SocialMedia.orgVideo Case Studies

Andy Sernovitz

Social Media Ethics Briefing:Staying Out of Trouble

This video is from

BlogWellSan FranciscoJune 20, 2011

socialmedia.org/blogwell

SocialMedia.orgCase Studies

This presentation is from

BlogWellBay Area

August 6, 2013socialmedia.org/blogwell

Social Media

Disclosure & Ethics

for Big Brands

The secret to success

in social media:

Trust

The difference between

honesty and sleazery:

Disclosure

THIS IS THE LAW

and it's not new

3 + 1 Rules for

Safe Social Media Outreach

1. Require disclosure and truthfulness in social media

2. Monitor the conversation and correct misstatements

3. Create social media policies and training

+ Don't pay for it

10 Magic Words

I work for __________________, and this is my personal opinion.

Who are you?

Were you paid?

Is it an honest opinion based on a real experience?

Clear and Conspicuous to the Average Reader

Obvious disclosure

Up front

Don’t lie to your mom

2013 FTC Warning

Stop ignoring us

Stop faking it

If you can’t be honest, don’t do it

Fake disclosure fails

#spon = #bs

bit.ly/ad_12

“Native Ads”

fake.url/teenytinyinfo

Brands are 100% liable

Training and Education

The Biggest Risk

&

A Safe Place

Disclosure Best Practices Toolkit

socialmedia.org/disclosure

• Checklists for every

situation

• Customize for your team

• Disclosure of Identity

• Personal and Unofficial

Participation

• Truthfulness

• Advocacy Campaigns

• Agency/Contractor Disclosure

• Vendor Questionnaire

• Policies and Training

We have a chance to do something good

Save your brand

Save your reputation

Save your job

Brand Pride

Raise your standards

Anything that makes an ad look like a

not-ad is wrong

If you have to disclose it, it's probably deceptive

FTC says: The need for a disclosure is really a warning

sign that [it] may contain some element of

deception. Rather than focusing on ... the whole

disclosures rigmarole, how about stepping back

and ... get rid of the need for a disclosure in the

first place? We’re not sayin’. We’re just sayin’.

“

”

If you have to ask, the answer is no

It’s easier to be honest

Pass it on

Learn more about past and upcoming BlogWells

socialmedia.org/blogwell

This video is from

BlogWellSan FranciscoJune 20, 2011

socialmedia.org/blogwell

SocialMedia.orgCase Studies

This presentation is from

BlogWellBay Area

August 6, 2013socialmedia.org/blogwell