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TRANSCRIPT
Strategic Staffing in
Healthcare and Beyond
The Children’s Hospital of Philadelphia
Karen FeeneySenior Human Resources Operations Manager
RightSourcing
Kelly DugganVP of Implementations
PeopleFluentMike Marschke
Account Executive
www.sig.org/eval
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Best Practice: Strategic Staffing in Healthcare and Beyond
Karen Feeney, FMP, Sr. HR Ops Manager - The Children’s Hospital of PhiladelphiaKelly Duggan, VP of Implementations – RightSourcing, Inc.Mike Marschke, Account Executive - PeopleFluent
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Discussion Topics
Change Management for Talent Management
Contingent Workforce Programs and How They Help
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Polling Question 1Are you worried about solving the puzzle of finding the right talent at the right price at the right quality at the right time?
Foley, J. February 3, 2014. Forbes How To Manage Your Most Precious Assets. Retrieved from www.forbes.com.
Resource
Opportunity
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The Children’s Hospital of Philadelphia (CHOP)
Recognized as a world leader in the advancement of healthcare for children by integrating excellent patient care, innovative research and quality professional education into all of its programs.
• $2.1B Operating Revenue
• Top-Ranked Provider
• 11,000+ employees
• Talent challenges in market and healthcare http://www.phillymag.com/business/2015/09/14/philly-cfo-hiring/
www.chop.edu
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National View
• Currently 3.24 million temporary workers in the U.S.*
• Staffing Employment Up 3.7% From a Year Ago*
• The U.S. Department of Labor – worker misclassification is (still) a hot topic**
* American Staffing Association** Bradley Arant Boult Cummings LLP
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http://www.shrm.org/research/surveyfindings/articles/documents/08-0881%20future%20of%20hr%20survey%20briefa_final.pdf
HR Engagement Matters
• Committed Communications• Centralized Governance• Customized Solutions
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https://vimeo.com/user8989405/review/98749925/3b096cc006
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RightSourcing Strategic Client Partnerships250+ Healthcare Locations
Purely vendor neutral
Whole house expertise
VMS technology agnostic
100% dedicated to healthcare
Intellectual capital, people, technologies
$5B in managed spend
RightSourcing’s Vendor Neutral MSP
RightSourcing
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Polling Question 2
How many of you already have a CWM program in place as a piece of the talent management puzzle?
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Help!
• Help! Contract Management
• Help! Talent
• Help! Compliance
• Help! Data
• Help! Budget management
• Help! Invoice process reduction
• Help! Timesheet process
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Highlights of the CWM Program
Leadership, Oversight, Guidance
• EVP RightSourcing / SVP Human Resources CHOP
• Sr. VP of Client Services / Sr. HR Ops Manager
• General Counsel
• Director of Client Services
• Contracts Management Team
Risk Mitigation
• Compliance / credentialing
• Standardized contract terms for suppliers (insurance and indemnification)
• Validation/monitoring of supplier insurance certificates
Feet on the Ground
• Program Manager
• Client Services Coordinator
Strategic Analysis
• Resource with consulting / compensation / audit experience
• Market rate intelligence / recommendations
• Industry news / trends
• Labor supply / demand
• Complex data reporting / cost savings analysis
Technology
• Integration with PeopleFluent
• High level of visibility to data/reporting
• Customized to facilitate business decisions
Shared Resources
• Department with EEOC, FLSA, Co-Employment expertise
• Insurance Specialists
• Former IRS auditors
• Business Validation team
• Consolidated Billing team
– Analysts managing payables process
– Fielding calls from vendors
– Reconciling invoices / timecards / approvals
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Vendor Neutral – Why It Matters
More Suppliers
Quality Driven Results
Competitive
Reduce Risk
Support
Partnership
Less Suppliers
Affiliation Over Experience
All your eggs in one basket
Misalignment
Vendor Neutral
Primary Vendor
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HR Process EfficienciesRecruiting / On-Boarding / Off-Boarding from a
Vendor Neutral approach can save you up to
$10K per hire!
Source: Refer to National Association of Colleges and Employers 2012 Recruiting Benchmarks Survey for CPH benchmark
All Candidates Prescreening process
Selection process – 25% of candidate submissions
viable for manager consideration
On boarding the Candidate
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Self Sourced Talent (Payroll)
Requisition Screening Validation Coordination On-Boarding
The RightSourcing EOR Process
Manager Support & Education
Manager requests a temporary worker be payrolled
Manager contacts
RightSourcing team and provides
candidate referral details
Background check is
completed and RightSourcing coordinates
start date with hiring manager
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Worker starts
RightSourcing begins the required
background screening and
credential verification
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Common High Risk: Misclassification
RISK MITIGATION: • Unpaid Payroll Rates & Taxes
• ERISA and ACA Penalties
PLUS
• Insufficient Liability & Indemnity
• Weighted Business Dependency
Act Now to Avoid The
Wrath of the IRS Auditor
http://www.pepperlaw.com/publications/the-2015-white-paper-on-independent-contractor-misclassification-how-companies-can-minimize-the-risks-2015-04-27/
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Current Chapter of the CWM Story at CHOP
• Introduced 27 new suppliers in FY15 • Prevented 9 misclassified independent contractors• Averaging 160 active engagements; annual spend $19M • Positioned to save the company over $1M in FY16
Achieved 100% Compliance with Engaged Workers
Improved Staff Augmentation Efficiency
and Diverse Supplier Participation
Partnered with Supply Chain to Vet ALL
Statement of Work/ Service Requisitions
Released Contingent Workforce Management Policy & Intranet Page
Performance Management Data &
Service Level Agreement Metrics Monitored
Program Adoption in Both Clinical &
Non-Clinical Areas
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Hard Cost Savings
Cost Avoidance
Total cost savings of $794K (4.3% of spend)
Conversions: Average placement fee per hire to convert agency staff to CHOP FTE
Reduced Payroll Mark-up: Reduced Payroll mark-up vs. staffing vendors
Negotiated Rate Savings: Reduced bill rates directly negotiated down by onsite team
Reduced Bill Rates: Compares current bill rate to pre-ex avg. rate or market rate by job title
HR Process Efficiencies: $500 per new unique worker name off- boarded in this time period
Accounting Efficiencies: Based on cost of approving and processing multiple vendor invoices: $81 per weekly invoice per vendor
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Strategic Contingent Workforce Program
Contingent Workforce Program
Centralization and
Standardization
Transparency and Visibility
Talent Sourcing
Risk Mitigation
SOW-Based
Projects
Workforce Management
2020
Polling Question 3
What’s your story? Where are you on the journey to strategic talent management?
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Your People. Your Success. Our Focus.
Feedback
For any additional information regarding this presentation, please contact:
Kelly Duggan, Vice President of Implementations
(858) 336-3389 [email protected]
Karen Feeney, FMP, Senior Human Resources Operations Manager
(267) 426- 6721 [email protected]
Mike Marschke, Account Executive
(919) 348-3477 [email protected]
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Session #02
Strategic Staffing in Healthcare and Beyond
www.sig.org/eval
Children’s Hospital of Philadelphia
Karen Feeney, FMP, Senior Human Resources Operations Manager
(267) 426- 6721 [email protected]
RightSourcing, Kelly Duggan, Vice President of Implementations
(858) 336-3389 | [email protected]
PeopleFluent, Mike Marschke, Account Executive
(919) 348-3477 [email protected]