total quality management - adding value in the manufacturing industry
TRANSCRIPT
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GET THE LATEST UPDATE ON WHAT IS HAPPENING WITH TOTAL QUALITY MANAGEMENT FOR THE MANUFACTURING INDUSTRY
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WHAT HAPPENS IF YOU DON’T MANAGE QUALITY
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AGENDA Introduction
The 7 elements of Total Quality Management
Summary
Total Quality Management / TQM is an integrative philosophy of management for continuously improving the quality of products and processes.
TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services which are offered by an organization, requiring the involvement of management, workforce, suppliers, and customers, to meet or exceed customer expectations.
TOTAL QUALITY MANAGEMENT WHAT IS IT?
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TOTAL QUALITY MANAGEMENT TQM IS MADE UP OF 7 ELEMENTS
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Customer Focused
Total Employee Involvement Process Centred Integrated
System
Continual Improvement
Fact-based Decision Making Communications
CUSTOMER-FOCUSED
The customer ultimately determines the level of quality. No matter what an organization does to foster quality improvement—training employees, integrating quality into the design process, upgrading computers or software, or buying new measuring tools—the customer determines whether the efforts were worthwhile or not
CUSTOMER-FOCUSED INTRODUCTION
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IFS Quality Assurance
The aim of using IFS Quality Assurance is that it will help ensure that a company is focused on quality throughout their processes
CUSTOMER-FOCUSED HOW CAN IFS HELP?
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CUSTOMER-FOCUSED QUALITY ASSURANCE
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Compliance •Used to identify the Reference Standards
which are relevant to each Business Area and to plan when each one will be audited.
Audit •Carried out to ensure that the company has
clearly defined procedures and that it complies with them.
Non-Conformance
Reporting (NCR)
•Provides the method for investigation and follow-up of a Non Conformance with one or many Correction Actions
Corrective Actions and Preventive
Actions (CAPA)
•CAPAs focus on a systematic investigation of the root cause of a Non Conformance in an attempt to either: •prevent its recurrence (Corrective Action) OR •prevent its occurrence (Preventive Action)
CUSTOMER-FOCUSED IFS AUDIT
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TOTAL EMPLOYEE INVOLVEMENT
All employees participate in working toward common goals. Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and management has provided the proper environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self-managed work teams are one form of empowerment
TOTAL EMPLOYEE INVOLVEMENT INTRODUCTION
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IFS Project Management is the perfect solution to engage employees so that they are fully involved in the completed process from design through to production.
This will allow the employees to positively impact quality throughout the lifetime of the project.
TOTAL EMPLOYEE INVOLVEMENT HOW CAN IFS HELP ?
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TOTAL EMPLOYEE INVOLVEMENT IFS PROJECT MANAGEMENT
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PROCESS-CENTRED
A fundamental part of TQM is a focus on process thinking. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (again, either internal or external). The steps required to carry out the process are defined, and performance measures are continuously monitored to detect unexpected variations in the process
PROCESS-CENTRED INTRODUCTION
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IFS Corporate Performance Management supports the control process, including business planning, business follow-up, and analysis of business critical information, by providing an integrated strategic performance management and control system.
PROCESS CENTRED HOW CAN IFS HELP?
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PROCESS CENTRED IFS CORPORATE PERFORMANCE MANAGEMENT
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PROCESS CENTRED IFS CORPORATE PERFORMANCE MANAGEMENT
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INTEGRATED SYSTEM
Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM
INTEGRATED SYSTEM INTRODUCTION
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INTEGRATED SYSTEM HOW CAN IFS HELP?
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CONTINUAL IMPROVEMENT
A major thrust of TQM is continual process improvement. Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder requirements and expectations
CONTINUAL IMPROVEMENT INTRODUCTION
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IFS Change Management simplifies and speeds up change processes. It lets you receive, review, check, and approve changes before implementing change orders.
CONTINUAL IMPROVEMENT HOW CAN IFS HELP?
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INTEGRATION TO
ANY IFS OBJECT
Change Request
Preliminary (receive /check) Active (approval) Processed Cancelled
Change Order
Preliminary Planned (analyzed) In Progress (approved) Performed Completed Cancelled
CONTINUAL IMPROVEMENTS IFS CHANGE ORDERS
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FACT-BASED DECISION MAKING
In order to know how well an organization is performing, data on performance measures are necessary. TQM requires that an organization continually collect and analyze data to improve decision making accuracy, achieve consensus, and allow prediction based on past history
FACT-BASED DECISION MAKING INTRODUCTION
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IFS Business Intelligence strategy consists of two fundamental and interrelated parts:
BI built-in BI by choice
FACT-BASED DECISION MAKING HOW CAN IFS HELP?
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FACT-BASED DECISION MAKING IFS BUSINESS INTELLIGENCE
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COMMUNICATIONS
During times of organizational change, as well as part of day-to-day operation, effective communications play a large part in maintaining morale and in motivating employees at all levels. Communications involve strategies, method, and timeliness
COMMUNICATIONS INTRODUCTION
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IFS Talk is a social media board so that whatever the users of IFS Applications need from each other, they can post onto the billboard, which holds a stream of the latest posts
In appearance it is similar to the wall on Twitter or Facebook that users are accustomed to in their personal lives
Can be used to target messages to different groups
Updates can be made directly in IFS Talk or from any form within the application.
COMMUNICATIONS HOW CAN IFS HELP?
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COMMUNICATIONS IFS TALK
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SUMMARY
Total Quality Management / TQM is an integrative philosophy of management for continuously improving the quality of products and processes.
IFS fully supports TQM and its elements Customer-Focused Total Employee Involvement Process-centred Integrated System Continual Improvement Fact-based Decision Making Communications
TOTAL QUALITY MANAGEMENT SUMMARY
APPS8 MAKES A DIFFERENCE © 2013 IFS
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Quality Assurance
Approval Routings
Delivery Performance
Supplier Performance
Warranty Management
Scrap Analysis
Inspection Results Returns
FMEA Control Plans Change Control
Document Management
PDM Equipment MRB & Rework Analysis
Support Center & Call
Center
TOTAL QUALITY MANAGEMENT IN IFS
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On-line Documentation Interactive Help
Business Intelligence Reporting KPI
ANTONY BOURNE GLOBAL MANUFACTURING INDUSTRY DIRECTOR
Email [email protected] LinkedIn IFS
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QUESTIONS
THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE
INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.
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