Donald Taylor

2

Business Impact of Learning in the Real World

Agenda

• Business issue• Learning ecologies• Metrics• Sponsor• You

6

What is your most pressing issue?

8

Network Era

Everything is connected.Everything flows.Nothing is ever finished.Unpredictability & surprise. Faster, faster, faster.Control is an illusion.Flattening.

Us.Me.

Mechanical Complex

Learnscape

14

Pull

Push

Spending Results

Pull

Push

Spending Results

TrainingEnvironment

Reallocation

15

Pull

Push

Before After

Spending

Pull

Push

Results

Before After

16

Pull

Push

Before After

Spending

Pull

Push

Results

Before After

Rate your learning ecosystem

17

1 2 3 4 5

18

Metrics

Largely explicitLearning about. Focus = get something doneAcquire knowledge or skill

For example Annual $ benefit Category Users

Organizational wiki

Intelpedia $20,000,000+ Know-where 20,000 employees

Automated FAQ T. Rowe Price $3,000,000 Know-how 1,500 temps

Community network

SAP $50,000,000+ Know-whoKnow-how

1,000,000 customers

Professional updates

CGI Systems $10,000,000+ Know-what 4,000 professionals

Professional network

Company Command lives saved Know-how 15,000 military officers & NCOs

Blogs as KM Sun Microsystems $10,000,000+ Know-whoKnow-how

1,000 employees

Sales training: before

Before

Selling @ $5 million/year

One-weekworkshop

15 monthsHired MakingQuota

After

Sales training: after

One-weekcase study

eLearning Coaching

22

Before

After

Time saved

15 months

6 months

9 months

Achieved quota in 6 months instead of 15

1440 x ¾ x $5 million = $3.5 billion

Incremental revenue

120 hires/month = 1440 hires/year

9 months = 3/4 year

quota attained = $5 million

What’s your elevator pitch?

jaycross.com