Retailers, manufacturers and transport companies seeking to lift their game need to choose the right technology combinations for their business, Jude says. An example Jude offers is the Pizza Mogul app, recently launched by Domino’s. The app allows customers to design their own pizza then share their recipe through social media with friends and family. Participating customers can make from 25 cents up to $3.25 for each of their designer pizzas that sells through their social network. “First, you need a platform to talk to the consumer,” says Jude. “Second, you need to make that conversation meaningful. You also need to build trust, which is where social media comes in. Then you need to get the consumer to opt in to collaborate with you.” Nearly all business-to-consumer industries need to be aware of the impact that personal supply chains will have on consumers’ expectations when it comes to quality and service. “It’s about personalisation, it’s about choice, it’s about service,” says Macdonald.

Consumers are increasingly shopping online, when they want, using a variety of devices – and requesting choice in delivery services.

Consumers will pay more for services such as faster delivery, and want to track goods all the way. The personal supply chain model has created new opportunities – but many businesses are yet to adapt. Retail and other business-to-consumer industries need to invest in the right combination of technologies.

Download the White Paper

Meet the Connected, Engaged, Omnichannel Shopper http://insight.telstra.com.au/t5/Sharing-for-advantage/Smart-Consumers-Get-Personal/ba-p/2133

Transport and logistics industry grows whilst women’s participation rates decline Women are an integral part of the transport and logistics industry (T&L) and have a great deal to offer organisations big and small, in multiple industry sectors and across all levels of management. A new paper prepared by Women In Supply Chain (WISC) has been launched by Honourable Gary Blackwood, Member for Narracan and former Parliamentary Secretary for Transport at an event hosted by the National Transport Commission (NTC). The paper aims to provoke thought and discussion and encourage the T&L industry and its stakeholders to review current work policies to create work opportunities for better engagement with skilled and experienced women. Chairperson of WISC and a commissioner of the NTC Nola Bransgrove said: “The Improving Women’s Visibility – The Unseen Gender In Transport and Logistics paper shows the trend of women’s participation in the industry has declined from 24 per cent in 2009 to 22.9 per cent in 2014 when over the same period the growth in the T&L industry rose by 58 per cent.” The Australian Bureau of Statistics (Cat No. 6302.0) released data on August 2014 showing between November 2013 and May 2014 men’s salaries in Australia increased an average of $24.90, while women’s salaries increased an average of $7.09. This increases the gender pay gap in Australia to 18.2 per cent, the highest gender pay gap in over 20 years. WISC believes that the gender gap can close, as more people recognise the important work women do and the increasing role they play in the leadership and management of Australia’s transport and logistics industry. Studies to date report positive results in having a balanced workforce across all levels of the organisation and WISC supports the principle that the best person gets the job. “More and more of Australia’s transport and logistics companies would reap the benefits of employing women and using their skills, experience and leadership,” Ms Bransgrove said. Acting CEO of the NTC Michelle Hendy said women play a large role in the NTC’s direction and success. “Women play a large part in our organisation and, importantly, play a large role in our leadership bodies. Women represent half of our executive and one third of our commissioners, including Nola,” Ms Hendy said. “The NTC is supports initiatives to increase the productivity of Australia’s transport and logistics sector, and this paper highlights how industry can get the right people with the right skills for a more productive workforce.” A copy of the paper Improving Women’s Visibility – The Unseen Gender In Transport and Logistics is available here. About Women In Supply Chain (WISC) WISC is a voluntary group open to men and women in supply chain. We are passionate in supporting the recognition of women in Transport and Logistics to reach their optimum potential. We offer a range of events to motivate discussion, promote collaboration and participation from like-minded individuals. Membership is free and we encourage men and women from all aspects of the supply chain to join and contribute to the growth of participation of women in this integral industry sector.

We delight our customers- It’s Official! Track’em named Winner in the ‘Best Use of Technology’

category for the 2014 My Business Awards.

CILTA WA congratulates their Section Sponsor Track'em on their recent win at the 2014 Business Awards.

Perth based Software Company and CILTA sponsor Track’em won the ‘Best use of Technology’ Award at the 14th annual My Business Awards in Sydney last week. Track’em was chosen as the company that could ‘best show how technology improves its business efficiency while delighting customers’.

Track’em allows companies to track assets using a unique combination of GPS, RFID and Barcoding technology. The system has been particularly popular in tracking assets for resource companies however the technology can be adapted to the needs of small and medium companies.

