Managing, Motivating Managing, Motivating & Leading People& Leading People

Presented By:Presented By:

Karen Becton-JohnsonKaren Becton-JohnsonKatheryn HoustonKatheryn Houston

ForFor

ABMTS ConferenceABMTS ConferenceAugust 2009August 2009

FocusFocus

Leading when not in a position of Leading when not in a position of authorityauthority

What to do when your boss gives What to do when your boss gives you authority and co-workers don’t you authority and co-workers don’t accept itaccept it

Getting things done through othersGetting things done through others

Management is doing things right;

Leadership is doing the right things.

Peter F. Drucker

Management vs. Management vs. LeadershipLeadership

ManagementManagement

Inside the companyInside the company Into each individualInto each individual Into the differences Into the differences

in goals, style, in goals, style, needs of each needs of each personperson

More tacticalMore tactical

LeadershipLeadership

At the competitionAt the competition At the futureAt the future At alternative At alternative

routes forwardroutes forward Focus on broad Focus on broad

patternspatterns More strategicMore strategic

Effective LeadershipEffective Leadership

CommunicateCommunicate InclusionInclusion EmpowermentEmpowerment AccountabilityAccountability Model the BehaviorModel the Behavior TrustworthyTrustworthy

Become an Become an Extraordinary LeaderExtraordinary Leader SkillsSkills

– Personal assessmentPersonal assessment Personal characterPersonal character CoachCoach Role modelsRole models

Effective Virtual Effective Virtual LeadershipLeadership

Use technology effectivelyUse technology effectively Build communityBuild community Share goals, expectations, Share goals, expectations,

purpose visionpurpose vision Share visible, measurable resultsShare visible, measurable results Coordinate/Collaborate across Coordinate/Collaborate across

organizational boundariesorganizational boundaries

How to Motivate How to Motivate OthersOthers Authentic YouAuthentic You ListenListen LearnLearn RelationshipsRelationships Keep giving feedback/coach the Keep giving feedback/coach the

outcomeoutcome Get input from othersGet input from others Lead from the frontLead from the front Tell the truthTell the truth Manage your bossManage your boss Recognize people through Recognize people through

responsibility and advancementresponsibility and advancement

President ObamaPresident Obamaon Leadershipon Leadership Deep rooted Deep rooted

honestyhonesty EmpathyEmpathy See the truth in See the truth in

othersothers ListenListen LearnLearn No tricking or No tricking or

bullyingbullying

Mistakes to avoid Mistakes to avoid in motivating othersin motivating others

Assuming everyone Assuming everyone is like youis like you

Relying on financial Relying on financial rewardsrewards

Promising something Promising something you cannot deliveryou cannot deliver

Limiting training and Limiting training and development development opportunitiesopportunities

Insufficient feedbackInsufficient feedback

The failure to give appropriate and timely feedback is the most extreme cruelty that we can inflict on any human being.

Charles Coonradt

Leading When Not in a Leading When Not in a Position of AuthorityPosition of Authority YOU – 4F clubYOU – 4F club WIIFTWIIFT InclusionInclusion Golden RuleGolden Rule Platinum rulePlatinum rule Communication- Communication- LISTENLISTEN RecognitionRecognition

Pull the string, and it will follow wherever you wish.

Push it and it will go nowhere at all.

Dwight D. Eisenhower

Co-workers won’t Co-workers won’t accept your accept your authority??!!!authority??!!!

WIIFTWIIFT ListenListen Give credit where Give credit where

credit is duecredit is due It’s about the It’s about the

organizationorganization

Getting Things Getting Things Accomplished Through Accomplished Through OthersOthers Lead by exampleLead by example Tell them whyTell them why

– Get their opinionsGet their opinions FeedbackFeedback RewardReward Manage by exceptionManage by exception Manage by walking Manage by walking aroundaround SmileSmile

Questions???Questions???