eric s new resume-2

8/9/2019 Eric s New Resume-2

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Eric J. Pinter107 Nile Circle Apt F

Mooresville, North Carolina 28117Cell: (203) 687-8243

Email: ejpstang3@comcast.net

SUMMARY OF QUALIFICATION

Outstanding organizational, communication, troubleshooting skills.

Ability to learn new technologies and job functions.

Excellent written and customer service skills.

Computer software and hardware literate.

Proven employment experience in corporate, field and jobsite settings

Proven employment experience in both a team and individual environments.

Proven high-level customer service with immediate solutions for end users issues/requests.

Provided high-level application/desktop/ telecom software/ hardware support via phone daily.

Responsible in the documentation of technical and customer issues/ requests.

Provided Help Desk, Technical Support, desk side support for end users, troubleshoot software and

hardware issues as well as deploying and setting up new PCs.

EXPERIENCEStaffing Options/ YALE UNIVERSITY New Haven, Connecticut

Email Migration Technician April 2008 July 2008As part of the email migration project, responsibilities include migrating clients email from Yales co existing emailclients to Outlook 2003 or later utilizing conversion software tools supplied by the ITS Group. Setting up andscheduling times to perform conversion. Track assignments in Remedy, while following up with clients experiencingconversion conflicts. Set up email in outlook and backing up email data. Perform conversion surveys daily to assess atime frame the conversion will be done by.

Tek Systems/GEXPRO Shelton, ConnecticutSystem Analyst April 2007 February 2008Functioned as a System Analyst responsible for the day to day management and operations for users in an internalService Desk and Desk Side Computing service teams supporting approximately 3500 networked end users in alarge business environment to include Virtual Office users and over 150 remote locations. Managed various areas ofsupport including servers, broadband connectivity, account provisioning, email Outlook, Windows installation,configuration, and upgrade issuesMaintained and monitored support for all TCP/IP network configurations. Servingat the highest point of contact for resolution of desktop/laptop-related problems. Troubleshoot, research, diagnose,document, and resolve technical issues surrounding Windows, Windows 2000, XP Professional, MS Office, e-mail,Internet connections, Printers, Blackberries, VPN, and hardware/peripherals.

Howard Systems International /EDS (Phoenix Insurance) Hartford, ConnecticutDesktop Support /Deployment Technician Oct. 2006 Feb. 2007

Deployed new and refreshed pc and laptops.Converting SMS packages to new machines, performing data backups,reimaging, and restore utilizing Acronis software. Track PC and Laptop inventory with scanning equipment. Follow upcustomers with hardware software issues.Manage DW Service Center Ticketing system and perform inventory on disposable equipment. RunningSms packages and using windows installer to perform software deployment.

Pomeroy IT Solutions / IBM (AT&T) New Haven, ConnecticutDesktop Support Technician Nov. 2005 June 2006Provide support to all customers utilizing Symantec Ghost software to roll out new pcs per lease contract with the

use of a backup and restore tool. Installed software utilizing windows installer per a software generating tool.Performed data migration through ghosting utilty program. Redeployed new equipmentper contract agreement. Resolve daily end user issues per assigned vantive tickets. Set up and configuring new pcs.

Oxford Health Plans Trumbull, ConnecticutTechnical Support Analyst July 1999 April 2005Provide high-level customer service with immediate solutions for end users issues/requests.

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