boise public library · the meeting packet), radio spots, social media, and the first release of...

BOISE PUBLIC LIBRARY BOARD OF TRUSTEES February 14, 2019, Meeting Packet Cover Page

AGENDA AND AGENDA NOTES

DIRECTOR’S REPORT

SUPPORTING DOCUMENTS

• Boise Public Library Policy Review: Section 3.00, Services, Subsection 3.05,Homebound Services

o Policy Review Coversheeto Policy 3.05, Homebound Services

Regulation 3.05a, Limits on Homebound Services

• Kuna Library District Lynx! Consortium Joinder Agreemento Joinder Agreement

• Customer Comment Quarterly Reporto Customer Comment Card Statistics for October – December,

Fiscal Year 2019

MISCELLANEOUS

• The 21st Century Library Education Toolkit

• Library Stories, January 2019

BOISE PUBLIC LIBRARY STATISTICS

• System Statistics Reports, December 2018

• Monthly Self-Checkout Statistics

Agenda

Boise Public Library Board of Directors Regular Meeting Agenda Thursday, February 14, 2019, 11:30 a.m. • Main Library, 715 S. Capitol Blvd, Boise, ID 83702 BOARD OF TRUSTEES Dwaine Carver, Acting President Denise Baird Margo Healy Tonya Westenskow Mae Davis, Youth member Sage Warner, Youth member

MISSION The Boise Public Library improves community members’ quality of life by supporting their efforts to enhance knowledge, realize creative potential, and share ideas and stories.

***AMENDED AGENDA***

1. Call to Order and Introductions 2. Communications

None

3. Minutes-Action Item January 10, 2019, Regular Meeting

4. Consent Agenda-Action Item All matters on the consent agenda are considered routine and may be approved in a single motion. A trustee may ask that an item be removed from the consent agenda and considered separately. a. Payment of Bills and Payroll b. Financial Reports

Year-to-Date through December 31, 2018 Gift Fund activity for December 31, 2018

5. Library Trends and Issues Library Service Innovations will be presented by Librarians Myndie Petersen and Aaron Branahl and Margo Taylor, Page Supervisor.

6. Reports a. Friends of the Boise Public Library b. Boise Public Library Foundation c. Library Director including administration and management

of 2

7. Old Business a. Boise Public Library Policy Review: Section 3.00, Services, Subsection 3.05,

Homebound Services Sarah Kelley-Chase, Library Public Services Manager, will review section 3.00, Services (subsection 3.05, Homebound Services) of the Boise Public Library Policy Manual with the Trustees. There are no recommended changes by staff to policy 3.05, unless the Trustees direct changes. Recommended changes to regulation 3.05a are highlighted and is included in the supporting documentation section of the meeting packet. Regulation changes do not require the Board’s approval and is included for information purposes. This continues the Library Board of Trustees annual policy review for Fiscal Year 2019 as stipulated by the Board’s bylaws.

b. Main Library Vision Project Update Staff will provide an update on the Main Library Vision Project. This is a discussion item only and requires no action.

8. New Business a. Kuna Library District Lynx! Consortium Joinder Agreement-Action Item

Staff will review and submit to the Trustees for approval the Kuna Library District Lynx! Consortium Joinder Agreement. A motion to approve, amend, or reject the agreement will be requested.

b. Customer Comment Quarterly Report Kevin Booe will review the Customer Comment Card Statistics report for the first quarter of Fiscal Year 2019, October-December, and identify trends and issues. The report is included in the supporting document section of the meeting packet.

9. Selection of Trustee to Review Payment Vouchers Trustee review for February vouchers by Westenskow.

10. Selection of Meeting Date Next regular meeting March 14, 2019.

11. Adjourn

Any person needing special accommodations to participate in the above notice meeting should contact the library administration office at 208-972-8258 no later than three working days before the scheduled meeting.

