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Bills Tender Seal & Signature of bidder1

Bharat Sanchar Nigam Ltd.(A Govt. of India Enterprise)

O/o The General Manager Telecom DistrictNainital, HQ. Haldwani

BID DOCUMENTE-Tender for printing Telephone & Mobile Bills for Nainital

SSA

No: GMTD/NT/Plg/E-Tender/Printing Bills/2018-19/1 Dated 17.01.2018

Last date and Time of submission of E-Bid : 06.02.2018 up to 11:30 HrsLast date and Time of physical submission of Bid: 07.02.2018 up to 17:00 Hrs.Date and Time of E-Bid opening (Technical bid): 08.02.2018 at 11:30 Hrs.

S.N Description of Work Estimated Cost Bid Cost Bid Security/EMD

1 Heavy Duty Printing of Telephone Bills (Landline, BroadBand, Mobile etc) and Post Printing Solutions for BSNL Nainital SSA.

Rs. 5,25000/- Rs. 590/- Rs. 13125/-

Bid Cost and EMD shall only be in the form of Bankers Cheque/Demand Draft/Pay Order/RTGS/Bank Guarantee, in favour of AO (Cash), BSNL, O/o GMTD, Nainital issued by Nationalized/Scheduled Bank other than cooperative bank, payable at Haldwani. Bids without due Bid Cost and EMD shall be summarily rejected.

Note : Before preparation & submission of E-Bid, kindly read terms & conditions carefully and see all clarifications/corrigendumFor details & downloads please visit our website: http://tender.bsnl.co.in

:%20http://tender.bsnl.co.in


SECTION-IBharat Sanchar Nigam Ltd.

(A Govt. of India Enterprise)

NOTICE INVITING TENDER

On behalf of Chairman & Managing Director, Bharat Sanchar Nigam Limited, E- Tenders are invited by General Manager Telecom District, Nainital from experienced contractors for Heavy Duty Printing of Telephone Bills (Landline, BroadBand, Mobile & etc,) and Post Printing Solutions for BSNL, Nainital SSA. Tender will be two bid System (technical Bid & Financial Bid).S.N Description of Work Estimated Cost Bid Cost Bid

Security/EMD1 Heavy Duty Printing of Telephone Bills

(Landline, BroadBand, Mobile & WLL etc) and Post Printing Solutions for BSNL Nainital SSA.

Rs. 5,25000/- Rs. 590/- Rs. 13125/-

1. Tender document can be obtained by downloading it from the website www.tender.bsnl.co.in and www.tenderwizard.com and selecting BSNL from their home page. The bidders downloading the tender document are required to submit the Bid Cost & Bid Security/ EMD amount through DD/Banker’s cheque along with their E- bid, failing which the tender bid shall be left archived unopened/rejected. The DD/banker’s cheque shall be drawn from any Nationalized/ Scheduled Bank (other than cooperative Banks) in favour of Accounts Officer (Cash), BSNL, O/o GMTD, Nainital payable at Haldwani.

2. Bidder can also deposit the requisite Bid cost & Bid security through RTGS/NEFT to the account detail given at clause 10 of Section – II, E-bidding instructions to the bidders.

3. The NSIC units shall be exempted from submission of cost of bid document on production of requisite proof in respect of valid certification from NSIC for the tendered item.

4. Bid should be submitted through e-bidding only and up to 11:30 Hrs. on dated 06.02.2018. In addition to above bidder needs to submit the following documents physically (Offline) in a sealed envelope addressed to the AGM(Plg) O/o GMTD BSNL, Awas- Vikas PO Bhotia Parao, Haldwani-263139, so as to reach him on or before the date & time of submission of bids specified in NIT. The envelope must be superscripted as below:

‘Bid Security & Authorization Envelope’(E-Tender for printing Telephone & Mobile Bills in Nainital SSA)


To, AGM(Plg) BSNL O/o GMTD , Awas- Vikas, PO Bhotia Parao, Haldwani-263139

From: ..........................................., Do not open before Date: 00.01.2018, Time: 11:30 Hr

http://www.tender.bsnl.co.in/


i. DD/Banker’s Cheque/Bank Guarantee/RTGS Receipt/NEFT Receipt against payment of tender fees & EMD as mentioned in NIT. Latest valid NSIC certificate to be submitted if exempted.

ii. Power of Attorney in Original (if applicable).iii. Original copy of affidavit (if any)

- The above documents needs to be sent physically to AGM (Plg), O/o the GMTD, BSNL, Awas-Vikas, PO Bhotia Parao, Haldwani (Uttarakhand) up to 17:00 Hrs. on dated 07.02.2018. No bid will be accepted after scheduled date & time.

- E-bidding and quote of prices shall be done independently in the electronic format of e-bid to be accessible through an authorized user ID and Password, to be issued by BSNL through its authorized agency.

- E-Tender will be received up to 11:30 Hrs of 06.02.2018. The Technical bid will be opened through e-bidding portal on 08.02.2018 at 11:30 Hrs. Tenders received late will be rejected. The tenders will be opened in the presence of tenderers or their authorized representatives who may wish to be present during opening of tenders.

In case 08.02.2018 happens to be a holiday, the tender will be opened on the next working day. Financial bid in r/o eligible bidders only will be opened through e-bidding portal on the specified date as conveyed to the tenderers by the GMTD, Nainital.

5. The following documents ( Self attested scanned copies of certificates) shall be uploaded by the contractor along with Technical Bid as a proof of his/her eligibility and qualification/credibility for the contract work:

The Eligible bidder shall be an Individual or Partnership firm or Indian Company having the requisite experience in Bill printing. Contractor shall provide documentary proof of satisfactory experience for the Printing of Telephone Bills/ Electricity Bills/ Water Bills etc. with variable data in DOT/ BSNL/ MTNL/ PSU of Central Govt/ State Govt for similar works.

i. Scanned Copy of Tender Document (s) shall be uploaded in original (without any alteration), must be duly filled in and signed by bidder or his authorized representative along with seal on each page. All corrections and overwriting must be signed with date by the bidder or his authorized representative.

ii. Scanned copies of Bankers Cheque/Demand Draft/Pay Order/RTGS/ RTGS/NEFT Receipts against Bid Cost & Bid Security/EMD.

iii. Declarations regarding no close relative working in BSNL (Annexure – ‘A’).iv. Self attested copies of experience certificate issued by an officer not less than the

rank of JAG/DGM level or equivalent rank officer, that the tenderer had completed such supply satisfactorily in the public sector, State Govt./Central Govt./BSNL/DOT/Central PSUs organization during last 7 years ending last day of month previous to the one in which applications are invited should be either of the following :-

Three similar completed works costing not less than the amount equal to 40% of the estimated cost.


ORTwo similar completed works costing not less than the amount equal to 50% of the

estimated cost.OR

One similar completed works costing not less than the amount equal to 80% of the estimated cost.Similar work means work of printing of Telephone bills (Landline, Broadband, Mobile & WLL etc)/ Electricity Bills/ Water Bills etc.

v. Average annual financial turn over during the last 3 years, ending 31st March of the previous financial year should be at least 30% of the estimated cost. The turnover of the company/contractor is to be issued/certified by the charted accountant/auditor.

vi. Copy of GST Registration Certificate of the firm.vii. Copy of PAN Card

viii. Copy of the Firm’s Partnership deed/Proprietorship Affidavit on Non – Judicial Stamp Paper/Memorandum of association/Registration documents, as applicable.

ix. “Power of Attorney” or authorization of the competent authority, in case the person other than the tenderer has signed the tender document, bid, agreement etc.(In case of any document found fake/forged, tender will be cancelled and EMD/SD will be forfeited at any stage.) The bidder is expected to examine all instructions, forms, terms and specifications in the Bid Documents.

6. Price/Financial bid shall be uploaded separately in respective link only and bidder shall be required to upload required information in electronic form only. No hard copy of price bid shall be uploaded in mandatory/general document. No hard copy of price bid is required to be submitted to BSNL office.

7. VERIFICATION OF DOCUMENTS AND CERTIFICATESThe bidder will ensure that all the documents and certificates, including

experience/performance and self certificates submitted by him are correct and genuine before enclosing/uploading them in the bid. The onus of proving genuineness of the submitted documents would rest with the bidder. If any document/ paper/certificate submitted by the participant bidder is found / discovered to be false/fabricated / tempered /manipulated either during bid evaluation or during award of contract or thereafter, then the Purchaser will take action as per Annexure - B

Note: 1. The General Manager Telecom District Nainital reserves the right to reject any or all

the tenders without assigning any reason what so ever.2. E-bidding and quote of prices shall be done independently in the electronic format of

e-bid to be accessible through an authorized user ID and Password, to be issued by BSNL through its authorized agency.

3. E-Tender will be received up to 11:30 Hrs. on dated 06.02.2018. The Technical bid will be opened through e-bidding portal on 08.02.2018 at 11:30 Hrs. The tenders will be opened in the presence of tenderers or their authorized representatives who may wish to be present during opening of tenders.

