intranets: are they still relevant?

IntranetsAre they still relevant?

Asking Questions & Voting

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Intranets are Dead!

• Everything used to be custom built

• Lasted a long time (5-10 years) but failed hard

• Horrible to support – reliant on a small number of people

A Brief History of Intranets1990’s 2000’s 2010’s

Welcome page with essential company information

Bulletin board withbasic company communications

Corporate news letter with news items & simple doc management

• Little or no IT input• Entire organisation sees your

success• Fast deployment

A Brief History of Intranets1990’s 2000’s 2010’s

Welcome page with essential company information

Bulletin board withbasic company communications

Corporate news letter with news items & simple doc management

Help desk with simple transactional features (employee directory)

Corporate apps – More complex transactions like eHR and self-service

Enterprise portal – Integrated identity, content, and applications

Your OpinionHow long did it take to go from vendor selection to launch with your last intranet?

Poll 1: Time to go live

A Brief History of Intranets1990’s 2000’s 2010’s

Welcome page with essential company information

Bulletin board withbasic company communications

Corporate news letter with news items & simple doc management

Help desk with simple transactional features (employee directory)

Corporate apps – More complex transactions like Self service HR

Enterprise portal – Integrated identity, content, and applications

Basic social features such as limited blogs, wikis, and discussion forums

Document management, early Communities, forms

Social networking – User Profiles, activity streamand microblogging

When is an intranet not an intranet?

Digital Workplace

Collaborative Workspace

Enterprise Social Network

Will I work for months to create a boring intranet that nobody likes?

The Fear

Poor adoption

Unclear valueReputational

damage

Bad engagement

Why does nobody use my expensive Enterprise Social Network?

The myth of poor engagement

Your OpinionHow many active communities do you have?

Poll 2:

• Definition - A group who connect to work towards a shared objective

• Examples - Project team, committee, tender/bid team.

• Tools needed• Document collaboration• Calendars• Tasks

• Ways to engage• Easiest to find• Find existing groups who are struggling to

share

• Definition - A group who connect due to a physical or virtual event

• Examples - Facebook groups, Conferences, Training courses, Twitter #tags

• Tools needed• Calendars• Timeline• Forms

• Ways to engage• Tied to a real world invite list• Marketing and promotion required• Aim to encourage networking to use the

community after the event

• Definition - A group who connect due to shared profession or expertise

• Examples - LinkedIn groups, geographically dispersed experts

• Tools needed• Forums• Ideation• Questions and Answers

• Ways to engage• Some self organising, but many will be hard to

reach• Create target list, invite, explain benefits• Get out of the way

• Definition - A group who connect over a common interest

• Examples - Corporate Social Responsibility/Charity Work, Sports, Social

• Tools needed• Blogs• Conversations• Galleries

• Ways to engage• Take time to get up and running• Expect some failures – don’t force it

Types of community

Purpose Practice

Event Interest

Are you even creating a community?

Be aware of the seven stagesOnline Collaboration

Build Relationships

Useful Participation

Early Engagement

Passive Observation

Registration

Awareness

Big Picture Changes

Social Cloud Mobile Ecosystem

An intranet by any other name…

Intranets are completely relevant but they have changed and progressed

Vendors are trying to rebrand intranets to create unique marketing messages – ignore!

The method of access and types of content are changing

Search Policies and Documents

People & Communities

Forms & Processes

Analytics

Essential Intranet Features

Your OpinionWhich is most important to YOU?

Poll 3:

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Register today at:www.intranetconference.com 

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See for yourself

www.interact-intranet.com/try