Founded in 2006, Track’em has grown steadily over the years and now serves clients based all over Australia. The company now has offices and projects in Perth, Newcastle and Brisbane and internationally, in Riyadh (Saudi Arabia), Johannesburg (South Africa) and Chicago (USA).

My Business Awards is Australia’s leading – and only – annual business awards program dedicated to the SME sector. Track’em was proud to be the only WA based company to win an award and be nominated in the above category. Winners were congratulated for their ‘incredible contribution to the Australian community’. Commenting on the win CEO and Founder, Kashif Saleem said ‘It’s fantastic recognition- and to win in the Best Use of Technology category is further testimony to the effectiveness of our patented technology. Our system sets us apart from our competition and its proven use in small-medium enterprises to multi-million dollar projects is reinforced with this win. The recognition that we are having an impact in making our clients life easier goes a long way in fueling our enthusiasm and determination even more’. This announcement comes just behind the companies debut last month in the 2014 BRW Fast 100 – a list of Australia’s fastest growing, public and private, small and medium companies. The company was also rated as one of 10 companies to watch in 2014 by the Washington Times and was also nominated as a ‘Company to Watch’ in the RUST Report.

Get Absolute Control

Aviation insurance posing increasing challenges

This year’s aviation losses contradict a long-term trend of fewer than two passenger deaths for every 100 million commercial passengers.

Increasing complexity of aircraft designs are impacting costs. New materials, ground equipment damage and risk of grounding are additional drivers of risk exposure increasing the cost of aviation claims.

Increasing fleet values and passenger growth will push the value of risk exposure through $1 trillion barrier in near-future.

Developed western countries lead in safety improvement, Africa is lagging behind.

Cyber attacks are perceived as growing risks due to reliance on interconnected systems This year’s aviation disasters contradict the industry’s long-term improvement in safety with currently fewer than two passenger deaths for every 100 million passengers on commercial flights, according to a new report by aviation insurer Allianz Global Corporate & Specialty SE (AGCS). By comparison during an early decade of the jet age (1962-1971) there were 133 passenger deaths out of every 100 million passengers. However, the aviation industry’s safety management record will be tested further in the future by a number of potential new risk scenarios. These include the increasing likelihood of cyber attacks, greater reliance on automation and the anticipated growth of drones in commercial use according to AGCS’s “Global Aviation Safety Study”. The report is published in association with Embry-Riddle Aeronautical University and charts the improvement in the safety record of the aviation industry from the beginning of the jet age in 1952.

Safety drivers The study shows that over the past 60 years, skies have become much safer. Today, it is estimated there is more chance of being killed by lightning (1 in 10.5 million) than dying in a plane crash in the US and Europe (1 in 29 million). This is despite growth in the sector which will see an estimated 3.3 billion passengers fly this year compared with just 106 million in 1960. “Air safety has improved greatly, underpinned by technology, navigation systems, engine improvement and design improvements such as fail-safe design criteria and fly-by-wire control”. At the same time, the standard of crew training and safety management has become notably higher. Innovations such as digital message communications systems – enabling pilots and controllers to ‘text’ each other – are enhancing the aviation safety environment further,” according to Michael Dalton, Regional Manager Aviation at AGCS Asia Pacific in Sydney.

Top causes of loss Despite the much-improved safety record, the cost of aviation claims is rising, driven by the widespread use of new materials in plane design, as well as ever-more demanding regulation and growth of liability-based litigation. Increasing fleet values and a rise in passenger numbers is expected to push the value of risk exposure through the $1 trillion barrier by 2020, possibly even earlier. “Today there are fewer fatalities or total hull losses compared with the past, but new types of risk and losses, such as composite repairs, ground equipment damage or the risk of grounding, are additional drivers of exposure”, explained Mr Dalton. In an analysis of large insurance claims in excess of US$1.36 million (€1 million), unsurprisingly, plane crashes are the major cause of loss in terms of number of insurance claims generated (23%) and claims costs (37%). However, almost as many aviation claims by number (18%) relate to ground handling claims, while 16% arise from mechanical failure.

