Sponsored by the Office of Human Resources, Montgomery County Government

In Partnership with the Department of Health and Human Services

CCLLAASSSS CCAATTAALLOOGG

Center for Continuous Learning Supporting the Mission of the Department of Health and Human Services through Lifelong Learning

Spring 2017

A Special Partnership Continues Dear Colleague: The Center for Continuous Learning (CCL) program is a partnership of the County’s Office of Human Resources (OHR) and the Department of Health and Human Services (DHHS). An approved provider of continuing education credit for social workers and professional counselors, CCL courses are also open to staff members in similar positions within other County departments who can professionally benefit from attending these courses. In FY16, more than 135 CCL courses were provided to over 5,000 Montgomery County employees and community partners. By providing training to this diverse group of service providers, the CCL supports the growth of a more integrated and culturally sensitive network of social, mental and public health services to the residents of Montgomery County. The OHR Training and Organizational Development Team manages and administers the CCL program, and works with the CCL Training Committee to plan the catalog. The committee, a multi-disciplinary team representing a cross section of DHHS staff and service areas, under the direction of the OHR CCL Program Manager, is responsible for assessing, planning and providing a curriculum of courses for each catalog. If you require additional information, please refer to the Resources section of this guide (page 40). Sincerely,

Shawn Stokes, Director

Office of Human Resources

Uma Ahluwalia, Director

Department of Health and Human Services

Contents Program Guide About the Program – 3 • Mission and Background • Continuing Education (CE) Credits Services Provided by the Program – 4 • CCL Training Catalog • Custom Programs and Special Training

Requests • Beyond CCL: External Learning Directory Attendance Policies – 5 • Who May Attend • Supervisor Approval • Attendance and Continuing Education Eligibility • Inclement Weather • Special Accommodations • Complaint Policy • Confidentiality Policy Mandatory Training – 7 • County-wide Mandatory Training • Mandatory Training for DHHS Staff OHR Training Organizational Development – 8 • Career Development Program • Computer Training Program • eLearning Programs Getting Help – 9 • Oracle Learning Management (OLM) • Important Web Links • User Guides Enrollment Instructions – 10 Locations, Maps and Parking – 12

Program Offerings CCL Updates for Spring 2017 – 14 • MCG Contractors and Volunteers – New

Enrollment Login • Inclement Weather Policy Reminder • New Website Partner Appreciation – 15 • CCL Training Committee • Instructors for Spring 2017 Class Calendar – 17 Class Descriptions – 21 Resources – 40

Acronyms Used In This Catalog APS: Adult Protective Services CCL: Center for Continuous Learning COB: Council Office Building CWS: Child Welfare Services DAH: Dennis Avenue Health Center DHHS: Department of Health and Human Services EOB: Executive Office Building LEP: Limited English Proficiency MBSWE: Maryland Board of Social Work Examiners MCG: Montgomery County Government MHFA: Mental Health First Aid MI: Motivational Interviewing MLS: Management Leadership Services NBCC: National Board for Certified Counselors OHR: Office of Human Resources OLM: Oracle Learning Management PCCP: Person-centered Care Planning PHS: Public Health Services POB: Mid-County DHHS Building PTSD: Post-traumatic Stress Disorder TODC: Training & Organizational Development Center UCRSC: Upcounty Regional Services Center

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Program Guide

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About the Program The Mission of the Center for Continuous Learning (CCL) The CCL’s mission is to provide training to support the growth of a more integrated and culturally sensitive network of social, mental and public health services to the residents of Montgomery County. Background The CCL program is a partnership of the County’s Office of Human Resources (OHR) and the Department of Health and Human Services (DHHS). Established in 1998, the program was designed to meet the educational and professional needs of the staff of the DHHS. CCL training programs are also open to our community partners, and to employees throughout Montgomery County Government who can benefit from the program. Continuing Education Credits • Maryland Board of Social Work Examiners (MBSWE) The Montgomery County Government Office of Human Resources (OHR) is approved and authorized by the Maryland Board of Social Work Examiners (MBSWE) to provide continuing education credits, and maintains responsibility for this program. OHR adheres to the continuing education standards set by the National Association of Social Workers. • National Board for Certified Counselors (NBCC)

The Montgomery County Government Office of Human Resources (OHR) has been approved by NBCC as an Approved Continuing Education Provider (ACEP No. 6080). Programs that do not qualify for NBCC credit are clearly identified. OHR is solely responsible for all aspects of the programs.

Important: Credit hours for continuing education are included in the description of each class. Depending upon specific board requirements, a class may not necessarily be approved for continuing education credits from both boards. Some classes do not provide continuing education credits at all. Contact Information See the Resources section of this guide (page 40).

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Services Provided by the Program CCL Training Catalog The courses you find in this catalog are the result of weeks of work planning, organizing and evaluating training by the CCL Training Committee headed by the CCL Program Manager. The catalog is published twice a year in January and August. CCL Program Manager The CCL Program Manager works closely with the CCL Training Committee to ensure that training meets continuing education requirements; courses are aligned with department initiatives and priorities; and that publicity, logistics and data management are in place. CCL Instructors We are fortunate to have access to many experts in the fields of psychotherapy, social services and public health. Our instructors have come from NIH, SAMSA, Maryland Department of Human Resources, Johns Hopkins Mid-Atlantic Public Health Training Center, and a few federal agencies. CCL Training Committee The committee is a multi-disciplinary team representing a cross section of DHHS staff and service areas. The committee is responsible for ensuring that a curriculum of courses is provided to address the breadth of services and professional expertise within DHHS as well as provide professional growth opportunities and succession planning; all of which results in providing a level of service aligned with the DHHS mission statement.

• Member Responsibilities

− Ensure that the CCL is meeting the training needs of each team. − Consult with the Team Chief and managers to discuss the direction of the CCL. − Present topics and ideas to the committee for consideration. − Take the lead for specific classes. − Invite qualified instructors, work with them to develop learning goals, and create catalog class

descriptions. − Evaluate the success of each class.

• Time Commitment The committee meets once a month for 1.5 hours. Time for preparation and attendance at these meetings totals about 24 to 30 hours per year. Individual committee members may spend approximately 8 to 10 hours per year planning and arranging for specific classes.

Custom Programs and Special Training Requests OHR understands that there may be times when a team has training needs that are not offered through the CCL program. The OHR Training and Organizational Development Team is available to work with you to design or customize specific training to meet your needs. We provide: • Consultation and support for customized training • Recommendations for facilities and speakers • Guidance in the planning process to ensure

approval of continuing education credits • Registration administration through Oracle

Learning Management (OLM) • Announcement fliers • Assistance with the creation of eLearning

courses

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• Length of Service Members serve for two years, usually starting at the beginning of the fiscal year.

• Recognition We recommend that serving on the committee should be part of the individual’s performance plan and included in his or her performance appraisal.

