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Autumn 2014

INSIDE THIS ISSUE:NEW Walk to Remember Annual Service Children in Need Starlight Walk Colour Me Happy 5k

Many of you will be aware of the developments at the Howlands site in Welwyn Garden City where our In-Patient Unit is attached to the QE2 Hospital.

Hospital services at the QE2 will be changing from October in readiness for the move to the new QE2 in April/May 2015. If you’ve passed by recently you’ll have seen that the new building is now at full height; it is now being fitted out internally. The owners of the old QE2, the East and North Herts NHS Trust, have been marketing the rest of the site on the basis that there will be a care home and a residential development, and on the firm condition that the Hospice can continue to function.

We are closely engaged with this process and are in discussion with the NHS and a potential care home operator to make sure that best use is made of the land and an improved range of healthcare services is provided for the local community. At the time of writing, negotiations are at an early stage, but I am hopeful that a clear plan will be agreed in the Autumn.

In the meantime, we shall have £40-50,000 in additional equipment costs this year and potentially extra running costs of over £60,000 p.a. for services on which we have previously been dependent on the QE2, so any additional support you are able to offer will be much appreciated.

As always, thank you so much for all you do to help; I hope you are inspired and encouraged by all you read in this edition of Care News; the moving stories of patients and their families really show what a difference your support makes.

- Nigel Furlong

Message from our Chief Executive

The Chairman and Trustees invite you to

Our Annual MeetingKindly hosted by Van Hage Company, Great Amwell near Ware, SG12 9RP

Hamilton Room

Thursday 11th September

7.30pm start followed at 8pm by light refreshments and a chance to meet the staff and Trustees

RSVP – Jordan Russell 01707 382500 (to help us plan refreshment requirements)

All Welcome – no need to book

STARLIGHT WALK

Sponsored by

SATUrday 13th SEPTEMBER 2014FANSHAWE POOL & GYM, WARE SG12 0DP

Start 8.30pm ~ 10Km Route

www.isabelhospice.org.uk01707 382500

You can sign up online by scanning the QR code on your smartphone.

Application form enclosed in this issue of

Care News

join up today!

Annual Meeting

All guests will receive a 10% off voucher for Van

Hage Garden Company

On Easter Sunday, a much loved Father, Granddad, and member of the local farming community, Peter Cannon (67), died at home following the diagnosis of a brain tumour in June 2013. He was able to be at home in Sandon with his family around him, thanks to the Hospice at Home service that the Hospice provides, working in partnership with our Isabel Nurse Specialists and local GPs.

Peter’s son Ben wrote “It’s been a pretty tough and hectic couple of months. My father passed away on Easter Sunday after a typically characteristic battle against this horrible disease. He maintained his sense of humour throughout. In fact when the surgeon told him that the tumour was terminal and that 12 months would be his life expectancy, Dad’s response was “Oh bugger, that’s spoilt my day”.

Dad was the third generation of Cannons to farm at Hyde Hall. His father had been adamant that his two sons were encouraged to develop their own businesses under the umbrella of Hyde Hall Farm and Dad set up a pig business that he ran throughout the 70s and 80s and then gradually took over the running of the arable side with his dad (Brian) until Brian retired in his 60s and moved away.

Dad was incredibly supportive of me as I set up a contracting business and handed on to me the responsibility of the arable side of the farm very early on. He didn’t want to be running the farm into his dotage and I’m not sure if this is because he liked to hear the roar of the combine at harvest whilst holding a chilled glass of something in the garden rather than getting

dusty in the field or that he trusted me to get on with it! I miss hugely catching up with him every morning and having someone to bounce ideas off.

The point of this potted history is to commend my Dad for his love of Hyde Hall and farming. It is a way of life not just a job

and I feel very privileged to be part of a great industry. 475 people attended Dad’s funeral. They also drank

3 barrels of beer (210 pints!) in under an hour. I must extend the whole family’s thanks for all the support and care shown to us, especially to Mum, my wife Fiona, and of course to the Isabel Hospice nurses who were simply marvellous.“

Earlier this year Fiona ran the Milton Keynes marathon in memory of her father-in-law.

Testament to his popularity she smashed her target of £1,000 and raised over £5,000. Thank you!

In this issue of Care News you will see a book of Car Draw tickets. This is your chance to win a brand

new car for just £1! To be drawn on: Thursday 18th December 2014 at Carols in the Chapel, Haileybury

College SG13 7NU at 8.30PM. Winner will be contacted Friday 19th December, if not present.

Will it be you this year?

Please help us raise vital funds by buying a book, or by selling the tickets to friends and family. If you would like more books, call

Fundraising on 01707 382500.

If we could all choose the place of our death, research shows that the majority of us would choose to be at home with our family around us. The Hospice's community and hospice at home team strive to make this wish a possibility, but we could not continue to do so without the support of our local community, fundraising and donating money to our running costs. Thank you!

Peter Cannon – Once met never forgotten

£5,000 – what will that pay for?• 33 home visits by an Isabel Nurse Specialist

• Nursing 10 patients for 24 hours a day at our In-Patient Unit

• 11 families to be supported by our Family Support team, adults and children

You can make a donation to the Hospice at www.isabelhospice.org.uk

One lucky person will win a SUZUKI Alto in white 1.0 litre Petrol 3

Isabel Hospice Ebay shop celebrates 2nd birthday

Managers Ann and Jo

Spotlight on Sawbridgeworth 1 Forelands Place ( just next to the Bell Street car park which has one hour free parking!), CM21 9QD. Tel: 01279 897027. Hours: Monday – Saturday, 9.30am – 4.30pm.

Opened in December 2013 by Cllr Angela Alder, the Isabel Hospice charity shop in the town has benefitted from an experienced shop manager transferring from our Bishop’s Stortford shop to one of the Hospice's newest locations. Ann Adams is celebrating her 13th year with the Hospice! Although geographically Sawbridgeworth is on the edge of our catchment area, our clinical teams made nearly 300 home visits to patients and their families in the last year, and patients made 74 visits to our Day Service at the Barnabas Centre in Thorley.

The shop is a full of beautiful, good quality clothes (they recently had donated and sold a pair of Jimmy Choo shoes!) and accessories that don’t cost the earth, so please pop in and say hello. The customer comments have been really positive about the great quality and look of the shop. All donations of items for sale are greatfully received and if you could spare a few hours a week to volunteer, Managers Ann and Jo would love to have you.

Charity Shops

Donate don’t dumpWe are always looking for donations of good quality items to sell in our shops. Please take your donations to any of our 14 shops (see back page for full details) during our opening hours. These items can then be sold in our shops. Even if you have items of clothing that are no longer in their prime you can still donate them! We get money for lower quality items, that we in the trade call ‘rags’ so even if we can’t sell them, we can put them to good use. Donate, don’t dump!

The Isabel Hospice eBay team celebrated the 2nd birthday of the local charity’s on-line shop in June.