Regional gaps in safety While North America and Europe have the best commercial safety records, Africa is the poorest performer. In 2012, 88% of global aviation fatalities occurred in Africa (45%) and Asia (43%). Africa currently uses the highest percentage of second generation aircraft – over 50% of the total fleet analyzed. Upgrading the airline fleet to current generation aircraft is one of the safety initiatives which have lowered the global accident rate. In some parts of Africa, safety and training standards are comparable to those of 50 years ago in the US or Europe.

Man versus machine In commercial aviation operations, it is estimated 70% of fatal accidents are related to human error, with pilot fatigue a major contributor. Initiatives such as crew resource management and the automated cockpit have improved safety levels, but automation can also have a downside. A number of incidents have raised the question of whether pilots are too reliant on automation in the cockpit. “More focus should be placed on continuous training, with pilots flying with and without automation. Basic skill in flying remains essential to safely operate any aircraft and in particular if, for any reason, automation is unavailable”, Mr Dalton said. Improved safety records also mean many people in the aviation industry have not been involved in a major accident. This lack of experience is one of the biggest problems in emergency response preparation.

Future challenges A number of new potential loss scenarios are emerging. Examples include the increasing likelihood of cyber attacks, the expected increase of drones (Unmanned Aerial Vehicles (UAVs)) in commercial use, anticipated future skill shortages (including pilots) and the prospect of increasing turbulence, driven by the changing climate. In particular, there is increasing concern about cyber attacks. “New generation aircraft are highly exposed to cyber crime due to the prevalent use of data networks, onboard computer systems and navigation systems. Data breaches and cyber attacks are perceived to be growing risks”, explained Mr Dalton. Other highlights of the AGCS Global Aviation Safety Study include:

Accidents by phase of flight: Analysis over 10 years (2003-2012) shows most accidents occur during Descent & Landing (57%), followed by the Climb stage of the flight (24%). Just 9% occur during the Cruise stage. Analysis also shows there is no such thing as a safest seat on a flight, as no two crashes are comparable.

Damage from foreign objects continues to be an issue for the aviation sector, with this being the fifth highest generator of insurance claims by number. Bird strikes are a notable cause but incidents on runways with animals such as zebras and cows can also cause losses.

Ramp accidents can cost the aviation industry up to $10bn a year. Ineffective communication is at the heart of most incidents. Contact between airplanes and ground service equipment accounts for more than 80% of incidents.

Future of traffic and safety management: The tragic loss of MH370 highlights the challenges of air traffic management in keeping track of more than 30 million flights a year. Safety requires close cooperation between regulators, airlines and other stakeholders. Innovations such as a cloud-based black box could represent a quantum leap forward, allowing aircraft to stream real-time data about the aircraft systems which are normally recorded by the on-board black boxes.

To view or download the full Global Aviation Safety Study 2014 visit: http://www.allianz.com.au/aviation/

Ahead of the 2015 Transport and Logistics Environmental Scan (E-Scan) release in February next

year TLISC has released the E-Scan Key Findings Discussion Paper. Stakeholders are invited to

comment on the Paper which summarises core outcomes from the 2015 E-Scan industry

consultation process.

The Discussion Paper focuses on the drivers of change and emerging trends at an industry level,

identified skills and workforce development challenges; and highlights opportunities for moving

forward. It also identifies key findings relating to skills and labour shortages for each sector, as

provided by the industry.

Stakeholders are invited to submit their comments on the findings outlined in this document by close

of business on Monday, 19 January 2015.

The Discussion Paper can be downloaded here.

All comments should be emailed to research@tlisc.org.au.

For further information contact either:

Amanda Thomas

General Manager - Strategy & Policy

amanda.thomas@tlisc.org.au

(02) 6163 7227

Marianne Wehby

Industry Intelligence & Engagement Manager

marianne.wehby@tlisc.org.au

0408 429 536

Transport & Logistics Industry Skills Council

P 03 9604 7200 F 03 9629 8903 E enquiries@tlisc.org.au

tlisc.org.au

The National Transport Commission (NTC) is currently reviewing of chain of responsibility (CoR) provisions under the Heavy Vehicle National Law. As part of the first stage of this review, we seek feedback on the Chain of Responsibility: Duties Review Discussion Paper.

Download Now:

http://www.ntc.gov.au/Media/Reports/(B38C243C-7F43-4ADF-A718-AA98CCA210B6).pdf We are approaching all those that may be considered parties under the Law, which includes, amongst others, consignors, consignees, prime contractors, operators, and loaders. CoR seeks to ensure that off-road parties in the logistics supply chain are held accountable for their actions and inactions that may have on-road consequences. This work follows recommendations from the CoR taskforce, which reported the need for further review to the Transport and Infrastructure Council in May 2014. We are currently seeking advice from interested stakeholders about:

Issues with the current approach to CoR.