4. In case of any technical problem occurs during opening of tender Bids i.e. Internet connectivity etc. or there is Holiday on Opening Date, in such case BSNL reserve the right to open Tender on next working day and same will be communicated to all bidders through web-portal etc.


SECTION-II

E-BIDDING INSTRUCTIONS TO THE BIDDERS

1. Submission of bids only through online process is mandatory for this tender.

2. The bidders intending to participate in e-bidding process shall have obtained individual Digital Signing Certificate (DSC) well in advance.

3. The bidders intending to participate in e-bidding process shall have to register with BSNL authorized e-Tendering agency namely M/s ITI Limited through their website www.tenderwizard.com and selecting BSNL from their home page.

4. Bidder shall have to pay Rs 3500/- plus service tax through electronic transfer as one time annual registration fee for participating any e-bid published by BSNL through ITI.

5. On registration with ITI bidder shall be provided access to ITI e-Tender web portal for accessing and down loading and uploading bid document. It may please be noted that bidder can access and down load bid document but cannot participate in tendering process without registering themselves with ITI E-tender portal.

6. For participating in E-Tendering process bidder shall access E-tender document uploaded on the portal and pay requisite tender processing fee as defined for each tender as designated window in the portal. Normally e-tender processing fee is 0.05% of estimated cost of each block in tender subject to minimum Rs 500 and maximum Rs 5000 plus service tax (as applicable).

7. SUBMISSION OF E-BID DOCUMENT:(i) The bidder shall be required to fill information and other details as defined in

Technical Eligibility Sheet. (ii) The bidder shall also be required to pay cost of bid document and bid security as

defined in NIT. The details of payment particulars are to be filled in the prescribed format given in the bid document and made accessible to bidder as basic information sheet in the web portal. In case payment of bid cost and EMD are made through DD, original copies of the payment particular as mentioned in basic information sheet shall have to be submitted to of AGM (Plg) O/o GMTD, Nainital, HQ at Haldwani, (Uttarakhand) on or before defined date in NIT. Bids without submission of original copies of payment details up to prescribed dates, shall be rejected summarily.

(iii)The bidder shall be required to upload scanned copies of eligibility documents as defined in clause number 5 of Section I of bid document and shall also be required to furnish basic information of their mandatory documents in the electronic sheet mentioned above and defined at web portal.

(iv)Basic Information sheet and Technical Eligibility Sheet shall be part of Technical bid document and shall be uploaded along with Technical bid and eligibility documents.

(v) Price/financial bid shall be uploaded separately in respective link only and bidder shall be required to upload required information in electronic form only. No hard copy of price bid shall be uploaded in mandatory/general document. No hard copy of price bid is required to be submitted to BSNL office.

8. Submit your bids well in advance of tender submission deadline on ETS as there could be last minute problems due to internet timeout, breakdown, etc.


9. Minimum Requirements at Bidders end:a. Computer System with good configuration (Min P IV, 1 GB RAM, Windows XP)b. Broadband connectivity. c. Microsoft Internet Explorer 6.0 or aboved. Digital Signing Certificate(s) for users.

10. The details for making payment through RTGS/NEFT is as below:

11. Contact details of E-tendering Partner:

All the queries related to E-bidding process and issue of passwords may directly be addressed to

BSNL’s E-bidding partner M/S ITI Limited through their E-tendering web portal. Address of the

portal is given here for easy access

https://www.tenderwizard.com/ROOTAPP/build.jsp?htmName=contactus&company=BSNL. If you

need any further assistance please feel free to call on AGM (Plg) or SDE (Plg), O/o GMTD, BSNL

Nainital on telephone number 05946-285333, 221806 during 11:00 Hrs to 16:00 Hrs of any working

day. Some of the contact details of our E-bidding partner are given.

Postal Address of E-bidding Partner:

Company Name BHARAT SANCHAR NIGAM LIMITEDBank Account Holder Name Accounts Officer (CASH) BSNL

Company Address O/o General Manager Telecom District Nainital.City HaldwaniState Uttarakhand

Company Bank Name PUNJAB NATIONAL BANKCompany Bank Branch Nainital Road, HaldwaniCompany Bank Code 0196

Account Number 0196002100036208Bank Account Type Current (Collection Account)Bank IFSC Code PUNB0019600

Bank MICR Code 00002400Bank Phone No 05346282557, 283016

Bank Officer Name Sh. BK Sharma, Chif ManagerService Tax Registration No AABCB5576G3ZP

TAN MRTB00663F

https://www.tenderwizard.com/ROOTAPP/build.jsp?htmName=contactus&company=BSNL


1

Tender Wizard Helpdesk B-1/5A, 2nd Floor, Main Nazafgarh Road Near Janakpuri Metro Station(East) Janakpuri , New Delhi-110058 Fax No: 91-11-46061763, Ph No: 011-49424365

2

Tenderwizard Help Desk Centre # 24, 1st Floor, Sudha Complex Near Havanoor Circle, 3rd Stage, 4th Block, Basaveshwaranagar Bangalore - 560 079 Ph:91-80-40482000, Telefax: 91-80-40482114, Email: [email protected]

3

Shri Rajesh Kumar Manager-(BD), ITI Limited Plot No. 495-496,Main Madhuban Road Near Ambedkar Polytechnic College, Ganesh Nagar II Extn Shakarpur, New Delhi-110092 Tele-Fax:011-22023084, Mobile: 09668123587, E-Mail:[email protected], [email protected]

Sn PARTICULARS CONTACT PERSON

CONTACT NUMBER EMAIL ID

1 e-Tendering Registration Queries

Registration Helpdesk

011-49424365

[email protected]

2 e-Tendering Process Queries Help Desk 011-49424365

[email protected]

3 For Digital Signature Ashok Kumar 011-49424365

[email protected]

4 For Business Enquiries Prabhudev BJ 011-49424322

[email protected]

5 e-Tendering Process Queries – Himachal Pradesh

Help Desk 0172-3953753

[email protected]

6 e-Tendering Process Queries – Punjab

Help Desk 0172-3953753

[email protected]

7 e-Tendering Process Queries – Haryana

Help Desk 0172-3953753

[email protected]


SECTION-III

TENDERER’S PROFILE

General:

1 . Name of the tenderer/firm…………………………..2 . Name of the person submitting the tender, whose Photograph is affixed

Shri/Smt…………………………………………………………

(In case of Proprietary/Partnership firms, the tender has to be signed byProprietor / Partner only, as the case may be)

3 Address of the firm

………………………………………………………………………

………………………………………………………………………

4 Telegraphic Address………………………………………………………….......

5 Tel No. (With STD code) (O)………………..(Fax)…….…………(R)……….…6 Registration & incorporation particulars of the firm:-

…………………………………………………………………………..

(Please upload self attested scanned copies of documents of registration/incorporation of your firm with the competent authority as required by business law with Technical Bid)

7 Name of Proprietor/Partners/Directors…………………………………………...

8 Tenderer’s Work Experience details ………………………………......... (Self attested copy of the experience Certificate should be uploaded with Technical bid)

9. Details of Bid Cost and EMD/Bid Security. ………………………………………….

10. Tenderer’s bank, its address and his current account number….........................…………………………………………………………………………………........

11. Permanent Income Tax number, Income Tax Circle …………………….

I/We hereby declare that the information furnished above is true and correct

PlaceDate

Signature of tenderer/Authorized Signatory…………………………….. Name of tenderer …………………………………………

PHOTO


Section –IV

INSTRUCTION TO THE BIDDERS

DEFINATONS

1.“The Purchase” means the GMTD, Nainital HQ Haldwani, BSNL.2. “The Bidder” means an individual or the firm who participates in this tender and submits its bid.3. “The Supplier” means an individual or the firm providing services under the contract.4. “The Services” means printing of the, detailed bills or any other document and post print operation.5.“Letter of Intent (LOI)”means the written communication to the successful tendered of intention of the purchaser for the purchase of the service as per the purchase order read with the tender documents.6.“Purchase Order” means the written order singed by the purchaser for the purchase of services after the successful bidder has accepted the LOI. It shall include all the attachments and appendices there to and all the documents incorporated by the reference there in. This, along with the letter of intent and tender documents shall constitute the contract.7.“The Contract Price” means the price payable to the supplier under the purchase order for the full and compliance of his contractual obligation.8.The record, term and expressions not specifically define herein or in the tender documents shall have the same meaning assigned to them in the Indian sale of Goods Act, 1930 or the Indian contract Act, 1872 or the General clause Act, 1897 as the case may be The Head notes are for guidance only and shall not affect the interpretation or construction of any provision thereof and in the tender documents.9.“SBO” means Service Bureau Organization, which is the vendor who will be providing the printing service.10.“ABF-amount Billed For” means amount for which the bill is issued.11.“Print Impression” means printing on one side of paper

Bid cost and Bid Security (EMD)1.Bid Cost and EMD shall only be in the form of Bankers Cheque/Demand Draft/Pay Order/RTGS, in favor of AO (cash), BSNL, O/o GMTD, Nainital HQ Haldwani issued by Nationalized /Scheduled Bank other than cooperative bank, payable at Haldwani. Bids without due Bid Cost and EMD shall be summarily rejected.