Since it's launch in June 2012, the Hospice's eBay department has raised nearly £200,000. Enough to keep our Day Service running for two years! Nearly £30,000 of that total was raised by international sales. We sold items ranging from a teddy for £5 to a crabbing boat for £1,700. Surprise items have been a Jaegar Le Couture watch, which we researched and put into a specialist auction, raising £1,400 and 270 dolly trolleys donated by Ocado which sold for £4,400 to a single buyer!

The online treasure trove sells over 1,000 items per month and is a key part of of our income generation, enabling us to continue to provide free end-of-life care to local people.

Matt Seccombe, Isabel Hospice Director of Trading said “Our eBay shop perfectly complements the 14 high street shops we run. It is a window to the world of shoppers, and we send approximately 15% of our items overseas. By selling on eBay we know that a much higher proportion of people will see our items for sale and by having a bidding process, we are sure to get the best price for the items so making as much money for the Hospice as possible. "

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Mark Spruce is the Hospice’s In Memoriam Relationship Manager. This is a new role and has been created to ensure seamless communications between bereaved families and the Hospice’s fundraising team.

“I joined the Hospice having worked for 12 years as a community fundraising manager for the RNLI in the East Midlands. I have always enjoyed working with people from a variety of backgrounds. My new role at the Hospice has the title In Memoriam Relationship Manager and to my mind the key word in the title is “relationship”.

Everyone’s experience of death and bereavement is different and it is vital to be sensitive to individual needs and wishes. I am currently working on the creation of a tribute website that will be linked to the Isabel Hospice website. Bereaved relatives will be able to create personalised tributes to their loved ones and, if they wish to make donations to the Hospice in their memory. Raising money in this way can be a very positive and constructive outlet for grief. More importantly, it is a wonderful way to remember a loved one.

Introducing relatives to the site and helping them to develop it will be a key part of the relationship building. I recently organised the Hospice’s first summer In Memory Event, Garden of Memories at Van Hage Great Amwell. We received very positive feedback from families about this which was wondereful. The next in memory event is on 21st September (see above) . Our new “Walk to Remember” is a re-vamp of the Chain Walk with new walks and new distances on offer.

I would also like to welcome you to our Lights of Love ceremonies which take place annually in November and December.

Please contact me if you would like to discuss any of these events.

Getting to know YOUMark Spruce – Memoriam Relationship Manager

Joined: 7th April 2014

Live: Stevenage

Last Book: “Ronnie” the auto biography of Ronnie Wood

Favourite Journey: Salisbury to Winterslow, (30 years on it still feels like going home)

Favourite place to visit: Old Sarum, Wiltshire

Happiest when: High on a hill looking out over a beautiful view

Favourite Food: Homemade Shepherd’s Pie

Memorable day: Meeting Vanessa, my partner, for the first time in the café at Duxford Air Museum

Favourite Film: Hear my Song

Desert island Luxury: A classic “Martin” acoustic guitar

Most surprising thing: I got a Blue Peter badge from Val, John and Pete!!!

Ambition: To see both my sons settled into good careers

Formerly known as the Chain Walk, the new Walk to Remember has all new walks and the distances now range from 1.5 miles to 10 miles. There is no entry fee, but we do ask you to make a donation or raise sponsorship.

Did you know that just £30 will pay for an hour’s specialist nursing at our In-Patient Unit?

Organiser Mark Spruce, In Memoriam Relationship Manager for the Hospice says “These are a lovely series of walks you can do on your own or with friends and family to remember a loved one, or simply to take part in to support the Hospice. A walk can be a time of reflection to remember your loved ones and the happy memories you shared."

Each walk will follow a circular route and starts and ends at a pub or cafe so there is somewhere to leave your vehicle if arriving by car and somewhere to return to, to purchase some well earned food and drink when you finish.

Sign up online at www.isabelhospice.org.uk or call 01707 382500. This event is kindly sponsored by Ramblers Worldwide Holidays.

Sunday 21st September

Choose from: 1. Stansted Abbotts (4.93 miles) Jolly Fisherman

SG12 8DH 2. Green Tye (5.12 miles) Prince of Wales SG10 6JP 3. Bramfield (4.47 miles) Grandison SG14 2QL 4. Little Berkhamsted (4.88 miles) Five Horseshoes

SG13 8LY 5. Balls Wood (5.8 miles) The Silver Fox SG13 7RH6. Braughing (4.9 miles) Axe and Compass SG11 2QR 7. Stanborough Lakes (1.5 miles) South Lake Café AL8

6DQ (a 10am and an 11am walk)8. Lemsford to Gustard Wood return(10 miles)

Ramblers Worldwide AL8 7TR

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There are so many ways businesses can get involved with Isabel Hospice and the feedback we get from those who are already involved with us is always positive and in turn give benefits to their business.

Corporate Care News

t: 01707 382500

Sponsorship

Roche Pharmaceuticals have once again sponsored our Starlight Walk on 13th September (see page 2). Ramblers Worldwide Holidays have sponsored our re-vamped Chain Walk, now called A Walk to Remember (see page 3), Connect Scaffolding (have helped by providing temporary fencing for events, as well as staging and gantries, and lent us a generator), Care Vending, Coopers of Stortford, Cariad Marketing Team Q and PayPoint all supported the Colour Me Happy 5k (see page 13).

Adoptions

Recently Wrights estate agents in Welwyn Garden City adoped us and are donating £10 for every property put on the market. AECOM, a global provider of architecture, design, engineering, and construction services have also adopted us for a two year period.

Gifts in Kind

Simpson’s Creative, a Bishop’s Stortford based advertising, design and web design agency, works with the Hospice on marketing materials and offers advice and expertise. Cartello, headed up by Paula Campbell has been working with the Hospice on advice for improved communications and solutions.

Volunteering

The Isabel Hospice Warehouse in Bridge Road East sees hundreds if not thousands of donated items, large and small pass through it each week. Sorting, dispatching and storing these items is a full time task for the Hospice's Trading staff and volunteers. Therefore we are very grateful when teams of volunteers from businesses and organisations come along for a couple of days and help out. Recently Lloyds Banking group, Hanbury Manor hotel staff and members of the local BNI networking group have all have been volunteering with us in the Warehouse- thank you.

Here are just a few examples of how the business world has helped us. We are very grateful and could not continue to provide our free care without such support.Why not join them!

The 1st Thursday and 3rd Thursday networking lunches are an ideal way for business people from all across eastern Hertfordshire to get together over lunch and network

Forget early morning meetings with a croissant and a coffee. Our venues, including the newly refurbished Lussmanns in Hertford will serve lunch with a glass of wine or soft drink. A much more civilised time to talk business! Each lunch event has a speaker who gives a 10 minute presentation. If you would like to come along, sign up at www.the1stthursday.com or www.the3rdthursday.com or contact Charity Warnes on 01707 382500 if you would like to present to the group.

