strategic staffing in healthcare and beyondsig.org/docs2/s02_strategic_staffing_healthcare... · 2...

Strategic Staffing in

Healthcare and Beyond

The Children’s Hospital of Philadelphia

Karen FeeneySenior Human Resources Operations Manager

RightSourcing

Kelly DugganVP of Implementations

PeopleFluentMike Marschke

Account Executive

www.sig.org/eval

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Best Practice: Strategic Staffing in Healthcare and Beyond

Karen Feeney, FMP, Sr. HR Ops Manager - The Children’s Hospital of PhiladelphiaKelly Duggan, VP of Implementations – RightSourcing, Inc.Mike Marschke, Account Executive - PeopleFluent

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Discussion Topics

Change Management for Talent Management

Contingent Workforce Programs and How They Help

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2

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Polling Question 1Are you worried about solving the puzzle of finding the right talent at the right price at the right quality at the right time?

Foley, J. February 3, 2014. Forbes How To Manage Your Most Precious Assets. Retrieved from www.forbes.com.

Resource

Opportunity

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The Children’s Hospital of Philadelphia (CHOP)

Recognized as a world leader in the advancement of healthcare for children by integrating excellent patient care, innovative research and quality professional education into all of its programs.

• $2.1B Operating Revenue

• Top-Ranked Provider

• 11,000+ employees

• Talent challenges in market and healthcare http://www.phillymag.com/business/2015/09/14/philly-cfo-hiring/

www.chop.edu

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National View

• Currently 3.24 million temporary workers in the U.S.*

• Staffing Employment Up 3.7% From a Year Ago*

• The U.S. Department of Labor – worker misclassification is (still) a hot topic**

* American Staffing Association** Bradley Arant Boult Cummings LLP

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http://www.shrm.org/research/surveyfindings/articles/documents/08-0881%20future%20of%20hr%20survey%20briefa_final.pdf

HR Engagement Matters

• Committed Communications• Centralized Governance• Customized Solutions

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https://vimeo.com/user8989405/review/98749925/3b096cc006

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RightSourcing Strategic Client Partnerships250+ Healthcare Locations

Purely vendor neutral

Whole house expertise

VMS technology agnostic

100% dedicated to healthcare

Intellectual capital, people, technologies

$5B in managed spend

RightSourcing’s Vendor Neutral MSP

RightSourcing

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Polling Question 2

How many of you already have a CWM program in place as a piece of the talent management puzzle?

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Help!

• Help! Contract Management

• Help! Talent

• Help! Compliance

• Help! Data

• Help! Budget management

• Help! Invoice process reduction

• Help! Timesheet process

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Highlights of the CWM Program

Leadership, Oversight, Guidance

• EVP RightSourcing / SVP Human Resources CHOP

• Sr. VP of Client Services / Sr. HR Ops Manager

• General Counsel

• Director of Client Services

• Contracts Management Team

Risk Mitigation

• Compliance / credentialing

• Standardized contract terms for suppliers (insurance and indemnification)

• Validation/monitoring of supplier insurance certificates

Feet on the Ground

• Program Manager

• Client Services Coordinator

Strategic Analysis

• Resource with consulting / compensation / audit experience

• Market rate intelligence / recommendations

• Industry news / trends

• Labor supply / demand

• Complex data reporting / cost savings analysis

Technology

• Integration with PeopleFluent

• High level of visibility to data/reporting

• Customized to facilitate business decisions

Shared Resources

• Department with EEOC, FLSA, Co-Employment expertise

• Insurance Specialists

• Former IRS auditors

• Business Validation team

• Consolidated Billing team

– Analysts managing payables process

– Fielding calls from vendors

– Reconciling invoices / timecards / approvals

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Vendor Neutral – Why It Matters

More Suppliers

Quality Driven Results

Competitive

Reduce Risk

Support

Partnership

Less Suppliers

Affiliation Over Experience

All your eggs in one basket

Misalignment

Vendor Neutral

Primary Vendor

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HR Process EfficienciesRecruiting / On-Boarding / Off-Boarding from a

Vendor Neutral approach can save you up to

$10K per hire!

Source: Refer to National Association of Colleges and Employers 2012 Recruiting Benchmarks Survey for CPH benchmark

All Candidates Prescreening process

Selection process – 25% of candidate submissions

viable for manager consideration

On boarding the Candidate

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Self Sourced Talent (Payroll)

Requisition Screening Validation Coordination On-Boarding

The RightSourcing EOR Process

Manager Support & Education

Manager requests a temporary worker be payrolled

Manager contacts

RightSourcing team and provides

candidate referral details

Background check is

completed and RightSourcing coordinates

start date with hiring manager

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Worker starts

RightSourcing begins the required

background screening and

credential verification

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Common High Risk: Misclassification

RISK MITIGATION: • Unpaid Payroll Rates & Taxes

• ERISA and ACA Penalties

PLUS

• Insufficient Liability & Indemnity

• Weighted Business Dependency

Act Now to Avoid The

Wrath of the IRS Auditor

http://www.pepperlaw.com/publications/the-2015-white-paper-on-independent-contractor-misclassification-how-companies-can-minimize-the-risks-2015-04-27/

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Current Chapter of the CWM Story at CHOP

• Introduced 27 new suppliers in FY15 • Prevented 9 misclassified independent contractors• Averaging 160 active engagements; annual spend $19M • Positioned to save the company over $1M in FY16

Achieved 100% Compliance with Engaged Workers

Improved Staff Augmentation Efficiency

and Diverse Supplier Participation

Partnered with Supply Chain to Vet ALL

Statement of Work/ Service Requisitions

Released Contingent Workforce Management Policy & Intranet Page

Performance Management Data &

Service Level Agreement Metrics Monitored

Program Adoption in Both Clinical &

Non-Clinical Areas

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Hard Cost Savings

Cost Avoidance

Total cost savings of $794K (4.3% of spend)

Conversions: Average placement fee per hire to convert agency staff to CHOP FTE

Reduced Payroll Mark-up: Reduced Payroll mark-up vs. staffing vendors

Negotiated Rate Savings: Reduced bill rates directly negotiated down by onsite team

Reduced Bill Rates: Compares current bill rate to pre-ex avg. rate or market rate by job title

HR Process Efficiencies: $500 per new unique worker name off- boarded in this time period

Accounting Efficiencies: Based on cost of approving and processing multiple vendor invoices: $81 per weekly invoice per vendor

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Strategic Contingent Workforce Program

Contingent Workforce Program

Centralization and

Standardization

Transparency and Visibility

Talent Sourcing

Risk Mitigation

SOW-Based

Projects

Workforce Management

2020

Polling Question 3

What’s your story? Where are you on the journey to strategic talent management?

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Your People. Your Success. Our Focus.

Feedback

For any additional information regarding this presentation, please contact:

Kelly Duggan, Vice President of Implementations

(858) 336-3389 kduggan@RightSourcingUSA.com

Karen Feeney, FMP, Senior Human Resources Operations Manager

(267) 426- 6721 Feeneyk1@email.chop.edu

Mike Marschke, Account Executive

(919) 348-3477 mike.marschke@peoplefluent.com

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Strategic Staffing in Healthcare and Beyond

www.sig.org/eval

Children’s Hospital of Philadelphia

Karen Feeney, FMP, Senior Human Resources Operations Manager

(267) 426- 6721 Feeneyk1@email.chop.edu

RightSourcing, Kelly Duggan, Vice President of Implementations

(858) 336-3389 | kduggan@RightSourcingUSA.com

PeopleFluent, Mike Marschke, Account Executive

(919) 348-3477 mike.marschke@peoplefluent.com