2. Bidders registered with National Small Scale Industries Corporation, Govt. of India for similar items & having a monetary limit not below the total bid value may claim exemption from payment of cost of tender form & EMD. The bidder shall furnish along with the bid a certificate/documentary proof in respect of registration clearly specifying the monetary limit. In case the bid value exceeds the monetary limit, exemption for payment towards cost of tender form shall not be available & the bidder shall furnish for the difference. Such bidders should also submit their monthly turnover in support of the claim for meeting the delivery schedule duly certified by the NSIC. Moreover, they should also produce documentary evidence showing that the firm is registered with NSIC for the items tendered for. Failure to comply this provision shall result in summery rejection of the bid. The maximum amount of monetary limit for which NSIC registered SSI units will be entitled to get advantage of concessions admissible to them shall be limited to Rs. 25 Lakhs ( Rs. Twenty Five Lakhs only).


3.If a vender registered with NSIC under single point registration scheme claiming concessional benefits is awarded work by BSNL and subsequently fails to obey any of the contractual obligation, he will be debarred from any further work/contract by BSNL Minimum for one year from the date of issue of such order.

4. The amount deposited as bid security shall carry no interest during the entire period it remains with GMTD, BSNL, Nainital HQ Haldwani.5. The bid security of the unsuccessful bidders(s) shall be refunded only after the successful completion of the tender process. To expedite refund bidders are advised to enclose a pre-receipt with the bid.6. The bid security of the successful bidder(s) will be discharged upon the bidder’s acceptance of the purchase order and on furnishing the security deposit/ performance guarantee.7. The bid security shall be forfeited:-a) If a bidder withdraws his bid during the period of bid validity as specified by the bidder on the Bid form.

ORb) In the case of a successful bidder, if the bidder fails to sign the contract and/or fails to furnish performance guarantee in accordance to the relevant clauses of the tender document(s).BIDDING PROCESS AND COST OF BIDDING

1. Bidding shall be done through e-bidding in the electronic format of e-bid to be accessible through an authorized user ID and Password, to be issued by BSNL/ its authorized agency after submitting proof of the depositing cost of document. 2. Bidding process is two stage bidding. In the first stage, after initial evaluation, bids shall be evaluated for techno-commercial compliances and in second stage financial bid shall be opened and evaluated only for those bidders who have been found successful in techno –commercial bid evaluation of first stage. However bidders have to bid for both i.e techno-commercial and financial bidding together as per process explain for e-bidding.3. The bidder shall bear all costs associated with the preparation and submission of the bid. The BSNL will, in no case, be responsible or liable for these costs, regardless of the conduct or outcome of the bidding process.

TECHNICAL BID OPENING

BSNL has adopted e-tendering process which offers a unique facility for public Online Tender Event (TOEs). BSNL’s Tender opening Officers as well authorized representative of bidder can attend the public on line tender opening event from the comfort of their offices. However, if required, bidders or their authorized representatives can attend the tender opening event at chamber of AGM (Planning), O/o GMTD Nainital, HQ Haldwani, Uttarakhand where BSNL’s tender opening Officers would be conducting public on line tender opening event (TOE).

FINANCIAL BID OPENING

(i) Financial Bids for techno commercially qualified bidders shall be opened by tender opening committee on a date to be intimated later on to each qualified bidder.


LATE BIDS

Any bid received by the BSNL after the deadline for submission of bids prescribed by the BSNL NIT, shall be rejected.

Clarification of Tender DocumentsA prospective bidder required any clarification(s) of tender documents may notify the purchaser in writing. The purchaser may, if necessary, respond in writing to such request(s) for clarification(s) of the tender documents, if received not later than10 days prior to the last date for the submission of the bids. The copies of the query (without identifying the source) and clarification(s) by the purchaser shall be sent to all the prospective bidders who have purchased the tender documents.No request for post-bid clarifications shall be entertained.

Amendment to the Bid DocumentsThe purchaser, for any reason, whether at its own initiative or response to the clarification(s) sought by the prospective bidder(s) may, at any time, prior to the last date for submission of the amend the bid documents. All such amendments shall be notified on our website as given in NIT. These modifications/amendments shall be binding on all concerned.

PERIOD OF VALIDITY OF BIDS 1. A bid shall remain valid for 180 days after the date of opening of bid(s). A bid valid for a shorter period shall be rejected as a non-responsive bid.2. In exceptional circumstances, the purchaser may seek the bidders’ consent for extension of the period of validity of bid(s). The request and the responses thereto shall be made in writing. The bid security shall also be suitably extended. A bidder shall however, has the right to refuse for an extension without any risk to his bid security. A bidder conceding to the request for extension of time shall, however, not be permitted to modify his bid.

SUMMARILY REJECTION OF BIDSOne or more of the following reasons/omission will render a bid liable to summarily

rejection.1. Any bid received by the BSNL after the deadline for submission of bids prescribed by the BSNL NIT, shall be rejected.2. A bid, unless excepted specifically, not accompanied by required Bid Cost/EMD (Bid security) along with Technical bid as per NIT.3. A bid not accompanied by a documentary proof as per eligibility criteria of NIT.4. E-Bid in which rates have not been quoted in the manner specified in the bid form.5. Influencing the evaluation of bids.

Above list is not exhaustive. GMTD Nainital reserves the right to reject any bid for any reason to his satisfaction for awarding the tender fairly.Protective Clause: The purchaser reserves the right to disqualify such bidders who have record of not meeting the contracted obligations against earlier contracts entered into with the purchaser.CLARIFICATION OF BIDSIn the process of examination, evaluation and comparison of bids, the Purchaser may, if necessary ask the bidder(s) for clarification(s) of the bid(s). The request for such clarification(s) and the response thereto shall be in writing. In case of no response from bidder his bid is liable to summarily rejection.


INFLUENCING THE EVALUATION OF BIDS & AWARD OF CONTRACTNo bidder shall attempt to influence the Purchaser on any matter relating to the tender(s). Any attempt to influence the purchaser in the evaluation and comparison of the bid(s) and in award of the contract shall result in summarily rejection of the bid(s) of such bidder(s).PRELIMINARY EVALUATIONTo determine clause by clause compliance, the bids shall be evaluated in respect to the substantive responsiveness of otherwise. Thereafter the evaluation shall be done for the substantively responsive bids only.A substantively responsive bid is one that conforms to all the terms and condition of the Tender Documents without material deviation. The bid’s responsiveness shall be based on the contents of the bid itself without recourse to any extrinsic material.A bid determined as substantively non-responsive shall be rejected. The bidder(s) shall not be permitted to make correction to make such bid(s) substantively responsive.The Purchaser is not bound to accept the lowest or any Tender and reserve to himself the right to accept the whole or any part of the tender and of allotting the quantities offered. The bidders shall supply the quantities as decided by the purchaser at the approved rates.The terms and conditions in the acceptance of Tender (Purchase Order), if in conflict with those in NIT. NIT shall prevail. Ambiguity or discrepancy, if any, however, shall be explained and adjusted by the purchaser.The purchaser may waive minor non-conformance or irregularity(s) in a bid which does not constitute a material deviation, provided such a waiver does not prejudice or affect the relative ranking of the bid(s).Arithmetical error, if any, shall be rectified in the following manner :1. If there is a discrepancy between the unit price and the total price that is obtainable by multiplying the unit price with quantity, the unit price shall prevail and the total price shall be corrected by the purchaser accordingly.2. If there is a discrepancy between words and figures, the amount in words shall prevail.3. If there are errors in the calculations (from %) of Govt. levies and taxes the same will be corrected by the purchaser.4.If there is discrepancy in %, figures and words in respect of maintenance support or any other charges other than Govt. taxes/ levies the amount indicated in words and figures will prevail in that order.COMMERCIAL EVALUATION OF SUBSTANTIVELY RESPONSIVE BIDSThe bids previously determined to be substantively responsive only shall be evaluated commercially and compared in detail.The ranking shall be based on the prices of goods offered inclusive of all taxes, freight and insurance, if any and the cost of maintenance support.Based on the merits of each case, the distribution of tendered quantity amongst the bidder(s) whose bids are found to be technically and commercially acceptable shall be determined by the purchaser.The purchaser shall have the sole discretion in determining the number of suppliers on whom the purchase orders shall finally be placed. If multiple bids are accepted, the terms and condition offered to the lowest shall also apply to the higher bids.RIGHT TO VARY THE QUANTITIESThe purchaser shall reserve the right, at the time of award of contract, to increase or decrease the quantity by up to 25% of what is specified in the schedule of quantities without any change in unit prices or other terms and condition.The vendor shall regulate the delivery of ordered goods/services as per written instruction from the purchaser.


