SHAHJEESHAHJEE COLLEGIATE COLLEGIATERIVISION SESSIONRIVISION SESSION

BY SIR HASEEB UR REHMANBY SIR HASEEB UR REHMANFOR THE STUDENTS FOR THE STUDENTS

OF B.COM II OF B.COM II

IMPORTANT LETTERSIMPORTANT LETTERS

ADJUSTMENT LETTERADJUSTMENT LETTERAdjustment letter reflects the company’s attitude towards claims. Adjustment letter reflects the company’s attitude towards claims. The main object of the adjustment letter is not only answering the The main object of the adjustment letter is not only answering the

complaints but to clear misunderstanding and settle the matter on a complaints but to clear misunderstanding and settle the matter on a mutually satisfactory basis. The company may be assuming one of the mutually satisfactory basis. The company may be assuming one of the

three attitudes towards the complaints.three attitudes towards the complaints.

 The customer is always right. The customer is always right.Grant adjustment where the claim is right.Grant adjustment where the claim is right.

Let the buyer beware.Let the buyer beware.When the claim is rejected a convincing reply showing why it was not When the claim is rejected a convincing reply showing why it was not

possible to accept it. possible to accept it. When the claim is accepted, a brief explanation of why the error When the claim is accepted, a brief explanation of why the error

occurred. occurred. In either case the adjustment letter should have a pleasant impact In either case the adjustment letter should have a pleasant impact

upon customer.upon customer.

Following are some of the characteristics of a well-drafted adjustment Following are some of the characteristics of a well-drafted adjustment letter.letter.

We should answer the claim letter promptly. Any delay may make an angry We should answer the claim letter promptly. Any delay may make an angry man angrier. If any investigation is necessary before adjust, we should make it man angrier. If any investigation is necessary before adjust, we should make it

immediately.immediately.

The letter should be positive in tone. If the receiver of the complaint devotes the The letter should be positive in tone. If the receiver of the complaint devotes the major portion of the letter in defending his viewpoint, he may maintain his major portion of the letter in defending his viewpoint, he may maintain his

goodwill of the firm.goodwill of the firm.

Thank the customer for calling our attention to the defect damage or mistake.Thank the customer for calling our attention to the defect damage or mistake.

Apologies for the trouble and inconvenience caused and explain briefly how it Apologies for the trouble and inconvenience caused and explain briefly how it was caused.was caused.

If the claim is reasonable, offer for the adjustment graciously.If the claim is reasonable, offer for the adjustment graciously.

Indicates the preventive measures to solve the complaints.Indicates the preventive measures to solve the complaints.

Assure the customer that this type of mistake will not occur in future.Assure the customer that this type of mistake will not occur in future.

Do not express surprise about a complaint.Do not express surprise about a complaint.

Do not minimize the fault by saying “such errors are often occur”.Do not minimize the fault by saying “such errors are often occur”.

Never try to put the blame for a mistake on some other party.Never try to put the blame for a mistake on some other party.

If the claim is unreasonable or unjust, we should state clearly why we If the claim is unreasonable or unjust, we should state clearly why we are refusing or why we accept his claim partially.are refusing or why we accept his claim partially.

If the customer’s letter is written in an angry tome, do not reply in the If the customer’s letter is written in an angry tome, do not reply in the same way. We should try to turn his angry tone in to a smile.same way. We should try to turn his angry tone in to a smile.

REPLYING POSITIVELY REPLYING POSITIVELY Dear Dr. Jones:Dear Dr. Jones:  Thank you for telling us about the inferior service you received from our Thank you for telling us about the inferior service you received from our employee, Jeanie Wilson. We regret she does not meet the high employee, Jeanie Wilson. We regret she does not meet the high standards of cleaning Wizards, Inc.standards of cleaning Wizards, Inc.  You are a valued customer. As such, we are going to credit your You are a valued customer. As such, we are going to credit your account next month for Rs. 212.00, which equals eight hours cleaning.account next month for Rs. 212.00, which equals eight hours cleaning.  Please call our customer service department if you have any other Please call our customer service department if you have any other problems.problems.Thank you for your continued patronage.Thank you for your continued patronage.  Sincerely,Sincerely,

DECLINING ADJUSTMENT DECLINING ADJUSTMENT Dear Sir,Dear Sir,Thank you for your letter of June 10 which you informed us of a Thank you for your letter of June 10 which you informed us of a possible discrepancy regarding the order 125 / GF of computer possible discrepancy regarding the order 125 / GF of computer supplies.supplies.

