BSNL KANNUR SSA

// Welcome to //Consumer Advocacy Group Member &

Esteemed Customers of Kannur SSA

for the

“Consumers Education Workshop”

11-01-2013

Phone connections Tele Density Market Share

BSNL 12,10,44,765 10.16 14.37

Delhi 41,76,212   

Mumbai 45,83,888   

PSU Total 12,98,04,865 10.53 13.14

Pvt Operators 79,16,95,446 74.73 86.86

G.Total 92,15,00,311 85.26 100.00

        KERALA

BSNL 1,05,61,676 31.62 29.28

Pvt. Operators 2,55,12,967 76.37 70.72

Total 3,60,74,643 107.99 100

ABOUT BSNLBharat Sanchar Nigam Limited, erstwhile Department of Telecom, is an Indian state-owned Telecommunications company headquartered in New Delhi, formed on 01-10-2000

BSNL is the Largest provider of Fixed Telephone and Broadband connections in the country

BSNL is fourth largest provider of Telephones (Fixed + Mobile ) in the country

Telephones (Wired Line + Mobile ) : BSNL is the Number One service provider in Kerala

Mobile Phones : BSNL is at Number Two, closely - behind IDEA , in Kerala.

BSNL KANNUR SSA

THE LIFELINE OF KANNUR, KASARAGOD REVENUE

DISTRICTS & Union Territory of MAHE

STATUS OF KANNUR SSA

No. of Exchanges 172

No. of landline connections 3,82,000

PCOs working 7,851

ISDN Connections 526

Broadband Stations 204

Broadband connections working 68,684

Total GSM Connections working 11.2-lakhs

No. of GSM BTS working 630

No of new Mobile BTS proposed, to be commissioned by December 2013 180

No. WiMAX BTS working 55

No.of WLL BTS working 166

SERVICES OFFERED

Wire line Telephone connections CDMA based fixed line GSM based 2G / 3G mobile connections Landline based Broadband connections Wireless based Broadband (WiMAX) connections FTTH / GPON services Leased Line / MPLS VPN to Business customers IN services Dial Up internet services 3G broadband service through data card Wideband through EVDO

Public Grievance Redressal

Fault booking ( Land Line Phones & BB ) – 198

PG (Public Grievance) cell in SSA – 1095

PG (Public Grievance) cell in Circle office – 1094

Broadband Help Desk – 1504 / 12678

Billing Complaints ( LL & BB ) - 1661/1662.

Call Center Nos.:• 2501 – Mobile Value added services complaints (Content

Providers Service)

• 2502 - General Prepaid Mobile Tariff enquiry & Recharge

Complaints

• 2503 – Postpaid Complaints

• 2504 – GPRS, 3G, Data & Blackberry complaints

. 1502 – WiMAX / CDMA call center

• 1503 / 9447024365 – Main call center

• 1504 – Broadband service

• 1505 – Blackberry service support

• 1506 – ISD enquiry / complaints

GSM CALL CENETER NUMBERS

Mobile : General InformationDescription Format

Mobile No./ Plan / Freebies / Validity, Main account balance, Expiry date *123#

Activated Voice STVs *124*1#

Last call charge *102#

Activated F & F Nos. *124#

Activated unlimited Voice STVs *124*2#

SMS balance enquiry *124*3#

GPRS balance *124*4#

Activated ISD STV *124*6#

Data balance enquiry data<sp>2G OR

data<sp>3G to 53733

Message centre nos. +919442099997

+919440099997

For setting miss call alert

(no subscription charge)

Settings – call divert – out of reach – set as +9117010

•SMS and Direct Calling is the cheapest and effective way of Marketing.

•Telemarketing invades the privacy and make customers irritant.

•TCCCP Regulations-2010 enable to block such Unsolicited commercial calls/SMS.