Director’s Report

BOISE PUBLIC LIBRARY Library Director’s Report February 2019 ________________________________________________________________________________ LIBRARY CAMPUS VISION PROJECT This month work continued on the schematic design/design development process with continued review of the budget, scope of the project and potential value engineering items. The project team also reviewed space adjacencies, placement of various public and work space, the placement of the automated storage retrieval system (ASRS), loading dock, and continued site constraints. The project managers continued working on site options for the Log Cabin Literary Center and a site visit was conducted by Safdie Design and CSHQA. This month Chandra Ford and I will continue to meet with potential donors and the Mayor and I will hold a stakeholder/business leader lunch the last week of February. Denise McNeley and I are also working on developing a proposed operating budget with Budget Director Eric Billamoria. CONNECT BOISE The Leadership Circle participated in a two-day training session on implementing the ConnectBoise performance management system that the City has adopted. Supervisors were provided sessions on mind sets, coaching, addressing performance issues, and the new flexible reward system. The Management Team and Leadership Circle members are working to develop processes that will incorporate ConnectBoise into the Library's systems, divisions, and culture. We will provide a trends and issue session for you in the spring so you can learn more about the system. PRIORITY BASED BUDGETING PROCESS The Management Team is working on analyses of various library programs to see areas that might need a revenue increase and areas that operations may need to be revised to save funds. Currently we are conducting an analysis of using selection plans versus direct orders, cost-share formula revisions with the LYNX! Consortium, fines and fees (revenue analysis), and lost item processing charge. The Management Team will be bringing the analyses during the Fiscal Year 2020 budget build process this spring. COLLECTION ASSESSMENT The data analysis for the Library's collection is progressing nicely and shows areas that the Library needs to address in terms of selection and "weeding." The Collection Development Team has done a very impressive job with the analysis and shows a need to improve the graphic novel selection, foreign language, social justice sections, and a variety of other areas. Most notably, I was very interested to know how much the easy reader collection circulates in our library system. This effort will help better plan collection development in a more strategic manner and shows circulation, age of the collection, and gaps. Thank you Collection Development team.

LIBRARY DIRECTOR’S REPORT February 2019

Page 2 RELEVANCY CAMPAIGN In January, the Library launched several on-going public outreach initiatives to help educate the community about the relevance of libraries in the 21st century. Initiatives includes a 21st Century Library Education Tool Kit (included in the miscellaneous section of the meeting packet), radio spots, social media, and the first release of monthly website updates, featuring Libraries = Strong Communities messages. Our “Call for Library Stories” on Facebook and Instagram Reached 7,536 people and Engaged 650 people (likes, shares, comments, and clicks). Stories can be referenced in the meeting packet in the miscellaneous section.

Administration and Management Reports: GUERILLA KINDNESS MAILBOXES In support of the Mayor’s kindness initiative (and the example set by the Collister team!), a guerilla kindness mailbox has been set up at the Library! at Cole & Ustick. Customers can write notes of encouragement and support and leave them in the mailbox for other customers to pick up. The mailbox opened in January and to date have had over 75 participants in the program. STEAM PROGRAMMING WITH THE IDAHO NATIVE PLANT NETWORK Staff from the Idaho Native Plant Network led a science, technology, engineering, arts, and mathematics (STEAM) themed program for school-age children at the Library! at Cole & Ustick to create seedling trays of native plants that will be used to help support and strengthen our native plant habitats of southern Idaho. The program will continue through the summer and involve children in all phases of plant propagation and growth. FAIRY TALE FESTIVAL Over 130 attendees enjoyed a fabulous Fairy Tale Festival of crafts, activities, and fun at the Library! at Collister on Saturday, January 26. Kids of all ages were able to design a sword and shield, visit cardboard castle, build a fairy house, and more. Costumes were encouraged for the Royal Parades through the Library! IDAHO WRITERS GUILD Renee Settle of the Idaho Writers Guild kicked off the 2019 Collister Writes program. Settle conducted a workshop on diversifying author revenue streams and shared tips of the trade on how to make a living as a writer. On the third Thursday of every month, a member of the Idaho Writer's Guild conducts a two-hour workshop on different writing topics and styles, including genre fiction, poetry, short stories, and more. The program is designed for everyone from novice writers to professionals seeking to boost their skills.

LIBRARY DIRECTOR’S REPORT February 2019

Page 3 YOUTH SERVICES OFF-SITE FAMILY PROGRAMS During the month of January, staff shared programs at a variety of events around the valley. These included Science, Technology, Engineering, and Mathematics (STEM) Matters! at the Capitol during which staff shared coding and robotics experiences with over 400 children; JUMP Innovation Day during which staff worked with over 200 community members on hands-on STEAM activities; and Pop Up Storytime at Edwards Greenhouse during which staff read stories in the geothermal greenhouse for a glimmer of spring! SPECTRUM STORYTIME Youth Services launched a new monthly storytime specially designed for children between the ages of three through seven with Autism Spectrum Disorder to help increase their literacy and improve communication skills. The program includes a thirty minute storytime and thirty minutes of play and socializing time. The program meets the first Sunday of each month at 1:30 p.m.