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The annual Lights of Love ceremonies are held in November and December and are a way to remember your loved ones at what can be a poignant time of year… in the run up to the festive Christmas period.

If you would like to make a dedication to remember someone special, and have their name written into the 2014 Book of Love, please fill in the form below, and return it to us or sign up at www.isabelhospice.org.uk.

First Name:

Surname:

Address:

Postcode:

Email

Contact Telephone No:

I wish to make a dedication and enclose £

Isabel Hospice values your support and promises to respect your privacy. By providing your details we will be able to provide the requested services and maintain our records. Unless you tick the box below to opt out, we will, from time to time, contact you about future Hospice fundraising activities and appeals.

I do not wish to be contacted by Email r Telephone r Mail r Text/SMS r

We will not disclose or share your personal information for marketing purposes with any third party organisation. For more details about the way we use your information , please see our privacy policy on our website www.isabelhospice.org.uk.

Gift AidPlease treat as Gift Aid donations all qualifying gifts of money made today r in the past 4 years r in the future r Please tick all boxes you wish to apply.

I confirm that I have paid or will pay an amount of Income Tax and/or Capital Gains Tax for each tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities or Community Amateur Sports Clubs (CASCs) that I donate to will reclaim on my gifts for that tax year. I understand that other taxes such as VAT and Council Tax do not qualify. I understand the charity will reclaim 25p of tax on every £1 that I give.

Signed

Date

The chosen location of my Tree is:

r Ware Van Hage, Great Amwell Sat 15th November 4pm

r Hatfield The galleria Sat 15th November 4pm

r Welwyn Garden City On the Green, outside the Campus Sat 22nd November 4pm

r Buntingford The Manor House Fri 28th November 6pm

r Sawbridgeworth Baker’s Walk, Bell Street Sat 29th November 4pm

r Hertford The Castle Sat 6th December 4pm

r Cheshunt Halsey Masonic Centre Sat 6th December 4pm

r Bishop’s Stortford Market Square Sun 7th December 4pm

I am unable to attend but please accept the enclosed donation of

£

I/We would like to remember: (PLEASE PRINT CLEARLY) ENCLOSE A SEPARATE SHEET IF NECESSARY.

1ST NAME

2ND NAME

3RD NAME

4TH NAME

Return this form and your donation to: Isabel Hospice Fundraising, 61 Bridge Road East, Welwyn Garden City, AL7 1JR or sign up at www.isabelhospice.org.uk

Lights of Love

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Finding Funny in The Dark by Angela Wilson www.funnymatters.co.uk

My lovely Mum, Geraldine, spent her final days at the Isabel Hospice almost two years ago in July 2012, 18 months after she was unexpectedly diagnosed with terminal cancer.

After our initial reticence and fear about quite what a hospice would be like, the level of attention and care we received at the Isabel Hospice proved to be outstanding. Quite the opposite to the bleak hostile environment that Mum and I had imagined. The Isabel team made my Mum - and the rest of our family - feel so at ease, cared for and safe. The nurses went out of their way to connect with Mum as a person rather than just a patient and even organised for a hairdresser to come in and cut her hair for her. Something so seemingly insignificant but which Mum - being one to always make an effort - so appreciated! Although they were obviously very busy, the staff never once made us feel they were in a rush and took plenty of time to help Mum and the rest of our family with whatever we needed. The level of support we received at the end of Mum’s life was seamless. The medical staff tended to her with genuine care and affection and explained everything to us carefully and sensitively step by step. There was always a member of the team available on hand to answer mine and my brother's own private questions about what was happening and what we could expect. They managed my own fears and pain with such a gentle but informative manner that I felt supported and less alone throughout the whole traumatic process. They allowed myself and my stepdad to stay overnight in the on-site family room so that we could spend as much time with Mum during her final hours and be together as a unit.

I’ll always be grateful for the way they guided us through the whole experience with just the right balance of being there to support us all but without encroaching on our time and experience as a family. I can’t praise the Isabel Hospice and its wonderful staff more highly.

I credit my ultra-supportive friends and my sense of humour as being key to getting through what has been the most difficult period of my life to date. I started my blog - www.funnymatters.co.uk - to try and promote the importance of humour during dark times, as well as to write about my experience. It’s my hope that others who have gone through something similar in their lives might identify with what I write and gain some support from our shared experience.

Almost two years on from Mum’s death I still very much feel her absence in my life. This blog post goes some way to highlight that.

We think our clinical teams are fantastic, and so do you! The story below shows how much our patients and their families appreciate us but we could not continue to provide this free care without your help. We are only part funded by the NHS so regular donations, large and small are vital contributions to our running costs. Just £3 a month could make a real difference. Please help.

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Please enter you full name and HOME* address

Title: Mr/Mrs/Miss/Ms/Other (circle relevant title)

First Name:

Surname:

Address:

Post Code:

Telephone:

Mobile:

E-Mail:If you would like us to contact you via email please tick here r

*By entering your home address you will enable us to claim Gift Aid, we CANNOT claim Gift Aid with any other address.

STANDING ORDER

Please cut out and return to: Fundraising, Isabel Hospice, 61 Bridge Road East, Welwyn Garden City, Herts AL7 1JR

Please pay Isabel Hospice £ monthly/quarterly/yearly until further notice and debit my

Account No:

Bank sort code:

Starting on**: **(Please allow one month from today)

To the manager (bank name and address):

Postcode:

Signed:

Date:

Recipient Bank Details: Pay Co-operative Bank (08-02-28) for the credit of Isabel Hospice Account No. 65424870

To the bank: if this standing order is rejected, please return it to Isabel Hospice, 61 Bridge Road East, Welwyn Garden city, Herts AL7 1JR

Isabel Hospice values your support and promises to respect your privacy. By providing your details we will be able to provide the requested services and maintain our records.

Unless you tick the box below to opt out, we will, from time to time, contact you about future Hospice fundraising activities and appeals.

I do not wish to be contacted by

r Email r Telephone r Mail r Text/SMS

We will not disclose or share your personal information for marketing purposes with any third party organisation. For more details about the way we use your information , please see our privacy policy on our website www.isabelhospice.org.uk

GIFT AID DECLARATION - Please treat as Gift Aid donations all qualifying gifts of money made

today r in the past 4 years r in the future r (Please tick all that apply).

I confirm that I have paid or will pay an amount of Income Tax for each tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities or Community Amateur Sports Clubs (CASCs) that I donate to will reclaim on my gifts for that tax year. I understand that other taxes such as VAT and Council Tax do not qualify. I understand that charity will reclaim 25p of tax on every £1 that I give on or after 6 April 2008.

Signed:

Date:

Please print name in full:

Care

New

s 09/

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Yesterday. On Twitter. I got followed by Marian Keyes. Yes. Marian Keyes. The renowned Irish author. Of uber-successfulness.

I’m not ashamed to admit it. I was rather pleased. I’m a total newbie to Twitter. Less than a month! To score such a prestigious 66th follower was a bit of a virtual high 5. I know. Such a Twitter tart.

