engage121 - who we are and what we do

Who we are and what we do

SaaS Provider

• London, NYC, Chicago, AmsterdamNorwalk CT (HQ)

• Founded 1998, Profitable, Diverse and mutually supporting businesses

• We now serve…

300+ enterprise and corporate clients; which includes over 6,000 local outlet accounts,representing over 22,000 active social network connections currently being managed.

Who are we?

Sept 2010: Launched Engage121Oct 2010: Mashable “Top Five SMMS for Business”Nov 2011: Mashable Finalist, Digital Company of YearMay 2012: Gartner; Cool vendor “Customer Service and Social CRM”Now: Local Social platform expanding through EMEA

What are they saying about us?

Our Clients

Social CRM – End-to-end Solution

Planning: Integrated workflow & project mgt.

Explore:Monitor the Social Web

Listen: Hear local customers, influencers

Care: Respond to customers quickly

Speak: Engage people locally, one-to-one

Publish: Campaign management & apps

Evaluate: Measure and analyze your efforts

Integrated Social Platforms

COMMUNITIES BLOGS/MICROBLOGS LOCATION BASED

ANALYTICS

BLOGS/FORMS/WIKIS

Instagram CRM INTEGRATION

Rating and Review Sites

Facebook Ads. Allows our users to launch an on-target, on budget Facebook Ad with every post.

SocialFlow integration.

SocialFlow’s real time feedback helps you create relevant content and time your posts to resonate with the current social media buzz.

Traackr integration. Traackr helps you engage the people who are engaging your audience by using keyword searches to identify the influencers in your space.

Clarabridge integration…

Text analytics

Clarabridge – best of breed analytics software

Sentiment & NLP across 10 languages

Ability to custom define searches for detailed monitoring (search with search)

Organize & direct content by type to appropriate teams (customer care, product feedback etc.)

Monitoring Language, Sentiment

Profiling & Defining Influence

Deliver a robust enterprise-level social media management solution, including:

The ability to manage multiple brands/teams/locations and all of their social networks in one place­ Monitoring­ Publishing­ Listening­ Facebook Advertising and

promotional/lead capture apps

Setting compliance guidelines, permissioning and approval chains

Enabling management of projects, groups, teams, tasks and customer service

Multi-Brand Dashboard

The ability to control the type of access and functions available to team members ­ Intern­ Community

manager­ Moderator­ Content creator­ Analyst­ Manager

Define & modify roles easily and cascade them across the organisation

Workflow Management: Start by managing your teams Permissions

Engage121 permission dashboard

Permissioning – Flexible Controls

Asset management: Library for content

Add/Manage your assets in Library (Images, Content and Video)

To post assets to Facebook you must first upload the files to your Library, you may also create as many Libraries as you need.

To upload new assets you can either Create a Library or Upload, then Name your file and select what type of asset it is.

Create a NewLibrary

Denotes aLocked library that you can not edit; however you may use these assets

Add a New Asset

Click to View Library

Speak: 1-2-many publishing

Speak: Flexible templates for page app creation

Completed Page Page Layout: Choose # of Open Frames

Campaigns: Creating, tagging & reporting

Create campaigns, tag posts and content to particular campaigns & watch the campaign dashboard track your results.

End to end workflow: Planning tools for teams

Your Engage121 Calendar (Planner) helps you, manage your posts, projects, tasks and quickly view all that is happening in one, easy to use panel.

End to end workflow: Tasks and communication

An internal communication and work flow improvement resource. Which gives you the ability to assign tasks, direct message, and approve/decline content.

Multi-view: Continuous moderationof multiple channels

Panel ViewThis link delivers an expanded quick view of all of your listen filters.

Workflow: Quickly see team workflow

Quickly see where colleagues have responded or engaged with the community & click quickly through the conversation for context

Workflow: Assign content within a team

Individual Post from a User you are connected to.

Assign Button allows you to pass content/tasks to other team members

Keep on top of workflow: Alerting

•Workflow: Manage any of your Alerts or Add a new Listen Alert

Every Alert can be edited by clicking the blue arrow on the right side of each category, then by clicking the Name of your Alert.(This applies to Explore, Listen and Evaluate)

In this section, you can also add a new Listen Alert. Simply press the Add an Alert button.(Explore and Evaluate Alerts must be Added within those Tab sections)

Click Here to Preview the category Alerts

When you select the Name of your Alert, you may edit all options as shown here

On the Go

Rules & Permissioning

Branding, Hot Content, Promotions,

Apps

Performance Reports on Usage,

Community Growth

Branches/Outlets

EnterprisePublish directly to brand SM networks

Publish directly outlet SM networks

Engage121 Local Social was specifically designed for organizations with distributed sales mechanism’s like wholesalers, franchises, branches or stores.

Local Social

Guy Timson - Business Director

Direct Dial: +44 (0) 1306 646791Mobile: +44 (0) 7885 025755Office: +44 (0) 1306 646750