revolutionising the work experience
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Nortel Confidential Information
Nortel Confidential Information
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Nortel Confidential Information
Nortel Confidential Information
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Revolutionising the Work Experience
Geoff Hall
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5 2007 – Video Capture
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6 2012 – Live Video Transmission
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Nortel Confidential Information
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The Evolution of Infrastructure
Transport Networks, Signaling Intelligent Networks with Mobility, Applications, Context
• Efficient• Adaptable
• User value• Converged
• Costly• Slow evolution
• Low value• Separate
Today Tomorrow
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Nortel Confidential Information
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The Evolution of Large Organisations
Ethernet, LANS, TDM, VoIP Wireless Mobility, Unified Comms, SOA
Today Tomorrow
• Federated• Integrated
services
• Bus. optimized• Solutions-based
• Insular • Separated
services
• Complex• Product centric
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SOA, Web Services
The Evolution of Applications
Monolithic Software
Tools of Communications
Sources of Information
• Network aware• Personalized
• Rapid creation• Infinite options
• Network oblivious• Homogeneous
• Long cycles • Few options
Today Tomorrow
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Nortel Confidential Information
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What is Unified Communications
Unified Communications offers a single user interface to enterprise communications and aims to simplify communications for workers faced with voice, voice mail, e-mail, instant messaging, and collaboration applications.
Voice Messaging Conferencing
Unified Communications
Collaborative Workspaces and PortalsIM/Presence
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Converged Govt Office Solutions
Customer Prem Carrier Hosted
Service Provider
Client MicrosoftCommunicator
Client
Customer Premises
Hybrid Hosted
Client
Call Server + OCS 2007 Remote Call Control
OC Soft Phone
Call Server + OCS 2007Remote Call Control
OC Soft phone
MicrosoftCommunicator
MicrosoftCommunicator
Call Server + HMC4.0/EVS2.0Remote Call Control
OC Soft Phone
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Converged Govt Office Integration Model
PSTN
Rich VoIPFeature Set
SIPSS7/PRI
NortelCS MS HMC/
OCS
Voice
Multi-deviceAlways-on clientsRich feature set
Familiar UIHybrid networks
Multi-tenantCarrier grade
Communicator control of phonesStand-alone Soft Client voice
On / Off-hook status (presence)Smart tags
MS collaboration/directory servicesATA/IAD analog lines
Business phones & SIP Phones
Solution Availability
CS2000Integrated using SIP/SIP-CTI-TR87 from ISN10
AS5200Planning integration using SIP/SIP-CTI-TR87 2008
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Fully Integrated Nortel / Microsoft UC
Federated IM & Presence
Audio/Video/Data
MS App Integration
CSF Provisioning Hosted & Carrier Class
Nortel Featured Telephony
Click to Call
Telephony Presence
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Unified User Experience
Excel
WordOutlook
SharePoint
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The Life of the Lone Worker
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Supporting Lone Workers
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a revolutionized work experience
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Youtube Citizens
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Who Do I Call?
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Make One Call
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Single Point of Resolution
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Carbon Footprint?
• Less Travel
• Less Power
• Less Waste
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Imagine . . . .
• 5 Star citizen service
• Zero missed messages between departments
• Single point of registration
• Easy feedback into Civil Servants and Politicians
• Personalisation for a population of 60 million
• . . . . . .
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