After the little notification popped up on my computer I went and had a shower. Oh. Just to clarify. That’s not something I do after getting a new follower. It’s not some sort of ritual celebration. The two activities aren’t linked. Just in case I made them sound like they were.

Anyway. In the shower. I was thinking about Marian Keyes. As you do. And I thought ‘ooh, I must call Mum and tell her! She’d be so excited’.

Mum could get excited about anything. Even pop socks. The ones with the soft tops. You know. That don’t dig in your legs. See? Anything! I could just imagine the levels of excitement that this news would evoke.

The phone call would go something like this:

Me: You’ll never guess who

followed me on Twitter?

Mum: Ooh, Dale Winton?

Me: No mum. Not Dale Winton

She had a thing about Dale Winton. Insisted everyone had ‘got it wrong’!

Mum: Well who then? Who? Who is it?

Me: Marian Keyes

At this point her voice would switch an octave higher. She’d hold the phone away from her ear. Shake my stepdad awake from his snoozing. With the sense of urgency that most people only reserve for 999 calls.

Mum: David! David! Angela’s being followed by Marian Keyes

David: Hmm? What?…Oh dear. Has she called the police?

Yes. I thought – still in the shower – she’d be well chuffed!

And then the penny dropped. I couldn’t tell her. She’d gone. Almost 2 years gone.

This kind of event seems to happen quite often. Not renowned Irish authors following me on Twitter. No. I mean. Going to call Mum.

Sending her a text message about a random event. Making a mental note of something she’d find funny.

And it’s usually the small things. Like seeing Vitamin C’s half price in Holland & Barrett. Wanting her to know my plane’s landed safely. Or hearing that Dale Winton has a new love interest.

Oh. And of course. That Marian Keyes is following me on Twitter.

Then. Still in the shower. The next penny dropped. The main reason I was on Twitter was to share my blog posts. My story about mum’s terminal diagnosis. Me moving home to be near her. Her last 18 months leading up to her death.

My God. The irony:

Marian Keyes follows me. And the first thing I think is how I can’t wait to tell Mum.

But the reason Marian Keyes is following me. Is because Mum’s gone.

It suddenly all felt so cruel. Pointless. In an instant I was 5 years old again. Having a tantrum. I didn’t want to be on Twitter. I didn’t want 66 followers. I didn’t want to

be followed by a renowned Irish author. I just wanted my mum back.

I leaned my head against the tiles and balled my eyes out.

But. Then. Being the split personality that I seem to have become since Mum died. I suddenly felt better. I realised something else:

Marian Keyes. Said renowned Irish author. Was following me because of Mum.

And that she would’ve been most excited about!

All of a sudden I was overcome with a bizarre inexplicable pride. For Mum.

It’s a funny old life eh?

Who’d have thought that one ‘follow’ on Twitter could spark such an emotional rollercoaster of a shower?

Not me.

And I imagine not Marian Keyes either.

Blog post

9

Charity Warnes,

Deputy Director of Fundraising

Make A Will Week hits £100,000In the four years since it was first established, our Make A Will Week has raised an amazing £100,000 in donations.

This has only been possible thanks to the generosity of local solicitors who have given many hours of their time free of charge, and to those who have supported the promotion and donated so generously; thank you for helping us to achieve this huge landmark.

If you would like to talk about leaving the Hospice a gift in your Will, you can call me on 01707 382500.

Make a Will Week

Children in NeedWe are delighted that Children in Need have agreed to give a further grant to Isabel Hospice to support our Bereaved Children’s Service.

Having funded the service for the last six years, they have awarded us a further £75,000 to be spread over three years. This will enable our Children’s Service Co-ordinator to support over 300 children who have experienced the loss of someone close.

Children who have suffered a close bereavement can experience problems such as sadness, anger, and isolation. These in turn can impact on their school work, friendships and general behaviour, and without the appropriate support, this may impact on them in adulthood. By offering a service which is tailored to the needs of the individual, we are able to help children and their families to work together to come to terms with the loss, so helping them to feel more confident and less isolated.

Thursday 16th October, 4.30pm

Bishop's Park Community Centre, Bishop's Park Centre, Lancaster Way,

Bishop’s Stortford CM23 4DA

Isabel Hospice and Nockolds Solicitors will be holding a free seminar to help you plan

for the future.

Topics will include:

• The importance of Wills and what happens if you do not have one

• Inheritance tax and how to avoid it• Lasting Powers of Attorney• Long term care planning • Charitable gifts in Wills

Wills and Probate Seminar

In conjunction with

For further information or to book a place, please contact Charity Warnes on 01707 382544

Places are free, donations to Isabel Hospice gratefully received.

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“The first CATS session I was involved with took place in mid-May at a school in Welwyn Garden City that had excellent facilities for both family meetings and also separate break out groups.

We all started by making our own name badges and this got the children involved straight away, I’d forgotten how kids love sticker books and colouring in! We were tasked with making our own petal with our name on it and adding this to a giant sunflower. These activities helped relax everyone before we split into three groups: young children, older children and the adult group.

I was allocated to the adult group with two experienced Hospice facilitators who explained the ground rules of the group which were around confidentiality, expression of feelings, taking time out if needed and respect for others.

Activities in each group are designed to help family members talk about their own issues and share these with others. In the adult group it was quiet to start with but soon somebody broke the ice which helped others join in.

Most had lost partners and were faced with bringing up their children alone but others had lost children or other family members. The sharing of feelings and stories seemed to help others in the group to do likewise and validated actions or feelings that they had. One participant said that they had convinced themselves that they were only there for the children but actually realised that they needed this as much as the kids.

The sessions were emotionally heavy and at times tearful but when they had finished the families then got together again for a sandwich lunch. It was clear that the children had enjoyed their activities and wanted to talk about what they had done.

The following week we met again and everyone seemed much more relaxed this time. I suppose they knew more what to expect. Activities included painting memory stones and planting seeds for the future but the adult group had plenty to share with each other and bonds had already been built from the first week. Even the quiet ones from the first week began to join in the conversations.

The final session involved the sharing of painted memory stones, which had by then been glazed, and releasing balloons which carried personalised labels.

I know it helped everyone to talk, listen and share feelings and experiences with others who have gone through similar things.

Volunteering with bereaved children – emotional but rewardingHaving worked as a volunteer at the Isabel Hospice since 2007 as a bedroom volunteer at the In-Patient Unit and latterly as part of the Family Support bereavement team I had heard of CATS but didn’t really know what they did.

In May the bereavement volunteers were asked if they would like to help CATS with running three Saturday morning support groups and I thought ‘why not?’

I discovered that CATS (Children and Teenage Support group) offer specialist support for children and teenagers (age 5-16) who are coming to terms with the loss of a parent/sibling or other family member who is close to them. Before the sessions began I had a meeting with Tracie who is the Children’s Service Coordinator and she explained in detail what the three mornings involved and who would be attending. This immediately highlighted to me the complex family issues that were involved.