The purchaser may also place add-on order(s) up to a max. of 25% of the tendered quantities in one or more lots over a period of One year from the date of acceptance of the LOI by the bidder.For an add-on purchase up to 25% the prices shall be worked out after taking into consideration the variation(s) only in taxes and duties, if any.RIGHT TO ACCEPT/REJECT ANY OR ALL BIDSThe Purchaser is not bound to accept the lowest or any other bid and reserves the right to accept or reject any bid, and to annual bidding process and reject all bids, at any time prior to the award of the contract without assigning any reason(s) whatsoever and without thereby incurring any liability towards the affected bidder(s) on this ground.NOTIFICATION TO THE SUCCESSFUL BIDDER(S)Before the expiry of the validity of bids, the Purchaser shall notify the successful bidder(s) in writing by registered letter or by fax, (to be confirmed in writing by registered letter) about the acceptance of the successful bid(s).The bid security of the successful bidder(s) shall be discharged only after the performance security is furnished by such bidder(s).LETTER OF INTENT (LOI)1.The letter of intent shall constitute the intention of the Purchaser to place a purchaser order on the successful bidder(s).2.The bidder shall, within 15 days of the issue of the LOI, communicate his acceptance and shall also furnish performance security in conformity with the bid documents.3.A Certificate of no near relative working in BSNL and undertaking shall be submitted along with agreement and performance security in Annexure A.4.Failure to comply with the requirement of above clause 2 of LOI shall constitute sufficient ground for the annulment of the acceptance of the bid and forfeiture of the bid security in which event the Purchaser shall feel free to place orders on any other bidder(s) or call for fresh bids.

AWARD OF CONTRACT AND ISSUE OF PURCHASE ORDERISSUE OF WORK ORDERThe purchaser may consider placement of a order for services on those bidder(s), whose offer have been found technically, commercially and financially acceptable and whose product(s) have been found proven.During the period of contract, if so desired by the purchaser, the supplier(s) shall visit the purchaser at such place and date as may be prescribed by the purchaser for discussions on design(s) and progress of the work etc, at his own cost and means.

PRICES FOR ORDERINGThe approved prices shall remain valid for the period of contract.

RIGHT TO CANCEL THE CONTRACT.The purchaser shall have the right to cancel the contract by giving 3 months notice wholly or in part in the event he is obliged to do so on account of any decline, diminution, curtailment or stoppage of the work(s). Decision of GMTD,BSNL, Nainital will be final.

Period of ContractThe contract shall be valid for a period of one year from the date of signing of agreement.

However, the contract may be extended for a further period upto one year, if agreed by the contractor and the BSNL on the same rate, terms and conditions. Further if tendered value increased due to increase in period or due to any other reason, then the bidder has to submit the additional security deposit against additional tendered value.


Section - V

GENERAL CONDITION OF CONTRACT

1.APPLICATIONSThese conditions shall apply in all the contracts made by the purchaser for the procurement of services.

2.STANDARDThe services supplied under this contract shall conform to the standards mentioned of services.

3.PATENT RIGHTThe S.B.O. shall indemnify the purchaser against the third-party claims/action of infringement of patent, trademark or industrial design rights arising from use of the services or any part thereof in Indian Telecom Network.

4.PERFORMANCE SECURITY DEPOSIT4.1 The supplier, within 15 days of the receipt of the Letter of Intent (LOI), shall furnish performance security.4.2 The proceeds of the performance security shall be payable to the Purchaser as compensation for any loss resulting from the supplier’s failure to complete its obligations under the contract.4.3 The successful tenderer shall provide a Performance Security Deposit of 10% of total value of work order, for the period of Eighteen months as Security Deposit in the form of Bank guarantee in the format as per Section- IX or by a Demand Draft drawn form any Nationalized Bank/Scheduled Bank (other than co-operative Bank) in favour of A.O(CASH) BSNL,O/o the GMTD Nainital, the Security Deposit Carries no interest & refundable only after completion of the contract awarded to Services Bureau organization. If Security Deposit is paid in the form of Bank Guarantee, the validity period of the same shall be Eighteen months initially. Failure in payment of Security Deposit will entail forfeitures of EMD.4.4 GMTD Nainital has right to encash the Bank Guarantee in case of delay/failure to complete perform the job within given period or breach of any clause of this document.

5.INSPECTION AND TESTING5.1 The purchaser or its representatives wherever desired have the right to inspect and check the work for their conformity to the specification. The technical specifications shall specify what inspections and test the Purchaser shall conduct and where they shall be conducted. Where the service decides to conduct such test on the premises of the supplier or its sub-contractor(s), all reasonable facilities and assistance like testing instruments and other test gadgets including access to drawing and production data shall be proved to the inspector(s) at no cost(s) the Purchaser.5.2 Should the services fail to conform to the specifications, the purchaser may reject them and the Supplier shall either replace the rejected services or make alterations necessary to meet the specification at his own cost before re-offering the same for further inspection. 5.3 If any equipment or part thereof, before it is taken over is found to be defective or fails to fulfill the requirement of the contract, the inspector shall give the supplier notice setting forth details of such defect(s) or failure(s) and the supplier, shall remove the defects or replace the services to ensure full compliance with the requirements of the contract forthwith and in any case within a period not exceeding three months of the initial report. These replacements


shall be made by the supplier free of all charges at site, Should it fail to do so, the Purchaser shall reserve the right to reject and/or to get the replacement at the cost of the supplier, the whole or part of the equipment as the case may be. The cost of all such requirement(s) i.e. non replaced rejected services shall be deducted from the amount payable to the supplier. The decision of the purchaser shall be final for considering the service as defective/rejected.5.4 Inspection and testing shall be as per provisions in the General Specifications.

5.5 The testing will include thei. Quality of paper & printingii. Content of the bill & call details5.6 A bill be called a wrong bill if,i. Figures specified in the bill are wrongii. Variation in no of call details i.e. reducing or increasing the call details.iii. Quality of paper or printing is not adequate.iv. Bills not printed according to the approved format.A Wrong bill can be identified by i.Making the sample check by the officer of BSNLii. Complaint from the subscriberIn case of wrong bill the SBO will have to reprint the bill and any cost implication due to delay will have to be borne by the SBO. However if such practice occur frequently the contract is liable for termination.5.7 Unless specified otherwise inspecting authority shall be QA Dept. of BSNL.

5.8 The chief Account officer or his representative or any of his superior officers shall have free access to the site at all times for inspection. The agency shall render to the representative of BSNL all possible assistance and facilities for the purpose.6.DELIVERY AND DOCUMENTSThe services Bureau Organization shall start rendering the services to Nainital SSA at Cross Road, Telephone Exchange, Nainital, within 1 month from the date of W.O. failure to commence operation within that date will result in penalty Charges as per para-8.7.INCIDENTAL SERVICES (WHEREVER REQUIRED)7.1 The Supplier may be required to provide any or all of the following :i. On-Site supervision of assembly and/or start-up of the supplied services;ii. Tools and testers required for assembly and/or maintenance of the supplied services;iii. Supervision, maintenance and/or repair of the supplied goods, for a period of time agreed by the contracting parties provided that such services shall not relieve the supplier of any warranty obligations under this contract.7.2 Financial obligations, if any, of the above services shall be clearly indicated in the offer. Failing that it shall be construed that these services shall be provided by the supplier(s) at its own cost8. PENALTY

In the event of failure to complete the entire print job including other post printing operation, if any, within the print-window timing prescribed, the tenderer shall be liable to pay the penalty as follows and such amount will be deducted from any amount due to him from GMTD Nainital.1. For the first and second day beyond print-window timings: Rs.5000/Day2.For more than (2) two days or part thereof : 0.1% of the “ABF” (amount billed for) the given cycle subject to a maximum of Rs.30,000/- per day.3.If the tenderer is penalized on the above clause more than three times in a year, the contract is liable for termination.


(Note: The “Amount billed for” for this purpose shall be the total of payable amount billed by Nainital SSA for the particular billing cycle and the computerized figures furnished by nominated officer of Nainital SSA shall be final for the purpose).The Designated officer reserves the right to waive the penalty or reduce it, at his discretion, depending upon the merits of reasons such delay. However, this waiver clause shall not be invoked as a matter of routine.

9.PAYMENTSServices Bureau Organization shall arrange to submit its claim on monthly basis. The

bills in triplicate pre-receipted shall be preferred by the service Bureau Organization to Chief/Account officers, O/o General Manager Telecom District Nainital or any other officer nominated by General Manager Telecom District Bikaner of every month for the services rendered in the preceding calendar month. No Payment shall be made for services that are rejected on inspection/testing at site.

10.PRICES:Prices charged by the supplier for services provided and services performed under the Contract shall not vary from the prices quoted in the bid over the period of contract.