Category of Telemarketing CommunicationProcedure for Registration

1. Fully Blocked Category : Stoppage of all Commercial Calls / SMS

Write “START 0” and send SMS to 1909

2. Partially Blocked Category: Stoppage of all Commercial Calls / SMS except SMS from seven Preferences

For receiving Messages from Banking / Insurance / Financial / Credit Cards, Write “START 1” and send SMS to 1909

For receiving Messages from Real Estates –

Write “START 2” and send SMS to 1909For receiving Messages from Education – Write “START 3” and send SMS to 1909

For receiving Messages from Health – Write “START 4” and send SMS to 1909

>Consumer Goods/Automobiles -Write “START 5” and send SMS to 1909

>Commn./ Broad-casting / Entertainment – Write “START 6” and send SMS to 1909

On successful registration , Customer receive an SMS confirming Exercised option and a unique registration number within 24 hours. The registration will be effective within 7 days.

The customers can check their status of their registration by clicking the LINK “Customers Registration status” on

www.nccptrai.gov.in

New Wire-line Telephone Connection

A)One time Installation charges:

> Rs.550 for Rural & Rs.750 for Urban

B) Security deposit (Refundable):

> Local + STD=Rs.500 & Local + STD + ISD= Rs.2000

Note: Those who arrange own Telephone Instrument will get

300-mcu free for 3-months (@100 mcu / month)

PULSE RATE APPLICABLE FOR LANDLINE

Calls Originating from BSNL Fixed Landline / WLL

ParticularsBSNL N/W OTHER N/W

LL/WLL MOBILE FIXED MOBILE

Calls within Kerala 3 min. 2 min. 3 min. 1 min.

Calls outside Kerala 3 min. 1 min. 3 min. 1 min.

• Two or more Subscribers within the SDCA / Switching group Area can form a group & these grouped numbers can make calls by using short codes.

Advantages of Centrex facility(a) All intra Centrex calls are free

(c) It is just like an EPABX, but there is no initial investment or maintenance cost.

CENTREX FACILITY FROM LANDLINE

No. of Telephones in Centrex

Monthly plan charges / Subscriber

2 Rs.50

3 Rs.75

4 Rs.100

> 4 DELs, Centrex charge based on FMC

FMC Below 200

FMC 201-425 FMC 500 & above

5 to 15 Rs.75/ Rs.60/ Rs.0/

16 to 50 Rs.60/ Rs.40/ Rs.0/

51 to 100 Rs.40/ Rs.25/ Rs.0/

100 to 500 Rs.25/ Rs.0/ Rs.0/

CHARGES FOR CENTREX FACILITY

> Landline & Broadband customers may please visit the self care portal of BSNL and register their Mobile No. and E-mail ID for getting,

. Details of Bill raised

. Payment acknowledgement

. Bills through E-mail

. On line Bill payment - (1% discount)

. Voice call details & Broadband Usage view

. Fault booking & Clearance details

http://selfcare.sdc.bsnl.co.in

FEATURES OF Present CDR BILLING

HOME UNLIMITED BB PLANSPlan Speed FMC for Landline Free calls

ULD 499 512Kbps upto 4GB, beyond 256Kbps

As per plan Nil

ULD 625 Do Nil 100

Combo ULD 750

1Mbps upto 6GB, beyond 512Kbps

Nil Nil

Combo ULD 900

4Mbps upto 8GB, beyond 512Kbps

Nil 400

Pl.Note: 250 plan allows 1GB free Total charge payable = 250 + 180 = Rs.430 in Urban area If the customer uses additional 3GB usage, then the additional usage

charge = Rs.900 Hence the total charge payable = 430 + 900 = Rs.1330

If this customer is opting above mentioned 625 plan, he can save Rs.705 and 50 additional free calls

GENERAL UNLIMITED BB PLANSPlan Speed FMC for Landline Free calls

Combo ULD 850

2Mbps upto 8GB, beyond 512Kbps

Nil 350

Combo ULD 1000

2Mbps upto 15GB, beyond 256Kbps

Nil 450

Combo ULD 1350

4Mbps upto 20GB, beyond 512Kbps

Nil 250

GENERAL COMBO LIMITED PLANS (No FMC for Landline)

