1 turkish foreign ministry kbhd / arud. 2 consulate.net e-consulate call center consulate.net...

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Turkish Foreign Ministry KBHD / ARUD

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Consulate.NET

E-Consulate

Call Center

Consulate.NET

E-Consulate

Call Center

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Responsible Departments Responsible Departments

MinisterMinister

Under-SecretaryUnder-Secretary

MİDYMİDY

KOGMKOGM

KOGYKOGY

KBHDKBHD ARUDARUD

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What prompted this project?What prompted this project?

The main target of minimizing bureaucracy

Close to 5 million Turkish citizens living abroad

An average of 500 consular applications at certain Consulate-Generals on a daily basis

Inadequate Consulate premises

Citizens living hundreds of km. away from certain Consulates

Consulates not able to respond to all inquiries by phone adequately

The main target of minimizing bureaucracy

Close to 5 million Turkish citizens living abroad

An average of 500 consular applications at certain Consulate-Generals on a daily basis

Inadequate Consulate premises

Citizens living hundreds of km. away from certain Consulates

Consulates not able to respond to all inquiries by phone adequately

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Konsolosluk.NETKonsolosluk.NET

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Konsolosluk.NET / GeneralKonsolosluk.NET / General

The program was installed at our missions abroad from 2006.

A total of 124 missions are interconnected through this system.

The project covers all the countries where our citizens are concentrated.

The program was installed at our missions abroad from 2006.

A total of 124 missions are interconnected through this system.

The project covers all the countries where our citizens are concentrated.

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Konsolosluk.NET

Confirmation of Driver’s Licenses

Entry-exit registration

Searching for individuals subject to entry bans

Konsolosluk.NET

Confirmation of Driver’s Licenses

Entry-exit registration

Searching for individuals subject to entry bans

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Konsolosluk.NET

New Passport

Extension of Passport Validity

Travel Document

Passport search using the database of the Ministry of Interior

Statistical data (number of issued and remaining passports)

Konsolosluk.NET

New Passport

Extension of Passport Validity

Travel Document

Passport search using the database of the Ministry of Interior

Statistical data (number of issued and remaining passports)

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Konsolosluk.NET

Identity Card

International Marriage Certificate

Application for Marriage

Registration of Birth

Registration of Death

Konsolosluk.NET

Identity Card

International Marriage Certificate

Application for Marriage

Registration of Birth

Registration of Death

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Konsolosluk.NETKonsolosluk.NET

Entry of Valuable Documents

- Identity Card- Passport- International Marriage Certificate- Visa sticker- Blue Card

Entry of Valuable Documents

- Identity Card- Passport- International Marriage Certificate- Visa sticker- Blue Card

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Konsolosluk.NET / Stock RegistryKonsolosluk.NET / Stock Registry

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Konsolosluk.NETKonsolosluk.NET

Various groups of authorization

- Admin- Unit Admin- Cashier- Passport, visa, military service, etc.

Various groups of authorization

- Admin- Unit Admin- Cashier- Passport, visa, military service, etc.

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Konsolosluk.NETKonsolosluk.NET

ID registry form

Marriage registry form

Birth registry form

Document of marriage license

ID registry form

Marriage registry form

Birth registry form

Document of marriage license

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Konsolosluk.NETKonsolosluk.NETWhen incidentsof Birth, Marriage andDeath are recorded inthe Civil Registry, a message appears in the program automatically

When incidentsof Birth, Marriage andDeath are recorded inthe Civil Registry, a message appears in the program automatically

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Konsolosluk.NET

Military service

Citizenship

Notary and Notification

When the notification period is over, the program sends an automatic signal.

Konsolosluk.NET

Military service

Citizenship

Notary and Notification

When the notification period is over, the program sends an automatic signal.

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Konsolosluk.NET

Visa procedure

During the application process, the

program connects with the

database of the Ministry of Interior

and gives a notice in case of an

entry ban imposed on the applicant.

Konsolosluk.NET

Visa procedure

During the application process, the

program connects with the

database of the Ministry of Interior

and gives a notice in case of an

entry ban imposed on the applicant.

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Konsolosluk.NET / CashierKonsolosluk.NET / Cashier

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Konsolosluk.NET / The Benefits Konsolosluk.NET / The Benefits The records of Turkish citizens living abroad are now collected in a central database within the Ministry.“Area of jurisdiction” minimized.Online integration with the Ministry of Interior has been achieved. Written correspondence and postal expenses have been minimized. Consistency in correspondence among all missions and Ankara has been achieved.Yearly statistical records are not needed to be produced anymore. Citizen records can be searched using different

criteria.

The records of Turkish citizens living abroad are now collected in a central database within the Ministry.“Area of jurisdiction” minimized.Online integration with the Ministry of Interior has been achieved. Written correspondence and postal expenses have been minimized. Consistency in correspondence among all missions and Ankara has been achieved.Yearly statistical records are not needed to be produced anymore. Citizen records can be searched using different

criteria.

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Konsolosluk.NET / Targets for the FutureKonsolosluk.NET / Targets for the Future

Integration with the Ministry of National Defense

Integration with the Ministry of Justice

Integration with the other relevant state institutions

The main goal is to execute consular procedures online wherever possible and to minimize red tape

Integration with the Ministry of National Defense

Integration with the Ministry of Justice

Integration with the other relevant state institutions

The main goal is to execute consular procedures online wherever possible and to minimize red tape

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Konsolosluk.NETKonsolosluk.NET

Example : The time it took to obtain a new Identity Card from a consulate general used to be 1 month in the past. Now it takes at most 15 minutes.

