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Systems Analysis Study on Systems Analysis Study on the Telemarketing System of the Telemarketing System of Extra Ordinaire Janitorial and Extra Ordinaire Janitorial and Manpower ServicesManpower Services

Basnillo, Ruth Ann

Buce, Marjorie

Capilitan, Maria Lourdes

Lim, Ma. Louise

Extra Ordinaire Janitorial Extra Ordinaire Janitorial and Manpower Servicesand Manpower Services

Line of Business: Janitorial Services Manpower Services

Number of Customers: 21

Number of Transactions: approximately 50 per day

Mission:

to deliver an extra ordinary performance to meet customers satisfaction

through service excellence

Vision:to operate in other parts of the country

Overview of Existing SystemTelemarketing System

Marketing Manager searches prospective clients through the telephone directory

After that, he stores the information acquired in the company database which is Excel

He then contacts them and asks the prospective clients for permission to submit proposal

He would then create the company proposal and submit it to the prospective client after some follow ups

Statement of the Problem

General Problem:

only a few numbers of proposals are approved among the numerous proposals the company passed.

Objectives of the System:

General Objective:to open new markets and increase sales

opportunities for the company by creating a marketing system that’s web-based

Specific Objectivesto increase the flexibility of the company by

improving its ability to respond and adapt to the technological changes in the environment

to improve asset utilization by introducing them the functions and benefits of the computers they use

to increase the speed of time by reducing the long process cycle time of the company’s marketing system

Significance of the Study

means of increasing the number of approved proposals

provide means of enhancing the marketing system of the company

means of letting the company gain more clients

increase company’s ability to adapt to technological changes

Increase company’s utilization of assets

Existing Existing SystemSystem

Searchprospective client

Store prospectiveclient information

Contactprospective client

Submit proposal

gather prospectiveclient information

follow up

sendpersonally

MarketingManager

AreaManager

ProspectiveClient

Extraordinaire Telemarketing System

Create proposal

Use Case DiagramUse Case Diagram

Activity Activity diagramdiagramExisting Existing SystemSystem

Search Prospective Client

Store Prospective Client Information

Contact Prospective client

Submit Proposal

Specific Problems:

the company is not knownthe company does not prioritize advertisement

the company has no budget for advertisement

the company has few revenue

the company has few clients

Proposed Proposed SystemSystem

Use Case Diagram

Update Website

Search Prospective Clients

Send email to prospective Clients

Submit proposal

Save prospectiveclient information

to database

Link to company website

Send proposal through email

MarketingManager Prospective

Client

Extraordinaire Web-based marketing System

Create proposal