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Barry SandisonDeputy Secretary

Dept of Human Services

“The Glass is Half ……..”

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TELL ME SOMETHING I DIDN’T KNOW!

(October 2010)

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TELL ME SOMETHING I DIDN’T KNOW AND GIVE

ME EVIDENCE TO SUPPORT WHAT I DO

KNOW!

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TELL ME SOMETHING! I NEED TO KNOW!

� Where is most of our data?

� How do we access most of our data?

� How do we get the data to those who want to use it?

The goal remains – lets get 10% of the data to 90% of the people.

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THE DHS CONTEXT – 2011/12

� Handled approx 56 million calls

� Delivered over 330 million Medicare benefits to 23 million enrolees

� Delivered over 10 million Centrelink benefits to almost 7 million people

� Supervised Child Support payment transfers between 1.4 million people

� Enabled approx 60 million Centrelink transactions via self service

� Processed approx 75 million Centrelink transactions via face-to-face, call centres or processing centres

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� 329 Service Centres

� 88 Regional/Remote Service Centres

� 39 Intensive Hubs

� 354 Agents

� 442 Access Points

� 1173 Visiting Services

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SPATIAL AS CORE BUSINESS

• supports service delivery

• supports emergency responses

• provides locational information

• enables accurate assessment of benefits

• enables identification of incorrect payments and fraud

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How DHS uses Spatial

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Flood Map

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THE SERVICE NEED

� Improved internet access and GPS positioning using mobile devices with reactive mapping interfaces will enable large numbers of people to access geospatial content of authoritative agencies

� Complimented with user created data the result can be a valuable “people oriented” spatial data source

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MAKING SPATIAL RELEVANTTO DEVELOPING AND

IMPLEMENTING

GOVERNMENT SOCIAL POLICIES

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PLACE BASED SERVICING

� Ten trial locations

� Addressing disadvantage

� Harnessing Community knowledge

� A new challenge for gathering and using data

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POLICY IMPACT

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SUMMARY