• It costs around £323,000 to provide our Family Support

Service each year, which is £884 per day.

• We supported 126 children• It costs £150 to support a family

for a year

• 999 face to face counselling sessions were delivered by our

bereavement team• All these services are provided

free by Isabel Hospice

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Did you know:

"When Dad died, it was hard because it happened quite fast. I felt sad and not ready to never see him again. After CATS I feel happy and not always sad." (Child aged 10)

"Great to talk to others in similar situations and feelings, would like to go again." (Adult)

"Felt very emotional during the session but extremely grateful for the experience." (Adult)

"One of the biggest things I noticed was that most people there simply wanted/needed space to talk with others who have experienced the same." (Adult)

You made it happen

Thank you to Julie Hanger, who recently had a fundraiser at her house and donated £270.00 from a garden party that was attended by more than 200 people.

A Pig and A Jig was a fabulous night, run by Marian Gray in aid of her Peru Trek. The night raised an amazing £18,000

Picture by Steve Hobart Photography

We received £1,250 from the Cathedral and Abbey Church of St Albans Congregational Giving Team. Thank you!

Heath Mount School excelled itself this year with a sponsored swim and sunflower walk. The pupils and staff really threw themselves into fundraising raising over £15,000!

The ever popular Garden Parties held this summer raised around £7,000. Thanks to the Bishops Stortford Support Group for their sterling work and all the garden owners.

The magical setting of Amwell Pool hosted the Madrigals free concert once again, raising £630 from the collection. Thanks to Ann Hardy and her team for organising it again.

Thanks to Chairman of EHDC,

Roger Beeching for his first of many fundraising events for the Hospice this year. Music in the Garden raised £3000.

The annual Furneux Pelham Walk started off from The Brewery Tap and ended in a Hog Roast. Landlord Andy Braid is one of the new organisers. Thanks to Andy, Barry Pay and Tina Breed. The walk raised over £3,000.

Ludfest music festival took place in Welwyn Garden City in a larger venue this year. Thanks to all who attended and our volunteers who staffed our stall.

Our Hanbury Manor Golf day was a success. Thanks to everyone who took part in the day which raised £12,000. Our next event is on 23rd October at Brocket Hall. Teams are £600 and selling out fast. Sign up at www.isabelhospice.org.uk.

Thanks to Pippa Gearing and Abbie Harris and the wonderful Rock Choir Singers for all the support through the year raising £1,600 from our collections after their performances at the Gordon Craig theatre.

Over £1,200 was raised by Tina Dowton and the Hanbury Manor team from an aerobathon held in memory of a colleague, Christine Milne.

Thank to everyone who attended our first Garden of Memories Remembrance Ceremony. The event, with the symbol of the sunflower at its heart, raised nearly £5,000. Thanks too to Graeme Robinson and Claire Brett from Van Hage on as well as speakers Barbara Doherty, Lesley Ford, Stuart Storey and musician Zoe Phillips.

Volunteers and staff received a plethora of long service awards in June at an event held at Haileybury. We were delighted to have so many long standing, talented and dedicated people both working for and volunteering for our charity.

There have been so many people and businesses that help the Hospice throughout the year; we are grateful for each and every one. Here is a snapshot of some

fundraising events that have taken place since the last issue of Care News that we hope will inspire you. We would like to thank everyone who has helped us.’

Lisa Seccombe - Director of Fundraising & Public Relations

Geoff Rawlings of Best Digital are great Hospice supporters supplying banners and publicity materials for our many fundraising events.

The Ames family, Sylvie, Lauren, Lee & Keith have been a volunteering taskforce, helping at lots of events this year. Thank you!

Thanks also to Mick Mahon and his Happy Days Crew for their support through Hadfest this year.

Thanks to long standing supporter Jan Leggetter who held a fundraising lunch at Auberge Du Lac. It raised in the region of £1,680.

A summer cocktail party was hosted by Keith and Brenda Childs. Thanks to them for their hospitality.

Thanks also to Renee Friend and her team of volunteers for walking the carnival procession and collecting over £400 in Bishop's Stortford.

An interesting afternoon was spent at Sworders Fine Art & Auctioneers at an event organised by the Hospice’s Special Events Committee. The day involved talks by the experts on the auction process, valuation of antiques and trends in the market. With Special Guest Speaker David Batty from the Antiques Roadshow.

Shirley Storey and her sister Pauline Birch organised a fun evening called A Change of A Dress. Held at Wodson Park in Ware, the evening raised over £2,000.

Pedal power to Joe Dumont and the bike team with support from Amwell Rotary cycled from Dover to Germany raising over £6000!

Brookmans Park Rotary adopted us and raised £3,500. Thank you. Thanks also to Hatfield Rotary who have supported us in various ways this year.

Greenwood Players of Cuffley did a wonderful June performance of Old Actors Never Die in aid of the Hospice raising £528.

Our dedicated summer Sunflower collectors raised £6,000 and counting with supermarket and store can collections. Thanks to all involved.

Our first Colour Me Happy 5k took place in July. Organiser Beth Hardy said “TV comedian and Mock The Week star Ed Byrne started the 419 runners off and then joined in himself. The success of the day was contributed to by lots of people. Thank you to everyone who took part, all the volunteers on the day, to Ed Byrne, Bishops Stortford College, the main sponsor Outdoor Plus, Connect Scaffolding, Coopers, Cariad Marketing, Team Q and PayPoint. Thanks also to Care Vending and Happijar, Simpsons Creative, Mr H Productions, Valeside Catering, Custom Celebrations, The Red Cross, Geoff Rawlings from Best Digital, Robert Mills Photography, Lindsey Peters for the fantastic warm up, Bishop’s Stortford Police and the Herts Essex Observer for being our media partner and to editor Paul Winspear for being a great sport!

On Your Bike – hundreds of cyclists took on 25k 50k and 100k distances, raising more than £11,925 for the Hospice. Thanks to all who took part, the volunteers, route marshals and our media partners the Herts & Essex Observer. If you still have any outstanding sponsorship, please get it to us as soon as possible.

We would like to thank everyone who has sent a donation to Isabel Hospice. If you would like a receipt or acknowledgement, please remember to give us your name and address.

Captain of East Herts golf club in 2013 Phil Swan chose Isabel Hospice for his Captain's Charity, and set about raising funds on his week away in Montecastillo in southern Spain. During his 2013 Captain’s year Phil Swan invented numerous ways of raising money for his chosen charity, Isabel Hospice and recently had the pleasure of handing over a cheque for £1,913. Many thanks!

Volunteers Needed If you would like to volunteer in any capacity for the Hospice, call 01707 382500.