Combo 299

Upto 512 Kbps 1GB Nil

FN Combo 500

Upto 2Mbps 1.5GB + Night UL 175

FN Combo 599

Upto 512 Kbps 4 GB + Night UL 200

Combo 1111

Upto 2Mbps 15 GB 500

WiMAX – WORLD-WIDE INTEROPERABILITY FOR MICROWAVE ACCESS

LAST MILE WIRELESS BROADBAND INTERNET SERVICE

PROVIDES WIRELESS BROADBAND SERVICE

NO ACTIVATION / INSTALLATION CHARGES

SPEED UP TO 2-Mbps

Rs.999 unlimited usage for home users, whereas

Rs.1999 unlimited usage business customers

One time purchase cost for Wi-MAX CPE is Rs.1,500

Rs.399 / month allows 2.5GB free usage at 2Mbps speed, additional usage @ Rs.100/ GB

WIRELINE - RURAL TARIFF PLAN

Plans General Economy Sulabh Gramin 75

Plan charges

in Rs. 110 150 75 75

Free calls 75 150 0 75

Annual payment in

Rs.1100 1500 750 750

Call charges beyond free

calls

Up to 300 @80ps & beyond @

1.20

Up to 300 @80ps & beyond @ 1.20 1.20 if

reqd.

Up to 300 @Re.1/&

beyond @ 1.20

Plans General Economy Sulabh

Plan charges

in Rs. 180 300 99

Free calls 50 225 0

Annual payment in Rs. 1800 3000 990

Call charges beyond free calls

in Rs.

1.00

up to 300 & beyond @ 1.20

1.20 1.20, if reqd.

WIRELINE - URBAN TARIFF PLAN

Plans Special Special

+

Super Premium

Plan charges

in Rs. 425 975 1450 2450

Free calls 400 1000 1500 3000

Annual payment in Rs. 4250 9750 14500 24500

Call charges beyond free

calls

in Rs.

1.10 1.00 0.90 0.80

WIRELINE - SPECIAL PLANS (For Rural & Urban Area)

Plan Name UL-350 UL-500 TV-250

Fixed Monthly Charges (FMC) 350 500 250

Free Talk value in Rs. Nil Nil 200

Call charges to BSNL Fixed line

Unlimited Unlimited 1.00

Call charges to BSNL Mobile 0.60 Unlimited 1.00

Call charges to Other ops’ n/w 1.00 1.00 1.00

Pulse rate applicable 60 sec UL – Unlimited TV – Talk value* For annual payment option, Discount on FMC for two months

UNLIMTED USAGE PLANS FOR RURAL AREA

UNLIMTED USAGE PLANS FOR URBAN AREA

Plan Name UL-450 UL-600 TV-250

FMC in Rs. 450 600 250

Free Talk value in Rs. Nil Nil 200

Call charges to BSNL Fixed line Unlimited Unlimited 1.00

Call charges to BSNL Mobile 0.60 Unlimited 1.00

Call charges to Other ops’ n/w 1.00 1.00 1.00

Pulse rate applicable 60 sec

TV – Talk Value* For annual payment option, Discount on FMC for two months

Similarly Broadband Combo plan opted Customers can avail unlimited free talk facility to BSNL n/w for Rs.375 / Rs.475 in Rural / Urban areas respectively

FTTH- Fibre To The Home

• BSNL will extend fibre from its nearest Central Office (CO) location directly and install at the customers identified locations. The services such as Voice, Broadband, IPTV etc. will be enabled as per the customers request.