An extensive of our records indicates that no mistakes were made and An extensive of our records indicates that no mistakes were made and that the items dispatched are correct as stated. Moreover our reports that the items dispatched are correct as stated. Moreover our reports suggest that the defect may have developed due to reckless handling suggest that the defect may have developed due to reckless handling therefore we regret that replacement under such conditions is not therefore we regret that replacement under such conditions is not possible.possible.

In adjustment if you discover additional information about the situation In adjustment if you discover additional information about the situation please feel to contact us. We shall be obliged to serve you.please feel to contact us. We shall be obliged to serve you.

REPLYING NEGATIVELYREPLYING NEGATIVELYDear Malik:Dear Malik:We fully appreciate your patience and desire to work with us in resolving your We fully appreciate your patience and desire to work with us in resolving your color print problems with the J267 printer. We regret the misunderstanding that color print problems with the J267 printer. We regret the misunderstanding that leaves you without the Rs. 200 diskette that would enable your printer to leaves you without the Rs. 200 diskette that would enable your printer to function with the graphics program you purchased from Harborough Company. function with the graphics program you purchased from Harborough Company.

  Although we do have a contractual agreement to market Harborough’s graphics Although we do have a contractual agreement to market Harborough’s graphics program, we have no legally acceptable way to provide you with the Rs. 200 program, we have no legally acceptable way to provide you with the Rs. 200 diskette you need to make the printer work. We have made further calls and diskette you need to make the printer work. We have made further calls and completed our research into the problem and have concluded, just as you did, completed our research into the problem and have concluded, just as you did, that the special diskette is all you need to perform your printing tasks.that the special diskette is all you need to perform your printing tasks.  We realize this is an additional expenditure you had not planned on. However, We realize this is an additional expenditure you had not planned on. However, we are sure you understand that we have no authority to offer you this diskette we are sure you understand that we have no authority to offer you this diskette from Harborough.from Harborough.  Please let us know what other arrangements you are able to make with the Please let us know what other arrangements you are able to make with the graphics company. We are eager for you to produce the fine quality printing graphics company. We are eager for you to produce the fine quality printing jobs that our printer can provide.jobs that our printer can provide.    Sincerely yoursSincerely yours

REPLYING NEGATIVELYREPLYING NEGATIVELYDear Mr. Jones:Dear Mr. Jones:  We have received your request for an extension of your support on the System We have received your request for an extension of your support on the System Pentium 4. We know bow infuriating Murphy’s Law can be, and you must be Pentium 4. We know bow infuriating Murphy’s Law can be, and you must be experiencing that frustration just now – three weeks after the support ends, you experiencing that frustration just now – three weeks after the support ends, you have questions about a new application.have questions about a new application.  Our free support service provided with purchase must fall within a three-month Our free support service provided with purchase must fall within a three-month period beginning with the date of installation of your CPU. Our records indicate period beginning with the date of installation of your CPU. Our records indicate an installation date at your site of May5, 2004; therefore, we regret that your an installation date at your site of May5, 2004; therefore, we regret that your free support service expired August 5, 2004, just before you ran into difficulties. free support service expired August 5, 2004, just before you ran into difficulties. If I’m wrong on these dates, please let me know immediately.If I’m wrong on these dates, please let me know immediately.  There is, of course, no problem in extending our support service to you for any There is, of course, no problem in extending our support service to you for any length of time you desire. I’ve taken the liberty of enclosing an extension length of time you desire. I’ve taken the liberty of enclosing an extension agreement in case you decide to do that.agreement in case you decide to do that.  Thank you for letting us serves you, and we have been happy to answer your Thank you for letting us serves you, and we have been happy to answer your computer questions during the past months.computer questions during the past months.  We hope you’re enjoying the equipment and benefiting from the increased We hope you’re enjoying the equipment and benefiting from the increased productivity of your word processing staff.productivity of your word processing staff.

