building a sap coe. from weeding to marriage
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Building and staining a SAP Center of ExcellenceTRANSCRIPT
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Building and Sustaining a SAP Center Of Excellence
From Weeding to Marriage
Miguel MejiaNov 2013
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SAP COEInternal organization aimed to sustain and evolve our SAP implementation, driving business benefits continually trough the optimization of Business Process.
Optimization of end-user competency and employee fulfillment of business process
Continue coherence and integration of functionality and data trough all process chains
Not an IT Only objective. This has to be a Business Strategy with strong participation of user community
In summary Continuous business improvement SAP as the backbone of our IT strategy, Systems Infrastructure and Business Processes COE is integrated by IT and Business representatives
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From the wedding to the real marriage.SAP strategy goes beyond the implementation or stabilization, we have to recognize this is a long term commitment. With low chances to get divorced
Continuous
Change
CoE
Implementation Scope1-3 Years
Wedding
SAP Life Spam>15 YearsMarriage
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SAP Maturity Model
Business - IT Dynamics
Link IT & Business
BPM
KPI Measured
BP transformation trough PMO
BP Chang led by KPI Performance
Applications Management
No overcustomization & Core
implementation complete
ERP is the backbone & interfacing is
complete
Apps portfolio is inventoried
Apps portfolio has been rationalized
Apps portfolio has been optimized
End Users
Basic end user training complete
Users work without too much HD support
Users receive periodic refreshing
training
Users trained in BP & continuous training is
in place
User performance is linked to BP performance
Value Management
Some success measures are in place
Business results tracked trough the
system
KPIs established for all levels
BP Changes directed by KPI results
BP changes guided by Business Intelligence
Matu
rity
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Level 1 Core Applications
Super Users• Help Desk
supporting the organization
• Complete implementation
L2 Stable Applications
SAP Team
Interfaces Completed
Process documented
Organization Trained
SAP Org established
Stable utilization across all functions
L3 COE Defined
SAP Competency Center level
Business & IT Aligned
KPIs established
Apps Portfolio Ready, rationalization started
Stability, predictability,
Small incremental opportunities
Extend to available functionality
Do Things Right
L4 COE Managed
KPI and Value driving improvements
A capable Organization Proactively engaged & Integrated with business
Looking for value propositions and competitive advantage
Do the right things
L5 COE Evolving
COE Responsive to treats and opportunities
KPIs are system integrated
BPs continuously improved based on KPIs and strategies
KPIs Benchmarked
Maturity Progression Journey
Ultimate Goal is Business Transformation
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Transforming our build team to a COE… Our Game Plan
Initiation and assessment
Evolution Planning
InitiationSAP Maturity Assessment
Organizational vision
Define Charter
Charter Branding
Refine OrgMaps / Gaps
Staffing strategy
KPIs
Finalize evolution
plan
Initiation & Assessment• Establish High level goals • Team Composition & Organization
Gaps (size, skills, competencies)
Justification• Draft future organization• Refine Gap analysis (vs assessment)• Get charter approval and buy in
Evolution Planning• Refine org maps & skill/staffing gaps.
Knowledge transfer / acquisition• Define all IT and B-Users integration • KPI inventory that rules the process• Timeline and budget• Evolution Plan approval
Justification
Continuous run of evolution plan
Continuous evangelizing
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SAP COE Target Organization Real Life Example
SAP COE
SAP BPT & Support
IT Management
Legacy Applications
Service Operations
SAP Center Of Excellence
Service Support
Infrastructure Operations
IT Governance (PMO)
Continuous Education (HR)
Business Executives
Integration Management
Help Desk
Super Users
Users
IT Governance
SAP Core Teams
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Building a COE …Kickoff actions of a real exampleRecognize SAP as the centerpiece of our IT strategy and …
Business - IT Dynamics L1. Link IT & Business.
L2. Sufficient IT & Business resources to maintain stability Build SAP Org - Hiring & Training
L3. COE is defined
L3 Business ownership of business process BPM
End Users L1 End users are adequately trained
BP and BPPs L2 End Users are functional, Reinforce Super User program and secure participation L3 Continuous and refresh training
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Building our COE …Kickoff actions of a real example…Take a long term approach to SAP
Applications Management L1 Finish Rollout / add of major applications L1 IT Staff is adequately trained
SAP Certification Plans, Cross training L2 SAP Operations reliable
Confirm stabilization L3 Energetically retire Legacy systems
Applications portfolio
Value Management L1 Tangible success measures
Inventory, Documented processes L2 Measure of our current KPIs
KPIs redefined by Policy Deployment L3 Demand Management being drive by Enabled Value