ch 13 communication
TRANSCRIPT
CHAPTER
13 Communication
Organizational Behavior (OB)
Chheng Kimlong Chhay Pros
Lecturer:Student:
Chapter 13: Communication
Learning Objectives:
EXPLAIN the elements in the communication process.
COMPARE the four major directions of communication.
DESCRIBE the role played by interpersonal communication in organizations.
DISCUSS multicultural communication.
IDENTIFY significant barriers to effective communication.
DESCRIBE ways in which communication in organizations can be improved.
Definition:
Communication: The transmission of information and understanding through the use of common symbols from one person to another.
Common Symbols can be:
VerbalNon-verbal
Chapter 13: Communication
The importance of communication:
Communication promotes motivation by informing and clarifying the employees about the tasks to be done, the manner they are performing the tasks, and how to improve their performance if it is not up to the mark.
Communication is a source of information to the organizational manners for decision making processes, it helps identifying and assessing alternative course of actions.
Communication also plays a crucial role in altering individuals attitudes i.e., a well informed individual will have better attitude than a less informed individual, organizational magazines, journals, meetings, and various other forms of oral and written communication help in molding employee’s attitudes.
Chapter 13: Communication
Communication also helps in socializing. In today’s life, the only presence of another individual fosters communication. It is also said that one cannot survive without communication.
Communication also assists in Controlling Process. It helps controlling organizational member’s behavior in various ways. There are various levels of hierarchy and certain principles and guidelines that employees must follow in organization.
The importance of communication (con’t):
Chapter 13: Communication
Context: Communication is affected by the context in which it takes place.
Sender/Encoder: A person who sends the message. Message: a key idea that the sender wants to communicate.Medium: a means used to exchange/transmit the message.
Recipient/Decoder: a person for whom the message is intended/aimed/targeted. Feedback: is the main component of communication process as it permits the sender to analyze the efficacy of the message.
Elements of communication:
Chapter 13: Communication
1.Downward: Communication that flows from higher level/superiors in organization to lower level/subordinates. It is used by the managers at lower levels. 2.Upward:
Communication that flows from the lower levels to higher levels in an organization. It provides feedback on how well the organization is functioning.
3.Lateral/Horizontal: Communication that takes place at same levels of hierarchy in an organization, communication between managers at same levels or between any horizontally equivalent organizational members.
4.Diagonal:Communication that takes place between managers and employees of other work groups. It generally does not appear on organizational chart.
Directions of Communication
Chapter 13: Communication
Information Technology Voice mail links a telephone
system to a computer and
digitizes and store incoming messages.
Videoconferencing and Teleconferencing refer to technologies
associating with viewing and speaking
Electronic Meetings use networked computers to automate
meetings
The Internet covers a wide range
of services and information
technologies.
An intranet is a private protected
electronic communication
system within an organization
E-mail is transmitting
messages through personal computers.
Chapter 13: Communication
Interpersonal Communicationflows from individual to individual in face-to-face and group settings
It can influence how people feel about the organization and its
members
Individuals have different interpersonal styles to describe the
way they relate to others in interpersonal communication
situations
Chapter 13: Communication
Chapter 13: Communication
Multicultural Communicationoccurs when two or more individuals from different cultures communicate with one another.
Effective Intercultural Communication
Maintain written, verbal, and
non-verbal communication skillsRespect for differences
Tolerance for ambiguity
Flexibility
Suspension of assumptions
and judgmentsWillin
gness to see other
person’s point of view
Time and practices
Gate-ways
Barriers to communication
Value judgment: Assigning overall worth prior to receiving entire message Information Overload: Causes individuals to screen out the majority of messages Inattention/Selective Listening:
PerceptionInterpretationEvaluationAction
Time Pressure: May result in short-circuiting Frame of reference: Interpretation differences depending on previous experiences
Chapter 13: Communication
Emotions/Filtering: Manipulation of information so the receivers perceive it as positive Status Differences: Hierarchical ranking expressed through various symbols Source of Credibility: Trust, confidence, and faith in receiver In-Group Language: Words, phrases that have meaning only to group members
Chapter 13: Communication
Barriers to communication
•Follow up•Principle of sufficiency•Empathy•Repetition
•Encouraging•Mutual trust•Effective timing•Simplifying•Language•Utilizing feedback•Using the grapevine
Improving Communication in Organization
ReceiverDecoding
Field of Experience
EncodingSender
Field of Experience
Chapter 13: Communication
Message
Thanks for your attention !!!