ORDER LETTERORDER LETTER  

An order letter is a written communication for the purpose of obtaining goods or An order letter is a written communication for the purpose of obtaining goods or services. Particularly all firms use order forms or order blanks to place orders. services. Particularly all firms use order forms or order blanks to place orders.

These are standardized order form printed with columns for necessary These are standardized order form printed with columns for necessary information. Information received from catalogue and advertisement help the information. Information received from catalogue and advertisement help the

customers in placing orders.customers in placing orders.  

A goods order letter should contain the following points.A goods order letter should contain the following points.  

THANKS THE SELLER FOR HIS QUOTATIONS.THANKS THE SELLER FOR HIS QUOTATIONS.We should thank seller for sending his quotations and catalogue book, We should thank seller for sending his quotations and catalogue book,

as we required from him.as we required from him.  

GIVE SPECIFICATION OF THE GOODS ORDERED:GIVE SPECIFICATION OF THE GOODS ORDERED: Our order letter should contain complete and exact information Our order letter should contain complete and exact information

regarding the goods ordered the quality regarding the goods ordered the quality and quantity of goods desired and quantity of goods desired color, size, design number, price and discount, alternative goods if color, size, design number, price and discount, alternative goods if acceptable etc. each item should be mentioned in a separate line and the acceptable etc. each item should be mentioned in a separate line and the catalogue number, trade name catalogue number, trade name or other identification should be given.or other identification should be given.

    

TIME ALLOWED FOR DELIVERY:TIME ALLOWED FOR DELIVERY:Usually the time of delivery is an important factor for the buyer, so the order Usually the time of delivery is an important factor for the buyer, so the order letter should clearly state the time limit with in which the delivery should be letter should clearly state the time limit with in which the delivery should be

made.made.  

THE MODE OF CARRIAGE:THE MODE OF CARRIAGE:Instructions are to be given as to whether goods are sent by road, rail or sea Instructions are to be given as to whether goods are sent by road, rail or sea

also the route convenient for him. If the seller departs after definite instructions also the route convenient for him. If the seller departs after definite instructions by the buyer, he will be responsible for any delay.by the buyer, he will be responsible for any delay.

  MODE OF PAYMENT:MODE OF PAYMENT:

The letter must clearly state whether the buyer will purchase the goods for cash The letter must clearly state whether the buyer will purchase the goods for cash or on credit. When a cheques, draft or money order is enclosed in payment, it or on credit. When a cheques, draft or money order is enclosed in payment, it

should be stated in the letter.should be stated in the letter.  

SPECIAL INSTRUCTION:SPECIAL INSTRUCTION:Finally special points, which the buyer wishes to be observed, should be Finally special points, which the buyer wishes to be observed, should be

mentioned. These includes the mode of packing, insurance, the payment of mentioned. These includes the mode of packing, insurance, the payment of custom etc. these points come at end of the letter.custom etc. these points come at end of the letter.

QUALITIES OF GOOD ORDER LETTER:QUALITIES OF GOOD ORDER LETTER:

An order letter must have following qualities.An order letter must have following qualities.

BRIEFNESS:BRIEFNESS:

It means that the letter should not have unnecessary and irrelevant details.It means that the letter should not have unnecessary and irrelevant details.

COMPLETENESS:COMPLETENESS:

A letter must be complete from every aspect. An incomplete letter annoys the A letter must be complete from every aspect. An incomplete letter annoys the

reader. A letter must be complete in form as well I content.reader. A letter must be complete in form as well I content.

COURTEOUS AND POLITE:COURTEOUS AND POLITE:

Courtesy and politeness are hallmark of business. Courteous like “please” and Courtesy and politeness are hallmark of business. Courteous like “please” and

“kindly” make a letter polite.“kindly” make a letter polite.

CLEAR:CLEAR:

An order letter should be so clear that the reader might reply it without any An order letter should be so clear that the reader might reply it without any

difficulty. An ambiguous inquiry wastes the time of the reader and gets nothing.difficulty. An ambiguous inquiry wastes the time of the reader and gets nothing.