Beyond CCL: External Learning Directory List of External Training Providers Local organizations and the Internet serve as other sources for continuing education opportunities. The CCL maintains a list of providers who offer classroom training and online learning approved for continuing education credits. To view this directory, click this link: External Learning Directory. Announcements of Upcoming External Courses and Programs Periodically, we forward announcements of upcoming training from other sources of interest to DHHS staff. Attendance Policies Who May Attend Each class description indicates a target audience — this is the group the training was designed for — but the classes are not limited to this group unless stated otherwise. Department of Health and Human Services Staff CCL training programs are open to all DHHS employees, contractors, interns and volunteers.

Employees of Other Montgomery County Departments CCL classes are also open to those who work with DHHS, such as employees of the Department of Corrections, Montgomery County Police Department (MCPD) and the State’s Attorney’s Office. If you do not have access to DHHS classes, contact the OHR Training and Organizational Development Team (see page 40). Community Partners To support the collaboration between DHHS and our partners, CCL classes are also open to individuals working for community-based, non-profit organizations that provide services to County residents. Supervisor Approval Prior to registering, DHHS staff must discuss their professional development goals and training requests with their supervisor. Approval to participate in training may be withheld by a supervisor in consideration of your job performance or your availability based on work coverage needs. When you register for a class, an email will be sent notifying your supervisor.

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Attendance and Continuing Education Credit Eligibility As an approved sponsor of continuing education hours by the Maryland Board of Social Work Examiners (MBSWE) and the National Board for Certified Counselors (NBCC), we are responsible to maintain compliance with attendance expectations of each Board. • Participants are expected to arrive on time and attend the entire course. If a course has multiple sessions,

you must attend all sessions. • You will not receive continuing education (CE) credits if you fail to attend the entire course, which will result

in an Incomplete status for the course. • A grace period of 15 minutes will be given to latecomers. However, anyone arriving more than 15 minutes

late or leaving before the end of the class will not receive CE credits. Inclement Weather In case of inclement weather, the program will observe the following guidelines based on the County’s announcement: • If the County is closed, classes will be cancelled. • If the County is open, but allows liberal leave, classes will be held unless otherwise notified. • For a delayed opening, morning classes will be cancelled; afternoon classes will be held. For recorded updates on cancellations, call the CCL Program Manager (see page 40) after 7 a.m. Special Accommodations If you need sign language interpreters or other reasonable accommodations to participate in any training opportunity provided by the Office of Human Resources, please contact the OHR Training and Organizational Development Team with as much notice as possible, preferably at least three business days before the class begins (see page 40). Taking these steps will allow sufficient time to best meet your needs. Complaint Policy If participants or potential participants would like to express a concern about their experience with the CCL, they may contact the CCL Program Manager (see page 40). You will receive a response within two weeks or less. Confidentiality Policy All training records maintained by the CCL are kept confidential from any outside organization or person, including course instructors, with these exceptions: • Montgomery County Government (MCG) Staff

Training records for employees, contractors, temporary employees, interns and volunteers are accessible to participants’ supervisors, managers within their reporting chain, and the Department Director and HR Liaison for the individual’s department.

• Community Partners Participants’ names and contact information may be shared with instructors if such information is needed to send preparation materials in advance of the class. In such cases, participants will be notified.

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Mandatory Training County-wide Mandatory Training All MCG workers are required to complete several courses within the first weeks of starting work. This training is outlined in the OHR Training Catalog and on the OHR Career Development webpage under Mandatory Training. Mandatory Training for DHHS Staff All employees, contractors, volunteers and student interns in the Department of Health and Human Services are required to attend specific departmental training. Please discuss these with your supervisor to determine which courses are mandatory for your position.

Courses Target Audience Requirements DHHS Limited English Proficiency (LEP) Implementation Plan

All DHHS staff — employees, contract and temporary employees, and interns.

Within the first year of assignment, and every five years thereafter.

Bloodborne Pathogens

DHHS employees who are public health clinicians, child welfare workers, adult protective services workers, nurses or anyone who may be put at risk. This course is not open to contractors.

Within the first year of assignment, and annually thereafter.

Comprehensive HIPAA Training (replaces HIPAA Basic Privacy and HIPAA Clients Rights); and Comprehensive HIPAA Training Skills Assessment.

All DHHS staff — employees, contract and temporary employees, volunteers and interns.

Immediately; offered through self-paced online learning. The training class is located on the HHS Intranet; the assessment is located in the Oracle Learning Management (OLM) system.

Child Passenger Safety 101 (replaces Transporting Children Safely in MCG Vehicles)

All Child Welfare staff. Within the first year of assignment.

Supervisor Responsibility Each supervisor is responsible for ensuring that all direct reports are subscribed to, and complete, the applicable Mandatory Training Path(s) — including Mandatory Management Training. OLM will monitor and report any compliance issues. It is the supervisor’s responsibility to follow-up with the employee.

DHHS Staff Only

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OHR Training and Organizational Development In addition to CCL courses, the OHR Training and Organizational Development Team provides MCG employees, contractors, volunteers and interns many other opportunities for professional development. A brief overview of OHR training programs is given below. Go to the OHR Career Development webpage under Programs and Catalogs to access the catalogs, view class schedules, and get more information on MCG Mandatory Training classes. Career Development Program This program provides over 100 Professional and Management Development instructor-led courses. The catalog is published annually in September. Some of the programs include: • Aspiring Supervisor Program • Career and Personal Planning • Communication Skills • Contract Administration • Customer Service • Diversity Studies • Human Resources • Professional Development • Project Management Computer Training Program Hands-on classes in Microsoft Office Suite, including Word, Excel, Access, PowerPoint and Outlook, are provided for all skill levels from beginner to advanced. eLearning Programs Two providers of online professional development programs provide readily accessible learning opportunities to MCG staff from any computer which has Internet access. These professionally produced training courses cover a wide range of Professional Development, Management Development and Leadership Courses.

• Corporate Training Materials.com library of courses resides on our OLM system, and is accessed the same way you enroll in instructor-led classes.

• Montgomery County Library provides training through Gale Courses which is available to our employees, contractors, volunteers and interns with an MCG library card. Partners who are Montgomery County residents may also access these courses with an MCG library card.

DHHS Staff Only

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Getting Help Oracle Learning Management (OLM) OLM is part of the MCG Enterprise Resource Planning system and is used to manage training. OLM allows employees and partners to: • Search and register for classes. • Use your personal Learner Home page to check current enrollments and history. • Complete self-paced online courses available directly from OLM. • Create learning paths aligned with learning goals. • Supervisors: Access direct reports’ training records and assign mandatory training to track compliance. Important Links The three links below provide access to any information or functions you may need to manage your training and career development. OHR Career Development Webpage Find additional OHR Training and Organizational Development programs; Help Guides for assistance with OLM; directions and parking information for training venues; future additions to the CCL Catalog and much more. AccessMCG ePortal For MCG employees, contractors, interns, and volunteers who have an MCG computer network login. • Use to access OLM to enroll in classes, check your class schedule/history and print a transcript. AccessMCG Extranet For community partners, DHHS retirees and contractors, interns and volunteers who do not have an MCG computer login. • Use to access OLM to enroll in classes, check your class schedule and history and print a transcript. User Guides OLM User Guides are located on the OHR Career Development webpage under OLM User Guides for Learners. These step-by-step guides were created for employees, contractors, volunteers, and community partners as well as managers and supervisors. Topics include enrolling in a class, printing a transcript, playing an MCG computer-based training and frequently asked questions.

