Carolyn M. Gomes Cell: 707-301-1021

Email: cmg1763@sbcgloabl.net

SUMMARY AND PROFESSIONAL PROFILE

A multi-skilled and highly organized management professional with over 25 years experience in the elevator, property management, and computer programming industries. Disciplined in planning, executing, controlling, and closing the work of a team toward achieving specific goals and meeting specific targets. Areas of expertise include customer service, planning and time management, weekly status reports, and identifying potential risk with prompt escalation that may impact operations. Well qualified in all areas of elevator equipment, service, repair and modernization and installation. Experienced in the development, estimation, review and execution of project contracts and change orders. Committed to preparing realistic project schedules and completing projects within timeframes and budgets. Skilled problem-solver, to establish priorities, research and communicate successfully with internal and external personnel.

EMPLOYMENT HISTORY

Bay Area Elevator Company, Vacaville, California April 2012 – February 2016

Position: CEO

Managed daily office procedures, tasks and finances, field technicians, scheduling of elevator service, repair, modernization and installation. Prepared monthly financial statements, weekly job costing, and status reports; monitored timely billing and collection of accounts receivable, and ensured that projects were invoiced and paid to 90% before elevator turnover. Experienced in reviewing project specifications and communicating with clients regarding clarifications and/or alternate recommendations; developed realistic project financial estimates in coordination with field technicians, vendors and subcontractors to establish contracts with financial accuracy; prepared all repair/change order paperwork and forwarded same to the customer in a timely manner; followed up and received signed repair/change orders from the customer prior to any related work being completed. Ordered elevator equipment and materials and obtained estimated lead times and delivery dates; and facilitated efficient coordination of delivery staff to ensure timely delivery of equipment to the field staff. Conducted on-site project visits to ensure progress, identify potential issues, and build team effort. Consistently maintained strong professional relationships through communication and coordination with internal and field personnel, clients, subcontractors, vendors, and the Department of Industrial Relations; knowledgeable of state elevator code requirements; assisted general contractors with building and electrical code requirements, and coordinated with the Department of Industrial Relations Elevator Unit for inspection and testing.

Metropolitan Elevator Company, Oakland, California May 2000 – November 2011

Position: Supervisor

Managed office procedures, accounts receivable and payables, office and field personnel, scheduling for service, repairs and modernization. Facilitated efficient coordination of delivery staff to ensure timely delivery of equipment for project to the field staff. Ordered elevator materials and equipment as needed; and fielded all

trouble calls and took appropriate timely action. Assisted in contract development, their editing, and approval. Knowledgeable of state elevator code requirements, coordinated with the Department of Industrial Relations Elevator Unit for inspection and testing. Developed basic computer programs for customer invoicing, payment receipt and elevator detail information.

Project Management Skills

Good conflict management and prioritization skills.

Manage project and resolve issues, as needed.

Can understand and document project requirements and dependencies.

Excellent documentation & report writing skills.

Demonstrated ability to work with and support project teams.

Ability to manage multiple projects simultaneously and under pressure.

Strong attention to detail and focus on task completion.

Skilled in Microsoft Office and Quickbooks

Personal Attributes

Excellent customer service skills

Team leader capable of motivating staff.

Ability to work with all levels of people and possess strong relationship building skills.

Superb communication skills and able to articulate industry jargon to a non-industry audience.

Ability to gain results through others.

Knowledge of project management methods.

Able to continuously meet targets.

Possesses the necessary drive and enthusiasm required for a competitive industry.

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