Achieving Business Excellence

Achieving Business

Achieving Business Excellence

Achieving Business Excellence

Most people are so busy working IN

their business that they do not take any time to work

ON their business.

Achieving Business Excellence

Do you have a clearly focused and well-communicated strategy for success?

Effective Strategy =

Valued Differentiation x Execution

Achieving Business Excellence

Achieving Business Excellence

Five Foundations of Effective Strategic Thinking

Business Acumen

Personal Experience

Pattern Recognition

Strategic Insight

Disciplined Execution

Achieving Business Excellence

The Four – I’s

• Ignorance

• Inflexibility

• Indifference

• Inconsistency

Achieving Business Excellence

How to avoid the Four I’s

• Aggressive external market focus.

• Aggressive customer focus.

• Keep the “Main Things” the main things.

• Bullish on knowledge sharing and learning.

• Passion and commitment at all levels.

• Foster a healthy paranoia.

• Revel in change.

Achieving Business Excellence

From the CEO of a little 182 billion dollar company…

Look, what is strategy but resource allocation?

When you strip away all the noise, that’s what it

comes down to. Strategy means making clear-cut

choices about how to compete. You cannot be

everything to everybody, no matter what the size

your business or how deep its pockets. You have

to figure out what to say “NO” to.

Jeffrey Immelt

Achieving Business Excellence

Key Point: Strategy is INTERNAL

as well as EXTERNAL

Achieving Business Excellence

The Six Fundamental Elements of a Successful Organization

Achieving Business Excellence

Sustainable Competitive Advantage:

Hire GREAT talent…

Continuous Innovation

Extreme Customer Focus

Achieving Business Excellence

Top high-potential employees…

1. Credible

2. Respectful

3. Approachable

4. Highly Professional

5. Team Player

Achieving Business Excellence

Culture CountsFunFair

FamilyFriends

FreedomPride Praise

Meaning

Achieving Business Excellence

John Spence Team Model

• D

• M

• C

• C

• M

• D

irection – vivid, clear, inspiring --- shared

easurements – specific, observable, focused

ompetence – very good at what they do

ommunication – open, honest, courageous

utual Accountability – all team members

iscipline – do this every day

Achieving Business Excellence

11 Key Team Competencies:1. Setting clear, specific and measurable goals.

2. Making assignments extremely clear and ensuring required competence.

3. Using effective decision making processes within the team.

4. Establishing accountability for high performance across the entire team.

5. Running effective team meetings.

6. Building strong levels of trust.

7. Establishing open, honest and frank communications.

8. Managing conflict effectively.

9. Creating mutual respect and collaboration.

10. Encouraging risk-taking and innovation.

11. Engaging in ongoing team building activities.

Achieving Business Excellence

Honesty

Transparency

Courage

Vulnerability

The 4 key elements of robust communications

Achieving Business Excellence

800+ CEOs of firms between 20 and 400 Million

Lack of a clearly communicated Vision

Lack of courageous communication

Tolerating mediocrity

Inability to effectively execute

Achieving Business Excellence

10 – 15 %

Achieving Business Excellence

What Inhibits Execution?National Survey of 4,000 Senior Executives

4. Inability to work together (21%)

3. Company culture (23%)

2. Economic climate (29%)

1. Holding onto the past / unwillingness to CHANGE (35%)

Achieving Business Excellence

Where are we going + how will we behave on the way?

FocusDifferentiation“No”

Stakeholders + guiding collation

Vision + ValuesStrategyPlansGoals / ObjectivesTactics / Actions

Procedures / ProtocolsRepeatable ProcessClear / consistent /

relentless

Training +time / money /

supplies / people

Measure / TrackCommunicate

Transparency Renewal

Praise + Celebration and

Eliminate Mediocrity

Achieving Business Excellence

…chaos brings opportunity

For those that are prepared…

Achieving Business Excellence

• Strategic thinking takes time… pattern recognition.

• Strategy is internal & external / what NOT to do.

• Six core fundamentals: vision, talent, communication, urgency, execution, customer focus.

• Execution is about repeatable systems and training.

• High performance teams require shared vision + clear metrics.

Talent + Culture x Extreme Customer Focus = Success

Achieving Business Excellence

THANK YOU

If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com

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