We highly recommend that you bookmark or add the following links to your web browser.

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Enrollment Instructions In the next section, you will find the course descriptions and a direct link for enrolling in a course. The information below is a step-by-step enrollment guide. For additional information, go to the OHR Career Development webpage, select Guides and Resources and find the Enroll in a Class User Guide for your specific group (MCG Employees, MCG Contractors and Volunteers, or Community Partners). Note to community partners, DHHS retirees and contractors, interns and volunteers who do not have an MCG computer login: To access OLM and enroll in classes, you must set up a profile in the AccessMCG Extranet Portal. For instructions on how to set up a profile, go to the User Guide: Requesting Access to AccessMCG Extranet Portal and MCG Learning Areas.

Step 1: Log in based on the applicable group instructions below.

• Employees MCG employees with an MCG computer network login − Log in using link: AccessMCG ePortal − Click 1) Employee Self-Service, 2) the blue Employee Self-Service button, 3) MCG HR

Employee Self Service, 4) Learner Home

• Contractors, interns, and volunteers

Those who have an MCG computer network login − Log in using link: AccessMCG ePortal − Click 1) Learning Services, 2) OLM for Contractors and Volunteers, 3) Learner Home

• Community partners, DHHS retirees, and contractors, interns and volunteers Anyone who does not have an MCG computer network login and has set-up a User profile on the AccessMCG Extranet − Log in using this link: AccessMCG Extranet − Click 1) Learning Services, 2) click Go to County Learning Area blue button, 3) MCG External

Learner Self-Service, 4) Learner Home Step 2: Locate and enroll in a class. • At the top of the screen, find the Search window. • Type a keyword (only one word from the class title) in the window and click Go. • Find the class you want to attend. • Click 1) the Enroll button located on the far right of the screen, 2) Review, and 3) Submit. • You should now see the class listed under “Enrollments” on your Learner Home page.

Confirmation of Enrollment You will receive two email notifications: • The first email will be sent the day after you enroll. • The second email will be sent seven days prior to the start of the class.

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Cancelling Your Enrollment If you cannot attend a class, please withdraw from a class by unenrolling as soon as possible. • Log in to OLM (see Step 1 on previous page). • On your Learner Home page, find the class under “Enrollments.” Click the “Unenroll” button on the right and

follow the prompts. Additional Details • Classes are listed by title and date, for example, “Limited English Proficiency Class 2017-5-25.” • Look for attachments that you may need prior to the class, such as pre-work, class handouts, etc. • If you are an MCG employee, your supervisor will be copied on all activity within your Learner Record,

including enrollments. Your supervisor may unenroll you from a class if necessary. Before enrolling, please discuss any training with your supervisor.

• Keep your mailbox open. Remember, if your mailbox is full, you will not receive any automated messages. • You will be notified of any changes in time, date or location. Updated class information will appear on your

Employee Self-Service Webpage under “Worklist.” If you think you have missed an email notification, this is a handy place to check. The information will also be updated on your Learner Home page.

Still Need Help? If you have problems after checking the help guides and other online resources, call the OHR Training and Organizational Development Team (page 40) while you are on your computer so that we may assist you. If you leave a voicemail, provide a detailed explanation of the issue; your call will be returned as soon as possible.

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Locations, Maps and Parking

Class Location Address Parking

Executive Office Building (EOB)

101 Monroe Street, Lobby Level Rockville, MD 20850

See below (Finding Parking in Downtown Rockville). Council Office Building (COB)

100 Maryland Avenue, Lower Level Rockville, MD 20850

Training and Organizational Development Center (TODC)

255 Rockville Pike, Suite 102 Rockville, MD 20850

DHHS Silver Spring Center 8818 Georgia Avenue Silver Spring, MD 20910

Limited free parking available.

Dennis Avenue Health Center (DAH)

2000 Dennis Avenue Silver Spring, MD 20902

Free parking available in the DAH Parking lot.

Mid-County DHHS Building (POB)

1301 Piccard Drive Rockville, MD 20850

Free parking is provided.

Upcounty Regional Services Center (UCRSC)

12900 Middlebrook Road, Suite 1100, Room 2 Germantown, MD 20874

The UCRSC parking lot is for clients only. Please use the Germantown Commons parking lot near DSW shoes.

White Oak Library

11701 New Hampshire Avenue Silver Spring, MD 20904

Free parking is provided.

Finding Parking in Downtown Rockville — Make a Parking Plan! Parking can be difficult to find in downtown Rockville. Refer to the Rockville Government Center Complex Map, which indicates the various County buildings and parking locations. Council Office Building (COB) Parking Garage (free with voucher): Located at the corner of Jefferson (Route 28) and Monroe Streets. The back entrance to the COB is located right next to the garage. Park free by obtaining a voucher at the training, and present it to the attendant as you leave. Jury Lot (free): Located across from the COB garage; open to visitors after 9:30 a.m. Public Parking (for a fee):

• 255 Rockville Pike (location of the OHR Training and Organizational Development Center) • 52 Monroe Street (across from the Executive Office Building) • Rockville Town Square Parking

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Program Offerings

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CCL Updates for Spring 2017 Inclement Weather Policy Reminder In case of inclement weather, the program will observe the following guidelines based on the County’s announcement: • If the County is closed, classes will be cancelled. • If the County is open, but allows liberal leave, classes will be held unless otherwise notified. • For a delayed opening, morning classes will be cancelled; afternoon classes will be held.

Parking Reminders and Instructions • Parking can be an issue in the Rockville Core (downtown area). Please plan for additional time in case

parking is not available in the Council Office Building (COB) garage.

• Please remember, when attending a class at the Upcounty Regional Services Center (UCRSC), do not park in the UCRSC parking lot. This is reserved for our clients/customers.

Parking instructions for these and other locations can be found on the Locations, Maps and Parking page in this catalog.

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Partner Appreciation Many people have contributed to the planning, development and presentation of the continuing education events presented in this catalog. We are very fortunate to have these experts partnering with us to provide these educational opportunities. Please join us in extending our appreciation to them. CCL Training Committee Committee members share their time and expertise to plan the roster of classes, work with the instructors, develop learning objectives and course descriptions, and attend and evaluate programs. Below is a list of members from each service area. Aging and Disability Services • Maureen Wickham, RN, Adult Evaluation and Review Services (AERS) Nursing • Hirsch Isen, LCSW-C, Adult Protective Services Behavioral Health and Crisis Services • Sybil Greenhut, APRN, BC, Senior Mental Health • Jennifer Vidas, Ph.D., LCPC, Community Case Management Children, Youth and Family Services • Ivy Reed, LCSW-C, Child Welfare Services • Wendy Baber, LCSW-C, Infants and Toddlers • Alyssa Saunders, LCSW-C, Linkages to Learning Public Health Services • Robyn Simmons, MSA, Maternity Partnership Program Special Needs Housing Services • Tanya Jones, LCSW-C, Homeless Services

Interested in Becoming a CCL Training Committee Member? Click here to learn more, or contact the OHR Training and Organizational Development Team; information located in the Resources section of this guide (page 40).