11. AMENDMENTS:11.1 Within the scope of the contract the purchaser may, at any time, by a written order to the supplier, amend one or more of the following:i. Drawings, designs and specifications, if the services to be supplied under the Contract shall be manufactured specifically for the purchaser.ii. The method of packing and shipment.iii. The consignee and /or the place of delivery.iv. The services to be provided by the supplier.11.2 If such amendment(s) cause(s) an increase or decrease in the cost of the time Required for the execution of the order, an equitable adjustment shall be made in the Contract price or delivered schedule, or both, and the contract shall accordingly be Amended. Any proposal by the supplier for adjustment under this clause shall be made within thirty days from the date of the receipt of such amendments.12. SUB-CONTRACTS:12.1 The supplier shall not assign/transfer and subcontract its interests/obligations under the contract without the prior written permission of the purchaser.12.2 The supplier shall notify the purchaser in writing of all sub-contracts awarded under this contract if not already specified in the bid. Such notification, in the original bid or later shall not relieve the supplier from any liability or obligation under the contract.13. DELAYS IN THE SUPPLIER’S PERFORMANCE13.1 Services under the contract shall be provided strictly in accordance with the delivery schedule specified in the purchase order.13.2 Delay (s) in the performance of delivery obligations shall render the supplier liable to any or all the following:i. Forfeiture of performance security ii. Imposition of liquidated damages iii. Termination of the contract for default.13.3 If at any time during performance of the contract, the supplier or its sub contractor (s) should encounter conditions impending timely delivery of the services, the supplier shall promptly notify the purchaser in writing of the full fact about the delay, its likely duration and cause(s). After receipt of the supplier’s notice, the discretion for extending the period for performance of the contract after mutual discussions, will be exclusively of the purchaser i.e. GMTD Nainital.


14. Failure to perform within stipulated schedule (Time window)In the event of machinery failure, the Service Bureau Organization shall make alternate

Arrangement at their own cost and ensure that the schedules are not getting affected by not more than 8 hours beyond the stipulated print window timings. GMTD Nainital shall not bear such expenses incurred by the Service Bureau Organization in all such eventualities. In the event of the Service Bureau Organization not able to extend the service even after Expiry of the 8 hours beyond print window timings, a liquidated damage equal to the amount Spent by GMTD Nainital to get the work done through other sources is payable by the Service Bureau Organization to GMTD Nainital in addition to the penalty leviable under clause-8 “Penalty”.The Service Bureau Organization personnel responsible for operations of the equipment and machinery shall be stationed on site on regular basis to handle any contingency plans.15. FORCE MAJEURE15.1 If at any time, during the currency of this contract, the performance, in whole or in part, of any obligation(s) by either party under this contract shall be prevented or delayed by reason(s) of war hostility, acts of the public enemy, civil disturbances, sabotage, fire, floods, explosions, epidemics, quarantine restrictions, strikes, lockouts or act of God (Herein after referred to as events) provided notice of happenings, of any such event is given by either party to the other within 7 days from the date of occurrence thereof, neither party shall by reason(s) of such event be entitled to terminate this contract which shall resume as soon as practicable after such event(s) may come to an end or cease to exist provided further that if the performance in whole or part of any obligation(s) under the contract if prevented or delayed by reason(s) of any such event for a period exceeding 60 days either party may, at its discretion terminate the contract. The decision of GMTD Nainital as to whether an event justifies invocation of force majeure shall be final and conclusive.15.2 PROVIDED also that if the contract is terminated under this clause, the purchaser shall be at liberty to take over from the supplier, at a price to be fixed by the Purchaser shall be at liberty to take over from the supplier, at a price to be fixed by the Purchaser, and which shall be final, all the unused, undamaged and acceptable goods, bought out components and stores of manufacture in the possession of the supplier at the time of such termination or such portion(s) thereof as the purchaser may deem fit accepting such materials, bought out components and stores as the supplier may, with concurrence of the purchase, elect to retain.16. TERMINATION FOR DEFAULT16.1 The purchaser by a written notice of default, may, without prejudice to any other remedy for breach of contract, terminate the contract in whole or in part as the case may be.i. If the supplier fails to deliver any or all of the services within the time period(s) specified in the Contract, or any extension thereof granted by the purchaser pursuant to Clause 13ii. If the supplier fails to perform any other obligation(s) under the Contract; andiii. If the supplier, under either of the above circumstances, does not remedy his failure(s) within a period of 30 days (or such longer period as the purchaser may allow in writing after the receipt of the default notice.16.2 In the event of the termination of the contract in whole or int part,(pursuant to para 16.1) the purchaser may procure from open market services similar to those undelivered and the supplier shall, however, continue performance of the contract to the extent not terminated.16.3 On the happening of any of the above circumstances, the purchaser, without prejudice to its other rights under the law or the contract, may purchase the balance quantity of the services at the risk and cost of supplier and book to him for the payments thereof and shall also claim a set-off of any dues payable under the contract to the supplier against his dues under the contract or any previous contract.

17. TERMINATION FOR INSOLVENCYThe Purchaser may at any time terminate the contract by a written notice of 7 days to the

Supplier, without compensation, if the supplier becomes bankrupt or otherwise insolvent, Provided that such termination shall not prejudice or affect any right or action or remedy Which had accrued or might accrue.


18. ARBITRATION18.1 In the event of any question, dispute of difference arising under this agreement or In connection therewith except as to matter the decision of which is specifically provided Under this agreement, the same shall be referred to sole arbitration of the CGMT Dehradun Or in case, his designation is changed or his office is abolished then in such case to the Sole arbitration of the office for the time being entrusted whether in addition to the functions of the C.G.M.T.Uttrakhand Circle or by whatever designation such officer may be called the(hereinafter referred to as the said officer) and if the C.G.M.T. Uttrakhand Circle or the said Officer is unable or unwilling to act as such to the sole arbitration or some other person appointed by the C.G.M.T. Uttrakhand Circle or the said Officer. The agreement to appoint an arbitrator will be in accordance with the Arbitration and Conciliation Act, 1996. There will be no objection to any such appointment that the arbitration is Government servant or that he has to deal with the matter to which agreement relates or that in the course of his duty as Government servant he has expressed views on all or any of the matter under dispute. The award of the arbitrator shall be final and binding on the parties. In the event of such arbitrator to whom the matter is originally referred, being transferred or vacating his office or being unable to act for any reasons whatsoever such C.G.M.T. Uttrakhand Circle or the said officer shall appoint another person to act as arbitrator in accordance with terms of the agreement and the person so appointed shall be entitled to proceed from the stage at which is was left out by his predecessors.18.2 The arbitrator may from time to time with the consent of parties enlarge the time for making and publishing the award. Subject to aforesaid the Arbitration Act, 1996, and the rules made there under any modification thereof for the time being in force shall be deemed to apply to the arbitration proceeding under clause.18.3 The venue of the arbitration proceeding shall be the officer of C.G.M.T. Uttrakhand Circle at Nainital or much other places as the arbitrator may decide.18.4 All dispute involving litigation arising with regard to it”s agreement/contract shall be subject to jurisdiction of the competent court at Nainital City.

19. SET OFF:Any sum of money due and payable to the contractor (including security deposit refundable to

him) under this contract may be appropriated by the purchaser/GMTD Nainital and set of the same against any claim of the Purchaser or GMTD Nainital. Arrange out of this contract or under any contract made by the Contractor with the Purchaser and /or i.e. GMTD Nainital / BSNL or any other officer of BSNL


Section-VI

Special conditions of contract

These conditions are specific to the job. If any condition is in conflict with previous conditions, the conditions in this annexure will prevail.

1. This is a tender for rate contract to be executed by GMTD Nainital as per NIT for the period of One Years extendable for next one year on the mutual agreed terms. The scope of the tender is to provide print and post-print operations (Stapling & folding) service for printing of Telephone Bills, call details, Broadband details and for post print operations on a continuous basis for a period of two years and extendable on the same terms for a further period of one year on mutually agreed terms.

2. The contractor will also do the processing work of detail billing of electronic exchanges like EWSD/E10B/C-Dot. Department will provide data on CD/cartridge/spool for processing & generating print file. This print file of detail bill should be printed along with telephone bill & it should staple along with respective telephone bill.

3. Offsite printing the SBO has to manage the site for printing operation by his own. BSO has to establish his Branch Office in Municipal area of Nainital City where delivery, receipt & dispatched will be done. BSO shall provide name of his representative duly authorized by valid power of attorney to deal with GMTD Nainital or his nodal officer.

4. The required plant and machinery needed for extending such service to GMTD Nainital shall be owned, install and maintained by the Service Bureau Organizations(SBO).The Service Organization shall carry out the manpower, printer consumables/stationery/window envelopes/spares for installations and operations of plant and machinery owned and operated by Service Bureau Organization.

5. The Service Bureau Organization shall provide foolproof and transparent arrangement in the system to ensure that all the data supplied by the GMTD Nainital is printed. The counter for the number of print images created by the system is also software/system controlled and counter initialization should not be possible by Service Bureau Organization’s operators without the prior approval of nominated officer of GMTD Nainital. This point is of utmost importance since payment to Service Bureau Organization’s monthly claims for the service rendered to GMTD Nainital is based on the reading in the counter and foolproof and transparent arrangement shall be made by service bureau organization to the full satisfaction of GMTD Nainital.