ORDER OF BOOKSORDER OF BOOKSDear Sir,Dear Sir,

Thank you for your letter of October 15, which we received along with list of Thank you for your letter of October 15, which we received along with list of book. Please send us the following books by train before the end of this month.book. Please send us the following books by train before the end of this month.

1.1. Cost AccountingCost Accounting 10 copies. 10 copies.2.2. Advanced AccountingAdvanced Accounting 15 copies.15 copies.3. 3. ManagementManagement 5 copies.5 copies.4.4. Business communicationBusiness communication 10 copies. 10 copies.  Please pack the book in strong cases. The railway receipt may be sent us by Please pack the book in strong cases. The railway receipt may be sent us by registered our bank if possible. Payment will be made in cash through our book registered our bank if possible. Payment will be made in cash through our book if the books are received in good condition.if the books are received in good condition.  Yours trulyYours truly  Ali RazaAli Raza

SALES PROMOTION LETTER FOR OPENING AN ACCOUNTSALES PROMOTION LETTER FOR OPENING AN ACCOUNT

Dear Sir,Dear Sir,

It is a pleasure for me to know that you have added your good name to the list It is a pleasure for me to know that you have added your good name to the list of our patrons by opening a profit & loss sharing account at civic centre branch. of our patrons by opening a profit & loss sharing account at civic centre branch. Muslim Commercial Bank Ltd. I assure that your money with us will make more Muslim Commercial Bank Ltd. I assure that your money with us will make more money for you. If you add to your account, we will also add something more to money for you. If you add to your account, we will also add something more to you. By opening this account you have really opened a new chapter of your you. By opening this account you have really opened a new chapter of your prosperity & security of your life. In welcoming you as an account holder, I wish, prosperity & security of your life. In welcoming you as an account holder, I wish, if you could make use of money many other services, we rendered to our if you could make use of money many other services, we rendered to our customer. The enclosed brochure contains a description of all these services in customer. The enclosed brochure contains a description of all these services in detail.detail.

We assure that you have opened the account in the bank that will definitely give We assure that you have opened the account in the bank that will definitely give you security of money business problems & free from tensions.you security of money business problems & free from tensions.This is now your bank. Please feel free to contact on us at anytime for This is now your bank. Please feel free to contact on us at anytime for additional information which may help you to chalk out a better plan of your additional information which may help you to chalk out a better plan of your saving. saving.

Sincerely,Sincerely,

Dear Sir,Dear Sir,

Subject:Subject: Thanking for opening an Account. Thanking for opening an Account.

It is a pleasure for me to know that you have added your good name to the list It is a pleasure for me to know that you have added your good name to the list

of our patrons by opening a profit and loss sharing account a civic centre of our patrons by opening a profit and loss sharing account a civic centre

branch, Dubai Islamic Bank Ltd. I assure you that your money with us will make branch, Dubai Islamic Bank Ltd. I assure you that your money with us will make

more money for you if you add to your account, we will also add something more money for you if you add to your account, we will also add something

more to him. By opening this account, you have really open a new chapter of more to him. By opening this account, you have really open a new chapter of

your prosperity and security of your life. In welcoming you as account holder. I your prosperity and security of your life. In welcoming you as account holder. I

wish if you could make use of many other services, we rendered to our wish if you could make use of many other services, we rendered to our

customer. The enclosed brochures contain a description of all these services in customer. The enclosed brochures contain a description of all these services in

detail.detail.

This is now your bank please feels friendly to call on us at any time for This is now your bank please feels friendly to call on us at any time for

additional information which may help you to chalk out a better plan of your additional information which may help you to chalk out a better plan of your

saving.saving.

Best Regards,Best Regards,

Sales Letter on Stationary.Sales Letter on Stationary.

Dear Sir,Dear Sir,

Have you taken a good look around your office recently? Have you taken a good look around your office recently?

Are you running out of stationary? Are you running out of stationary?

Does your office stationary make your work faster and better?Does your office stationary make your work faster and better?

