hawkstone cms courier management solution. 1. courier challenge challenge of getting delivery...

Hawkstone CMS

Courier Management Solution

1. Courier Challenge

• Challenge Of Getting Delivery Information Back To Base

• Absence Of Real-Time Delivery Tracking• Inadequate Management Information

From Courier Business Systems • Lack Of Customised System To Match

Specific Business Requirement

2. Hawkstone CMS

• Integrated Courier Management System• Modular For Custom Implementation• Real-time Feedback From Drivers About

Delivery Progress• Dynamic Management Reporting On

Courier Business Performance

3. Available Modules

– The Scanning Application– The Call Centre Application– The Mobile Manager– The Administration Application– Reporting and feedback– Mobile application

3.1 Scanning Application

• Simplifies computer inputs with bar-coded check points and system updates.

• Fast and accurate system updates• Quick sorting of large amount of items

Scanning Application Menu and screen shots

3.2 CMS Call Centre Application

• Quick And Reliable Information• Application Caters For Unique Business

Scenarios• Information Is Made Available Dynamically

On Other Applications

Call Centre Application Menu and screen shots

3.3 Mobile Manager Application

• Monitor And Control Your Driver Work Allocations

• Dynamically Re-assign Items To Different Drivers

• Used To Determine If All KYC Documentation Is Valid

• Viewing Of KYC Documentation In Real-time

Mobile manager application Menu and screen shots

3.4 Administration Application

• Manage & Control The Entire Solution From One Central Application

• Add, Edit And Delete A Multiple Amount Of Variables Like:– Agents– Security Groups– Call Centre Scripts,– Etc.

• Super User Access To Change Status Codes Of Items.

Administration Application Menu and screen shots

3.5 Mobile Application

• Works On Any PDA Device That Runs Windows CE.

• The Driver Has An Overview Of Deliveries.• The Driver Can Do An Electronic Proof Of

Delivery (ePOD).• Customer Must Sign On Device And Also

Provide Feedback In The Form Of A Customer Satisfaction Report.

Mobile Application Screen shots running on the Pocket loox

3.6 Reporting Application

• Provides Real-time Reporting On The Progress Of The Driver And The Call Centre.

• Ability To Drill Down To A Single Item Level For More Details

• Search Function To Search For Items Not Currently Available, Or Which Current State Is Unknown.

• Reports On Courier And Call Centre Performance

• Reports On Customer Satisfaction

Reporting Application Menu and screen shots

Thank you

For more information, please contact Alec Avierinos

or Cedric Boltman on 012 345-9260.