Why I volunteer at the In-Patient Unit by Jack Austin – age 19 I applied to University to do dentistry, but although I got 3 A’s in my A Levels, I didn’t even get an interview for the course. I knew it was something I really wanted to do, and decided to take a year out and add some life skills to my Personal Statement because it was clear, good grades weren’t enough. These days Uni’s are looking for people who would add to the course and that meant I had to widen my life experiences and show in a practical way that I could work with patients and be empathetic. Looking back on my first Personal Statement now, I am quite embarrassed. It was full of big words but not much substance!

My mum is a staff nurse at the Hospice and she suggested I applied to volunteer there. I was working at a local pub 47 hours a week but then on my day off, decided to volunteer at the Hospice. After training, I started volunteering at the 12 bed In-Patient Unit based in Welwyn Garden City and in my year there I can truly say I have met some amazing people and feel privileged to have seen the things I have. Yes, it was out of my comfort zone as a 19 year old but you soon learn to be sociable, you learn to listen and you learn quickly!

I am at the beginning of my life and to be honest, never thought about what it might be like for me or my family at the end of life.Volunteering at the Hospice has brought me face to face with the reality of death and the dying process and although you might think that’s frightening to witness, in fact it’s not. I am around experienced staff and volunteers and see people every week passing away with their families around them. I meet people every day who have made their peace and come to terms with their situations. They are very open about what is about to happen to them and in a way liberated. As I take in cups of tea, sort out meal choices and generally tidy up, patients talk to me about everything and anything from their marriages to one guy’s time in the Falklands War.

Although it was a shock when I first entered a bedroom and realised someone had died, I can’t let that get to me too much otherwise you’d just become a husk of grief and not be able to help other patients and families. You just wouldn’t cope if you allowed it to get to you too much. However I will never ever become desensitised to death. I get to know how patients like their tea made or sometimes if there is a particular pudding on the menu I know a certain patient who would love that, but then after they’ve died, I still think of them when I see it on the menu.

With my mum being a nurse here I am lucky that I can talk to her freely about my day and I know this has helped me a lot. I realise how lucky I am to have my family around me. I have spoken to patients not that much older than me who have lost their partners, are now ill themselves and are in the process of sorting out who is going to look after their young children when they die. You can’t help but be touched by families like that.

My volunteering for the past year at the Hospice has not only enabled me to write a better Personal Statement (I was asked about my Hospice volunteering at every interview I went to) it has really opened my eyes to life and death around me, and I feel really humbled by it.

I’m off to Newcastle University in September, but know I will always remember my time as a Hospice volunteer.

Volunteering

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"In the last month I have been very busy caring for my patients, and sadly have had a higher than usual number of people pass away. There is no specific reason for this, it is just the way things are sometimes but this has meant I have been spending lots of time supporting them and their families. I was pleased to reflect however, that each of my patients was able to die in the place they wished to be. This has meant I have been able to help them, through advance care planning, attain their wishes. You cannot do this alone and it is with the support of their family, the GPs, community nurses and the Isabel Hospice team made up of our Hospice at Home nurses, and our Palliative Care Support Workers. Teamwork is key!

The recent sad news of the death of the inspirational teenager Stephen Sutton led me to think a lot about how people with terminal illnesses do not always get the voice they deserve. Stephen was able to use social media to let people know what his last wishes and dreams were, and when his story was taken on board by so many celebrities, it was a story that blossomed. His voice was loud and clear and so many people will be the better for hearing it.

In my day to day nursing role, I work hard to make sure my patients have a voice too, albeit on a much smaller scale.

I remember visiting a house for the first time to see a patient to be met by the whole family. They told me how they saw the situation, what they thought the patient should be doing, how

they felt the patient was feeling. All this was extremely well intentioned but I noticed that the patient did not contribute very much.

I visited again, and the patient was alone and she said to me “it seems when you are diagnosed with a terminal illness you lose your voice and the ability to make decisions and choices”. It really hit me and I am more aware of it now when visiting how a well-meaning relative may dominate the conversation. Families also try to protect one another and may not say what they really feel for fear of upsetting one another. She told me how good it was to have someone to listen to how she felt and felt more empowered to speak to her family. She knew they had her best interests at heart but had felt overwhelmed.

Sometimes it’s the little things that need to be listened to. I learnt this early on in my nursing career by making a mistake. I was caring for a lady who was dying, as a junior nurse. People who are terminally ill often lose their appetite. This is perfectly normal but can be distressing for the family to witness. I asked the patient what she would like to eat. She said just one poached egg. I brought her that egg, but added two small quarters of toast hoping to entice her, but it was just too much for her to contemplate. She told me she had just visualised the egg, and she ended up not eating anything. I learnt my lesson.

Always listen, because people like to know you have heard them."

Stephen Sutton has made me think about giving the patient a voice

One of our Isabel Nurse Specialists, Caroline, has been contributing to a blog on the Hertfordshire Mercury newspaper’s website. She chats about topics and issues that come into her daily working role at the Hospice which give an insight into the day to day workings of our team. Here’s her latest piece.

Blogging for the Hospice

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Looking for adventure?The Road to Mandalay cycle ride will take you from Myanmar’s central plains in Bagan, covering 400km to the exotic city of Mandalay. Cycling an average of 80km per day, in hot temperatures and over uneven terrain this is a real challenge for a keen cyclist!

This cycle trip is accompanied by professional English-speaking local guides who have an excellent knowledge of cycling in the region. The guides will support you throughout your journey. You will also be assisted by a support vehicle and bike mechanic, which will travel a safe distance behind the group, to be on hand in case of any problems.

This challenge is graded as ‘Challenging’. You will be cycling up to 100km per day, for 5 consecutive days, so it is essential that you train with this in mind. It is possible to complete the cycle trip without training but it will be difficult and may hinder your experience, and the experience of your teammates. The trip is not a race but it covers vast distances in unfamiliar climates and different terrains and gradients so it is important to take your training seriously. The fitter you are, the more you will enjoy this challenge.

An ideal candidate for the cycle challenge would be someone who enjoys being out of their comfort zone and trying something new.

Want to find out more? Call Jordan Russell on 01707 382500.

An invitation toThe Annual Service ofThanksgiving and RemembranceTo be held at:St Mary The Virgin Church, Churchgate, Cheshunt, Waltham Cross, EN8 9NBSunday 19th October 2014 at 3PMEveryone is welcome, including children and young people of all ages. We have an activity running for them during the service if they wish to join in. This year we are going to make a ‘Rainbow’ as a sign of hope.Please join us for refreshments after the service.

www.isabelhospice.org.uk Registered Charity Number 1046826Tel: 01707 382 500

Annual Service of Thanksgiving & Remembrance Sunday 19th October - 3pm Everyone is welcome to attend our Annual Service of Thanksgiving and Remembrance to remember loved ones. As we come together as a hospice community in different places in our catchment area each year, we hope to offer a Service that is inclusive and meaningful for everyone, whether you have a faith or not.

Our theme this year will be “the Colours of Grief”. There will be a separate activity for children and young people to join in during the service facilitated by our children’s workers, where they will be creating a Rainbow, as a sign of hope.

Please feel free to bring your family and friends with you.

