cat carmichael, cmca, pcam larry thomas, pcam … thomas, pcam march 17, 2018 ... a board meeting at...

Cat Carmichael, CMCA, PCAMLarry Thomas, PCAM

March 17, 2018

CAI Board of Trustees President-Elect

Director of HOA Banking for Pacific Premier Bank

CAM-ICB International Exam Development

Community Management Professional since 1987

PCAM in 2002 #1241

Luck Out with Business PartnersCAI

Chapter Executive Director, CAI-NJ

Community Manager since 1982

PCAM in 1997 #582

Board member for USA Hockey

What is your background? How many years? How many CMCAs, AMS, PCAMs.


The early years…..

…at 25…


And now, 35 years as a community management professional and leader, with leadership in hockey ….



Day 1 in Community Management at 25…

A Board meeting at Carlton Square Community Association…



Celtics 3

Lakers 2


Day 2 in Community Management at 25…

A CAI Luncheon on Earthquake preparedness with the Board President of Fairmont Hill Community Association



Green Peas definitionA novice; a person who is not sharp; someone who is inexperienced

30 year professional with dual career in community management industry as a manager and a business partner, with international leadership volunteer and elected positions.


First coaching job –

Women’s team at Bishop McDevitt High School in Harrisburg, PA



Advanced to 17 Final Fours

Posted six perfect seasons

Won 11 national championships

Two time Olympic gold medalist as a coach

Uconn women’s basketball team has won 43 regular season and tournament titles

Managers and their communities succeed through relationships and team building with respect and professionalism with all CAI members – Homeowner Leaders, Professional Managers, and Business Partners.

Managers are the ultimate coaches!


▪ From Professional Managers:

“Managers succeed because of Business Partners. They need us to excel because we influence the board’s decision making and purchases. The best thing a business partner can do is understand who the customer is. Managers build relationships and expect professionalism, loyalty, and value. When there is an opportunity, present your ideas with timeliness, consistency, professionalism, and advocacy.”


▪ Business partner members include attorneys, accountants, insurance professionals, reserve providers, bankers/lenders, builder/developers, realtors, software providers, landscapers, roofers, and many others.

▪ Participation in CAI can give you direct access to thousands of potential customers.


Key Differentiators

Industry knowledge and expertise

Understands the roles of all stakeholders

Understands how to deliver best service to make you look good

Look for the Educated Business Partners Distinction( and the all important licenses and insurance)!


Landscaper/Grounds

Attorneys

Accountants

Insurance

General Contractors

Pools


Snow Removal


Disaster Response – Fire, Flood, Mold

Security OfficersInformation Technology

Roofers

Plumbing

Acknowledge and recognize great partners

Learn from each other – know what they know!

Reverse trade shows

Be approachable and accessible

Communicate, communicate, communicate

Address any issues before they escalate

Make sure you have access to higher ups at the company in case escalation is needed


Allow focused participation at Board meetings

Do not throw a Business Partner under the bus (and we won’t do it to you, promise!)

Give input on budget, scope of work, and Board personalities.

Give feedback on bids, timelines, and criticism

when the bid is unsuccessful.

Budget some time for Business Partners and

learn from them!


To bid or not to bid?

1. What are your management contractual limits?

2. What the contract require when it renews?

Finding qualified and new business partners while rewarding your best allies.

…and when low bidding goes bad, where cheap becomes expensive!!!!


Sir John Franklin,English Sea Captain and

Arctic Explorer1847


Ethics


YourEthical

Compass

Gratuities, Commissions, and Finders Fees

▪ Disclosure requirements vary from state to state and they apply to all managers.

▪ Ethical standards are also included in CAI’s and CAM-ICB’s Professional Manager Codes of Ethics.

What is acceptable so you don’t

compromise your integrity or

your customer’s integrity?


Gifts, Lunches, Services, Movie Tickets, and Concert Tickets

▪ What is reasonable?

▪ What is fair?

What about providing services

for a board member’s house?


“Is what’s being done in the best interest of the association? It’s easy to weigh whether it’s in the manager’s, individual board member’s, or your own self-interest before you act”.

Your reputation for integrity is the most important asset of your company. Knowing what’s right is simple.


Visit each Business Partner and thank them for their participation.

Thank each trusted business partner for his or her service.

Find one new idea or solution and promise to learn more.


cat carmichael, cmca, pcam larry thomas, pcam … thomas, pcam march 17, 2018 ... a board meeting at...

Documents