Example : A citizen applying for a new passport no longer has to go to a consulate general 200 km away, instead he applies at the nearest mission to where he lives.

Example : The time it took to obtain a new Identity Card from a consulate general used to be 1 month in the past. Now it takes at most 15 minutes.

Example : A citizen applying for a new passport no longer has to go to a consulate general 200 km away, instead he applies at the nearest mission to where he lives.

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E-ConsulateE-Consulate

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E-Consulate E-Consulate Our missions in Northern America were included in the system as of December 2006.

The missions in Europe were included in February 2007.

Currently 49 missions use e-Consulate.

It covers 85 % of consular procedures.

The system can be accessed 7 days 24 hours from any place with an internet connection.

The system covers 96 % of Turks living abroad.

Our missions in Northern America were included in the system as of December 2006.

The missions in Europe were included in February 2007.

Currently 49 missions use e-Consulate.

It covers 85 % of consular procedures.

The system can be accessed 7 days 24 hours from any place with an internet connection.

The system covers 96 % of Turks living abroad.

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E-Consulate / ServicesE-Consulate / Services

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E-Consulate / ServicesE-Consulate / Services

Application for birth registrationApplication for registration of marriageApplication for death registration Extension of passport validityRegistration of accompanying children on the passport Enlisting in the ArmyPostponement of military serviceMilitary service of citizens living abroad

Application for birth registrationApplication for registration of marriageApplication for death registration Extension of passport validityRegistration of accompanying children on the passport Enlisting in the ArmyPostponement of military serviceMilitary service of citizens living abroad

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E-Consulate / ServicesE-Consulate / Services

Power of attorneyLetter of consentTranslation of ID and Marriage Certificate Certification of the signatures and seals of documents issued by local authoritiesApplication for the citizenship of a third country Application for the registration of double citizenship of minors

Power of attorneyLetter of consentTranslation of ID and Marriage Certificate Certification of the signatures and seals of documents issued by local authoritiesApplication for the citizenship of a third country Application for the registration of double citizenship of minors

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E-Consulate / Other FunctionsE-Consulate / Other Functions

Contact information of Turkish missions abroadTurkish businesses Turkish AssociationsFestivals and Events AnnouncementsQuestion Database / CommentsInformation NotesE-Library Contact information of various institutions List of authorized translators

Contact information of Turkish missions abroadTurkish businesses Turkish AssociationsFestivals and Events AnnouncementsQuestion Database / CommentsInformation NotesE-Library Contact information of various institutions List of authorized translators

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E-Consulate / Comments – Questions E-Consulate / Comments – Questions

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E-Consulate / How Does It Work?E-Consulate / How Does It Work?

Anyone in need of information can utilize it. Membership is obligatory in order to make an application.E-Consulate Main Menu/ “Membership procedure”Application form+ photocopies of ID and passport + document showing place of residenceOnline application + mailing of the documentsSending of a password to the applicant once the mission approves the membership

Anyone in need of information can utilize it. Membership is obligatory in order to make an application.E-Consulate Main Menu/ “Membership procedure”Application form+ photocopies of ID and passport + document showing place of residenceOnline application + mailing of the documentsSending of a password to the applicant once the mission approves the membership

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E-Consulate / How Does It Work ?E-Consulate / How Does It Work ?

Application over e-Consulate for a consular procedure

Alternatives for payment of consular fees: bank transfer, credit card, etc.

Information concerning the state of the application process

Application over e-Consulate for a consular procedure

Alternatives for payment of consular fees: bank transfer, credit card, etc.

Information concerning the state of the application process

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E-Consulate E-Consulate

Security

SSL SECURITY CERTIFICATE

Security

SSL SECURITY CERTIFICATE

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E-ConsulateE-ConsulateAround 57.000 applications for membership

46.781 members of Turkish origin

8.784 members of foreign origin

A total of 55.565 members

Around 57.000 applications for membership

46.781 members of Turkish origin

8.784 members of foreign origin

A total of 55.565 members

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E-ConsulateE-Consulate

The number of e-Consulate members to date is insufficient

People feel intimidated by the idea of applying for a consular procedure over the internet

We believe that the usage will increase in 5-10 years with effective promotion

Various promotional materials have been prepared.

Media campaign will be launched soon.

The number of e-Consulate members to date is insufficient

People feel intimidated by the idea of applying for a consular procedure over the internet

We believe that the usage will increase in 5-10 years with effective promotion

Various promotional materials have been prepared.

Media campaign will be launched soon.

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E-Consulate / Visa ApplicationsE-Consulate / Visa Applications

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Call CenterCall Center

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Call Center for Consular Affairs Call Center for

Consular Affairs

For Europe00 90 312 2922929

For USA and Canada 1 888 566 7656

For Europe00 90 312 2922929

For USA and Canada 1 888 566 7656

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Call Center for Consular AffairsCall Center for

Consular Affairs

Operational since April 2007.

15 personnel

Functional in 7 languages

In service during office hours weekdays (09.00 – 18.00)

Mostly effective during the busy morning hours of the missions

Answers calls from all over Europe

Operational since April 2007.

15 personnel

Functional in 7 languages

In service during office hours weekdays (09.00 – 18.00)

Mostly effective during the busy morning hours of the missions

Answers calls from all over Europe

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Call Center for Consular AffairsCall Center for Consular Affairs

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Turkish Foreign Ministry KBHD / ARUD