Andrea Tett, Bereavement Co-ordinator & Sue Jeppesen, Lay Chaplain

Cycle the Road to Mandalay, Burma 14th – 22nd November 2015

Oliver Kelsey carried one of our books of remembrance out of respect and in memory of his big brother Jack. He also represented our CATs group with Catherine Sparks.

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Everything Stops For Tea Tuesday 16th September 2014

at Little Hill, Oudle Lane, Much Hadham, Herts

SG10 6HR(By kind permission of Mr &

Mrs Neil Doherty)

1.45pm ~ 4.30pm Including Traditional

Afternoon Tea

Tickets: 01279 842140

Forthcoming EventsSeptember9th September 10:30 Coffee morning at Markwell Pavillion, Bishop’s Stortford. All welcome. 11th September 19:00 Annual Meeting kindly hosted by Van Hage, Great Amwell. All welcome. See page 2.13th September 14:30 Jumble Sale at Thundridge Village Hall. 20p entry. Come and grab some bargains. Information: 01920 46299213th September 20:30 Starlight Walk See page 2.16th September 19:30 Everything Stops for Tea Join us for an interesting talk on the History of Tea followed by a fantastic traditional afternoon tea in a marquee in the garden of Little Hill, Much Hadham. £30 per head. See below20th September 19:30 A Few of Our Favourite Things Musical Evening Wolsey Hall, Cheshunt. Come along to this wonderful musical evening performed by Broxbourne Theatre Company with material chosen collectively by the performers. Tickets are £13.50 and £15 and can be purchased online at the box office or on 01992 441946.21st September 9:30 A Walk to Remember (formerly known as the Chain Walk) – see page 5.27th September Football Match Celebs vs Vine United to be held at Swifts Football Club, Silver Leys, Bishop's Stortford, CM23 2QE. Contact Jay Brown on 01992 662799 for details.

October10th October Quiz Night at the Royal British Legion in Waltham Cross EN8 8LR. Tickets are £5 per person. Book early to avoid disappointment. Enquiries: Call Kevin on 07760558820. 11th October. Buffet & Band 19:00 To be held at Stanborough Conservative Club, Conduit Lane, Hoddesdone, EN11 8EP. Call 01992 443880.11th October. Swinging Evening 19:30 To be held at Welham Green Memorial Hall, AL9 7PG. £14 per person. Songs by Robert Habermann. Call 01707 265333 for tickets - £17.50 each. 12th October Charity Horse Ride Come and join this charity horse ride at Hatfield Park, organised by the Rotary Club of Hatfield. Details on http://hride.hatfieldrotary.org.uk/14th October 10:30 Coffee morning at Markwell Pavillion, Bishop’s Stortford. All welcome. 14th October 19:00 Isabel Hospice Quizathon various pubs across eastern Hertfordshire are running simultaneous quizzes. Check out our website for full details. If your local would like to join in, call Beth Hardy on 01707 382500. The more the merrier!19th October midday Aqualathon See below

19th October 15:00 Annual Service of Thanksgiving and Remembrance St Mary The Virgin Church, Churchgate, Waltham Cross, EN8 9NB. All welcome.23rd October 8:00 Brocket Hall Golf Day a fabulous day on the Palmerston Course. See page 8 24th October Fashion Show and Hair Pamper Evening at Leventhorpe School in Sawbridgeworth. Tickets from Roger Beeching, Chairman of East Herts District Council on 01279 722496 or email roger@rogerbeeching.com25th October 14:30 Jumble Sale at Thundridge Village Hall. 20p entry. Come and grab some bargains. Information: 01920 462992

November1st November 11:00 – 16:30 Winter Fair this annual event has a new home, Manuden Community Centre, CM23 1DH, a wonderful modern barn, with a large car park. A great opportunity for early Christmas shopping with lunches and afternoon teas being served. £3 entrance, children free. Enquiries: 01279 755320. 8th November 10:00 – 16:00 Christmas Fair this annual event, held at Hatfield House and organised by the Welwyn Hatfield Conservatives is a great event. Enquiries: 01707 26263211th November 10:30 Coffee morning at Markwell Pavillion, Bishop’s Stortford. All welcome.

15th November Stepping Out join us for this Gala Theatre evening where the Much Hadham Drama Group will be presending Stepping out. Much Hadham Drama Group, Much Hadham Village Hall Tickets £25 to include Fish & Chip Supper Tickets : Barbara Doherty 01279 842140 barbara@thedohertys.info

26th November 10:00 Christmas at the Manor this popular lunch and shopping event is held in The Manor of Groves, Sawbridgeworth. It sold out quickly last year, so book your place early on 01279 842140. Manor of Groves, Sawbridgeworth, Lunch & Christmas Fair Tickets £40 each Tables of 10 or join a mixed table. Lots of wonderful Christmas Shopping, Fashion, Gifts, Children’s Clothes & Shoes and handbags. Delicious buffet lunch. Book early to avoid disappointment Tickets : Barbara Doherty 01279 842140 barbara@thedohertys.info Stalls: Brenda Childs 01992 550 924 brenda.childs@onetex.com

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Call for a fundraising

pack

Iceland 21st – 28th March 2015

Join us in the land of Fire & Ice – trek to Iceland!

Why not sign up for for our trip to climb a volcano and look out for the northern lights whilst swimming in thermal pools. Oh, and you need to trek about 9 miles a day (15km) which can take up to 8 hours due to the variable landscape!

Call Jordan Russell on 01707 382500 to find out more.

We were delighted to welcome the High Sheriff of Hertfordshire to Isabel Hospice.

Fergus McMullen and his wife Kate met with staff and patients at our In-Patient Unit and Hall Grove Day Service and toured our Head Office too. Fergus said “What an amazing team you have here, not only extremely professional people, but also caring and happy people”. He described the In-Patient Unit as an “inspirational set up” and said he would “never forget the very calm and happy atmosphere throughout the wards” describing it as a “wonderful place for people to find comfort in their last moments of life.”

Nigel Furlong, Isabel Hospice Chief Executive added “We are extremely proud of the work our staff and volunteers carry out both at our In-Patient Unit and in the community of eastern Hertfordshire. Being able to show the High Sheriff and his wife our day to day care was a privilege and we are delighted that they were impressed by the level of care and empathy we afford to everyone we care for, treating them as an individual, not simply a diagnosis. We are very grateful for the time they took out of their busy schedule and the interest they showed in Hospice care. “

Can you help? Bows & Bells Collectors needed!Can you spare an hour or two to help with our collections? Collectors desperately needed to help collect with one of our yellow cans at a supermarket near you in November and December. Call Cheryl Cusack on 01707 382500.

Welcoming the High Sheriff of Hertfordshire to Isabel Hospice

Any time, any place, anywhere – help us with each cuppa you share

28

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Since we cared for her husband in 2004, Hertford resident Mary Bramley (82) has always supported Isabel Hospice. When she bought a Hospice Lottery ticket from our charity shop in Railway Street, she didn’t know it would be her lucky day! She won the top weekly prize of £1,000!