6. Service Bureau Organization shall provide documentary proof of providing similar services as per eligibility criteria of NIT.

7. The software for designing the print-image format shall be developed by Service Bureau Organization free of cost. The Service Bureau Organization is also responsible for making the necessary changes in the software needed, to accommodate any changes to the print-image format, as and when GMTD Nainital puts forth such demand, free of cost, however, such demand from GMTD Nainital for such changes shall not be more than 4 per year. This does not include changes required for inclusion of Commercial advertisements as per clause (m) below at short notice of 10 to 12 days for every billing cycle.

8. Approval for the quality, shape and size of window envelopes to be used shall be taken from GMTD Nainital (if required).

9. The bills have to be delivered to the designated officer by the GMTD Nainital.


10. The Print-Window means the time between when the data is taken and bills are delivered.

11. The bill for payment has to be raised to the respective A.O of GMTD Nainital.12. The responsibility for procuring/stocking the necessary stationery and envelopes for

stuffing the printed bills shall be Service Bureau Organization’s. Necessary storing space for stocking the inventory for about one month’s requirement shall be provided by GMTD Nainital SSA Head at Service Bureau Organization’s risk. The specifications for the type, size and quality of the stationery required for automated handling by Service Bureau Organization’s machinery shall be discussed and mutually agreed to before Service Bureau Organization makes such procurement.

13. Optionally, GMTD Nainital shall opt to recover the cost of printing by soliciting commercial advertisements in the free space left at appropriate position of each Customer’s bill details/special magazine without affecting the overall number of pages for a particular customer. For this Service Bureau Organization shall provide facility to scan/edit/reduce/enlarge the advertisement at appropriate slot at short notice for every billing cycle and such changes required are to be done free of cost.

14. The term of the contract is for a period of 1 years and is extendable for another ONEYear on mutually agreed terms. The contract can be terminate by GMTD Nainital by serving a notice of 3 months The contract can also be terminated by either of the party by serving a notice of 6 months in writing.

15. The SBO shall maintain full confidentiality of the data supplied for creating print images. Under no circumstances, the Service Bureau Organization shall divulge/reveal/share such data for the purpose other than for creating print images for GMTD Nainital. Any violation of this confidentiality clause may result in instant termination of the contract and Service Bureau Organization shall pay liquidated damages of Rs.1000000/-(Rupees ten lakhs only) to GMTD Nainital and GMTD Nainital shall reserve the right to black list the Service Bureau Organization on all India basis.

16. Successful Service Bureau Organization shall also be under obligation to extend similar services to GMTD Nainital at the same agreed rate for any other adhoc / non-cyclic requirements of GMTD Nainital on priority basis, as and when such requirement arise and such request is made by GMTD Nainital to Service Bureau Organization. The printing of special magazine shall be developed by the Service Bureau Organization free -of cost on every billing cycle with prior intimation of 2 to 3 days of processing the bills.

17. Failure to perform within stipulated schedule.18. In the event of machinery failure, the Service Bureau Organization shall make

alternate arrangement at their own cost and ensure that the schedules are not getting affected by not more than 8 hours beyond the stipulated print window timings. GMTD Nainital shall not bear such expenses incurred by the Service Bureau Organization not able to extend the service even after expiry of the 8 hours beyond print window timings, a liquidated damage equal to the amount spent by GMTD Nainital to get the work done through other sources is payable by the Service Bureau Organization to GMTD Nainital in addition to the penalty leviable under “Penalty’ clause NIT


Scope of work

Printing of Telephone Bills and Itemized details using Advanced Laser Printing solutions. and Automating Post-Printing Operations like folding, stapling, collating, sorting, stuffing and delivering of printed outputs in the GMTD Nainital SSA at Avas-Vikas, Haldwani, Nainital for a period of one year and extendable on the same terms for a further period of one year on mutually agreed terms. Processing work of detail billing of electronic exchange like OCB/C-DOT Department will provide data on CD for processing & generating print file. This print file of detail bill should be print along with telephone bill & it should staple along with respective telephone bill.

Technical Specifications details are in Section-VII.

The GMTD Nainital requirement for such service is cyclic in nature and printing of approx 27500 bills per month. The growth plan of GMTD Nainital envisages an increase of 10% annum. The Service Bureau Organization should be capable of handling the increased print load without affecting the print-window timings as mentioned in clause 7 of Technical Specifications mentioned in Section-VII.


Section-VII

Technical Specifications

1) The process of printing shall be of the kind that supports variable data and variable font-size, etc; and shall be of laser based. The printer resolution has to be minimum of 300 x 300 dpi and up to 600 x 600 dpi. GMTD Nainital will have discretion to finalize the resolution to be used.

2) Printer speed shall be in the range of 50 to 150 delivered images per minute with duplex printing in highlighted mode capability on cut-sheet of A4 size. Printer should be able to print on both sides of the paper.

3) The printing technology shall be of the capability for advanced print languages such as IPDS, POSTSCRIPT and PCL. Black & shades of black data printing is required on the both sides of sheet.

4) The printing of logos, photographs (Black & Shades of black) barcodes signatures and Indian languages scripts etc; should be possible using the printing system as clause (6) below.

5) The print layout of the bills will be designed in consultation with the software group of GMTD Nainital SSA and there shall be enough flexibility to change the print-layout and details at short notice of 12 days as per the needs of GMTD Nainital.

6) Bill Format:

a)The tenderer for printing of bills, shall use pre-printed stationery. The format of the bill and colour scheme of the bill are detailed below. The bill two side, the front & back side. The front side of the bill contains the heading, bill details space for magazine, space for call & broadband details and the counterfoil. On backside of the bill, only the instruction to the customers will be provided which will be pre-printed. This pre-printed portion will not be counted towards print image for the purpose of payment. Calls & Broadband usage details which are over & above that are printed on front page, will be printed on separate cut sheet stationery of A-4 size of paper (as per sample). Printing of the Calls & Broadband usage details on these pages will be black / shades of black.

b)The heading of the front side of the bill will have 2cm wide strip on the top of the page and will contain BSNL office address and logo. This will be fixed pre-printed portion on all the bills and will be in four colours. The heading will be followed by details. This part will be printed in black & shades of black. This part is variable with every bill and every subscriber. The bill details will be followed by Calls & Broadband usage up to the extent that can be accommodated, magazine will also be printed here. The bottom most part will be 5cm strip containing counterfoil. This part will also be black /shades of black.

c)The matter and layout of the pre-printed part of the bill may also undergo changes. However, such changes will be intimated to the bidder at least 12 days prior to the bill dated from which changes are required. It will be three times in a year. The changes should be carried out without any extra cost to the BSNL.

7) The Print-Window shall be 48 hours for printing up to one lakh bills. The print-window of 48 hours shall mean that at the end of 48 hours the entire job of printing, folding, stapling, sorting, stuffing in to envelop and sending to A.O.(TR) O/o GMTD, Nainital at Avas- Vicas, Haldwani, distt. Nainital, Uttarakhand, is completed in a phase manner over the entire print window time and at the end of total print window no job is left pending. If the entire job is


completed during night hours or before the opening time of A.O. (TR) office or if the next day happen to be Sunday or closed holiday, the job of sending to the A.O. (TR) office is to be completed immediately on opening of office.

8) The GMTD Nainital /concerned Nodal Officer will handover variable data in separate data-files like ‘Billing Data’,’ Detailed Bill Data’, ’Trunk Calls Data’ etc. The SBO shall ensure that all related data are grouped together and printed as a single bill. The GMTD Nainital /concerned nodal officer shall provide the data cartridge required for generation of print-images. Separate files for main bills and STD/ISD itemized bills will be provided which will have to colleted and telephone number-wise final print images inclusive of STD & ISD Details generated by SBO for printing. Bills should be printed in any order as desired by GMTD Nainital /concerned nodal officer such as telephone number-wise, pin code-wise, single sheet, dual sheet, multiple sheet commercial important subscriber etc. at no extra cost. CIC & group bill are to be printed separately & if required by BSNL.

9) The agency shall print bills whenever SOFT DATA are sent to them. The files will be sent in lots of any number of bills, whenever granted for billing system.

10) The post-print mechanization process shall have folding, stapling & facility to enclose newsletters and bulletins/enclosures to all or target group of customers (i.e; on selective basis). The speed of operation of post printing mechanization system shall be in synchronization throughout of the printing system to ensure that final print-window timings are maintained at any cost.

11) Paper 80 GSM with quality as approved by the GMTD Nainital /concerned nodal officer. 12) In case of any controversy decision of GMTD Nainital /concerned nodal officer will be final.


Declaration


1.Name of the Tenderer : ……………………………………

2.Full address of the Tenderer : ……………………………………

3.Name of actual signatory to the Tender: ……………………………………

4.Total Nos of pages of Tender offer & its enclosures: ……………………………………

5.Quotation/Financial Bid As per Section-VIII

I have carefully read the tender conditions detailed in the Tender and all its Annexure and I have understood the tender conditions in full and abide by the same.

