m y g ov owen smith u3018244. o verview method gov 2.0 gov 2.0 – myths gov 2.0 – issues gov 2.0...

MYGOVOwen Smith

u3018244

OVERVIEW

Method Gov 2.0 Gov 2.0 – Myths Gov 2.0 – Issues Gov 2.0 – Measures MyGov MyGov – Assessment

METHOD

Design Science Research Approach Analytical Reduction Literature Review Analysis of MyGov Artefact

GOV 2.0

http://www.youtube.com/watch?v=IwGtujv9p1Q

GOV 2.0

User-Oriented Approach to Service Delivery Increased public participation Greater deliberation More transparent governance Greater levels of engagement via government

consultation

GOV 2.0 MYTHS

Digital Natives – they’re already there! All citizens are contributors AND activists Everybody produces useful content No more consumers – everyone’s a producer Web 2.0 is a fair playing field

GOV 2.0 - ISSUES

Strong business agenda in the literature Utopianism Web 2.0 technology the new one-size-fits all Lack of a holistic view of Government

GOV 2.0 – MEASURES – ENGAGEMENT

Levels of Engagement Improves the quality and extent of citizen input

into government

Relevance of Engagement Locality-specific content

Removes/Reduces barriers to Engagement Particularly – disadvantaged Australians and core

users of government services. All Australians have an equal say in governance.

GOV 2.0 – MEASURES – EFFECTIVENESS

Strengthens cross-citizen collaboration (societal cohesion)

Informs citizens to allow them to make better decisions at all levels of society

Maintains Citizen trust of government’s handling of personal data

Improves the perception of government’s service efficiency/delivery

Provides more efficient and timely access to government services

MYGOV

MyGov Platform

MyGov Architecture

Agencies publish services to MyGov. Architecture is agile enough to enable new services to be easily “plugged in”. Actual services andtransactions remain in agency systems.

MyGov Interface

Citizens access servicesThrough MyGov interface.

Agencies

Services

My Car

How can we help you?

ACT GovernmentDouble demerit points apply for Easter Holiday period.

ACT GovernmentA parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here.

WallInfoFormsServicesEventsLife ObjectsGroupsFriends

MyGov Search Home Profile Find Services Find Objects Account

Relevant Agencies

Vehicle Life Events

Buying a carSelling a carRegistering a carHad an accidentReceived a fineStarting a car poolParking a carInsuring a carGreening a carLeasing a car

Vehicle carbon emissions

Protecting your car

Selected Agency

Centrelink confirms entitles to state and territory vehicle registration. Click here to request a confirmation letter.

MYGOV – ASSESSMENT – ENGAGEMENT

Levels of Engagement Improves the quality and extent of citizen input

into government

Relevance of Engagement Locality-specific content

Removes/Reduces barriers to Engagement Particularly – disadvantaged Australians and core

users of government services. All Australians have an equal say in governance.

MYGOV – ASSESSMENT – EFFECTIVENESS

Strengthens cross-citizen collaboration (societal cohesion)

Informs citizens to allow them to make better decisions at all levels of society

Maintains Citizen trust of government’s handling of personal data

Improves the perception of government’s service efficiency/delivery

Provides more efficient and timely access to government services

QUESTIONS?

CONCLUSION

MyGov – Good concept, great potential, but some issues to be dealt with.

Gov 2.0

REFERENCES ABS 2008, Adult Literacy, viewed 5 November 2011, <

http://www.abs.gov.au/AUSSTATS/abs@.nsf/Lookup/4102.0Chapter6102008>.

Chang, A-M & Kannan, PK 2008, 'Leveraging Web 2.0 in Government', IBM Center for The Business of Government, Washington, DC.

Chen, PJ 2011, Gov 2.0: Online engagement or a neo-liberal Trojan Horse?, Canberra , viewed 5 November 2011, <202.14.81.230/Library/pubs/Vis/vis10-11.htm>.

Lundy, K 2009, Public Sphere 2: Government 2.0 Briefing Paper, viewed 5 November 2011, <www.katelundy.com.au/wp-content/uploads/Public-Sphere-2-Government-2.pdf>.

Smallwood, T 2011, Technology & culture change - The MyGov concept – FB or LinkedIn for Government?, viewed 9 November 2011, <http://learnonline.canberra.edu.au/mod/resource/view.php?id=363015>

SunlightFoundation 2009, What Gov 2.0 means to Sunlight, viewed 10 November 2011, <http://www.youtube.com/watch?v=IwGtujv9p1Q>