innovations in ecommerce: did it happen, and what’s next?

Post on 09-May-2015

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This panel of digital retail CEOs takes us back to the birth of eCommerce and discusses the promise that this new and exciting channel held for the world of retail.  Did their predictions and the potential for the digital channel come to fruition? What do they expect to happen next? These industry veterans bring diverse perspectives—and will share their insights into how the online shopping experience may need to change during the next few years to keep up with growing consumer expectations and to win the increasingly fierce battle for existing shoppers.

TRANSCRIPT

Innovations in Ecommerce:

Did it Happen, and What’s Next?

Moderator:

KELLY MOONEY

Speakers:

BILL BASS BOB MYERS

WHICH WILL HAVE THE MOST IMPACT ON YOUR

BUSINESS IN THE NEXT 5 YEARS?

SOCIAL COMMERCE & COMMUNITY

Backcountry

User Contributed Merchandising

BILL’S TAKE: BOB’S TAKE:

BACKCOUNTRY

SOCIAL COMMERCE & COMMUNITY

Wet Seal

Social Shopping

WET SEAL

WET SEAL

BILL’S TAKE: BOB’S TAKE:

SOCIAL COMMERCE & COMMUNITY

Nordstrom

On-site Conversation

NORDSTROM

NORDSTROM

BILL’S TAKE: BOB’S TAKE:

EVERYWHERE COMMERCE

The Home Depot & JCP

Everywhere Commerce

THE HOME DEPOT & JCP

THE HOME DEPOT & JCP

BILL’S TAKE: BOB’S TAKE:

VIRTUAL TRY-ON

Tobi Fashionista

Virtual Try-on

TOBI FASHIONISTA

TOBI FASHIONISTA

BILL’S TAKE: BOB’S TAKE:

MOBILITY

Ralph Lauren

QR Codes

RALPH LAUREN

RALPH LAUREN

BILL’S TAKE: BOB’S TAKE:

MOBILITY

QVC

iPad App

QVC

QVC

BILL’S TAKE: BOB’S TAKE:

MOBILITY

Shopkick

Passive Geolocation

SHOPKICK

SHOPKICK

BILL’S TAKE: BOB’S TAKE:

REWIND: FIVE KEY PRINCIPLES (2006)

Departures from the “original” shopping

metaphor

Relevant information…at the right time

Consumer empowerment and guidance

Content become the interface

Fun and entertainment factor

Thank You. For more information contact: Kelly Mooney / CEO, Resource Interactive kmooney@resource.com Bill Bass/ President, Charming Shoppes Direct william.bass@charming.com Bob Myers/ CEO & President, Sheplers bmyers@sheplers.com

9 / INTERACTIVE VIDEO

French Connection

Interactive video

FRENCH CONNECTION

FRENCH CONNECTION

BILL’S TAKE: BOB’S TAKE:

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