it situation(2003)2
DESCRIPTION
SituationTRANSCRIPT
Before taking off the flight
Flight missed
My flight was gone. I want a flight ASAP!!!!!
May I help you ?
I am sad to hear that. We will try our best to help. May I have your boarding pass please?
(silent. Throw the boarding pass to the reception) (pass scanned)
Mrs. A. Here is the schedule of your possible flights. Which one you want to choose?
Reception: May I help you ?Customer: My flight was gone. I want a flight
ASAP!!!!!Reception: I am sad to hear that. We will try our
best to help. May I have your boarding pass please?
Customer: (silent. Throw the boarding pass to the reception)
(pass scanned)
Reception: Mrs. A. Here is the schedule of your possible flights. Which one you want to choose?
Flight info.
Flight no.
airlines Destinations(from Hong Kong)
Time Date Vacancies
Price
CX 123 Cathay Pacific
Singapore
16:55 6/4/2010
0 $4000
AS345 Dragonair
Singapore
17:35 6/4/2010
2 $3800
SI182 Singapore Airlines
Singapore
18:05 7/4/2010
5 $4300
(schedule shown)Customer: As the time now is 15:35. I would like to take the AS345………..
Customer: As the time now is 15:35. I would like to take the AS345…
Sure. How many tickets you want ?
(smile) Thanks.
Credit card please.
Which payment method would you like to choose? By cash or credit card?
Yes.
Okay. I help you book the ticket right now. Here are the details. Mrs. A, you want one ticket of AS345 from Hong Kong to Singapore at 17:35 today which cost you $3800.
Ticket for one.
Here is your ticket. Enjoy your journey.
(continued)Reception: Sure. How many tickets you want ?Customer: Ticket for one. Reception: Okay. I help you book the ticket right
now. Here are the details. Mrs. A, you want one ticket of AS345 from Hong Kong to Singapore at 17:35 today which cost you $3800.
Customer: Yes. Reception: Which payment method would you
like to choose? By cash or credit card?Customer: Credit card please.Reception: Here is your ticket. Enjoy your
journey.Customer: (smile) Thanks.