Options for improving the regime – four non-exhaustive options are contained within the paper.

Potential impacts the preferred option/s may have – legally and operationally. During the consultation period you are invited to discuss with us any ideas, issues or concerns you may have. We are open to meeting with you, your staff or members to assist with your submission and ensure engagement is constructive. Should you wish to discuss this further, please do not hesitate to contact us on the following details. Submissions are due 30 January 2015 please visit the following link to provide your feedback: http://www.ntc.gov.au/heavy-vehicles/rules-compliance/chain-of-responsibility/ NTC Contacts:

Stephanie Fargher at sfargher@ntc.gov.au or (03) 9236 5047.

Ben Baker at bbaker@ntc.gov.au or 0415 214 459.

Nick Fischer at nfischer@ntc.gov.au or (03) 9236 5050.

Sleepless nights lead to abusive bosses Leaders set the culture of their company and if they have a negative attitude this can impact the rest of the business. A large body of research shows that abusive supervision leads to a litany of negative outcomes for subordinates, including stress, low job satisfaction, poor performance and intentions to quit the job. Therefore improving a boss’s attitude can make a big difference to the bottom line. New research shows that a good night’s sleep could be all that’s needed. Writing in the Harvard Business Review, Christopher M. Barnes discussed a study, conducted with fellow researchers Lorenzo Lucianetti, Devasheesh Bhave, and Michael Christian, which points to that being the case. Barnes had previously studied how sleep influences one’s behaviour at work as well as the ability to exercise self-control. They took this to the next step and hypothesised that a lack of self-control on a given day would leave leaders more likely to engage in the negative behaviours associated with abusive supervision. For example, encountering a mistake made by an employee might create a temptation to publicly belittle the employee, and the current level of self-control possessed by a leader will determine the likelihood that the leader caves to the temptation. To test this model, they conducted a field study of 88 leaders and their subordinates. For two weeks, leaders completed surveys at the beginning of each workday about their sleep the night before and their self-control at that moment. For the same two weeks, the subordinates completed surveys at the end of each workday about the abusive supervisor behaviour of their leader that day, as well as their own work engagement that day. Barnes commented: “We found that daily leader sleep quality, but not quantity, influenced the leader’s self-control and abusive supervision behaviour, and ultimately the degree to which his or her subordinates were engaged in their work that day. “It is not clear why sleep quantity did not have the effect we predicted, but the effect for sleep quality was very clear; a given leader engaged in more jerky boss behaviour after a poor night of sleep than a good night of sleep, and this influenced his or her subordinates to disengage from work. “Perhaps what is most interesting about these findings is that leader sleep influenced subordinate outcomes. Although most of us have some appreciation that our own sleep influences our own behaviours and outcomes, not many people would expect someone else’s sleep to influence one’s own behaviour. But this is precisely what we found; leader sleep quality influenced subordinate work engagement. Thus, if leaders want their subordinates to be truly engaged, they should start by looking at their own sleep.” For further detail, see the team’s forthcoming article in the Academy of Management Journal. Article Published by HR Grapevine http://www.hrgrapevine.com/markets/hr/article/2014-11-10-sleepless-nights-lead-to-abusive-bosses?utm_source=eshot&utm_medium=email&utm_campaign=HRM%20-%20MON%2010/11/2014

Labourforce’s Index of Jobs in Transport, Logistics and Supply Chain Shows:

Victoria records highest growth in jobs, at 6.2 %

Queensland experienced a 6% fall, after a very positive third quarter

NSW was the weakest performing state across the sector

WA records up to 20% growth in the last quarter

TL&SC jobs growth continues to outperform the overall Australian market, with the Labourforce Index rising 4.3% to 118.75 in October 2014. This compares to the ANZ Job Advertisements Series for October 2014, which recorded 0.2% (monthly growth) in October.

While the TL&SC market had a slow start to the year, it has seen a massive 20.7% increase in job advertisement volumes in the past six months.

Victoria tops the states and territories in job growth, with a 6% increase in October. NSW retains the largest share of TL&SC jobs, however the relative weakness of the NSW market has led to rebalancing over market share between states.

