blue print

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Service Blue print

TRANSCRIPT

Gets interested and call the waitress

Blueprint

Customer Actions

Onstage Contact Employee action2 Employee

2 Employee

Personas de Subachoke o Canastas

2 Employee

kitchen

seedlings

Support processes

Backstage Contact Employee action

Line of interaction

Line of Visibility

Line of internal Interaction

Waiting

Gets interested and call the waitress

The weitress getthe clients name and ask him to ask for his plant at the end of the meal

The weitress getthe clients name and ask him to ask for his plant at the end of the meal

The weitress getthe clients name and ask him to ask for his plant at the end of the meal

the Client Choosesthe plant he wants

WaitingWaiting Waiting

Enters the room

Enters the room

entering therestaurant

recyclable pots for the seedlings, anda place to put the seedlings

recyclable pots for the seedlings, anda visible and illumi-nated place to put the seedlings

? ? ? ??

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seeking for available seats

Attend othercostumers

Preparing 50Lunches

Equipment, cooking Pots,stove, etc. ..

Equipment, cooking Pots,stove, etc. ..

Food Producer Brings Food

Transport

watering the Seedlings

Farm

pots, and seedlingswith the stamp must be taken to the restaurant together with the other products

Transportation Vehicle

Attend other costumers

Attend other costumers

Inform the new order to the other waitress

Recieve the dish

Attend the order Serve the dish Recieving the money

Order food Recieve his order Eating Terminar de ComerPay in the cash register

Get out of the restaurant

Point out the free table for the client

Waitress approaches the person

The weitress getthe clients name and ask him to ask for his plant at the end of the meal

Seek for availableseats

Attend other Costumers

ask the persons that already �nish eating their dish to give their seats to the other costumers

seek for availableseats

Attend other costumers

ask the persons that already �nish eating their dish to give their seats to the other costumers

ask the persons that already �nish eating their dish to give their seats to the other costumers

Keeping the food worm

put the dishes together

send the dish to the correspon-ding costumers

Arm the dishes together

keeping the food worm

Chek the web page and aswer the questions every week

Arm the dishes together

Pots as comunica-tion instrument

Pots as comunica-tion instrument

the farmers musthave all the utileryso the can send theseedling with the stamp and the pots.

Pictures in the walls

Information andinstructions in theweb page

Magazine with recipes for the seedlings

Pots as comunica-tion instrument

Pictures in the walls

Information andinstructions in theweb page

the Client Choosesthe plant he wants

Recieve the Seedliing

Entering the web page

Give the seedling to the client.Point out the web page where are the instructions for its care.

ask the persons that already �nish eating their dish to give their seats to the other costumers

Pots as comunica-tion instrument

Web pagewith all theinformation

Equipment, cooking Pots,stove, etc. ..

12:00 AmWaiting hall Waiting

hallTables Tables Tables Tables Tables Tables

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