nelnet education loan servicing

NELNET EDUCATION LOAN SERVICING

Webinar Wednesdays | September 14, 2011

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The Loan Servicing Environment – Getting the Most from Nelnet As Your ServicerDana Kelly, Regional Director, Nelnet Partner Solutions

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TOUR OF OUR WEBSITE: FINANCIAL LITERACY

Webinar Wednesdays| September 14, 2011

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MONEY MONDAYS

Webinar Wednesdays| September 14, 2011

Linked logo available for site

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FINANCIAL LITERACY TOOLS (SAMPLES)

Webinar Wednesdays| September 14, 2011

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TOUR OF OUR WEBSITE: TRAINING

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NSIGHT

• Tool for accessing loan information and reports on both lender-owned and Department of Education-owned loans that are serviced by Nelnet• Analyze real-time data• Transmissions encrypted for data protection and security• Access a secure user profile• Access particular views or data elements• Generate pre-programmed reports

o Flexible filtering options, save and exporto Types of reports:

- Core data- Deferment and forbearance data- Reference and PLUS dependent data- Select SSN-level data

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NSIGHT-HOW TO REQUEST A USER ID

• E-mail the Nelnet School Service Center at SSC@nelnet.net and provide the following information for each user in your office.o First and Last Name o School Name(s) o Entire School Code (Note: this is an 8 digit code(s)) o E-mail Address o Phone Number o Fax Number

• The School Service Center will notify you via e-mail once your user ID is created. If you do not receive your user ID within three business days of your request, please call the School Service Center at 1.866.463.5638

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RECENT NSIGHT ENHANCEMENTS

• Three additional easy button reports, including subsets of comprehensive reports. o Late Stage Delinquency Report - all borrowers 250 days past due

without having to type in criteria (prompts)

o Exiting Forbearance/Deferment Report - all students within 45 days of leaving forbearance/deferment without having to type in criteria (prompts)

o Grace Report - all students within 45 days of entering grace or in grace without having to type in criteria (prompts)

Webinar Wednesdays| September 14, 2011

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RECENT NSIGHT ENHANCEMENTS

• Three new search fields-added fields for repayment plan the borrower is currently in, last payment date and amount

• Streamlined report generating process-rather than copying information to a personal folder to run data, you may now find reported information from the public folder

• Centralized data reporting-database selection process has been eliminated; a report now automatically includes statistics from all three databases

• Acronym-free zone-eliminated abbreviations• Intuitive search. Now you can search by individual school codes

or include all school codes. • More accurate labeling-“School Delinquency” folder is now

“School Reports”

Webinar Wednesdays| September 14, 2011

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TOUR OF OUR WEBSITE: FACEBOOK

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NELNET WEEKLY UPDATE DEBUT 8/15/2011

| Nelnet Education Loan Services

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TOUR OF OUR WEBSITE: JIM’S BLOG

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SCHOOL SERVICE CENTER

• Monday to Friday-7:00 a.m. to 6:00 p.m. CST (7:00 a.m. to 7:00 p.m. CST early fourth quarter)

• 1.866.463.5638 (1.866.4NELNET)• ssc@nelnet.net

o General questions on all loans in servicing (account status, address to return funds, default prevention, etc…)

o All questions regarding FFEL/commercial loans (loan adds/changes, disbursement adjustments, demographic changes, etc…)

o Assist in providing correct contact information if unable to provide resolutiono Nsight support (sign-up, navigation, password resets, etc…)

• 99.09% accuracy in resolving issues along with a 83% school satisfaction rating

• 5 associates in Lincoln, NE and Aurora, CO, with a combined 56 years of student loan servicing experience (early fourth quarter adding 3 more representatives to ensure that you have the best service possible)

| Nelnet Education Loan Services

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NEW ONLINE PAYMENT SYSTEM

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NEW MANAGE MY ACCOUNT & CHAT NOW

| Nelnet Education Loan Services

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INNOVATIONS FOR BORROWERS: IVR UPGRADES

• Interactive Voice Response (IVR) upgrades (based on borrower and school feedback)

o Ability to make or postpone a payment

o Obtain payment plan and loan status information

o Request documents

o Listen to tax information

• In response to direct customer feedback, we have moved the option to speak to a representative to the beginning of our IVR menu

Webinar Wednesdays| September 14, 2011

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MOBILE MICROSITE & TEXT MESSAGING

• Mobile micrositeo Nelnet launched www.nelnetmobile.como Offers ability to sign up for text messagingo Option to link to an optimized version of www.nelnet.como Download the Loan Assist and Loan Calculator mobile applications

for iPhone and Android• Text messaging - Borrowers can opt to receive texts including:

o Payment due dateo Past due notificationso Loan status changeso Notifications that their online statement is ready to view

Webinar Wednesdays| September 14, 2011

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Account updates via text messaging

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NELNET MOBILE APPLICATIONS

• Loan Assist Mobile Application (iPhone & Android)o Allows borrowers to schedule payments up to 30 day in advanceo Provides customers with a way to review their account and group

summaryo View their payment historyo Check the status of deferment/forbearance requestso Use loan calculators

• Loan Calculator Mobile Application (iPhone & Android)o Calculate monthly paymentso Explore the amount of interest that will accrue during a period of

deferment or forbearanceo View different repayment scenarios

Webinar Wednesdays| September 14, 2011

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Mobile website (nelnet.com)

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Online Payment System App (Loan Assist)

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Online Payment System App (Loan Assist)

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Loan Calculator App

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CONTACT INFORMATION

• Regional Director: Dana Kelly (dana.kelly @nelnet.net)

• Nelnet School Service Center (SSC)o www.nelnetloanservicing.como ssc@nelnet.neto 1.866.463.5638

• Nelnet Borrower Customer Center (Service and Repayment)o www.nelnet.como 1.888.486.4722