“The data are telling us a story of Victoria setting the pace for the rest of the country, with 22% of the new jobs across all sectors,” says McLeay.

“Factors, such as the net impact of a fall in manufacturing demand offset by growth in construction and retail, saw NSW’s share fall to 30.6. Queensland is holding its ground, with a 19.2% share, while Western Australia upped its market share to 18.5%,” says Mcleay.

Download the November Index of the Labourforce Jobs Index: http://www.thoughtbroker.com.au/wp-content/uploads/2014/11/Labourforce_Jobs_Index_November_2014.pdf

About Labourforce Labourforce is the leading provider of flexible recruitment solutions. With a national network of branches and more than a decade’s experience providing reliable workforces to blue chip clients, Labourforce is the first choice of employers in the transport, logistics and manufacturing sectors. Labourforce is the only national staffing provider that upholds world best standards of pre-employment drug, alcohol and medical testing for all employees before they step into the workplace. Our workforces suffer fewer injuries and lost time than our competitors, which translates into cost savings, reduced risks and productivity gains for our clients. Maha Obeid, ph. 0413 136 564, e maha.obeid@thoughtbroker.com.au

Free tax seminars

The Australian Taxation Office (ATO) is conducting seminars for small business via webinar.

Series one - Tax basics for small business Why should you attend? You will learn about tax issues relevant to owning and operating a small business and receive practical tips for your business. What will be covered? Each of our webinars will explore a specific tax issue for small business, including:

Tax basics introduction Income tax deductions Home-based business Motor vehicle deductions Concessions for small business Activity statement essentials Goods and services tax Budgeting and record keeping Small business assistance Employer obligations overview Super obligations for employers Issues for contractors

When are they on and how do I register? Click on this link, for the full schedule and registration details of our Tax basics webinars: https://www.ato.gov.au/General/Webinars/In-detail/Small-business/Small-business-webinars/ To download the free app for your iPhone or iPad, Android phone or tablet:

1. Visit gotowebinar.com.au 2. Click on "Mobile apps" - on the left hand side menu.

“ ... We have the useful financial information we need to make the informed financial and business decisions at the right time. Scott’s input has led to 27% improvement in profitability.”

With this man behind me ...

Nolan’s Transport General Manager Greg Jaques comments on the value Scott Goffage of CFO On-Call has bought to the business. Scott gives us:

✓ Analysis of margins by route and by customer. This ensures our profit margins are being maintained over time

✓ KPI* reports for directors to highlight any downward trends so they can be immediately addressed

✓ KPI* reports for managers. This means proper control of labour hours and costs. A ‘must’ in our business.

✓ On the servicing and repairs side - we get workshop reports to monitor and control costs of trucks and trailers

✓ Profit & Loss budgets and cashflow forecasts to allow us to see what the business is capable of achieving and how it can be achieved (realistically)

NOLAN’S TRANSPORT – A family owned and operated transport business based from Gatton in Queensland. In ‘pursuit of excellence’ for more than 30 years, Nolan’s is rightly regarded as an industry leader. It is a multiple award winning business with more than 250 employees and over 100 trucks. Passion and determination are only part of what builds a solid business for the long haul. Nolan’s, with high levels of labour and capital equipment, need particularly strong management and financial control disciplines to maintain profit, direction, growth and longevity. See www.nolanstransport.com.au

Scott, a Chartered Accountant with a B.Com, has a rare gift and real talent for helping his business clients. “For some, the business numbers are just numbers to make up a set of accounts,” he said. “For me, I love to find the ‘real’ story they tell about how a business going. A small change here, a tweak there, can make an huge difference to the bottom line. I like to work with business owners who have a continual improvement mentality ... and Terry Nolan, Greg and the team have that in spades!” Scott has held financial executive positions with:

• Getinge Australia Pty Ltd - CFO - 3 years• Serco Ltd (London) - FC - 3 years• Hatch Ltd (London) - FC - 3 years• Ariadne Ltd - FC - 3 years• Price Waterhouse Coopers - Snr.Acct. - 3 years

CAD Partners CFO On-CallTel: 1300 36 24 36 Aus. - 0800 180 400 NZ www.cfooncall.com.au/co.nz

Financial and Business advisors who work with open-minded business owners committed to business growth

Nolan’s GM Greg Jaques with Scott Goffage. Scott is Nolan’s part-time CFO

and a Partner with CFO On-Call

The world is currently undergoing a period of technology disruption more far-reaching and game-changing than any other since the dawn of the industrial revolution. Rapid advancements in digital technology, smart devices and integrated systems are having a revolutionary effect on all levels of business and society. A future is fast approaching in which supply chains will become fully automated from demand capture to fulfilment – with radical implications for business.

