Building World-Class Food &

Beverage Employees Through

World-Class TrainingNovember 12, 2018

Albert L. Cabuco, Palace Entertainment

Lee Pitts, Andretti Indoor Karting & Games

Background

Lee Pitts, Andretti Indoor Karting & Games

“The only thing worse than training employees and losing them is

not training them and keeping them.” Zig Ziglar

Objective• Create an environment where everyone in the organization values and appreciates

Training and Development.

• Build an operations team of passionate, engaged, well-disciplined leaders. Leaders

that genuinely care about people! Leaders that believe that it is a privilege to lead

people! Leaders that win! Leaders that understand knowledge is Power and Profits!

• Empower those leaders to be their best through communication, inspired coaching,

cohesive training and development.

• Design and implement “best in class” training and development programs.

Continuously evolve your training and development.

• Increase employee productivity while decreasing one of your largest P&L expenses

“Labor Cost”!

• Create an organization and a team that strives for Operations Excellence!! It starts

with Training and Development!

People - Culture• Have you created an environment where your teams can be their best? Do you

inspire or un-inspire your teams?

• Do all of your leaders understand what the “People Plan” is for the Facility / Park /

FEC? For their department? Are they empowered and encouraged to train and

develop their team members?

• Have you created an environment where everyone understands the importance of

getting training and development right.

• Coach and Inspire teams too play bigger than they thought possible – hold ourselves

and teams accountable to high standards.

• Do you go out of your way to recognize and reward outstanding performance?

Spend more time on what’s right!

People - Recruiting• The beginning of Operations Excellence. We must get this right.

• Do we have a recruiting strategy for the Facility / Park / FEC / each department?

Proper staffing levels – grow sales!!

• Our biggest challenge in recruiting and training is turnover – if we could retain more

of our staff we would have to recruit and train less. Inspired Leadership.

• Departmental succession planning and leadership. Take ownership! Long term

development.

• Failure cannot be an option. Too many challenges in operations because of being

understaffed. We need Leaders to Lead not to perform hourly functions!

• Best in class training and development programs attract stronger candidates.

People – Training/Continuing Education

• Do we have the right training environment? Are your programs simple to follow, impactful

and easy to execute?

• Companies that have a comprehensive training and development program have 218%

higher income per employee than companies that do not invest in training. ( Association

for Talent Development , 2017)

• We only get one opportunity to train our new team members - lets make it count –

Manuals/Training Schedules/Classroom/Trainers/ Follow Shifts/Validation/Compliance/

Safety Training. Set up for success!!

• Departmental Leadership - represents your leadership – management accountability. The

best departments are the one’s that have a consistent learning environment!

• Ineffective training costs money!!

• Millennials want more leadership training.

• Businesses are more profitable when they have sponsored a learning environment.

Stronger Sales / Stronger Profits!

• Cross Training makes for an efficient team. “Lean and Mean” – Productivity Standards!

People - Retention• Your business will not see its true potential as a team if we constantly turn our staff

over!

• Having a strong, cohesive training and development program supports attracting

and retaining your best employees.

• Average cost of a new team member before they are productive $5,500.00.

• Estimated turnover for a front line employee 110%.

• Makes your job much more challenging, always running shifts with new team

members, does not make for a cohesive shift.

• Positive Communication / Consistent Communication / Focus on what is Right!

• Bottom line if we do our job with Culture/Recruiting/Training/Continuing Education

we should not be losing as many team members as we do!

Recap

Bottom Line

If we will spend more time designing, implementing and

executing a “best in class” training and development program, we

have just given ourselves the best chance at success!!!

World-Class Training

Albert L. Cabuco, Palace Entertainment

Steps for Building a World-Class

Employee Training ProgramTraining is the primary means by which you equip, empower and motivate your team members.

Here are seven steps for building a world-class training program:

1. Training curriculum should be mapped into position descriptions.

2. In-house training environment that is supported by corporate management or individual

ownership.

3. Internal mentor system is important.

4. Employees need to commit to training and career development

5. Prompt feedback is necessary

6. Training needs to be evaluated and reinforced regularly

7. Reward and Recognition program

Training Day

2018

Recap

World-Class Training → World-Class Employees →

Guest Satisfaction & Loyalty = Profit

Next Up: Best Practices for

Payroll Management in the

21st Century

Champion: Mike Holtzman

2:00 – 3:15 pm

S330GH