building relationships
DESCRIPTION
Presented by Diane Althoff on 28 February 2012 as part of the Big Talk From Small Libraries Conference. http://nlcblogs.nebraska.gov/bigtalkDianTRANSCRIPT
Building RelationshipsThat Grow Your Library
A library experience in Gregory, South Dakota
About our library…
• History• Service• Staff
We have a library?
PRIMARY PARTNERS• Patrons• Board of Trustees• State Library• City Council
We have a library!
SECONDARY PARTNERS
•Local News Outlets
•Tech Support Personnel
•Chamber of Commerce
Needs Discovery
• Observe• Listen• Ask• Develop Plan• Partner to serve
Community issues
•Many shut-ins
•Busy moms
•Unemployment
•Returning young adults
•Low income/financial difficulties
•Home school families
•Education assist for all ages
SHUT-INS
SERVICEBooks on Wheels
PARTNERSNewspaperMinisteriumNursing FacilitiesState Library
NEW GOAL
BUSY MOMSSERVICE
availability
PARTNERSTrustees & City CouncilPatronsState LibraryGregory Book Club
NEW GOAL
UNEMPLOYMENTSERVICE
assist with resumes & job searches
PARTNERSBIDCommunity BusinessesSD Dept of LaborStaffTrusteesState LibraryCommunity Leaders
NEW GOAL
RETURNING YOUNG ADULTS
SERVICEpoint to partners that can help
PARTNERSState GovBIDChamber of Commerce
NEW GOAL
LOW INCOME/FINANCIAL DIFFICULTYSERVICE
point to partners that can help
PARTNERSFood PantryThrift StoreMinisteriumState LibraryTrusteesStaff
NEW GOAL
HOME SCHOOL FAMILIES
SERVICEProvide access to materials
PARTNERSSchoolPatronsState Library
NEW GOAL
TOURISTS/HUNTERSSERVICE
Communication; PR resources
PARTNERSCity CouncilTrusteesLocal RestaurantsStaffChamber of Commerce
NEW GOAL
EDUCATION ASSIST FOR ALL AGESSERVICE
Provide learning resources
PARTNERSCity CouncilTrusteesState LibraryStaffSchool
NEW GOAL
Partnerships Help Libraries Grow2009 2011
Registrations 364 628
Circulation (books) 4147 8566
Reference Questions 822 1698
Computer Users 1404 1262
Library Attendance 5430 7794