Transforming supply chains to achieve unprecedented levels of operational performance!

The shift to supply chain automation will enable companies to take control and rapidly align the automated elements to transform their Supply Chains and achieve new levels of operational performance, whereas complacent companies that lack this level of control will, like the Western car manufacturers in the 70’s and 80’s, be left trying simply to survive.

Global supply chain thought-leader and author, Sean Culey from Aligned Integration (UK) will be a featured international keynote speaker at SMART 2015 Conference in Melbourne next May. Sean's award-winning presentation will provide insights into:

The rise of consumer facing technology and how the development of the Cloud and Big Data Analytics has enabled the creation of new, game changing business models

The rise of intelligent, low cost automation across the Supply Chain and how science fiction is rapidly becoming business reality

The rise of re-sourcing and more customer centric network decisions - and the effect this will have on low cost labour sources and blue collar workers

An accompanying article to this presentation was published in The European Business Review, a copy of which will be available for all delegates

Recent high-performance business research from Accenture has identified four distinctive capabilities among leading companies: transparency, responsiveness, collaboration and agility. The study found that the supply chain processes of these industry leading companies took advantage of the demand information they receive from planning and forecasting to shape their own strategies and tactics, becoming demand driven in the process.

One such organisation, global manufacturing industry leader, DuPont, has recently applied demand-driven fulfillment to achieve significant improvement in its customer experience and operating efficiencies. The company’s approach focuses on four management disciplines to meet customer and business needs for supply chain reliability and operational efficiency - customer segmentation, competitive intelligence, product line management and cross-functional alignment.

Find out how to harness the power of demand-driven fulfilment in your organisation! China-based Jack S. White, DuPont’s Supply Chain Leader for Asia Pacific will be sharing insights from the company’s program as a featured international guest speaker at SMART 2015. Don’t miss your chance to hear how DuPont have achieved significant improvements in customer experience and operating efficiencies and gain insights to help your organisation attain – and maintain – industry leadership!

For more information about the conference, or to register, please visit www.smartconference.com.au

SUPPORTED EVENTS

Conference of Australian Institutes of Transport Research

When: Thursday, 12 Feb 2015 - Friday, 13 Feb 2015 Where: The University of Melbourne Website: http://www.ie.unimelb.edu.au/caitr/ The Conference of Australian Institutes of Transport Research (CAITR) represents a forum for transport researchers and professionals to present and discuss their work with peers and colleagues in a supportive, informal environment and to be part of a network of expertise. CAITR is particularly valuable to research students (PhDs, Masters and undergraduates), and recently qualified researchers, providing an opportunity to present work in progress and receive constructive feedback. The conference itself will consist of paper presentations. Researchers will be able to make an oral presentation at CAITR. There will be awards for best student papers. Event Contacts are: David Wilson diwilson@unimelb.edu.au Russell Thompson rgthom@unimelb.edu.au or Kim Hassall hassallk@unimelb.edu.au CAITR is possibly the longest running Australian Transport research related conference in Australia. It was inaugurated in 1979. The themes span all topics from modal freight, logistics, passenger transport, infrastructure, policy, modelling etc. It is aimed at research students doing/completing Masters or PhD by research and/or even those doing a unit of research will be welcome to submit an abstract.

HealthProcure 2015

When: Tuesday, 17 Feb 2015 - Thursday, 19 Feb 2015 Where: Bayview Eden Melbourne Website: http://www.questevents.com.au/content/health-procure-2015

The HealthProcure 2015 conference will be the ultimate opportunity for senior procurement and supply chain managers from private and public hospitals, aged care operators, government departments and agencies and all other stakeholders in Australia’s healthcare sector to meet, learn and share strategies and case studies to improve procurement outcomes.

Attending this conference will provide you with the opportunity to hear about the newest developments in health procurement across the whole healthcare sector with unique case studies, interactive panel discussions and through keynote presentations.

CILTA Members receive 10% discount – quote ASSN when registering.

