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ORALCOMMUNICATION

WRITTENCOMMUNICATION

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What is communication?What is oral communication?What are the advantages/disadvantages of good oral communication? The 7 Cs of oral communicationWhat is written communication?What are the advantages/disadvantages of good written communication? Tips on written communication: The process and the pitfalls to avoid

WHAT IS COMMUNICATION?

It is simply an act of exchanging ideas, thoughts, or information between individuals.

The communication process is composed of a sender, a receiver, message, and the feedback.

ORAL COMMUNICATIONIt is also known as verbal communication, wherein an interchange of verbal messages between the sender and the receiver takes place.This is the type of communication which is immediate, more personal and informal.

What are the advantages of oral communication?Oral communication has an immediate impact,

Provides opportunity for interaction and feedback,It is better for conveying feelings and emotions

Does not take up too much time for responseas well as sending the message is direct to the receiverWhat then are the disadvantages of oral communication?

It demands ability to think coherently as one speaksDiction, voice pitch and tone, is affected by external factors such as stress and anger which might cause miscommunications or misunderstandingsMessages cannot be easily documented or recorded, which may be forgotten through time, and it cannot be reviewed or corrected

The 7 Cs ofORALCOMMUNICATION

CANDIDNESS

CLARITY

COMPLETENESS

CONCISENESS

CONCRETENESS

CORRECTNESS

COURTESY

WRITTENCOMMUNICATION

WRITTEN COMMUNICATIONIs the exchange of information using written symbols, via words, or sentences.

It is the presentation of ideas in a coherent manner through business letters, documents, files, and etc.

ADVANTAGES OF WRITTEN COMMUNICATIONUseful for research purposes;Helps in keeping abreast of development in whatever project you are involved in as it provides an avenue not only for sharing of ideas or opinions, but also for the presenting and defending of viewpoints.Can also serve as acknowledgment proof that something has been done in case verification is needed later.Documenting work helps to clarify thoughts and thinking processes as it allows you to mull over things slowly, at your own pace. It is thinking made public. Does not rely on memory and records exist independently of the writer.

DISADVANTAGES OF WRITTEN COMMUNICATION

One will never know if the message has been received or notOne will never know if the message has been received or notTime consumingImmediate feedback is not available Response from the receiver may take up too much time

TIPS ON WRITTEN COMMUNICATION:THE PROCESS PLANNINGPlan what you say. List down all the points and arrange them in a logical and suitable sequence. WRITINGAvoid flowery and/or ambiguous words. Be direct and precise for you to convey your points well. EDITINGIt is crucial to check your reports, business letters for grammatical errors as well as logical errors to ensure a smooth message and language flow.

TIPS ON WRITTEN COMMUNICATION:PITFALLS TO AVOIDCONFUSING LANGUAGEThis refers to words that mislead the reader and cause communication breakdown. It may result to barriers being erected between the writer and the reader. VERBOSITYThis refers to the use of too many words, so much that they interfere with understanding. This may antagonize, bore, or even confuse the reader.POOR SENTENCE STRUCTURERefers to fragmented sentences, misuse of punctuations, illogical structure of ideas, etc.INFORMATION OVERLOADThis refers to giving too much information and information that are not important or related to what is being conveyed.

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