Supporting Documentation

Boise Public Library Policy Review February 14, 2019

Policy items reviewed and presented are as follows: SECTION 3.00, SERVICES

• Policy 3.05, Homebound Services o Regulation 3.05a, Limits on Homebound Services

Staff Recommendations: Policy 3.00, subsection 3.05 of the Boise Public Library policy manual is presented to the Library Board for review. Staff has no recommended changes to this policy and is included in the meeting packet for information purposes only, unless the Trustees direct changes. Staff recommendation for changes to regulation 3.05a do not require the Board’s approval and is presented for information purposes.

BOISE PUBLIC LIBRARY

CUSTOMER COMMENT CARD

STATISTICS

FOR

October - December

Fiscal Year 2019

Boise Public Library

Customer Comment Card Statistics - Main Library FY 2019 Oct-Dec

Overall Experience was a statt

Purpose in Did you find member coming to what you particularly

Quarter Comment library today? needed? helpful?

Please reconsider the rules. There are a

few people out of control with cell

phone usage in public in 2nd floor

1 • Oct-Dec computer area. Yes

l -Oct-Dec Great customer service. Yes

Concern about some homeless that are

rude. use the restroom to shower/wash.

l -Oct-Dec Would like to see this stopped. Yes

1 -Oct-Dec We love Fall reading. What a great idea.

The newspaper case is a very good

l - Oct· Dec history lesson. Keep up the good work. Yes

Some laptop pcs that can be checked

out seem to be missing a workable video

player. The default player that comes

l -Oct· Dec with it never seems to work. Yes

Response to patron

Library Further follow Response up necessary

Email No

None

necessary No

Email No

No contact

information

listed No

Email No

Investigate No


Customer Comment Card Statistics - Main Library FY 2019 Oct-Dec

Overall Experience was a statt

Purpose in Did you find member

coming to what you particularly

Quarter Comment Library today? needed? helpful?

Thank you for very much for reinstating

the "Print/Email Receipt" option on the

self-checkout machines. Greatly

l -Oct- Dec appreciated. Yes

Suggestion for the new library: have a

Lego and Kinex room for adults and

children. You could have Lego Digital

Designer and Studio installed on pc's. This

would allow people to build on the pc as

l - Oct- Dec well. Yes

Great customer service. Above and

beyond my expectations. Helpful,

l - Oct- Dec courteous and knowledgeable! Yes

614.47, Miller 2016 should either be

moved to Parenting section downstairs

or another one should be purchased.

l -Oct-Dec Great informative book.

Response to patron

Library Further follow

Response up necessary

No contact

information

listed No

No contact

information

listed No

Email No

No contact

information

listed No


Customer Comment Card Statistics - Bown FY 2019 Oct-Dec

Overall Experience

Purpose in Did you Was a staff

coming to find what member

Library you particularly

Quarter Comment today? needed? helpful?

Please create 2-3 1 O minute parking spaces.

1 - Oct- Dec Perhaps the drop off areal

My suggestion is to put Photoshop on the

computers and have day time tutorials as well as someone that can teach a class at

1 -Oct-Dec different times. Yes

1 -Oct-Dec Chair yoga class was great. Yes

Great library staff. Very helpful in finding

1 - Oct - Dec books I was looking for. Yes

1 -Oct -Dec I love the chair yoga class.

Response to patron

Further

Library follow up Response necessary

No contact

information

listed No

None necessary No

None necessary No

None necessary No

No contact information

listed No

Boise Public Library Customer Comment Card Statistics - Collister FY 2019 Oct-Dec

Purpose in coming to

Overall Experience

Did you find

what you Quarter Comment Library today? needed?

Super customer service! Staff members have helped me with Christmas pictures. letters and

IT Oct - Dec much more.

Response to patron Was a staff member Further

particularly Library follow up helpful? Response necessary

None Yes necessary No


Customer Comment Card Statistics - Cole and Ustick FY 2019 Oct-Dec

Overall Experience Was a staff

Purpose in Did you find member

coming to what you particularly

Quarter Comment Library today? needed? helpful?

1 T Oct-Dec NO COMMENTS

Response to patron

Further Library follow up

Response necessary


Customer Comment Card Statistics - Hillcrest FY 2019 Oct-Dec

Overall Experience

Purpose in Did you find

coming to what you

Quarter Comment Library today? needed?

Great customer service. Helped in resolving our

1-0ct-Dec issues.

1 - Oct- Dec Would be cool to have a community library pet.

1-0ct-Dec Great Library, helpful staff, happy birthday.

Bring back the ability to print out a receipt for all

items I have out. I used to be able to do this

from the check-out machines. but the option is

1 -Oct- Dec no longer there.