For this we have a new variety of imported stationary. If your office doesn’t For this we have a new variety of imported stationary. If your office doesn’t

have a stationary you wish to have it is a good time for you to see our line of have a stationary you wish to have it is a good time for you to see our line of

office supplies. Every item is reduced during the month of January. You’ll be office supplies. Every item is reduced during the month of January. You’ll be

under no obligation to make your purchase from us but you can’t beat our low under no obligation to make your purchase from us but you can’t beat our low

prices and large selection anywhere else.prices and large selection anywhere else.

I am sending you a catalogue of stationary and free of cost samples. The prices I am sending you a catalogue of stationary and free of cost samples. The prices

I am giving you as compare to others are unmatched. I am giving you as compare to others are unmatched.

We look forward to hearing from you. Feel free to contact us on 03456081822.We look forward to hearing from you. Feel free to contact us on 03456081822.

Sales Letter on Home Appliances.Sales Letter on Home Appliances.Dear Sir,Dear Sir,

Are you satisfied with your home appliances? Are you satisfied with your home appliances? Is any of your machines out of order? Is any of your machines out of order? Have you made your mind to replace any home appliances? Have you made your mind to replace any home appliances? Does your home give a better look? Does your home give a better look?

If your home doesn’t present the image you wish to present it is a good time for If your home doesn’t present the image you wish to present it is a good time for you to see our line of home appliances. Every item is reduced during the month you to see our line of home appliances. Every item is reduced during the month of January. You’ll be under no obligation to make your purchase from us. But of January. You’ll be under no obligation to make your purchase from us. But you cannot beat our low prices and large selection anywhere else. Our you cannot beat our low prices and large selection anywhere else. Our products are food factory, Microwave Owen, Juicer blander is some of them to products are food factory, Microwave Owen, Juicer blander is some of them to mention.mention.

I am sending you a catalogue of home appliances and the prices which I am I am sending you a catalogue of home appliances and the prices which I am giving you as compare to others are unmatched. giving you as compare to others are unmatched. We look forward to hearing from you. Feel free to contact us on 03456081822.We look forward to hearing from you. Feel free to contact us on 03456081822.

Complaint / Claim for exchange or refund.Complaint / Claim for exchange or refund.Dear Sir,Dear Sir,

Being impressed by the reputation, I purchased your store’s computer three Being impressed by the reputation, I purchased your store’s computer three months back. The other reason that instilled my mind to purchase it was your months back. The other reason that instilled my mind to purchase it was your claim that the computer is world renowned for its dependability and ability to claim that the computer is world renowned for its dependability and ability to preserve precious data and information. preserve precious data and information.

For the last two months the CD player has not been working properly and it was For the last two months the CD player has not been working properly and it was to my almost surprise and shock that all the apps have foiled and the files in all to my almost surprise and shock that all the apps have foiled and the files in all the folders are nowhere to be seen the system of computer gave away right at the folders are nowhere to be seen the system of computer gave away right at many time. Moreover, the indicator did not work properly. Also the computer many time. Moreover, the indicator did not work properly. Also the computer didn’t advance freely owing to some defect in the mechanism all the pictures didn’t advance freely owing to some defect in the mechanism all the pictures were ruined which I loaded in the computer you can’t imagine what a miserable were ruined which I loaded in the computer you can’t imagine what a miserable & helpless condition was the event full pictures and phenomenal information & helpless condition was the event full pictures and phenomenal information were lost forever.were lost forever.

Though this loss is irreparable, I am only requesting you to kindly either Though this loss is irreparable, I am only requesting you to kindly either enhance the computer for any other or pay the refund. Your favorable response enhance the computer for any other or pay the refund. Your favorable response will restore my confidence.will restore my confidence.

Dear Sir,Dear Sir,

SubjectSubject: Response to complaint letter about dissatisfaction of Computer : Response to complaint letter about dissatisfaction of Computer

System.System.