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Instructors for Spring 2017 Instructors partner with us as a community service; most provide training gratis or for a very small honorarium. This includes preparation, travel, presentation time, and sometimes materials. In some cases, they have developed, at no additional charge, a program especially for CCL. Center for Deployment Psychology April Thompson Laura Copland Centers for Medicare and Medicaid Services David Santana Cornerstone Montgomery Cari Guthri Cho Cross-Cultural Communications, LLC Marjory Bancroft EveryMind Claudia Iglesias Nancy Brisebois-Good Manna Food Center Lindsey Seegers Maryland Behavioral Health Administration Anastasia Edmonston Maryland Department of Education — Disability Determination Services E. Caroline Mason

Montgomery County Department of Health and Human Services Debra Aplan Helen Lettlow Luis Martinez Randall Ingate Rebecca Garcia Ruth Loube Kershner Montgomery County Department of Police Jeremy Smalley Other Jane McCarthy Jennifer Watson Sara McVicker Public Defender Service for the District of Columbia Susan Cruz Social Security Administration Diana Varela Tahirih Justice Center Casey Carter Swegman Dina Baky

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March Monday Tuesday Wednesday Thursday Friday

1 Creating a Culture of Equity 9 a.m. – 3:15 p.m. UCRSC

2

3

6 1 2 6 7 9

7 8

9

10

13 1 2 3 4 5 6 7 89

14

15

16 17

20 1 2 3 47 8 9

21

22

23 Forced Marriage in the United States 9 a.m. – 12 p.m. UCRSC

24

27 1 2 3 4 5 6 7 8 9

28

29 Creating a Culture of Equity 9 a.m. – 3:15 p.m. UCRSC

30

31

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April Monday Tuesday Wednesday Thursday Friday

3

4 Adult Mental Health First Aid for Non-Clinicians 8:30 a.m. – 5 p.m. UCRSC

5 Military Service: A Woman’s Perspective 9 a.m. – 12 p.m. EOB Public Health: An Ounce of Prevention 1 p.m. – 4 p.m. EOB

6

7

10

11 Bloodborne Pathogens 2 p.m. – 5 p.m. DAHC

12

13

14

17

18 Social Security, Medicare and Disability 8:30 a.m. – 12:30 p.m. EOB Social Security, Medicare and Disability 1 p.m. – 5 p.m. EOB

19

20 Introduction to Motivational Interviewing 9 a.m. – 12 p.m. COB

21

24

25 Identifying the Signs of Drug Impairment 1 p.m. – 4 p.m. EOB

26 Ethical Issues in Dementia Care 9 a.m. – 12 p.m. UCRSC

27 28

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May Monday Tuesday Wednesday Thursday Friday

1

2

3 Creating a Culture of Equity 9 a.m. – 3:15 p.m. UCRSC

4 DHHS Limited English Proficiency Implementation Plan 10 a.m. – 12 p.m. UCRSC

5

8

9 DHHS Limited English Proficiency Implementation Plan 10 a.m. – 12 p.m. Piccard

10 Community Caregivers Nutrition 9 a.m. – 12 p.m. UCRSC

11 Working with Gang-involved Clients 9 a.m. – 5 p.m. EOB

12

15

16 Person-centered Planning — Key Components and Principles 1 p.m. – 4 p.m. UCRSC

17 Adult Mental Health First Aid for Clinicians 8:30 a.m. – 5 p.m. UCRSC

18

19

22

23 DHHS Limited English Proficiency Implementation Plan 2 p.m. – 4 p.m. DHHS-SSC

24 Social Security, Medicare and Disability 9 a.m. – 1 p.m. UCRSC

25 Working with Interpreters: A Collaboration 9 a.m. – 1 p.m. UCRSC

26

29 Memorial Day

30 31

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June Monday Tuesday Wednesday Thursday Friday

1 Interpreting for DHHS Bilingual Staff 9 a.m. – 4 p.m. UCRSC

2

5 6 Newly Arrived Immigrants 9 a.m. – 12 p.m. UCRSC

7 Social Security, Medicare and Disability 1 p.m. – 5 p.m. White Oak Library

8 Ethics and Communication in Multi-cultural Services 1 p.m. – 4 p.m. EOB

9

12 13

14

15

16

19 20 21 22

23

26 27 28 29

30

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Adult Mental Health First Aid for Clinicians Mental Health First Aid (MHFA) is an eight-hour training course that will provide clinicians an excellent review of key skills they may use to help someone who is developing a mental health problem or experiencing a mental health crisis. While clinicians are familiar with therapeutic tools that they use in their practice, this will enable them to apply these skills to an immediate situation. This review is much like a CPR refresher but the focus is on behavioral health distress. MHFA is on the SAMHSA’s National Registry of Evidence-Based Programs and Practices, and led by certified MHFA trainers through video, lecture and interactive activities and discussion. Everyone who completes this course will receive the MHFA certification, which can be renewed every three years. Target Audience Restricted. Initially open to social workers and therapists who work for DHHS — Behavioral Health and Crisis Services only. If space available, will be opened to other DHHS staff. Objectives • Interpret the prevalence of various mental health disorders in the U.S. • Recognize the potential risk factors and warning signs for a range of mental health problems, including

depression, anxiety/trauma, psychosis, and psychotic disorders, substance abuse and self-injury. • Improve skills in de-escalating and preventing crisis situations. • Use clinical tools discussed in immediate crisis situations. • Use a 5-step action plan to help an individual in crisis connect with professional help. Continuing Education Credit Credit hours: 7.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certificate Counselors (NBCC) – Yes Date, Time, Location May 17, 2017; 8:30 a.m. – 5 p.m. (lunch on your own); Upcounty Regional Services Center (UCRSC), Suite 1100 – Room 2, 12900 Middlebrook Road, Germantown, MD 20874 Instructor • Ruth Loube Kershner, MA, MSW, LCSW-C, Local Addiction Authority/Therapist, MCDHHS • Rebecca L. Garcia, MA, LPC, ATR-BC, Manager of Quality Assurance, Behavioral Health Planning and

Management, MCDHHS Enrollment Deadline: May 10, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal

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Adult Mental Health First Aid for Non-Clinicians DHHS front line staff, although not clinicians, often find themselves interacting with members of the public who may be under a great deal of stress, such as those seeking supports and services due to physical health, behavioral health or socio-economic challenges. Mental Health First Aid (MHFA) is an eight-hour training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. This program will give you the tools to handle situations like those described above. MHFA is on the SAMHSA’s National Registry of Evidence-Based Programs and Practices, and led by certified MHFA trainers through video, lecture and interactive activities and discussion. Everyone who completes this course will receive the MHFA certification, which can be renewed every three years. Target Audience Restricted. Initially open to support and front-line staff only who work for DHHS — Behavioral Health and Crisis Services only. If space available, will be opened to other DHHS staff. Objectives • Recognize the potential risk factors and warning signs for a range of mental health problems, including

depression, anxiety/trauma, psychosis, and psychotic disorders, substance abuse and self-injury. • Use a five-step action plan to help an individual in crisis connect with appropriate professional help. • Interpret the prevalence of various mental health disorders in the U.S., and the need for reduced negative

attitudes in their communities. • Apply knowledge of the appropriate professional, peer, social and self-help resources available to help

someone with a mental health problem treat and manage the problem, and achieve recovery. Continuing Education Credit • None Date, Time, Location April 4, 2017; 8:30 a.m. – 5 p.m. (lunch on your own); Upcounty Regional Services Center (UCRSC), Suite 1100 – Room 2, 12900 Middlebrook Road, Germantown, MD 20874 Instructor • Ruth Loube Kershner, MA, MSW, LCSW-C, Local Addiction Authority/Therapist, MCDHHS • Rebecca L. Garcia, MA, LPC, ATR-BC, Manager of Quality Assurance, Behavioral Health Planning and

Management, MCDHHS Enrollment Deadline: March 25, 2013 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal

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Bloodborne Pathogens Mandatory Training and Annual Refresher The goal of this program is to ensure the health and safety of all employees who are, or have the potential to be, exposed to bloodborne pathogens while performing their jobs. This training will provide the knowledge and skills needed to protect yourself and your co-workers from the hazards of bloodborne pathogens exposure. Target Audience Restricted to DHHS staff; not open to contractors, volunteers or partners. This is a mandatory class for anyone at risk of exposure, specifically Adult Protective Services (APS), Child Welfare Services (CWS), and Community Health. This class must be taken during the first year of assignment and annually thereafter as a refresher course. Objectives • Define words and phrases associated with bloodborne pathogens. • Discuss potentially infectious materials. • Define worker groups affected by bloodborne pathogen exposures. • Review our agency’s exposure control plan, specifically:

− Engineering controls, protective work practices and procedures − Appropriate protective equipment − Cleanup and housekeeping techniques − Biohazard warning signs and labels − Universal precautions

• Discuss hepatitis B vaccine, handling an exposure incident and follow-up. • Review appropriate recordkeeping documentation. Continuing Education Credit • None Date, Time, Location April 11, 2017; 2 p.m. – 5 p.m.; Dennis Avenue Health Center, 2000 Dennis Ave., Silver Spring, MD 20902 Instructor • Debra Aplan, Nurse Administrator, Public Health Services, MCDHHS Enrollment Deadline: April 1, 2017 • MCG employees with an MCG Network Login: AccessMCG ePortal

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Community Caregivers Nutrition

A Train-the-Trainer Workshop for Learning and Sharing Messages Around Healthy Eating The intent of this workshop from Manna Food Center is to increase professional knowledge around research-based nutrition principles for healthy eating. The context of this training is for professionals working with low-income earners, and emphasizes principles of inherent worth, human relationships, and self-determination to guide healthy choices. To address mixed health messages and misconceptions, this session includes myths and facts around calories, fat, and fad diets; how to address client concerns about weight and diet; and how to set an example by integrating core nutrition concepts into one’s own health habits. Incorporating group discussion and scenarios, we will explore food insecurity, MyPlate, Nutrition Fact labels, fiber, core principles of healthy eating, 2018 FDA Nutrition label changes, foods to prevent or reverse chronic disease, and how to locate bilingual wellness resources. Target Audience Social workers, care managers, community and school nurses, community service aides, health staff and professionals who have regular interactions with individuals and families. Objectives • Implement core research-based recommendations for healthy eating. • Read and teach principles from USDA’s MyPlate. • Identify and teach four key principles from a Nutrition Fact label. • Access bilingual resources around nutrition. • Provide informed health tips to clients. Continuing Education Credit Credit hours: 3.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – None Date, Time, Location May 10, 2017; 9 a.m. – 12 p.m.; Upcounty Regional Services Center (UCRSC), Suite 1100 – Room 2, 12900 Middlebrook Road, Germantown, MD 20874 Instructor • Lindsey Seegers, BSW, Program Manager, Nutrition Education, Manna Food Center Enrollment Deadline: May 1, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Creating a Culture of Equity The purpose of this workshop is to establish a common understanding and language to support equity communication, knowledge sharing and collaboration among colleagues, partners and clients; and to recognize the impacts of social determinants of health and well-being on the individuals and communities they serve. Topics to be discussed include: social determinants of health; racism, disparities, and disproportionalities; building equity knowledge and awareness; and the role that privilege and oppression play in shaping determinants of well-being and the distribution of resources in our communities. Participants will engage in small and large group discussions, view video clips and local data presentations, and review case scenarios.

Target Audience Restricted to DHHS staff. All members of the DHHS staff should attend this training.

Objectives • Develop awareness and expand knowledge about equity among all levels of staff within the department. • Utilize a common language to support equity communication, knowledge sharing, and collaboration among

colleagues, partners and clients. • Recognize the impacts of social determinants on well-being and equity on the individuals and community

they serve. • Transfer this knowledge and experience to colleagues and partners. Continuing Education Credit Credit hours: 5.25 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board of Certificate Counselors (NBCC) – None

Date, Time, Location Select from one of three classes: • March 1, 2017 • March 29, 2017 • May 3, 2017 All classes: 9 a.m. – 3:15 p.m.; Upcounty Regional Services Center (UCRSC), Suite 1100 – Room 2, 12900 Middlebrook Road, Germantown, MD 20874

Instructor • Equity Training Team Enrollment Deadline: Seven days prior to the class date. • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal

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DHHS Limited English Proficiency Implementation Plan To ensure equitable access to government services by the population with Limited English Proficiency (LEP), an executive order was signed into effect in 2010 to mandate language access policies throughout all departments. Although the County provides LEP training, this class has been designed specifically for DHHS staff. Target Audience Restricted to DHHS staff. This is a mandatory class for all employees, contractors, interns and volunteers in all areas of DHHS, and must be taken within the first year of employment and every five years thereafter. Objectives • Understand Montgomery County’s demographic mix, and the top five languages spoken in the County. • Determine when interpretation is needed. • Identify resources and services available to DHHS staff. • Follow step-by-step procedures for accessing phone interpretation services. • Contact additional resources such as Volunteer Language Bank, Common Phrases, and Language ID Card. • Contact people to interpret within one’s work area, within DHHS, and within the County. Continuing Education Credit • None Date, Time, Location Select from one of three classes: • May 4, 2017; 10 a.m. – 12 p.m.; Upcounty Regional Services Center (UCRSC), Suite 1100 – Room 2,

12900 Middlebrook Road, Germantown, MD 20874 • May 9, 2017; 10 a.m. – 12 p.m.; Piccard Office Building (POC), First Floor Conference Room,

