Post on 12-Mar-2016
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Alon ZaibertAgendaGreetings and updatesiQCX Case Study Automating Service Fees (and lots of them) Lisa Eckerson, VP of Operations - Directravel3rd Party of the month - TraveasiBank Case Study Business needs Events and MeetingsCindy Heston, Manager, Strategic Sourcing Travel and Events - WellpointCustomer of the month awardAutomating Service Feesand lots of them!Lisa Eckerson VP Operations
About Direct Travel805
Direct TravelCorporate Travel Solutions (CTS)Travel Management Corporation (TMC)Travel Destination Management GroupCaldwell Travel
Identified loss of income due to inconsistent application of service fees And need for customer accessible reporting tool
The findingsIn the age of shrinking commissions and increasing airline charges, it is essential for agencies to make sure fees are being collected properly.
Extraordinarily LARGE number of service fees to automate
An automated solution that will perform the necessary Quality Control, reduce human error and increase efficiency.
In the worksA central repository for all service fees
Integration with iQCX
All accounts by one central source
3rd Party cornerLast time - CheckMate3rd Party cornerLast time - CheckMate3rd Party cornerLast time - CheckMateBusiness Needs Events and Meetings
Cindy Heston Manager, Strategic Sourcing Travel and Events - Wellpoint
A Passive segment
No way to manage
Reporting and Real Time changes
Interface to agency data
Discussions with Cornerstone provided solutions through agency API to ensure that up to date meeting travel data was being shared with the correct Planner at WellPoint
The WHATEvents are noted by Cvent unique ID and these IDs are passed to Cornerstone with Planner name and date of event. The HOWCity pair analysisHotel rate analysisTop event cities and hotelsAttendee status for hotelsCustomer footprintTravel and event overview and analysisOverarching dashboard20Redundancy in WellPoint work load reduced throughout the organization
Redundancy in Travel agency work load eliminated
RepetitionChange management always takes time23Trending analysisAndeducationWhat's nextFurther opportunitiesFeedback and improvement in development24thank you!