managing, motivating & leading people
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Managing, Motivating Managing, Motivating & Leading People& Leading People
Presented By:Presented By:
Karen Becton-JohnsonKaren Becton-JohnsonKatheryn HoustonKatheryn Houston
ForFor
ABMTS ConferenceABMTS ConferenceAugust 2009August 2009
FocusFocus
Leading when not in a position of Leading when not in a position of authorityauthority
What to do when your boss gives What to do when your boss gives you authority and co-workers don’t you authority and co-workers don’t accept itaccept it
Getting things done through othersGetting things done through others
Management is doing things right;
Leadership is doing the right things.
Peter F. Drucker
Management vs. Management vs. LeadershipLeadership
ManagementManagement
Inside the companyInside the company Into each individualInto each individual Into the differences Into the differences
in goals, style, in goals, style, needs of each needs of each personperson
More tacticalMore tactical
LeadershipLeadership
At the competitionAt the competition At the futureAt the future At alternative At alternative
routes forwardroutes forward Focus on broad Focus on broad
patternspatterns More strategicMore strategic
Effective LeadershipEffective Leadership
CommunicateCommunicate InclusionInclusion EmpowermentEmpowerment AccountabilityAccountability Model the BehaviorModel the Behavior TrustworthyTrustworthy
Become an Become an Extraordinary LeaderExtraordinary Leader SkillsSkills
– Personal assessmentPersonal assessment Personal characterPersonal character CoachCoach Role modelsRole models
Effective Virtual Effective Virtual LeadershipLeadership
Use technology effectivelyUse technology effectively Build communityBuild community Share goals, expectations, Share goals, expectations,
purpose visionpurpose vision Share visible, measurable resultsShare visible, measurable results Coordinate/Collaborate across Coordinate/Collaborate across
organizational boundariesorganizational boundaries
How to Motivate How to Motivate OthersOthers Authentic YouAuthentic You ListenListen LearnLearn RelationshipsRelationships Keep giving feedback/coach the Keep giving feedback/coach the
outcomeoutcome Get input from othersGet input from others Lead from the frontLead from the front Tell the truthTell the truth Manage your bossManage your boss Recognize people through Recognize people through
responsibility and advancementresponsibility and advancement
President ObamaPresident Obamaon Leadershipon Leadership Deep rooted Deep rooted
honestyhonesty EmpathyEmpathy See the truth in See the truth in
othersothers ListenListen LearnLearn No tricking or No tricking or
bullyingbullying
Mistakes to avoid Mistakes to avoid in motivating othersin motivating others
Assuming everyone Assuming everyone is like youis like you
Relying on financial Relying on financial rewardsrewards
Promising something Promising something you cannot deliveryou cannot deliver
Limiting training and Limiting training and development development opportunitiesopportunities
Insufficient feedbackInsufficient feedback
The failure to give appropriate and timely feedback is the most extreme cruelty that we can inflict on any human being.
Charles Coonradt
Leading When Not in a Leading When Not in a Position of AuthorityPosition of Authority YOU – 4F clubYOU – 4F club WIIFTWIIFT InclusionInclusion Golden RuleGolden Rule Platinum rulePlatinum rule Communication- Communication- LISTENLISTEN RecognitionRecognition
Pull the string, and it will follow wherever you wish.
Push it and it will go nowhere at all.
Dwight D. Eisenhower
Co-workers won’t Co-workers won’t accept your accept your authority??!!!authority??!!!
WIIFTWIIFT ListenListen Give credit where Give credit where
credit is duecredit is due It’s about the It’s about the
organizationorganization
Getting Things Getting Things Accomplished Through Accomplished Through OthersOthers Lead by exampleLead by example Tell them whyTell them why
– Get their opinionsGet their opinions FeedbackFeedback RewardReward Manage by exceptionManage by exception Manage by walking Manage by walking aroundaround SmileSmile
Questions???Questions???
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