Eileen T. O’Grady PhD, RN, NP-BCCertified Nurse Practitioner and Wellness Coach

www.EileenOGrady.net

Discover the science of Human Flourishing

How to Deal with Difficult Others

How to Prevent Burnout and Build Resiliency

Buettner, Dan. (2012). The Blue Zones: 9 lessons for Living Longer.

The National Geographic Society

The Blue Zones

Flourishing

Seligman, Martin. (2011). Flourish: A Visionary New

Understanding of Happiness and Well-being. Free Press

Positive

Psychology

IMPORTANT NOT IMPORTANT

URGENT Kitchen Fire

Staff embezzling RX

Refrigerator broken

Interruptions

Distractions

NOT

URGENTExercise

Eating real food

Repairing Rel’ships

Write the article

Meetings sans agenda

Gossip

Too much TV

Frenemies

DO MORE of THESE

Deal

breaker

Work I

hate

Pet

Peeves

Work I

enjoyDan Changing

location

Longer

commute

Dealing with

angry patients

Poor

planning

(creates

emergency)

Being a valued

member of a

team

Jess Disrespectful

Boss

Cleaning up

after co-

workers

Resisting

Innovation

Procedures of

any kind

Pat Working all

weekends

Unproductive,

unfocused

meetings

Loud

chewing at

meetings

Training new

hires

Create Candor

All of the above Diminished

DrainedMorally Outraged

Bully/

A**hole

Emotional Vampire

Narcissist Power

Struggle

The Narcissist

Lack of Empathy

Grandiosity

Need for Validation

Entrenched Entitlement

Durvasula, R. (2015). Should I Stay or Should I Go: Surviving a Narcissistic Relationship. Post Hill Press.

• Create safety

• DO NOT ENGAGE/influence/argue

• Place spotlight on THEIR behavior

• “YOU” Statements

• Interrupt mid-sentence /End it

• Friendly tone!

“Stop. You are name calling and this

behavior is not acceptable here”

“You are in my personal space and this is not

OK with me. Step back”

• Takes no responsibility

• Identify as unfortunates who demand rescuing

• Yes…. But…

Victim

• Lacks curiosity

• Dismisses the opinions, comments, or suggestions of others

Know-it-all

• Continuous complaining about how bad they feel, how unfairly treated, etc

• General lens of negative world view

• Seeks reassurance then rejects solutions

Downer

Over-sharer, overly anxious, overly apologetic, Drama-generator, crazy-maker etc etc etc

0

5

10

15

20

25

30

35

40

Female RNsAll Women

Male RNsAll Men

128

40

28

Per

100,0

00

Suicide Rates in U.S. Nurses

Davidson, J., Proudfoot, J. Lee, K & Ziskook, S. (2019). Nurse suicide in the United States: Analysis of the Center for Disease Control 2014 National Violent Death Reporting System dataset. Archives of Psychiatric Nursing .(33)5.

Culture of

Wellness

Personal Resilience

Efficiency of

Practice

Bohman,B. Dyrbye,L. Sinsky,

C. et al (2017). Physician Well-Being: The Reciprocity of Practice Efficiency, Culture of Wellness, and Personal Resilience. NEJM .

Self

Sig Other

Our Work

ACROSS THE STREET

DRIVEWAY

FRONT DOOR/KNOCK

BACK DOOR/ WALK IN

SET BOUNDARIES