I was sorry to hear that you are not satisfied with the Computer System you I was sorry to hear that you are not satisfied with the Computer System you

purchased for KGS store last three months back. Unfortunately, you purchased purchased for KGS store last three months back. Unfortunately, you purchased

Computer System during one of our frequent sales promotions; I am unable to Computer System during one of our frequent sales promotions; I am unable to

offer you a refund or exchange. Our business prides itself on being able to offer you a refund or exchange. Our business prides itself on being able to

supply quality goods at an affordable cost and clearly advertises that all items supply quality goods at an affordable cost and clearly advertises that all items

on sale cannot be returned, exchanged or refunded. To offer an exchange or on sale cannot be returned, exchanged or refunded. To offer an exchange or

refund option on sale items would markedly increase the sale price.refund option on sale items would markedly increase the sale price.

Please find enclosed a gift voucher in appreciation of your custom. It is Please find enclosed a gift voucher in appreciation of your custom. It is

redeemable at any KGS store and on any item including those on sale.redeemable at any KGS store and on any item including those on sale.

We look forward to being of assistance to you in the future. We look forward to being of assistance to you in the future.

Regards,Regards,

Refusing Replacement for Claim Letter.Refusing Replacement for Claim Letter.

Dear Mr. Abdullah,Dear Mr. Abdullah,

I am sorry to hear you that you are not satisfied with the twenty office I am sorry to hear you that you are not satisfied with the twenty office

equipment. You recently purchased from Star Electronics. Unfortunately you equipment. You recently purchased from Star Electronics. Unfortunately you

purchased office equipment during one of our frequent sales promotions I am purchased office equipment during one of our frequent sales promotions I am

unable to offer you a return or exchange. Our business prides itself on being unable to offer you a return or exchange. Our business prides itself on being

able to supply quality goods at an affordable cost & clearly advertise that all able to supply quality goods at an affordable cost & clearly advertise that all

items on sale can’t be returned, exchanged or refundable to offer an exchange items on sale can’t be returned, exchanged or refundable to offer an exchange

or refunded option on sale items would markedly increase the sale prices.or refunded option on sale items would markedly increase the sale prices.

Please find enclosed a gift voucher in appreciation of your custom. It is Please find enclosed a gift voucher in appreciation of your custom. It is

redeemable at all star electronic store & on any item including those on sale.redeemable at all star electronic store & on any item including those on sale.

We look forward to assisting you in the future.We look forward to assisting you in the future.

Enquiry Letter about Mobile PhonesEnquiry Letter about Mobile PhonesDear Sir,Dear Sir,Last Sunday I had a chance to read your advertisement in a newspaper about Last Sunday I had a chance to read your advertisement in a newspaper about your company’s mobile phones we are dealers in Tabs, Mobiles, IPods and your company’s mobile phones we are dealers in Tabs, Mobiles, IPods and Accessories in Karachi. We are demon dealers in these items.Accessories in Karachi. We are demon dealers in these items.

We are interested to deal in your mobile phone’s product actually we want We are interested to deal in your mobile phone’s product actually we want some latest mobile phones & we want some latest inquiry about your products some latest mobile phones & we want some latest inquiry about your products which are as follows:-which are as follows:-

Does your mobile phone support 4G Facility?Does your mobile phone support 4G Facility?Do your mobile phones have long battery backup?Do your mobile phones have long battery backup? Do you provide one year warranty? Do you provide one year warranty?Do you provide or offer special discount on purchasing for more than 100 Do you provide or offer special discount on purchasing for more than 100 Pieces?Pieces?What is your credit facility?What is your credit facility?

Tell us about their designs and above all. If you send a catalogue we’ll Tell us about their designs and above all. If you send a catalogue we’ll appreciate your this action.appreciate your this action.We look forward to hearing from you by the end of this week.We look forward to hearing from you by the end of this week.

Enquiry Letter about Stationary.Enquiry Letter about Stationary.

Dear Sir,Dear Sir,Last Sunday, we had a chance to read your advertisement in a newspaper Last Sunday, we had a chance to read your advertisement in a newspaper about your company’s stationary we are dealers in fountain pens, pencils, about your company’s stationary we are dealers in fountain pens, pencils, books, copies, eraser, calculators, and colors. We are demon dealers in there books, copies, eraser, calculators, and colors. We are demon dealers in there item.item.

