bishop’s pumpkin farmsfp.ucdavis.edu/files/243691.pdf · bishop’s pumpkin farm serving 5-star...
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![Page 1: Bishop’s Pumpkin Farmsfp.ucdavis.edu/files/243691.pdf · Bishop’s Pumpkin Farm Serving 5-Star Customer Service Meghan Bishop-Sanderson](https://reader033.vdocuments.site/reader033/viewer/2022060704/60703bf0bffdc87f380ed5b5/html5/thumbnails/1.jpg)
Bishop’s Pumpkin Farm
Serving 5-Star Customer Service
Meghan Bishop-Sanderson
![Page 2: Bishop’s Pumpkin Farmsfp.ucdavis.edu/files/243691.pdf · Bishop’s Pumpkin Farm Serving 5-Star Customer Service Meghan Bishop-Sanderson](https://reader033.vdocuments.site/reader033/viewer/2022060704/60703bf0bffdc87f380ed5b5/html5/thumbnails/2.jpg)
What is your brand?
• Not just your logo
• Not what you are saying in your marketing
• It is what people perceive you to be
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Where does it start?
• The Employees
• Interview Process
• Orientation/Training
• Being Servant Leaders
![Page 4: Bishop’s Pumpkin Farmsfp.ucdavis.edu/files/243691.pdf · Bishop’s Pumpkin Farm Serving 5-Star Customer Service Meghan Bishop-Sanderson](https://reader033.vdocuments.site/reader033/viewer/2022060704/60703bf0bffdc87f380ed5b5/html5/thumbnails/4.jpg)
Employee Training
• Create positive work habits and bring your ‘A’ Game
• Exceeding Customers Expectations
• 10-4 Rule
• Handling Complaints
![Page 5: Bishop’s Pumpkin Farmsfp.ucdavis.edu/files/243691.pdf · Bishop’s Pumpkin Farm Serving 5-Star Customer Service Meghan Bishop-Sanderson](https://reader033.vdocuments.site/reader033/viewer/2022060704/60703bf0bffdc87f380ed5b5/html5/thumbnails/5.jpg)
Listening to the Customer
• Word of Mouth Marketing
• What are the customers complaining about? Fix it if possible
• Grow to accommodate the busiest days
• Under promise and over deliver
![Page 6: Bishop’s Pumpkin Farmsfp.ucdavis.edu/files/243691.pdf · Bishop’s Pumpkin Farm Serving 5-Star Customer Service Meghan Bishop-Sanderson](https://reader033.vdocuments.site/reader033/viewer/2022060704/60703bf0bffdc87f380ed5b5/html5/thumbnails/6.jpg)
Be Authentic
• Core Values
• Be who we say we are going to be
• Are we personable?
• Newsletter
• Facebook = A Sales pitch
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Be Involved in the Community
• Run Your Gourd Off
• Corn Maze
• Golden Autumn Wine Festival
![Page 8: Bishop’s Pumpkin Farmsfp.ucdavis.edu/files/243691.pdf · Bishop’s Pumpkin Farm Serving 5-Star Customer Service Meghan Bishop-Sanderson](https://reader033.vdocuments.site/reader033/viewer/2022060704/60703bf0bffdc87f380ed5b5/html5/thumbnails/8.jpg)
Keep Improving
• Every year will present different challenges
• Adapt to them
• Keep improving your employee training systems
• Keep listening to your customers
![Page 9: Bishop’s Pumpkin Farmsfp.ucdavis.edu/files/243691.pdf · Bishop’s Pumpkin Farm Serving 5-Star Customer Service Meghan Bishop-Sanderson](https://reader033.vdocuments.site/reader033/viewer/2022060704/60703bf0bffdc87f380ed5b5/html5/thumbnails/9.jpg)