1301 Piccard Drive, Rockville, MD 20850 • May 23, 2017; 2 p.m. – 4 p.m.; DHHS Silver Spring Center, 8818 Georgia Ave., Silver Spring, MD 20910 Instructor • Luis Martinez, MS, MA, Diversity Outreach Coordinator, Office of Community Affairs, MCDHHS Enrollment Deadline: Seven days prior to the class date. • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal

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Ethical Issues in Dementia Care This training will enable participants to better understand and manage the ethical issues and dilemmas encountered in practicing social work with seniors; and acquire the knowledge about professional, legal and ethical standards of practice in reference to competency and dementia. Topics include: the Maryland Board of Social Work Ethics regulation; ethical dilemmas for the senior LGBT community; the attitude and treatment of sexual relationships toward seniors; and the role of diversity and options when addressing ethical dilemmas in the senior population. Participants will build critical thinking skills in areas where personal values and professional standards may conflict, and to apply these skills to issues with seniors who are considered competent, and for seniors who have the disease of dementia. Includes videos, discussion, and case studies. Target Audience Social workers and other DHHS staff involved in the care of seniors. Because this class focuses on the Social Work Examiners Code of Ethics, the class is not approved for NBCC hours. Objectives • Identify ethical issues regarding competency, choice, and belief for seniors based on the Maryland Board of

Social Work Examiners Code of Ethics. • Identify methods for addressing the ethical concerns regarding sexual behavior and responses to intimacy

with seniors and families in a professionally appropriate standard. • Effectively support real and meaningful choices for seniors who are competent to make choices, and

advocate appropriately for those seniors who are no longer deemed competent. • Identify ethical issues from the caregiver, family member and senior perspectives regarding sexuality, end of

life, and daily care to uphold and maintain a senior's dignity and rights. • Consider and weigh the potential impact of various options on the senior depending on the ethical standards

and mores of the social environment where the senior resides.

Continuing Education Credit Credit hours: 3.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – None Date, Time, Location April 26, 2017; 9 a.m. – 12 p.m.; Upcounty Regional Services Center (UCRSC), Suite 1100 – Room 2, 12900 Middlebrook Road, Germantown, MD 20874

Instructor • Ruth Loube Kershner, MA, MSW, LCSW-C, Local Addiction Authority/Therapist, MCDHHS

Enrollment Deadline: April 16, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Ethics and Communication in Multi-cultural Services This training will provide a framework for social workers providing direct services to understand the ethical standards for cultural competence in social work counseling practice. This will be achieved through reviewing five of the ten standards for cultural competence in social work practice: Ethics and Values; Self-Awareness; Cross-cultural Knowledge; Cross-cultural Skills and Service Delivery. Service providers will review and assess their current direct service practices and develop an understanding of how their own personal and cultural values and beliefs may impact practice and service delivery, as well as influence their professional relationships with clients. Topics covered will include intercultural communication, varying cultural views on mental illness, and approaches to cross-cultural conflict within the context of an ethically oriented counseling and service delivery environment. Target Audience Social workers, therapists and others involved in direct service provision or supervisors of direct service providers. Because this class focuses on the Social Work Examiners Code of Ethics, the class is not approved for NBCC hours. Objectives • Increase understanding of how cultural differences impact both the deliverer and recipient of direct services. • Understand the ethical obligation to practice service delivery within this perspective. • Better able to recognize personal or cultural biases. • Improve capacity to conduct an assessment of clients and client support systems by recognizing and

evaluating cultural norms as strengths and differentiating them from problematic behavior.

Continuing Education Credit Credit hours: 3.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – None Date, Time, Location June 8, 2017, 1 p.m. – 4 p.m.; Executive Office Building (EOB), Lobby Level Auditorium, 101 Monroe Street, Rockville, MD 20850 Instructor • Randall Ingate, LCSW-C, Supervisory Therapist, Adult Behavioral Health Program, Behavioral Health and

Crisis Services, MCDHHS Enrollment Deadline: May 28, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Forced Marriage in the United States Forced marriage is a significant, yet hidden, problem. Victims often face physical and psychological abuse, rape and denial of education and opportunity. A 2011 Tahirih Justice Center survey identified 3,000 cases over two years. Presenting complex risks including multiple perpetrators and victims, travel overseas, and extreme isolation and control, minors face significant legal limitations preventing them from accessing services, leaving home, or seeking protection orders. This training will equip service providers with an understanding of forced marriage, and its intersectionality with other forms of harm including female genital mutilation/cutting, domestic violence, child abuse, stalking, and human trafficking. Interactive case scenarios and group discussions will prepare service providers to identify, and respond in a manner that is safe, survivor-centered, and culturally responsive. This training is provided by the Forced Marriage Initiative at the Tahirih Justice Center; website: www.preventforcedmarriage.org. Target Audience Social workers, counselors, CPS social workers and nurses, community service aides and DHHS community partners who work with school age children. Objectives • Discuss the complex dynamics of forced marriage in the United States. • Explain the impact of forced marriage on health, education and opportunity of victims. • Understand the intersectionality of forced marriage with other forms of harm. • Identify and respond to cases of forced child marriage in a manner that is safe, survivor-centered, and

culturally responsive. • Define the vulnerabilities and barriers to accessing support experienced by minors facing forced marriage. Continuing Education Credit Credit hours: 3.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – Yes Date, Time, Location March 23, 2017; 9 a.m. – 12 p.m.; Upcounty Regional Services Center (UCRSC), Suite 1100 – Room 2, 12900 Middlebrook Road, Germantown, MD 20874 Instructors • Casey Carter Swegman, MA, Project Manager, Tahirih Justice Center, Forced Marriage Initiative • Dina Baky, MSc, Project Associate, Tahirih Justice Center Enrollment Deadline: March 13, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Identifying the Signs of Drug Impairment The signs of drug impairment are both physical and behavioral. In addition, each drug has its own set of indicators that someone is under the influence. Through presentation and discussion, this course will help to identify individuals who are impaired by drugs, and appropriate action to take. Target Audience Mental health professionals, social workers, clinicians, and paraprofessionals; also, appropriate for those who are in positions where they interact with the public daily. Objectives • Recognize impairment associated with drug use. • Define “drug” as it relates to safety. • Identify the seven categories of drugs and recognize the major observable indicators. • Document the impaired subjects. Continuing Education Credit Credit hours: 3.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board of Certificate Counselors (NBCC) – Yes Date, Time, Location April 25, 2017; 1 p.m. – 4 p.m.; Executive Office Building (EOB), Lobby Level Auditorium, 101 Monroe Street, Rockville, MD 20850 Instructors • Officer Jeremy Smalley, Drug Recognition Expert, Alcohol Initiative Section, Montgomery County Police

Department Enrollment Deadline: April 15, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Interpreting for DHHS Bilingual Staff DHHS bilingual staff may be asked to interpret. Without training, and an awareness of interpreter ethics, they may give inaccurate advice or take control of the encounter. This training will provide the knowledge and skills to accurately and ethically interpret. In this workshop designed for bilingual staff, participants gain an overview of community interpreting. They learn to adhere to a national code of ethics and national standards while enhancing their accuracy and professionalism; perform a professional introduction; adopt appropriate positioning; use first person; promote direct communication between the client and provider; clarify unknown terms; offer appropriate cultural information as needed; respect client autonomy; and guide non-bilingual staff to directly communicate with Limited English Proficiency (LEP) clients. The workshop includes practice and skills building, video demonstrations, role-plays, and exercises.