Response to patron

Was a staff

member Further particularly Library follow up

helpful? Response necessary

Yes Spoke with No

No contact information

listed No

No contact

information

listed No

Issue

Resolved No


Customer Comment Card Statistics - Hillcrest FY 2019 Oct-Dec

Overall Experience

Purpose in Did you find

coming to what you

Quarter Comment Library today? needed?

Requesting that the library consider expand

their digital content. I often find myself 1 Oth in

line for books to read or listen to, which could

mean a wait time of up to 5 months. and that's

if nobody renews. Purchasing rights to more

copies. or even bringing back Hoopla would be

awesome. It is frustrating to see $80 mil put into

a new library. but not be able to access the

1 -Oct- Dec resources it is designed to provide.

Response to patron

Was a staff

member Further particularly Library follow up

helpful? Response necessary

Spoke with No

Miscellaneous

THE 21 CENTURY LIBRARYE D U C A T I O N T O O L K I T

stB O I S E P U B L I C L I B R A R Y

NOT YOUR PARENT'S LIBRARY.

The Boise Public Library improves community members' quality of

life by supporting their efforts to enhance knowledge, realize

creative potential, and share ideas and stories.

We are committed to intellectual freedom, universal access,

innovation, and providing a world class experience for all members

of the community.

MISSION

VALUES

While our mission and values remain the same, society has changed and library programming and services have responded in kind.

In addition to providing access to books and literacy, the library now

extends its reach by offering internet access and technologies like

3D printing and virtual reality that are not currently readily available

to all.

Databases and digital information services fuel business, do-it-

yourself projects, and a variety of creative endeavors. Further, the

combination of information, technology and creative resources

provide the ideal launch pad for innovation, sparking industry and

fueling the entrepreneurial spirit.

Help revitalize neighborhoods and downtowns.

Provide archives that preserve artifacts, documents, and oral histories connecting us to our shared

past and cultural identity.

Serve as catalysts for addressing social problems.

Champion and reflect democratic values.

Are culturally relevant structures rich in symbolism and meaning.

Provide important business resources, especially for small local businesses.

They provide:

Give voice to non-mainstream points of view by showcasing local artists and writers

Offer resources and opportunities for cultural appreciation and hands-on learning.

Provide access to all - events are always free and open to the public.

Lifelong learning opportunities are available to all regardless of age or ability.

Outreach Services and Community Pop-Ups extend access to those who can't get to the library.

Provide tools and resources for customers to create their own content.

Promote understanding and engagement through civil discourse.

Provide essential early literacy skills.

Teach teens important life skills.

Help kids succeed in the classroom with tutoring, homework support, and reading programs.

Support early childhood development and family engagement.

LIBRARIES ARE A PLACE WHERE EVERYONE IS WELCOME

LIBRARIES ARE CULTURAL CENTERS

LIBRARIES ARE THE "PEOPLE'S UNIVERSITY"

LIBRARIES ARE CHAMPIONS OF YOUTH

LIBRARIES BUILD STRONG COMMUNITIES

Immigrants with helpful information about, and opportunities to connect with, their new communities.

Help to ensure that non-English speakers see themselves represented in their communities.

Information and resources for LGBTQ customers.

Information and resources for homeless customers

Information and resources for customers with disabilities.

Adapted from "Community Centered: 23 Reasons Why Your Library Is the Most Important Place in Town"

