total quality management - adding value in the manufacturing industry

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GET THE LATEST UPDATE ON WHAT IS HAPPENING WITH TOTAL QUALITY MANAGEMENT FOR THE MANUFACTURING INDUSTRY

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WHAT HAPPENS IF YOU DON’T MANAGE QUALITY

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AGENDA Introduction

The 7 elements of Total Quality Management

Summary

Total Quality Management / TQM is an integrative philosophy of management for continuously improving the quality of products and processes.

TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services which are offered by an organization, requiring the involvement of management, workforce, suppliers, and customers, to meet or exceed customer expectations.

TOTAL QUALITY MANAGEMENT WHAT IS IT?

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TOTAL QUALITY MANAGEMENT TQM IS MADE UP OF 7 ELEMENTS

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Customer Focused

Total Employee Involvement Process Centred Integrated

System

Continual Improvement

Fact-based Decision Making Communications

CUSTOMER-FOCUSED

The customer ultimately determines the level of quality. No matter what an organization does to foster quality improvement—training employees, integrating quality into the design process, upgrading computers or software, or buying new measuring tools—the customer determines whether the efforts were worthwhile or not

CUSTOMER-FOCUSED INTRODUCTION

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IFS Quality Assurance

The aim of using IFS Quality Assurance is that it will help ensure that a company is focused on quality throughout their processes

CUSTOMER-FOCUSED HOW CAN IFS HELP?

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CUSTOMER-FOCUSED QUALITY ASSURANCE

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Compliance •Used to identify the Reference Standards

which are relevant to each Business Area and to plan when each one will be audited.

Audit •Carried out to ensure that the company has

clearly defined procedures and that it complies with them.

Non-Conformance

Reporting (NCR)

•Provides the method for investigation and follow-up of a Non Conformance with one or many Correction Actions

Corrective Actions and Preventive

Actions (CAPA)

•CAPAs focus on a systematic investigation of the root cause of a Non Conformance in an attempt to either: •prevent its recurrence (Corrective Action) OR •prevent its occurrence (Preventive Action)

CUSTOMER-FOCUSED IFS AUDIT

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TOTAL EMPLOYEE INVOLVEMENT

All employees participate in working toward common goals. Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and management has provided the proper environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self-managed work teams are one form of empowerment

TOTAL EMPLOYEE INVOLVEMENT INTRODUCTION

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IFS Project Management is the perfect solution to engage employees so that they are fully involved in the completed process from design through to production.

This will allow the employees to positively impact quality throughout the lifetime of the project.

TOTAL EMPLOYEE INVOLVEMENT HOW CAN IFS HELP ?

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TOTAL EMPLOYEE INVOLVEMENT IFS PROJECT MANAGEMENT

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PROCESS-CENTRED

A fundamental part of TQM is a focus on process thinking. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (again, either internal or external). The steps required to carry out the process are defined, and performance measures are continuously monitored to detect unexpected variations in the process

PROCESS-CENTRED INTRODUCTION

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IFS Corporate Performance Management supports the control process, including business planning, business follow-up, and analysis of business critical information, by providing an integrated strategic performance management and control system.

PROCESS CENTRED HOW CAN IFS HELP?

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PROCESS CENTRED IFS CORPORATE PERFORMANCE MANAGEMENT

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PROCESS CENTRED IFS CORPORATE PERFORMANCE MANAGEMENT

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INTEGRATED SYSTEM

Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM

INTEGRATED SYSTEM INTRODUCTION

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INTEGRATED SYSTEM HOW CAN IFS HELP?

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CONTINUAL IMPROVEMENT

A major thrust of TQM is continual process improvement. Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder requirements and expectations

CONTINUAL IMPROVEMENT INTRODUCTION

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IFS Change Management simplifies and speeds up change processes. It lets you receive, review, check, and approve changes before implementing change orders.

CONTINUAL IMPROVEMENT HOW CAN IFS HELP?

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INTEGRATION TO

ANY IFS OBJECT

Change Request

Preliminary (receive /check) Active (approval) Processed Cancelled

Change Order

Preliminary Planned (analyzed) In Progress (approved) Performed Completed Cancelled

CONTINUAL IMPROVEMENTS IFS CHANGE ORDERS

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FACT-BASED DECISION MAKING

In order to know how well an organization is performing, data on performance measures are necessary. TQM requires that an organization continually collect and analyze data to improve decision making accuracy, achieve consensus, and allow prediction based on past history

FACT-BASED DECISION MAKING INTRODUCTION

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IFS Business Intelligence strategy consists of two fundamental and interrelated parts:

BI built-in BI by choice

FACT-BASED DECISION MAKING HOW CAN IFS HELP?

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FACT-BASED DECISION MAKING IFS BUSINESS INTELLIGENCE

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COMMUNICATIONS

During times of organizational change, as well as part of day-to-day operation, effective communications play a large part in maintaining morale and in motivating employees at all levels. Communications involve strategies, method, and timeliness

COMMUNICATIONS INTRODUCTION

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IFS Talk is a social media board so that whatever the users of IFS Applications need from each other, they can post onto the billboard, which holds a stream of the latest posts

In appearance it is similar to the wall on Twitter or Facebook that users are accustomed to in their personal lives

Can be used to target messages to different groups

Updates can be made directly in IFS Talk or from any form within the application.

COMMUNICATIONS HOW CAN IFS HELP?

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COMMUNICATIONS IFS TALK

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SUMMARY

Total Quality Management / TQM is an integrative philosophy of management for continuously improving the quality of products and processes.

IFS fully supports TQM and its elements Customer-Focused Total Employee Involvement Process-centred Integrated System Continual Improvement Fact-based Decision Making Communications

TOTAL QUALITY MANAGEMENT SUMMARY

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Quality Assurance

Approval Routings

Delivery Performance

Supplier Performance

Warranty Management

Scrap Analysis

Inspection Results Returns

FMEA Control Plans Change Control

Document Management

PDM Equipment MRB & Rework Analysis

Support Center & Call

Center

TOTAL QUALITY MANAGEMENT IN IFS

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On-line Documentation Interactive Help

Business Intelligence Reporting KPI

ANTONY BOURNE GLOBAL MANUFACTURING INDUSTRY DIRECTOR

Email Antony.Bourne@ifsworld.com LinkedIn IFS

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QUESTIONS

THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE

INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.

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