“My husband was looked after by the Hospice nurses in

2004, and we managed to keep him at home for a good few months. However, he became really unwell and was given a bed at the In-Patient Unit where he died a few days later. I am forever grateful for all the care they gave Frederick and have supported the Hospice ever since.

I’m always sure of a bargain in this shop but never imagined I’d win the top lottery prize. I’ve treated myself to a new handbag, and am going on holiday to Newquay with the rest of the money. When Fred was in the Hospice, I stayed over a few nights and in the room was a soft rabbit toy. I love soft toys, and would you believe it, I found the exact same one in the Hospice shop. How strange is that! When Lisa phoned to tell me I had won £1,000 I was speechless. Not something that often happens to me. I’d encourage anyone to buy a Lottery ticket. You are doing a good deed for the Hospice and you never know, it might be you next week.”

Lisa Archer said “It’s so nice being able to present the cheque in person. Mrs Bramley was so delighted to have won. “

Lottery Enquiries: 01707 382594

Signing up to our weekly lottery not only provides us with regular income so we can plan our care provision but also gives you the chance to win one of 28 weekly cash prizes, the top one being £1,000!

It’s as easy as 1 2 3!• Sign up online at www.isabelhospice.org.uk• Fill in the form attached• Pop into one of our shops and get an application

form (or buy a ticket for that week)

Signing up to our weekly lottery

Isabel Hospice values your support and promises to respect your privacy. By providing your details we will be able to provide the requested services and maintain our records. Unless you tick the box below to opt out, we will, from time to time, contact you about future Hospice fundraising activities and appeals.

I do not wish to be contacted by Email r Telephone r Mail r Text/SMS r

We will not disclose or share your personal information for marketing purposes with any third party organisation. For more details about the way we use your information , please see our privacy policy on our website www.isabelhospice.org.uk.

Isabel Hospice Lottery Application FormPlease use capitals and delete as appropriate.

Your Name Mr/Mrs/Miss/Ms

Address

Postcode Tel

Email Address Each chance costs £1

Cheque / P.OI wish to buy chance/s each week for weeksand remit £ (made payable to Isabel Hospice Lottery)

Credit CardI wish to buy chance/s each week for weeksand authorise payment of £ Card Type VISA / MASTERCARD Card No

Expiry Date Security No Signed

Standing OrderQuarterly £13 x weekly chance(s) = £

Half Yearly £26 x weekly chance(s) = £

Annually £52 x weekly chance(s) = £

To Bank Plc

Branch Address

Account No. Sort Code Please debit the above account and credit: Isabel Hospice Trading Ltd, Co-operative Bank Account No. 68111135 Sort Code 08-02-28

First payment of £ asap and thereafter the same amount *quarterly/half yearly/annually until further notice.

Name of account holder

Signed Please do not send to your bank

I would not like to receive information about Isabel Hospice. The Isabel Hospice Lottery will only use your information to maintain our membership database and will not share your details for marketing purposes with any external companies.

I confirm that that I am at least 16 years of age on completing this form.

Please return to Isabel Hospice Lottery Office, Head Office, 61 Bridge Road East, Welwyn Garden City, Herts AL7 1JRIf you have any queries please telephone 01707 382594

For bank use only Payment Ref.

Lottery Leaflet 2014.indd 1-3

Follow us on Twitter @IsabelHospiceLottery

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ISABEL HOSPICE CONTACT DETAILSISABEL HOSPICE - HEAD OFFICE, FUNDRAISING & TRADING LTD 61 Bridge Road East, Welwyn Garden City, Herts. AL7 1JR Tel: 01707 382500 Fax: 01707 382598IN-PATIENT UNIT Howlands, Welwyn Garden City, Herts. AL7 4HQ Tel: 01707 382500DAY SERVICES Day Service facilities at Thorley, Cheshunt & Welwyn Garden City Tel: 01707 382500CHARITY SHOPS Cheshunt – 92 Turners Hill, EN8 8LQ. Tel: 01992 630545 Bishop’s Stortford – 6 Bridge Street, CM23 2JY. Tel: 01279 659551 Buntingford – 34a High Street, SG9 9AQ. Tel: 01763 274904 Cuffley – 3 Station Road, EN6 4HU. Tel: 01707 873346 Hoddesdon – 124a High Street, EN11 8HD. Tel: 01992 467539 galleria Hatfield – 94 The Galleria, Comet Way, AL10 0YB Tel: 01707 272870 Hatfield £1 Shop – 34 Town Centre, Hatfield, Herts, AL10 0LD. Tel: 01707 709765 Hatfield – 72 Town Centre, AL10 0JW. Tel: 01707 258602 Hertford – 37 Railway Street, SG14 1BA. Tel: 01992 504401 Sawbridgeworth – 1 Foreland's Place, Sawbridgeworth, CM21 9QD (off Bell Street) Tel: 01279 897027 Welwyn Garden City – 29 Stonehills, AL8 6NA. Tel: 01707 334638 Welwyn Garden City – 41 Fretherne Road, AL8 6NS. Tel: 01707 707285 Waltham Cross £1 Shop – 125 High Street, EN8 7AN. Tel: 01992 623291 Ware – 44 High Street, Ware SG12 9BY. Tel: 01920 463959

YO U R CO N TA C T D E TA I L SIf you would like to change your contact

details, please amend and return the preprinted address sheet that is

enclosed within this issue of Care News

WAYS TO HELP• By making a donation or regular donations

to Isabel Hospice (if appropriate a Gift Aid Donation. This enables us to benefit by an extra 25% at no extra cost to you).

• By making a gift in your Will to ensure our service will be here for future generations.

• By volunteering a few hours of your time each week or a few times a year. We can utilise your skills, whatever they are.

• By joining the Hospice Lottery.

• By donating goods to our shops.

Please call Lisa Seccombe for a chat if you would like to become involved in any way, on 01707 382500

Website: www.isabelhospice.org.uk Registered Charity No. 1046826

All photos and patient stories in Care News are used with patient/family permission granted.

Got an opinion on our services? We want to hear it!

We are constantly striving to improve the services we offer and, in order to achieve this, need your help. With this in mind, we are inviting people who have experience of any part of our service to join our Service Users’ Forum.

The focus of the meetings will be on reviewing our current services with a view to further developing them where possible, so any constructive feedback or suggestions you are able to offer would be very much appreciated.

We aim to hold at least four meetings during the year and, ideally, you would be able to commit to attending at least two of these. However, we appreciate that people’s circumstances change so that this may not be possible, and would be grateful for whatever help you are able to give. With prior notification, we may be able to arrange transport and, if you are not the patient, someone to stay with the person you care for, if you would otherwise be unable to come along.

If you would like to participate please contact Alison Fitzgerald or Jenny McCredie on 01707 382500 or email suforum@isabelhospice.org.uk