assessing it situation
TRANSCRIPT
Assessing IT SituationOverview for assessing & understanding I.T. current state
The Assessment Roadmap
Objective: develop an efficient, actionable transition path from current state to a realistic, significantly improved future state
Determining the current state of I.T. is the first step in understanding and improving.
Gauging the current state against some expectation or standard creates the
assessment.
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Assessment & Roadmap Flow
Current State Target State
Practice Gap Analysis
Org. Readiness
Assessment
Process Readiness
Assessment
Change PlanChange Inventory
Improvement Portfolio
Program ScopeRoadmapTradeoff
Evaluation
Program Estimation
Release StrategyProgram Plan
Program OrganizationRisk Analysis
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Assessment Setup
What is driving your assessment? Who is sponsoring? Determine assessment purpose & mode combo Plan & execute activity appropriate to assessment
purpose & mode Assure sponsor(s) and area leadership is
supportive
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Formal assessment
• Broad scope• More than casual
coordination needed• Assessment is potential
significant driver• Money• Direction• Priorities
• Topic is potentially controversial
• Usually outsider performed• Can afford to do it well• Ex. Are we positioned to
implement ITIL?
Informal assessment
• Limited scope• Limited funding• Usually self performed• Little coordination needed• Assessment is not
signficant driver• Topic is not controversial• Ex. Is our ChgMngt
process adequate?
New CIO
• Self performed• Formal or informal• Lay of situation
• Quick broad exposure• Identification of
immediate challenges• Deeper understanding
of strengths/weaknesses• Particulars of business
& IT approaches• 1st 30-45 days
Assessment modes
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Evaluation Purposes
Value assess
Cost Reduction
Business Credibility
/Satisfaction
Best Practice
Capability-Maturity
Competitive Benchmark
Resource Competency
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I.T. Assessment Topics
Business Line Management Data Center
Development Security Telecom
Vendors
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Assess Topics Example – Data Center
Service level management Financial management Capacity management Availability management Workforce management Infrastructure engineering IT service continuity Service desk
Problem management Configuration
management Incident management Release management Change management Security engineering Security administration
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Assessment Activity Outline
Define goal of assessment
Appropriate for informal?
Identify area(s) for evaluation
Define mechanics for
assessing
Gather information
Determine current state
Identify concerns or
gaps
Define objectives
Develop action plan with staff
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Formal Assessment Process
Prep• Analyze reqmnts• Develop plan• Set team• Develop tools
Conduct• Prep participants• Do self-assess• Objective evidence• Compile
information• Verify
discrepancies• Evaluate outcomes• Validate
Report• Define current
state• Generate results• Deliver results• Archive results
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Key Assessment Challenges
Meaningful state comparatives & targets What information to gather Executing efficiently Overcoming fear & politics Overcoming internal personnel time & skill
constraints Lessening observational bias Focusing on what’s valuable
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Further information on this
Contact: Mike Batton, President, Batton Consulting Inc. | [email protected] | 630-443-7735 (O) 630-862-6799 (M)
Contact Mike
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