hawkstone cms courier management solution. 1. courier challenge challenge of getting delivery...
TRANSCRIPT
Hawkstone CMS
Courier Management Solution
1. Courier Challenge
• Challenge Of Getting Delivery Information Back To Base
• Absence Of Real-Time Delivery Tracking• Inadequate Management Information
From Courier Business Systems • Lack Of Customised System To Match
Specific Business Requirement
2. Hawkstone CMS
• Integrated Courier Management System• Modular For Custom Implementation• Real-time Feedback From Drivers About
Delivery Progress• Dynamic Management Reporting On
Courier Business Performance
3. Available Modules
– The Scanning Application– The Call Centre Application– The Mobile Manager– The Administration Application– Reporting and feedback– Mobile application
3.1 Scanning Application
• Simplifies computer inputs with bar-coded check points and system updates.
• Fast and accurate system updates• Quick sorting of large amount of items
Scanning Application Menu and screen shots
3.2 CMS Call Centre Application
• Quick And Reliable Information• Application Caters For Unique Business
Scenarios• Information Is Made Available Dynamically
On Other Applications
Call Centre Application Menu and screen shots
3.3 Mobile Manager Application
• Monitor And Control Your Driver Work Allocations
• Dynamically Re-assign Items To Different Drivers
• Used To Determine If All KYC Documentation Is Valid
• Viewing Of KYC Documentation In Real-time
Mobile manager application Menu and screen shots
3.4 Administration Application
• Manage & Control The Entire Solution From One Central Application
• Add, Edit And Delete A Multiple Amount Of Variables Like:– Agents– Security Groups– Call Centre Scripts,– Etc.
• Super User Access To Change Status Codes Of Items.
Administration Application Menu and screen shots
3.5 Mobile Application
• Works On Any PDA Device That Runs Windows CE.
• The Driver Has An Overview Of Deliveries.• The Driver Can Do An Electronic Proof Of
Delivery (ePOD).• Customer Must Sign On Device And Also
Provide Feedback In The Form Of A Customer Satisfaction Report.
Mobile Application Screen shots running on the Pocket loox
3.6 Reporting Application
• Provides Real-time Reporting On The Progress Of The Driver And The Call Centre.
• Ability To Drill Down To A Single Item Level For More Details
• Search Function To Search For Items Not Currently Available, Or Which Current State Is Unknown.
• Reports On Courier And Call Centre Performance
• Reports On Customer Satisfaction
Reporting Application Menu and screen shots
Thank you
For more information, please contact Alec Avierinos
or Cedric Boltman on 012 345-9260.