by Julie Biando Edwards, Melissa S. Rauseo, & Kelley Rae Unger

4,244VOLUNTEERS

HOURS

70

1.5MVISITS

139,904PROGRAM ATTENDEES

4,000SUMMER READING PARTICIPANTS

MEETING ROOMS9,199

2.7MITEMS BORROWED

ACTIVE BORROWERS

143,000

208,136Reference Questions

BY THE NUMBERS

PC SESSIONS

OPEN HOURS

$12.95MFY19 BUDGET

10,400

MAIN

BRANCHES

3,328209,485

64% BOISE POPULATION

MINUTES USED11.9M

FY18 Statistics, Systemwide

A

After School Adventures

Art Lab

After School Fun

Altered Books

Alzheimer's Caregiver Support Group

Ancestry Database

Anime Club

Art Lab Jr

Author Visits

B

BoiseSpeaks

Book Club

C

Coding

Cole & Ustick Knitting Society

Craft Corner

D

Drop-In Chess

E

Easily Elegant Adult Art

English Connection, Boise

F

Federal Depository Collection

Fit & Fall Proof

First Thursday Family Engagement

G

Game Night

Geneology Database

H

Half-Gig Audio – Local Music Collection

Homeschool Teen Meetup

A-ZI

Idaho Room

J

Jazz Collection

K

Kidpacks

L

Laser Engraving

Law Clinics

Learn to Play Magic: The Gathering

LEGO Club

Little Logic Learners

Little Readers

Local History

M

Maker Monday

Music

Meditation

Movie & Discussion Group

Maps

N

Nonprofit Funding Resources

O

Obituaries

P

Printing, 3D

Printing, Large Format

Postcrosser’s Club

R

Read to a Therapy Dog

Robots

S

Senior Soiree

STEAM Camps

Stitch Niche

Storytime

T

Tax Clinics

Tech and Games

Technology Basics

Technology Help Session

Teen DIY

Teen Game Room

Teen Goal Setting

Teen Journaling Club

Teen Writers Group

Teen Night

Tiny Explorers

Tween Scene

V

Volunteer Income Tax Assistance

VR

W

Wifi Hotspots

Writing - Collister Writes

Y

Yoga Storytime

Yoga, Indoor Chair

Progams, Services, and Collections

CHNOLOGY WI-FI ACCEEARLY LITERACY CODINMOVIES VIDEO GAMES MUSIC VR 3D PRINTINGLASER ENGRAVING YOGCOMMUNITY ECONOMICMPACT STEAM AFTER-

SCHOOL SOCIAL SERVICTWEEN HOMESCHOOL LIFELONG LEARNING REWELLNESS CONNECTIOGLISH LANGUAGE ART ULTURE FAMILY LIFE SKO HELP FAMIUTREACH SERVICES KNI

& BOOKS

Boise Public Library Library Stories January 2019 Collected in response to a Call for stories of impact and meaning as we look towards Boise Public Library at 125 years. Stories are as submitted to BoisePublicLibrary.org and Facebook, with names removed for privacy. “After moving to a new state, while struggling with postpartum depression and a colliky babe, I started taking my kiddo to the library. It helped my ppd so much, especially as I met others with kids of similar ages to mine, and there is one librarian we looked forward to seeing every few days. She helped me find books to help me in my health journey, and then to help with my daughters learning. I specifically remember needing a book about throwing fits, and she didn't even have to think for a second before pulling one out, and it helped me teach my daughter vital concepts about emotion. I honestly have found my community in the local libraries wherever I have gone.” – E. “Library means comfort. The shelves close in like a knowledge hug and smell of books conjer a feeling of hope and possibility. Ideas and people commune for sharing and discovery, a consistent source of respite and renewal.” – K.H.

“What the library means to me: Library cards with tigers and Stonehenge! Fun and educational children's programs that include science and technology; Virtual Reality is a big hit! Fun and interesting programs for adults like astronomy, book folding, candle-making. Rumi Night!!!! And, of course, so many online resources as well as wonderful books, DVDs, CDs to choose from, and a very helpful and friendly staff who answers all questions!” – M.W.

“When my children were little, the library and story time were our favorite weekly activity. My kids eyes would light up when I told them we were going. They loved singing songs and listening to stories, and loved even more picking out books and movies to bring home. It was an invaluable resource for us. It was a place for me to connect with my children and with other parents, and a place we could all learn. As they've grown they've moved on to loving other things about the library, like the virtual reality and 3d printing. We've had a blast checking out robots and playing with them at home. The resource

librarians have been invaluable in helping us find books to get the kids interested and continue their love for reading. For me, I use the library so frequently I know my library card by heart. My favorite thing to do is browse the staff recommendations, I've found so many great books I wouldn't have read otherwise.” – A. “My son learned to read last year and one of the highlights of turning 5 was that he got his very own library card so he can check out books by himself. He was so proud! Everywhere we went he would ask

people if they wanted to see his library card. "It has a fish on it and I wrote my name on the back!" 😄😄” – L.G. “My daughter is two and a half and has always loved books. I started taking her to the downtown library about a month ago and her face lit up with pure joy when we walked in and she saw all of the books for the first time. I actually had a difficult time getting her back to the books for her age because I had to pull her away from other books. When wet finally got back there she zeroed in on the Legos and the dinosaurs. Hopefully the more we go, the newness of the toys will wear off and she'll want to listen to story time more. But for now it's just good for her to interact with other kids. She hates when we have to leave and always asks to go back.” ❤ - J.R.

“I don't always know what I'm looking for when I go to my Boise library on Ustick every week, but I always leave richer for the visit. Boise libraries rock.” – K.M.