Quest Events Pty Ltd - +61 2 9977 0565 || info@questevents.com.au

SUPPORTED EVENTS

Online Retail Supply Chain Summit 2015

When: Wednesday, 18 Feb 2015 - Friday, 20 Feb 2015 Where: Crowne Plaza, Melbourne The Online Retail Supply Chain Summit 2015, Australia’s largest e-retail supply chain conference hosted by Akolade, is a unique opportunity for retail operations and supply chain professionals to find first hand advice from multichannel retailers who have transformed their supply chain to meet new customer expectations. Themed transforming back-office, storage and fulfillment, 2015’s Summit showcases the set up and execution of various distribution and fulfillment models for domestic and cross border trade – covering all issues in demand, inventory, ordering and delivery with Australian retail’s top brass. CLICK HERE to see the event brochure. **CILTA members receive a 10% discount off the current price! To register with your exclusive CILTA discount, just contact Akolade on 02 9247 6000 or marketing@akolade.com.au and reference VIP Code EFXC1.

Akolade - 02 9247 6000 || marketing@akolade.com.au

Modern Warehouse Optimisation and Performance Management

When: 26th & 27th February 2015 Where: Melbourne, Australia

Warehouse management is an extremely crucial function of supply chain and has grown to be increasingly complex. The consistent rise in customers’ expectations, and the fact that they want everything done their way, has posed greater challenges in customising warehouse operations to meet those increasingly high expectations.

This event will focus on a holistic approach to warehouse workflow and processes and offer solutions to streamline and remove any systemic inefficiency in the warehouse’s use of its human and technological resources.

CILTA members receives 10% discount OFF full price to attend the masterclass- please register and book your seats by contacting EmilyNg@marcusevanskl.com

Emily Ng - +603 2723 6662 || EmilyNg@marcusevanskl.com

SUPPORTED EVENTS

Heavy Transport & Lifting with Richard Krabbendam

When: Monday, 23 Mar 2015 - Tuesday, 24 Mar 2015 Where: Perth Website: http://opuskinetic.com/details-training-7

A world famous Heavy Transport and Lifting Training with Course Director, Richard Krabbendam, Renowned Heavy Lift Specialist, Krabbendam Advies Service

KEY LEARNING POINTS Building a lift plan Choosing the right crane Using a tail crane Selecting the right platform trailer or SPMT Estimating forces in lifting sling Calculating the average ground load under

an SPMT or Hydraulic Platform trailer

Avoiding accidents and improving safety Calculating the center of gravity properly Selecting the right spreader beam Calculating saddle loads Trailer stability guidelines Staying in control of weights

CILTA Members recieve 10% discount - please download the event detail and registration form to register.

Opus Kinetic - +65 6294 6415 || info@opuskinetic.com

Safety in Action Brisbane

When: Wednesday, 22 Apr 2015 - Thursday, 23 Apr 2015 Where: Brisbane Exhibition & Convention Centre Safety in Action Brisbane taking place from the 22-23 April 2015 is the only workplace safety event in Queensland. Register for free admission at www.safetyinaction.net.au/brisbane/visitor to benefit from free safety seminars and over 100 exhibitors for all your safety sourcing needs.

Informa Events - 1300 656 184 || safetyvisitor@informa.com

SMART 2015

When: Tuesday, 26 May 2015 - Wednesday, 27 May 2015 Where: Melbourne Convention & Exhibition Centre

SMART Conference is recognised within Australia and internationally as the leading supply chain and logistics event in the Australasian region. Proudly brought to you in conjunction with CILTA, the event has grown significantly and currently has more than 600 delegates attend the conference & expo. SMART conference will be held for the first time outside of Sydney, at the Melbourne Convention & Exhibition Centre on 26th & 27th May 2015. It promises to continue the strong tradition of delivering relevant supply chain & logistics practices, strategies and valuable information along with many networking opportunities directly to industry leaders. All CILTA members will receive an exclusive discount when registering online. More information can be found on: http://www.smartconference.com.au

Smart Conference Admin - 61 2 8586 6288 || smartadmin@smartconference.com.au

CILTA would like to express our thanks to our Corporate Partners for their continued support.

Platinum Corporate Partners

Media Partner

Gold Corporate Partners

Event Supporters

For more information on our Corporate Partners please visit: https://www.cilta.com.au/page-partners

INVOLVE – INFORM – DEVELOP – RECOGNISE