Target Audience Restricted to DHHS Certified Bilingual employees. Objectives • Demonstrate how to apply a national code of ethics for community interpreters. • Conduct a professional interpreter introduction. • Display basic interpreter skills. • Discuss interpreter roles. • Model effective mediation skills. • List three interpreter standards of practice.

Continuing Education Credit Credit hours: 6.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – None

Date, Time, Location June 1, 2017, 9 a.m. – 4 p.m. (lunch on your own); Upcounty Regional Services Center (UCRSC), Suite 1100 – Room 2, 12900 Middlebrook Road, Germantown, MD 20874 Instructor • Marjory Bancroft, MA, Director, Cross-Cultural Communications, LLC

Enrollment • Deadline: May 21, 2017 • MCG employees with an MCG Network Login: AccessMCG ePortal

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Introduction to Motivational Interviewing Assessing Readiness and Eliciting Potential For Change Motivational Interviewing (MI) focuses on exploring and resolving ambivalence and centers on motivational processes within the individual that facilitate change. The method differs from more “coercive” or externally driven methods for motivating change as it does not impose change (that may be inconsistent with the person's own values, beliefs or wishes); but rather supports change in a manner congruent with the person's own values and concerns. The purpose of this course is to increase the ability to assess clients’ stage of change, and to facilitate engagement in treatment. It includes a basic overview of the principles of MI, and an introduction to MI techniques — open ended questions, affirmations, reflective listening and summarizing, and stages of change (OARS). The class will include interactive activities, small group discussions and presentations. Target Audience Social workers, therapists and nurses who would like an introduction to MI. Objectives • Develop increased knowledge of MI and the process of change. • Employ four motivational interview skills. • Develop skills with experiential activities. • Relate skills to specific client examples and situations.

Continuing Education Credit Credit hours: 3.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – Yes Date, Time, Location April 20, 2017, 9 a.m. – 12 p.m.; Council Office Building (COB), Lower Level Auditorium, 100 Maryland Ave., Rockville, MD 20850 Instructor Cari Guthrie Cho, LCSW-C, President and CEO, Cornerstone Montgomery, Inc. Enrollment Deadline: April 10, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Military Service: A Woman’s Perspective This class will present first-hand information on the experiences of women who have served in the military from the Vietnam Era to the Global War on Terror (GWOT). The training will highlight the challenges and experiences which are unique to women while serving, and the difficulties often faced when reintegrating back to the community upon return from military service. It will also include: types of exposure in military settings that cause Post-traumatic Stress Disorder (PTSD); combat trauma vs. non-combat trauma; trauma informed care; resiliency; and awareness of military family concerns. This program will include a panel discussion and Q&A with women who have served in the military. Target Audience Social workers, case workers, therapists, program administrators, nurses and others working with DHHS and partners providing services to military, veterans and their families. Objectives • Describe the experience of women serving in the military, Guard or Reserves. • Describe challenges women veterans and their families face. • Identify current trends regarding military sexual trauma and gender bias in military service. • Differentiate between combat trauma and non-combat trauma while serving in a war zone. • Identify different types of exposure in combat and non-combat roles that lead to PTSD. • Analyze clinical strategies to work successfully with military personnel, war veterans, and their families. • Identify various techniques and practices for building resiliency in women veterans. Continuing Education Credit Credit hours: 3.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – Yes Date, Time, Location April 5, 2017; 9 a.m. – 12 p.m.; Executive Office Building (EOB), Lobby Level Auditorium, 101 Monroe Street, Rockville, MD 20850 Instructors • Laura Copland, MA, LCMHC, PTSD Treatment Trainer/CPT Trainer, Center for Deployment Psychology • April Thompson, LCSW, Faculty Member/CBT Trainer, Center for Deployment Psychology • Panel Members

− Jane McCarthy, CRNA, PhD, FAAN, (Retired, US Army) − Jennifer Watson, MS, Peer Navigator, Serving Together (Retired, USAF) − Sara McVicker, RN, MN, (Retired US Army Nurses Corps)

Enrollment Deadline: March 25, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Newly Arrived Immigrants Recognizing and Responding to the Unique Challenges of Acculturation This workshop, designed for social workers, therapists and other DHHS staff and partners, will enhance awareness of the unique mental health needs of the immigrant population using videos pertaining to immigration hardship, and discussion of immigrant-specific issues such as adjustment, assimilation, and trauma. We will provide information on the tools to use when working with this population, including mental health resources in the community. Group discussions and client scenarios (assessment of crisis vs. non-crisis situations; general assessment of needs) will be provided to further develop understanding of the topic. Target Audience Mental health therapists, social workers, community service aides, community health nurses, community health clinic staff, and all DHHS staff and community partners who work with the immigrant population. Objectives • Recognize and identify the issues unique to the immigrant client. • Assess immediate needs of the client. • Evaluate the client’s behavior or circumstance to determine where to refer the client. • Identify the services available in the community. Continuing Education Credit Credit hours: 3.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – Yes Date, Time, Location June 6, 2017; 9 a.m. – 12 p.m.; Upcounty Regional Services Center (UCRSC), Suite 1100 – Room 2, 12900 Middlebrook Road, Germantown, MD 20874 Instructors • Claudia Iglesias, LCSW-C, Bilingual Therapist, EveryMind • Nancy Brisebois-Good, LCPC, NCC, Bilingual Therapist and Clinical Supervisor, EveryMind Enrollment Deadline: May 26, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Person-centered Care Planning – Key Components and Principles Ensuring Individual Choice, Priorities and Values in Behavioral Health Service Planning and Delivery Person-centered Care Planning (PCCP) is a strengths-based model that identifies the values, dreams and goals of the individual as the focus of delivery of services. This training will provide an overview of PCCP, and discuss the importance of adopting PCCP practices in clinical work, as well as in documentation of services. Attendees will be provided short case studies to create sample goals, objectives, and interventions that are strengths-based and person-centered. Class will include individual and small group activities, video, case studies and discussion. Target Audience Social workers, therapists, counselors. Objectives • Understand the trends and history supporting the nationwide transition from a medical model/paternalistic

system of patient care to a person-centered model across service delivery systems. • Identify the ingredients to strengths-based assessments and plans. • Write strengths-based goals, objectives and interventions. Continuing Education Credit Credit hours: 3.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – Yes Date, Time, Location May 16, 2017; 1 p.m. – 4 p.m.; Upcounty Regional Services Center (UCRSC), Suite 1100 – Room 2, 12900 Middlebrook Road, Germantown, MD 20874 Instructors • Anastasia Edmonston, MS, CRC, Trainer, Maryland Behavioral Health Administration Enrollment Deadline: May 6, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Public Health — An Ounce of Prevention Tools for Effective and Equitable Service Delivery Public Health Services (PHS) programs protect and promote the health and safety of County residents. This is accomplished by monitoring health status, and implementing intervention strategies to contain or prevent disease; fostering public-private partnerships and increasing access to health services; providing health education; and oversight of institutions affecting public health and safety. This program will present an overview of PHS and programs focusing on population health and prevention; how PHS is organized within DHHS; and its impact on population health and wellness. Along with the presentation will be case scenarios and a Q&A session. Target Audience Social workers, therapists and other health and human services professionals who have client contact or who monitor contracts involving regular client contact. Objectives • Give examples of ways in which PHS programs impact the County’s overall health and well-being. • Name two or three programs in PHS, and describe the types of services they provide. • Refer clients to the appropriate PHS programs.