I shall abide by the decision of the GMTD BSNL, Nainital Telephones or the arbitrator appointed by him on any matter of dispute or clarification on any aspect in the implementation of the contract.

Signature:

Name & address of the company (With seal)

Station:Date:

To,GMTD,Nainital .

Enclosures(List of Documents to be uploaded along with NIT)

1. Self Attested Copies of Experience Certificate as per NIT2. Self Attested Copies of Turnover Certificates issued by Chartered Account / Auditor 3. Self Attested copy of GST Registration.4. Self Attested copy of PAN Card.5. Self Attested copy of the Power of ATTORNEY, if any.6. Self Attested copy of the Partnership deeds/Memorandum of Understanding, if any.7. Affidavit on Non-Judicial Stamp Paper in case of Proprietor8. BID Cost & EMD in form of Bank Guarantee or DD issued in favour of Accounts

Officer (Cash), BSNL,O/o GMTD, Nainital, for an amount as per NIT.9. Profile of the Tenderer.10. Declaration regarding no close relative working in BSNL (Annexure – ‘A’)


Section-VIII

Price bid (Financial quote)

No: GMTD/NT/Plg/E-Tender/Printing Bills/2018-19/1 Dated 17.01.2018 (A) PRINTING OF TELEPHONE BILLS:

S N

Item Details Rate (Rs.) In figure

Rate (Rs.) In words

1

Cost of per Bill Printing of Land Line, Broad Band, Post paid GSM, WLL etc with image in 4 multi colours on both sides including cost of pre-printed stationary in multi colours on both side cut-sheet of A-4 size of 80 GSM high quality paper with coloured BSNL Logo

(B) POST PRINTING OPERATION:

SN Item Details Rate (Rs.) In Figure

Rate (Rs). In words

2 Cost of Sorting, Folding and Stapling of

per bill (Stapling including additional sheets, if any )

Evaluation Cost = Cost per Bill = Rates of Sr. No [(1+2)]

The rate quoted will be multiplied by no. of lines of Nainital for serial no.(1) & (2).All Rates are required to be quoted.GMTD Nainital is free to choose any of the above services at any time of the contract.The rates should be quoted in Figure & words.The rates should be valid throughout the entire period of contract.The rates as shown should be all inclusive i.e. duties, levies, packing, forwarding, freight , Insurance, etc. except GST which will be paid extra as per actual.

Sign & SealName & Address


Section-IX

BID SECURITY (EMD) FORM

Whereas………… (here in after called “the Bidder”) has submitted its bid dated……for the work of ……………………………………………………….…………………….. Tender No.………………………………………………………………… KNOW ALL MEN by these Presents that WE…….OF……..having our registered office at ………..(here in after called the “the Bank”) are bound unto ……….(hereinafter called “the Purchaser”) In the sum of ……….for which payment will and truly to be made of the said Purchaser, the Bank binds itself, its successors and assigns by these presents.

THE CONDITIONS of the obligation are:

If the Bidder withdraws its bid during the period of bid validity specified in NIT

If the Bidder, having been notified of the acceptance of its bid by the Purchaser during the Period of Bid validity.

falls or refuses to execute the Contract, if required or

falls or refuses to furnish performance security in accordance with the Instructions to Bidders.

We undertake to pay to the Purchaser up to the above amount upon receipt of its first written demand without the Purchaser having to substantiate its demand, provided that in its demand, the Purchaser will note that the amount claimed by it is due to it owing to the occurrence of one or both of two conditions specifying the occurred condition or conditions.

This guarantee will remain in force up to and including Thirty (30) days after the Period of bid validity, and any demand in respect thereof should reach the Bank not later than the above date.

Signature of the Bank

Signature of the Witness

Name of Witness

Address of Witness


Section-X

PERFORMANCE SECURITY GUARANTEE (PBG) ( BOND FORM)

1. In consideration of the General Manager Telecom District, (hereinafter called “the Purchaser”) having agreed to exempt_____________________ (hereinafter called ‘the said contractor (S)’) from the demand, under the terms and conditions of and agreement/(Purchase Order) No. _________________ Dated _________ Made between _____________________ and _____________________________ for ________________________ the work of ____________________________ (hereinafter called’ the said Agreement’),of security deposit for the due fulfillment by the said Contractor (s) of the terms and conditions contained in the said Agreement, on production of a Bank Guarantee for ________________________ we (Name of the Bank) ______________________________ (hereinafter referred to as “the Bank”) at the request of _____________________ contractor(S) do hereby undertake to pay to the Purchaser an amount not exceeding ________________________ against any loss or damage caused to or suffered or would be caused to or suffered by the Purchaser by reason of any breach by the said Contractor(S) of the terms or conditions contained in the said Agreement.

2. We (Name of the Bank) ________________________ do hereby undertake to pay the amounts due and payable under this guarantee without any demur, merely on a demand from the Purchaser stating that the amount claimed is due by way of loss or damage caused to or would be caused to or suffered by the Purchaser by reason of the contractor(s) failure to perform the said Agreement. Any such demand made on the bank shall be conclusive as regards the amount due and payable by the Bank under this guarantee where the decision of the Purchaser in these counts shall be final and binding on the Bank. However, our Liability under this guarantee shall be restricted to an amount not exceeding __________________.

3. We undertake to pay to the Purchaser any money so demanded notwithstanding any dispute or disputes raised by the contractor(s)/supplier(s) in any suit or proceeding pending before any count or tribunal relating thereto our liability under this present being absolute and unequivocal. The payment so made by us under this bond shall be valid discharge of our liability for payment there under and the contractor(s)/supplier(s) shall have no claim against us for making such payment.

4. We (Name of the bank)______________________ further agree that the guarantee herein contained shall remain in full force and effect during the period that would be taken for performance of the said agreement and that it shall continue to be enforceable till all the dues of the Purchaser under or by virtue of the said Agreement have been fully paid and its claim satisfied or discharged or till the Purchaser certifies that the terms and conditions of the said agreement have been fully and properly carried out by the said contractor(s) and accordingly discharges this guarantee. Unless a demand or claim under this guarantee is made on us in writing on or before the expiry of eighteen months from the date hereof, we shall be discharged from all liability under this guarantee thereafter.

5. We (Name of the Bank) ___________________________further agree with the Purchaser that the Purchaser shall have the fullest liberty without our consent and without affecting in any manner our obligations hereunder to vary the terms and conditions of the said Agreement or to extend time of performance by the said contractor(s) from time to time or to postpone for any time or from time to time any


of the powers exercisable by the Purchaser against and said contractos(s) and to forbear or enforce any of the terms and conditions relating to the said agreement and we shall not to be relieved from our liability by reason of any such variation, or extension being granted to the said contractor(s) or for any forbearance, act or omission on the part of the Purchaser or any indulgence by the Purchaser to the said contractor(s) or by any such matter or thing whatsoever which under the law relating to sureties would, but for this provision have effect of so relieving us.

6. This guarantee will not be discharged due to the change in the constitution of the Bank or the contractors (s)/supplier(S).

7. We (Name of the Bank)_____________________________ lastly undertake not to revoke this guarantee during its currency except with the previous consent of the Purchaser in writing

Dated the _____________ day of ________________For ___________________________________

(Indicate the name of the Bank)

Undertake to pay to the Purchaser up to the above amount upon receipt of its first written


Annexure - ADECLARATION

I we ……………………………………………… S/o ……………

…………………………………………r/o……………………………… hereby

certify that none of my relative (s) as defined in the tender document is / are

employed in BSNL unit as per details given in tender document. In case at any

stage, it is found that the information given by me is false/incorrect BSNL shall

have the absolute right to take any action deemed fit without any prior

intimation to me.

NOTE: The term near relatives for this purpose are defined as:

1. Members of a Hindu Undivided family.

2. They are husband and wife.

3. The one is related to the other in the manner as father.

Mother, son (s) & son’s wife (daughter-in-law), Daughter (s) & daughter

husband (son in law), Brother (s) & Brother’s wife, Sister (s) Sister’s

Husband (Brother-in-law).

Signature of Proprietor /All Partners/All

Directors with seal.

NOTE: In case of proprietorship firm’s certificate will be given by the

proprietor, for partnership firm certificate will be given by all the partners

and in case of limited company by all the directors of the company.


ANNEXURE-BS. No. Defaults of the bidder / vendor. Action to be taken

A B CSubmitting fake/forged a) Bank Instruments with the bid to meet terms & condition of tender in respect of tender fee and/or EMD;b) Certificate for claiming exemption in respect of tender fee and/ or EMD;and detection of default at any stage from receipt of bids till award of APO/ issue of PO/WO.

i) Rejection of tender bid of respective Vendor. ii) Banning of business for 3 years which implies barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL for 3 years from date of issue of banning order. iii) Termination/ Short Closure of PO/WO, if issued. This implies non-acceptance of further supplies / work & services except to make the already received material work/ complete work in hand.

