intranets: are they still relevant?
TRANSCRIPT
IntranetsAre they still relevant?
Asking Questions & Voting
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Intranets are Dead!
• Everything used to be custom built
• Lasted a long time (5-10 years) but failed hard
• Horrible to support – reliant on a small number of people
A Brief History of Intranets1990’s 2000’s 2010’s
Welcome page with essential company information
Bulletin board withbasic company communications
Corporate news letter with news items & simple doc management
• Little or no IT input• Entire organisation sees your
success• Fast deployment
A Brief History of Intranets1990’s 2000’s 2010’s
Welcome page with essential company information
Bulletin board withbasic company communications
Corporate news letter with news items & simple doc management
Help desk with simple transactional features (employee directory)
Corporate apps – More complex transactions like eHR and self-service
Enterprise portal – Integrated identity, content, and applications
Your OpinionHow long did it take to go from vendor selection to launch with your last intranet?
Poll 1: Time to go live
A Brief History of Intranets1990’s 2000’s 2010’s
Welcome page with essential company information
Bulletin board withbasic company communications
Corporate news letter with news items & simple doc management
Help desk with simple transactional features (employee directory)
Corporate apps – More complex transactions like Self service HR
Enterprise portal – Integrated identity, content, and applications
Basic social features such as limited blogs, wikis, and discussion forums
Document management, early Communities, forms
Social networking – User Profiles, activity streamand microblogging
When is an intranet not an intranet?
Digital Workplace
Collaborative Workspace
Enterprise Social Network
Will I work for months to create a boring intranet that nobody likes?
The Fear
Poor adoption
Unclear valueReputational
damage
Bad engagement
Why does nobody use my expensive Enterprise Social Network?
The myth of poor engagement
Your OpinionHow many active communities do you have?
Poll 2:
• Definition - A group who connect to work towards a shared objective
• Examples - Project team, committee, tender/bid team.
• Tools needed• Document collaboration• Calendars• Tasks
• Ways to engage• Easiest to find• Find existing groups who are struggling to
share
• Definition - A group who connect due to a physical or virtual event
• Examples - Facebook groups, Conferences, Training courses, Twitter #tags
• Tools needed• Calendars• Timeline• Forms
• Ways to engage• Tied to a real world invite list• Marketing and promotion required• Aim to encourage networking to use the
community after the event
• Definition - A group who connect due to shared profession or expertise
• Examples - LinkedIn groups, geographically dispersed experts
• Tools needed• Forums• Ideation• Questions and Answers
• Ways to engage• Some self organising, but many will be hard to
reach• Create target list, invite, explain benefits• Get out of the way
• Definition - A group who connect over a common interest
• Examples - Corporate Social Responsibility/Charity Work, Sports, Social
• Tools needed• Blogs• Conversations• Galleries
• Ways to engage• Take time to get up and running• Expect some failures – don’t force it
Types of community
Purpose Practice
Event Interest
Are you even creating a community?
Be aware of the seven stagesOnline Collaboration
Build Relationships
Useful Participation
Early Engagement
Passive Observation
Registration
Awareness
Big Picture Changes
Social Cloud Mobile Ecosystem
An intranet by any other name…
Intranets are completely relevant but they have changed and progressed
Vendors are trying to rebrand intranets to create unique marketing messages – ignore!
The method of access and types of content are changing
Search Policies and Documents
People & Communities
Forms & Processes
Analytics
Essential Intranet Features
Your OpinionWhich is most important to YOU?
Poll 3:
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