“I have so many stories for you! Thanks for being my home away from home (as well as my creative workspace and podcast studio) for so many years. ❤📚📚“ - A.P.B. “My kids went to library class from the time they were babies. Diane and Kevin taught their classes. They were amazing. The kids loved the dragon, the summer reading program where they could earn a free book for reading a certain amount. They loved the story well and the puzzle area. We checked out so many wonderful books and movies. They both ended up loving reading and both excelled in school which I attribute to their great start and continued love of the library. The staff at the library has always been so supportive and fun. Now my kids are taking their kids to the library and story time. I go with my daughter and her baby boy on Thursdays to story and play time and have been to the new location at Bown Crossing with

my daughter in law and her daughter! It's a wonderful, magical place. I can't imagine our life without the library.💕💕” – J.A. “My son learned to read last year and one of the highlights of turning 5 was that he got his very own library card so he can check out books by himself. He was so proud! Everywhere we went he would ask people if they wanted to see his library card. "It has a fish on it and I wrote my name on the back!" 😄😄” – L.G. “My cousin and her son were visiting us in Boise from out of state and marvelled at how many people were in our neighborhood library and using its resources. They said in their town the library was hardly used, sadly. Thank you for all the community you provide, in addition to the access to books, movies and audio.” – B.B. “When I first moved here to Boise in late summer 2015. Boise Public Library was where I hung out for free WiFi. The thing that impressed me the most was how a librarian treated a homeless man with kindness when he wanted to borrow a book. Without an address, it’s difficult. Boise Library rocks!” - M.H. “My grandchildrens favorite place for their grammy to take them. We love the library.” – S.R.A

Statistics

Dec.'18, Page 1

Last Year Percent This Year Last Year PercentThis Month This Month Change To Date To Date Change

CIRCULATION/Books Adult 51,862 52,504 -1.22 157,646 157,421 0.14 Young Adult 6,551 7,264 -9.82 19,329 21,502 -10.11 Juvenile 50,227 52,780 -4.84 176,278 174,069 1.27

Sub Total 108,640 112,548 -3.47 353,253 352,992 0.07

CIRCULATION /Audio Visual Adult 42,281 45,840 -7.76 127,224 174,349 -27.03 Young Adult 1,520 1,688 -9.95 4,394 4,811 -8.67 Juvenile 11,463 12,537 -8.57 34,921 37,435 -6.72

Sub Total 55,264 60,065 -7.99 166,539 216,595 -23.11

CIRCULATION/Digital eAudio 14,859 11,341 31.02 46,443 34,890 33.11 eBooks 16,519 14,134 16.87 48,151 40,601 18.60 eVideo 94 107 -12.15 214 336 -36.31 eMusic 9,918 11,196 -11.41 27,890 31,768 -12.21 eMagazine 1,762 1,034 70.41 5,910 3,193 85.09

Sub Total 43,152 37,812 14.12 128,608 110,788 16.08TOTAL CIRCULATION 207,056 210,425 -1.60 648,400 680,375 -4.70

CIRCULATION SUMMARY Main Library 83,449 87,655 -4.80 261,869 296,438 -11.66 Collister 14,139 15,228 -7.15 44,169 47,684 -7.37 Hillcrest 11,762 12,603 -6.67 37,629 39,590 -4.95 Cole & Ustick (C&U) 26,495 29,244 -9.40 85,938 96,282 -10.74 Bown 27,012 26,994 0.07 87,208 85,465 2.04 Home Service 1,047 889 17.77 2,979 4,128 -27.83 Digital Collection 43,152 37,812 14.12 128,608 110,788 16.08

TOTAL CIRCULATION 207,056 210,425 -1.60 648,400 680,375 -4.70

PATRON COUNT Main Library 75,834 76,688 -1.11 237,294 234,317 1.27 Collister 7,751 10,174 -23.82 24,618 31,702 -22.35 Hillcrest* 7,213 8,443 -14.57 17,566 27,109 -35.20 Cole & Ustick 12,124 14,979 -19.06 40,282 46,013 -12.46 Bown 10,140 11,785 -13.96 38,116 38,281 -0.43

TOTAL PATRON COUNT 113,062 122,069 -7.38 357,876 377,422 -5.18* The Hillcrest patron count is low due to the removal of the counter during construction at thebranch.POLARIS CATALOG System External Use Counts 295,256 297,260 -0.67 911,164 934,082 -2.45 Main Internal Use Counts 86,957 62,992 38.04 259,674 204,514 26.97 Collister Internal Use Counts 3,091 2,950 4.78 8,818 9,459 -6.78 Hillcrest Internal Use Counts 2,588 3,225 -19.75 8,956 10,014 -10.57 C&U Internal Use Counts 7,191 8,918 -19.37 23,897 26,923 -11.24 Bown Internal Use Counts 5,567 5,982 -6.94 19,518 20,111 -2.95