We are interested to deal in your stationary products actually we want some We are interested to deal in your stationary products actually we want some quality stationary is Karachi. We want some inquiry about your products which quality stationary is Karachi. We want some inquiry about your products which are as follows.are as follows.

Do you provide special discount to the school /companies organizations? Do you provide special discount to the school /companies organizations? What is your credit facility?What is your credit facility?How will you deliver your product?How will you deliver your product?Can you print our logo on your stationery items?Can you print our logo on your stationery items?Tell us about the variety of books copies & stationary items?Tell us about the variety of books copies & stationary items?

We look forward to seeing your reply by the end of this week. If you send a We look forward to seeing your reply by the end of this week. If you send a catalogue we’ll appreciate your this action.catalogue we’ll appreciate your this action.Sincerely Sincerely

Reproduce the following marker report in no-technical language:Reproduce the following marker report in no-technical language:

“Karachi April 22,2002 improved condition were obtainable in the Cotton “Karachi April 22,2002 improved condition were obtainable in the Cotton

Market. Yesterday and admits moderate scale trading future finished the day 45 Market. Yesterday and admits moderate scale trading future finished the day 45

paisa higher for the ruling May contact and 20 paisa dearer for the distant July paisa higher for the ruling May contact and 20 paisa dearer for the distant July

delivery. The other factor which helped the market to stage sector anddelivery. The other factor which helped the market to stage sector and

spot rates was also hundred to the extent of 60 paisa for all the staple verities”.spot rates was also hundred to the extent of 60 paisa for all the staple verities”.

ANSWER:ANSWER:

This is an extract from Karachi Exchange. The business condition is reported to This is an extract from Karachi Exchange. The business condition is reported to

be favorable on April 21, 2002. There was too much of activity and rise in price be favorable on April 21, 2002. There was too much of activity and rise in price

after all creating dull situation. A good deal of business was transacted after all creating dull situation. A good deal of business was transacted

tendency in the market and May delivery is expected to be 45 paisa highertendency in the market and May delivery is expected to be 45 paisa higher

whereas 20 paisa higher for July delivery. At the close of the market, the price whereas 20 paisa higher for July delivery. At the close of the market, the price

of Cotton was 60 paisa higher than the previous day. The future,of Cotton was 60 paisa higher than the previous day. The future,

however, is expected to be bright.however, is expected to be bright.

Reproduce the following marker report in no-technical language:Reproduce the following marker report in no-technical language:

“Karachi June 02,2002 Bearish conditions continued to be witnessed in the “Karachi June 02,2002 Bearish conditions continued to be witnessed in the

market. With the buying interest remained at low and the selling pressure market. With the buying interest remained at low and the selling pressure

continued to mount. However, as against last close the 4-F January,2002 continued to mount. However, as against last close the 4-F January,2002

hedge contract opened 15 paisa up at Rs.166.40 but on renewed Heavyhedge contract opened 15 paisa up at Rs.166.40 but on renewed Heavy

liquidation it slumped down to Rs.161.25 at which level a bearish hella to be liquidation it slumped down to Rs.161.25 at which level a bearish hella to be

unforced”.unforced”.

ANSWER:ANSWER:

This is an extract from Karachi Stock Exchange both for future and ready This is an extract from Karachi Stock Exchange both for future and ready

delivery. The declining tendency of prices continued to prevail the market. The delivery. The declining tendency of prices continued to prevail the market. The

speculators expected a fall in price. Buyers were least interested in doing any speculators expected a fall in price. Buyers were least interested in doing any

activity. Sellers, therefore, showed more and more interest in selling.activity. Sellers, therefore, showed more and more interest in selling.

4-F January,2002 contract to cover up risks through a counter deal opened at 4-F January,2002 contract to cover up risks through a counter deal opened at

Rs.166.40 i.e., 15 paisa than the rate at the end of the previous day.Rs.166.40 i.e., 15 paisa than the rate at the end of the previous day.

Heavy selling activity further pulled down the price to Rs.161.25. this was the Heavy selling activity further pulled down the price to Rs.161.25. this was the

point when the market had to be postponed temporarily by declaring a Bearish point when the market had to be postponed temporarily by declaring a Bearish

HellaHella