• This service is now available under Kannur Municipal area

• This service provides symmetrical speed

• Activation / Installation charge = Rs.1000

• ONT security deposit payable = Rs.1000 (refundable)

• FTTH BB Plan starting from Rs.2999 onwards

Phone Plus Services

Call Waiting: Activation - 118……Deactivation - 119 Hot Line Call Transfer Morning Alarm : Actn: 116HHMM…….Deactn: 117HHMM Call Hunting CLIP Electronic Locking STD/ISD ………xxxx – 4digit secret code

Registration: 123 xxxx xxxx All O/G calls barring……..124 xxxx 4

STD locaking …………....124 xxxx1 Opening……………………124 xxxx0 Call conferencing facility

Security Deposit for New Connection:

• PCOs w/o ISD facility - Rs.600/ for Rural & Rs.1000/ for Urban

• ISD facility will be provided after taking an - additional deposit of Rs.2000/

• Minimum Guarantee:> Rs.80/ for Rural area

> Rs.200/for Urban area

•Service Tax @ 12.36% extra

PCO

U-ITC BSNL PREPAID CARDS Use it for local / STD / ISD call from any BSNL landline /

Mobile phones Tariff feature ……….. Pay-Per-Second Cards can be used from telephone having no outgoing

facility Access code is 1802425 Storing / Attaching the 16 digit code and access code

1802425 in mobile contacts is possible, which made this card customer friendly

Store the following with the contact name “UITC”or any other name of your choice in your handset / feature phone

1802425p1p<16 digit secret code>#<destination number># (p Stands for pause & 3 consecutive pressing of * will

insert a pause in Nokia phones).

PIN less dialing of UITC implemented Procedure to attach / Store The PIN less dialing is enabled once the customer attaches

the PIN by dialing 1288425 The customer has to dial this number once to register the

pin for CLI attachment, each time new UITC is used After successful registration/ attachment, authentication is

automatically done using CLI, and upto 5 CLI can be attached with a pin. But no CLI can attach more than one pin at a time.

The customer can also detach PIN by dialing 1288425 after the available balance is exhausted.

Call conferencing facility also possible by using U-ITC

U-ITC – PINLESS DIALLING FACILITY

MRP in Rs. 20 55 110 300 550 1100

Talk value in Rs. 16 47 100 281 520 1050

Validity in days 10 30 60 90 120 180

Call charges within the country 1ps for 1sec to any network

U-ITC – TARIFF

Country ISD Pulse rates (Ps./sec) 1-min. charge (Rs./min)

Saudi, Kuwait, Behrin, Yeman 11 6.60

UAE 12 7.20

Quatar, UK, Australia, Newsealand 13 7.80

Oman 18 10.80

Sri Lanka, Nepal, Bangladesh, Bhutan,

Pakisthan14 8.40

Maldeep 45 30

Modem type LAN Wi-Fi Wi-Fi Range (LOS) Rate Approx Availability

Type I 1 / 4 No Nil 1100 Open Mkt

Type II 1 / 4

b/g standard 100 feet 2000 Open Mkt

n standard 300 feet 3000 Open Mkt

For knowing the Broadband usage, Please visit: http://selfcare.sdc.bsnl.co.in

For enquiry: 12678 / 1504 / www.bsnl.co.in

WIRELINE BROADBAND• Require ADSL Modem at Customer Premises

WHAT ALL CAN I DO WITH 1-GB DOWNLOAD 1 Byte = 8 Bit

1 MB = 1024 KB

1 GB = 1024 MB

An average web page is about 100 - 200 KB

1 hr. Text chatting require around 10 MB, So we are able to chat around 100 hours for 1 GB

1 –email – 10 KB

1 hr. on line Game – 50 to 100 MB

1 hr. voice & video chatting – 50 MB to 300 MB

1 MP-3 Music file – 2 to 5 MB

NMEICT (National Mission on Education

through Information & Communication Technology

A Project of Ministry of HRD, Govt. of India

BSNL has to provide .1-GB VPN over Broadband Connectivity to Universities . 512-Kbps Broadband connections to colleges affiliated to

any university @ Rs.1125 per annum

Students to share the study materials, library , question papers etc. of different universities, there by we can boost our knowledge resources

Bundled 10 Mbps & 20 Mbps connectivity in optical fiber cable is also coming under this project @ Rs.22500 / Rs.45,000 per annum

BSNL KANNUR SSAPl.Visit our web site:

http://web.bsnlkannur.in

www.bsnl.co.in

Thank You

--------------------------

JAI BSNL

JAI BHARATH