BOISE PUBLIC LIBRARYSYSTEM STATISTICS REPORT

December 2018

Dec.'18, Page 2


NEW CARDS ISSUED Resident 775 943 -17.82 2,670 3,203 -16.64 Non-Resident 2 2 0.00 22 23 -4.35 Internet Only 5 2 150.00 15 7 114.29

TOTAL CARDS ISSUED 782 947 -17.42 2,707 3,233 -16.27

INTERLIBRARY LOANS Out-of-State 97 0 0 303 0 0.00 In-State 74 0 0 208 0 0.00

INTERLIBRARY BORROWING Out-of-State 195 213 -8.45 556 599 -7.18 In-State 86 61 40.98 191 179 6.70

REFERENCE SUMMARY Main Adult Desk 2,670 2,525 5.74 7,909 7,823 1.10 Main Adult Telephone 588 496 18.55 1,792 1,584 13.13 Main Adult Electronic 170 151 12.58 529 499 6.01

Sub Total Adult Reference 3,428 3,172 8.07 10,230 9,906 3.27

Main Youth Desk 1,169 1,447 -19.21 4,086 5,577 -26.73 Main Youth Telephone 129 92 40.22 244 339 -28.02 Main Youth Electronic 1 0 0.00 3 3 0.00

Sub Total Youth Reference 1,299 1,539 -15.59 4,333 5,919 -26.80

Information Desk Readers Advisory 12 32 -62.50 42 90 -53.33 Directional/Informational 2,091 2,468 -15.28 6,416 7,669 -16.34

Sub Total Information Desk 2,103 2,500 -15.88 6,458 7,759 -16.77

Collister Desk 1,627 2,159 -24.64 5,426 5,139 5.58 Collister Phone 161 179 -10.06 461 426 8.22

Sub Total Collister Reference 1,788 2,338 -23.52 5,887 5,565 5.79

Hillcrest Desk 1,007 1,835 -45.12 3,411 5,203 -34.44 Hillcrest Phone 86 121 -28.93 289 304 -4.93

Sub Total Hillcrest Reference 1,093 1,956 -44.12 3,700 5,507 -32.81

Cole & Ustick Desk 2,353 3,208 -26.65 7,754 8,139 -4.73 Cole & Ustick Phone 155 364 -57.42 447 852 -47.54

Sub Total C&U Reference 2,508 3,572 -29.79 8,201 8,991 -8.79

Bown Desk 1,146 1,970 -41.83 3,561 6,141 -42.01 Bown Phone 76 106 -28.30 248 345 -28.12

Sub Total Bown Reference 1,222 2,076 -41.14 3,809 6,486 -41.27TOTAL REFERENCE 13,441 17,153 -21.64 42,618 50,133 -14.99

Dec.'18, Page 3


MEETING ROOM USE SUMMARYPrograms Main Adult Programs 63 99 -36.36 171 182 -6.04 Main Youth Programs 75 22 240.91 303 249 21.69 Main Community Programs 270 116 132.76 781 317 146.37

Sub Total Main 408 237 72.15 1,255 748 67.78 Collister Adult Programs 31 39 -20.51 109 88 23.86 Collister Youth Programs 42 41 2.44 150 122 22.95 Collister Community Programs 72 56 28.57 223 179 24.58

Sub Total Collister 145 136 6.62 482 389 23.91 Hillcrest Adult Programs 20 24 -16.67 45 58 -22.41 Hillcrest Youth Programs 23 28 -17.86 66 76 -13.16 Hillcrest Community Programs 44 19 131.58 99 53 86.79

Sub Total Hillcrest 87 71 22.54 210 187 12.30 C&U Adult Programs 7 7 0.00 21 33 -36.36 C&U Youth Programs 48 51 -5.88 188 118 59.32 C&U Community Programs 86 66 30.30 284 155 83.23 Sub Total Cole & Ustick 141 124 13.71 493 306 61.11

Bown Adult Programs 8 11 -27.27 47 43 9.30 Bown Youth Programs 29 39 -25.64 103 119 -13.45 Bown Community Programs 58 81 -28.40 241 245 -1.63

Sub Total Bown 95 131 -27.48 391 407 -3.93 TOTAL PROGRAMS 876 699 25.32 2,831 2,037 38.98

Program Attendance Main Adult Attendance 339 605 -43.97 941 1,705 -44.81 Main Youth Attendance 1,627 684 137.87 8,652 7,718 12.10 Main Comm Attendance 1,177 1,114 5.66 3,529 2,934 20.28