Note 1:- However, in this case the performance guarantee if alright will not be forfeited.

1 (a)

Note 2: Payment for already received supplies/completed work shall be made as per terms & conditions of PO/WO.Submitting fake / forged documents towards meeting eligibility criteria such as experience capability, supply proof, registration with Sales Tax, Income Tax departments etc and as supporting documents towards other terms & conditions with the bid to meet terms & condition of tender :

(i) If detection of default is prior to award of APO i) Rejection of Bid & ii) Forfeiture of EMD.

1(b)

(ii) If detection of default after issue of APO but before receipt of PG/ SD (DD,BG etc.)

i) Cancellation of APO , ii) Rejection of Bid & iii) Forfeiture of EMD.

(iii) If detection of default after receipt of PG/ SD (DD, BG etc.) .

i) Cancellation of APO ii) Rejection of Bid & iii) Forfeiture of PG/ SD. However on realization of PG/ SD amount, EMD, if not already released shall be returned.

(iv) If detection of default after issue of PO/ WO

i) Termination/ Short Closure of PO/WO and Cancellation of APO ii) Rejection of Bid & iii) Forfeiture of PG/ SD. However on realization of PG/ SD amount, EMD, if not released shall be returned.

Note 3:- However, settle bills for the material received in correct quantity and quality if pending items do not affect working or use of supplied items.

1(b) contd.

Note 4:- No further supplies are to be accepted except that required to make the already supplied items work.If vendor or his representative uses violent/ coercive means viz. Physical / Verbal means to threatens BSNL Executive / employees and/ or obstruct him from functioning in discharge of his duties & responsibilities for the following :

a) Obstructing functioning of tender opening executives of BSNL in receipt/ opening of tender bids from prospective Bidders, suppliers/ Contractors.

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b) Obstructing/ Threatening other prospective bidders i.e. suppliers/ Contractors from entering the tender venue and/ or submitting their tender bid freely.

Banning of business for 3 years which implies Barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL for 3 years from date of issue of banning order.

3Non-receipt of acceptance of APO/ AWO and SD/ PG by L-1 bidder within time period specified in APO/ AWO.

Forfeiture of EMD.

4.1Failure to supply and/ or Commission the equipment and /or execution of the work at all even in extended

delivery schedules, if granted against PO/ WO.

i) Termination of PO/ WO. ii) Under take purchase/ work at the risk & cost of defaulting vendor. iii) Recover the excess charges if incurred from the PG/ SD and outstanding bills of the defaulting Vendor.


4.2

Failure to supply and/ or Commission the equipment and /or execution of the Work in full even in extended delivery schedules, if granted against PO/ WO.

i) Short Closure of PO/ WO to the quantity already received by and/ or commissioned in BSNL and/ or in pipeline provided the same is usable and/or the Vendor promises to make it usable. ii) Under take purchase/ work for balance quantity at the risk & cost of defaulting vendor. iii) Recover the excess charges if incurred from the PG/ SD and outstanding bills of the defaulting Vendor.

5.1The supplied equipment does not perform satisfactory in the field in accordance with the specifications mentioned in the PO/ WO/Contract.

i) If the material is not at all acceptable, then return the non-acceptable material (or its part) & recover its cost, if paid, from the o/s bills/ PG/ SD. OR ii) If the material is inducted in network & it is not possible to return it and/ or material is acceptable with degraded performance, the purchaser may determine the price for degraded equipment (Financial penalty = Price – price determined for degraded equipment) himself and/ or through a committee. Undertake recovery of financial penalty from outstanding dues of vendor including PG/ SD.

5.2

Major quality problems (as established by a joint team / committee of User unit(s) and QA Circle) / performance problems and non-rectification of defects (based on reports of field units and QA circle).

i) If the material is not at all acceptable, then return the non-acceptable material (or its part) & recover its cost, if paid, from the o/s bills/ PG/ SD; OR ii) If the material is inducted in network & it is not possible to return it and/ or material is acceptable with degraded performance, the purchaser may determine the price for degraded equipment (Financial penalty = Price – price determined for degraded equipment) himself and/ or through a committee. Undertake recovery of financial penalty from outstanding dues of vendor including PG/ SD; and iii) Withdrawal of TSEC/ IA issued by QA Circle.

Submission of claims to BSNL against a contract(a) for amount already paid by BSNL .(b) for Quantity in excess of that supplied by Vendor to BSNL.c) for unit rate and/ or amount higher than that approved by BSNL for that purchase.

i) Recovery of over payment from the outstanding dues of Vendor including EMD/ PG & SD etc. and by invoking ‘Set off’ clause 26 of Section IV or by any other legal tenable manner. ii) Banning of Business for 3 years from date of issue of banning order or till the date of recovery of over payment in full, whichever is later.

Note 5:- The claims may be submitted with or without collusion of BSNL Executive/ employees.

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Note 6:- This penalty will be imposed irrespective of the fact that payment is disbursed by BSNL or not.Network Security/ Safety/ Privacy:- If the vendor tampers with the hardware, software/ firmware or in any other way that

a) Adversely affects the normal working of BSNL equipment (s) and/ or any other TSP through BSNL.

i) Termination of PO/ WO. ii) Banning of business for 3 years which implies barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL for 3 years from date of issue of banning order. iii) Recovery of any loss incurred on this account from the Vendor from its PG/ SD/ O/s bills etc.

b) Disrupts/ Sabotages functioning of the BSNL network equipments such as exchanges, BTS, BSC/ MSC, Control equipment including IN etc., transmission equipments but not limited to these elements and/ or any other TSP through BSNL.c) tampers with the billing related data/ invoicing/ account of the Customer/ User(s) of BSNL and/ or any other TSP(s).d) hacks the account of BSNL Customer for unauthorized use i.e. to threaten others/ spread improper news etc.

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e) undertakes any action that affects/ endangers the security of India.

iv) Legal action will be initiated by BSNL against the Vendor if required.


If the vendor is declared bankrupt or insolvent or its financial position has become unsound and in case of a limited company, if it is wound up or it is liquidated.

i) Termination/ Short Closure of the PO/ WO. ii) Settle bills for the quantity received in correct quantity and quality if pending items do not affect working or use of supplied items. iii) No further supplies are to be accepted except that required to make the already supplied items work. iv) In case of turnkey projects, If the material is commissioned and is usable without any degradation of performance, then settle bills for the acceptable equipment/ material (or its part). v) In case of turnkey projects, if the material is inducted in network & it is not possible to return it and/ or material is acceptable with degraded performance, the purchaser may determine the price for degraded equipment (Financial penalty = Price – price determined for degraded equipment) himself and/ or through a committee.

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Undertake recovery of financial penalty from outstanding dues of vendor including PG/ SD.

9

In the event of the vendor, its proprietor, Director(s), partner(s) is / are convicted by a Court of Law following prosecution for offences involving moral turpitude in relation to the business dealings.

i) Termination/ Short Closure of the PO/ WO. ii) Settle bills for the material received in correct quantity and quality if pending items do not affect working or use of supplied items. iii) No further supplies are to be accepted except that required to make the already supplied items work. iv) In case of turnkey projects, If the material is commissioned and is usable without any degradation of performance, then settle bills for the acceptable equipment/ material (or its part). v) In case of turnkey projects, If the material is inducted in network & it is not possible to return it and/ or material is acceptable with degraded performance, the purchaser may determine the price for degraded equipment (Financial penalty = Price – price determined for degraded equipment) himself and/ or through a committee. Undertake recovery of financial penalty from outstanding dues of vendor including PG/ SD.

If the vendor does not return/ refuses to return BSNL’s dues: i) Take action to appoint Arbitrator to adjudicate the dispute.

a) inspite of order of Arbitrator.

i) Termination of contract, if any. ii) Banning of business for 3 years which implies barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL from date of issue of banning order or till the date by which vendor clears the BSNL’s dues, whichever is later. (continues to page 174) iii) Take legal recourse i.e. filing recovery suite in appropriate court.

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b) inspite of Court Orders.

i) Termination of contract, if any. ii) Banning of business for 3 years which implies barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL from date of issue of banning order or till the date by which vendor clears the BSNL’s dues, whichever is later.

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If the Central Bureau of Investigation/ Independent External Monitor (IEM) / Income Tax/ Sales Tax/ Excise / Custom Departments recommends such a course

Take Action as per the directions of CBI or concerned department.

The following cases may also be considered for Banning of business:(a) If there is strong justification for believing that the proprietor, manager, MD, Director, partner, employee or representative of the vendor/ supplier has been guilty of malpractices such as bribery, corruption, fraud, substitution of tenders, interpolation, misrepresentation with respect to the contract in question.

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(b) If the vendor/ supplier fails to execute a contract or fails to execute it satisfactorily beyond the provisions of Para 4.1 & 4.2.

i) Banning of business for 3 years which implies Barring further dealing with the vendor for procurement of Goods & Services including participation in future tenders invited by BSNL for 3 years from date of issue of banning order.