Continuing Education Credit Credit hours: 3.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – Yes Date, Time, Location April 5, 2017; 1 p.m. – 4 p.m.; Executive Office Building (EOB), Lobby Level Auditorium, 101 Monroe Street, Rockville, MD 20850 Instructors • Facilitator - Helen Lettlow, DrPH, Deputy Chief, Public Health Services, MDHHS • Staff from Public Health Services Enrollment Deadline: March 25, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Social Security, Medicare and Disability Social Security reaches almost every family, and at some point, touches the lives of nearly all Montgomery County residents. Social Security provides benefits to more than 132,395 residents in Montgomery County, securing today and tomorrow, providing financial support to older residents, workers who become disabled, and families in which a parent dies. Most certainly, the agency provides protection through our life’s journey. Target Audience Social workers, therapists and other staff who work with individuals with a disability, or older clients. Objectives • Understand the basic eligibility requirements for Retirement, Family, Medicare, Survivors, Disability, and

Supplemental Security Income benefits. • Advise clients about benefits they are eligible for, and/or when to file for any benefit. • Describe the application process to clients regarding service delivery, documentation, and timeframes. • Refer clients to the Social Security Administration offices serving Montgomery County residents. • Increase understanding of workload processes, waiting times, and organizational jurisdiction. • Identify available resources to assist clients. Continuing Education Credit Credit hours: 4.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – None Date, Time, Location Enroll in one of these four-hour sessions: • April 18, 2017; 8:30 a.m. – 12:30 p.m.; Executive Office Building (EOB), Lobby Level Auditorium,

101 Monroe Street, Rockville, MD 20850 • April 18, 2017; 1 p.m. – 5 p.m.; Executive Office Building (EOB), Lobby Level Auditorium,

101 Monroe Street, Rockville, MD 20850 • May 24, 2017; 9 a.m. – 1 p.m.; Upcounty Regional Services Center (UCRSC), Suite 1100 – Room 2, 12900

Middlebrook Road, Germantown, MD 20874 • June 7, 2017; 1 p.m. – 5 p.m.; White Oak Library, 11701 New Hampshire Ave, Silver Spring, MD 20904

Instructors • E. Caroline Mason, Medical Relations Director, MD Dept. of Education — Disability Determination Services • David Santana, Subject Matter Expert and Senior Trainer, Centers for Medicare and Medicaid Services • Diana Varela, Bilingual Public Affairs Specialist, Social Security Administration Enrollment Deadline: Seven days before class is scheduled • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Working with Gang-involved Clients Exposure to injury, trauma and risk-taking associated with gang culture and gang violence complicates mental health development and general well-being. Susan Cruz will discuss best practices based on her on-the-ground experience with gang-involved clients, their families and communities. She will also discuss what hasn’t worked. She will highlight the importance of building a personal relationship with the client, assessment, collaborative approaches and special considerations, such as immigration status and gender. An analysis of the behavior of clients that belong to violent extremist groups, whether they are political or religious in nature, will be made. An interactive discussion will allow participants to share with one another their experiences and how to apply concepts learned during the session. The format includes interactive and facilitated discussion. Target Audience Professional counselors, social workers and others who work with gang-involved clients. Objectives • Understanding gang culture and gang dynamics. • Identify their role to their gang-involved clients and understand how they view that role. • Practice communication strategies that can facilitate rapport and build mutual respect and trust. Continuing Education Credit Credit hours: 7.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – Yes Date, Time, Location May 11, 2017; 9 a.m. – 5 p.m. (lunch on your own) Executive Office Building (EOB), Lobby Level Auditorium, 101 Monroe Street, Rockville, MD 20850 Instructors • Susan Cruz, LGSW, Forensic Social Worker, Public Defender Service for the District of Columbia,

Washington, DC Enrollment Deadline: May 1, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal • Community partners, contractors, volunteers without an MCG Network Login: AccessMCG Extranet Portal

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Working with Interpreters: A Collaboration Although DHHS has access to interpreter resources when working with customers who have Limited English Proficiency (LEP), there may be instances when communication is not as clear and seamless as it should be. The best communication outcomes are those where the worker understands the role of the interpreter, and can guide that individual to appropriately interpret, to address cultural barriers, and maintain a neutral presence. This course, designed for all staff who work with LEP clients, will address these skills, and provide the opportunity to address other challenges you may have encountered. Target Audience Restricted to DHHS staff. Social workers, therapists and other professionals and staff who work with clients with Limited English Proficiency (LEP). Objectives • Work with trained and untrained interpreters. • Follow legal requirements in community interpreting and basic interpreter ethics. • Understand liability and risk management. • Position the interpreter appropriately. • Understand that speaking to the client or customer (not the interpreter) is vital. • Guide the interpreter to interpret everything that is being said. • Use interpreters to address cultural barriers.

Continuing Education Credit Credit hours: 4.0 • Maryland Board of Social Work Examiners (MBSWE) – Category 1 • National Board for Certified Counselors (NBCC) – None Date, Time, Location May 25, 2017; 9 a.m. - 1 p.m.; Upcounty Regional Services Center, Suite 1100, Room 2, 12900 Middlebrook Road, Germantown, MD 20874 Instructor • Marjory Bancroft, MA, Director, Cross-Cultural Communications, LLC Enrollment Deadline: May 18, 2017 • MCG employees, contractors, volunteers and interns with an MCG Network Login: AccessMCG ePortal

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Resources General Information OHR Training and Organizational Development Team 255 Rockville Pike, Suite 102 Rockville, MD 20850 240-777-5116 OLM.Admin@MontgomeryCountyMD.gov OHR Career Development Webpage • OLM User Guides: Step-by-step instructions on how to enroll in a class, cancel an enrollment, print a

transcript and other navigational assistance • OHR Career Development Catalog • Computer Class Programs • Beyond CCL: External Learning Directory

Click here to access the Training section of the OHR website: OHR Career Development Webpage. CCL Program Team Michaela Johnson, OHR Specialist 240-777-5063 michaela.johnson@montgomerycountymd.gov Training Coordinator 240-777-5065 OLM.admin@montgomerycountymd.gov Revised 1/24/2017