Sub Total Main 3,143 2,403 30.79 13,122 12,357 6.19 Collister Adult Attendance 233 311 -25.08 879 733 19.92 Collister Youth Attendance 770 822 -6.33 2,669 2,830 -5.69 Collister Comm Attendance 378 166 127.71 1,020 721 41.47

Sub Total Collister 1,381 1,299 6.31 4,568 4,284 6.63 Hillcrest Adult Attendance 98 131 -25.19 326 346 -5.78 Hillcrest Youth Attendance 477 508 -6.10 1,755 4,532 -61.28 Hillcrest Comm Attendance 472 187 152.41 1,012 410 146.83

Sub Total Hillcrest 1,047 826 26.76 3,093 5,288 -41.51 C&U Adult Attendance 114 105 8.57 300 608 -50.66 C&U Youth Attendance 573 617 -7.13 2,241 2,259 -0.80 C&U Comm Attendance 569 1,033 -44.92 2,244 2,033 10.38

Sub Total Cole & Ustick 1,256 1,755 -28.43 4,785 4,900 -2.35 Bown Adult Attendance 93 195 -52.31 504 552 -8.70 Bown Youth Attendance 874 1,212 -27.89 3,592 3,222 11.48 Bown Comm Attendance 484 727 -33.43 2,449 2,873 -14.76

BOISE PUBLIC LIBRARYRECIPROCAL BORROWING STATISTICS

December 2018

Percent of Percent ofThis Month Last Year Percent This Year To Date Last Year Percent

This Month Circulation This Month Change To Date Circulation To Date ChangeCHECKOUTS Ada Community 5,179 2.50 3,788 36.72 13,075 2.02 12,538 4.28 Caldwell 331 0.16 409 -19.07 1,315 0.20 1,653 -20.45 Eagle 747 0.36 771 -3.11 2,510 0.39 2,560 -1.95 Emmett 151 0.07 102 48.04 523 0.08 231 126.41 Garden City 1,692 0.82 1,972 0.00 5,332 0.82 6,131 -13.03 Hailey 2 0.00 13 -84.62 3 0.00 24 -87.50 Meridian 2,795 1.35 3,002 -6.90 8,948 1.38 10,725 -16.57 Mountain Home 253 0.12 299 -15.38 914 0.14 1,096 -16.61 Nampa 794 0.38 689 15.24 3,164 0.49 3,074 2.93 Twin Falls 34 0.02 22 54.55 203 0.03 49 314.29

Total 11,978 5.78 11,342 5.61 35,987 5.55 38,081 -5.50

Total BPL Circulation 207,056 210,425 648,400 680,375

Last Year This Year Last YearThis Month This Month To Date To Date

CHECKOUTS Ada Community 11,300 9,976 36,188 32,343 Caldwell 192 215 537 516 Eagle 7,068 5,899 22,694 19,208 Emmett 16 5 38 70 Garden City 8,139 9,460 26,484 30,222 Hailey 0 28 32 58 Meridian 9,936 10,200 32,639 33,433 Mountain Home 25 27 131 60 Nampa 653 574 1,864 1,785 Twin Falls 11 23 18 125

Total 37,340 36,407 120,625 117,820

Items checked out at BPL by consortium members' patrons.

Items checked out at consortium member locations by BPL patrons.

MAIN BOWN COLE & USTICKMonth Circ Total Self Ck Total % of Circ Month Circ Total Self Ck Total % of Circ Month Circ Total Self Ck Total % of CircOctober 90,553 38,330 42.33% October 30,731 16,241 52.85% October 30,531 12,994 42.56%November 87,867 38,236 43.52% November 29,465 16,259 55.18% November 28,912 12,746 44.09%December 83,449 36,462 43.69% December 27,012 13,576 50.26% December 26,495 11,056 41.73%January January JanuaryFebruary February FebruaryMarch March MarchApril April AprilMay May MayJune June JuneJuly July JulyAugust August AugustSeptember September September

COLLISTER HILLCRESTMonth Circ Total Self Ck Total % of Circ Month Circ Total Self Ck Total % of CircOctober 15,348 8,152 53.11% October 12,797 7,435 58.10%November 14,682 8,182 55.73% November 13,070 6,741 51.58%December 14,139 7,326 51.81% December 11,762 6,457 54.90%January JanuaryFebruary FebruaryMarch MarchApril AprilMay MayJune JuneJuly JulyAugust AugustSeptember September

Boise Public Library Monthly Self Check Statistics

Percent of Circulation

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