ambition in action workforce services workshop

Ambition in Action

www.sit.nsw.edu.au

Workforce Services Workshop

Ambition in Action

www.sit.nsw.edu.au

Ambition in Action

www.sit.nsw.edu.au

Workforce Development Guarantee

Five Capabilities Delivering workforce development services to

enterprises Using technologies to do business Meeting the needs of diverse learners Interpreting and customising Training Packages Leadership

Ambition in Action

www.sit.nsw.edu.au

Sydney Institute Strategic Plan Towards 2012

Market Segments • Vocational

• Enterprise

• Tertiary

Ambition in Action

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Workforce Development Guarantee – Sydney Institute

Workforce Services Program Recognition Services Upgrading Skills Top Up Classes PD Activities

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Recognition Services1. Staff who have

undertaken a range of pd activities and/or experience inside and outside the Institute and who have not received formal recognition.

•MyBusiness Program•Mentoring/Coaching•Internal auditing•GVE OTEN trial•eLearning/online delivery•Customer Service

Ambition in Action

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Recognition Services

2. Staff aspiring to and/or undertaking leadership roles

•Strategic management•Leading Organisations•Key Management Skills

Ambition in Action

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Staff Upgrading Skills Legislative and Institute requirements

eg OH&S, Project Management, Record Keeping

Changes to Training Package or qualifications required for delivery eg Screen and Media (Interactive Digital Media)

Ambition in Action

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Top Up Classes Course being conducted AND competencies align

to one or more of the five capability areas of the Workforce Development Guarantee AND a vacancy exists

NB This does not apply to Cert IV TAA

Ambition in Action

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Professional Development Activities

PD Calendar of activities (SydNet)

Aligned to key capability areas

Evidence towards recognition

Ambition in Action

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Workforce Services Program

Features: Identified growth area Workforce Services

Team (minimum 3 staff)

Project – Work based Facilitator/Mentor

Resulting in:

Capability development

Business growth

Ambition in Action

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Workforce Services ProgramTeam capabilities include: business literacy building personal and external relationships understanding client needs and Sydney Institute’s products

and services identifying and evaluating business opportunities maintaining business relationships and managing projects training needs analysis customising and delivering learning programs

Ambition in Action

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What is involve? Focus area for growth (industry area) Project identified ie, client and project focus Team identified eg, teacher/s p/t, f/t, ADEP, BDO, support

staff (minimum 3 staff members) Team facilitator/mentor ie, staff member with a breadth of

experience in providing workforce solutions Commitment by CMT to support and advocate the

Workforce Services Team

Ambition in Action

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ResourcesWorkforce Services Program site

MyBusiness Program (outline, resources, activities)

Project Plan/s

Learning Plans

Business Development Consultants

Workforce Development Unit

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How will we report and evaluate?Reporting:Fortnightly updates with Workforce Development

Unit

Evaluation:

Most Significant Change (MSC) process Expected/unexpected change Skill development (including RPL) Business growth/potential growth

Ambition in Action

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What recognition is available?17848 Statement of Attainment

in

Business Development in Vocational Education and Training

Build client relationships - myBUSiness:Opportunity knocks Manage projects- myBUSiness:Running on schedule Use Training Packages to meet client needs - myBUSiness:Using

the right gear Work effectively in vocational education and training -

myBUSiness:On the move

Ambition in Action

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What’s our timeline? Facilitators workshop 23/03/09 Facilitator develops a Project Plan – process for engaging the

Workforce Services Team (draft underway 2/3/09) Workforce Services Team meets with facilitator (Week of

30/03/09) Workforce Services Team Project Plan developed and

endorsed by CMT (week of 30/03/09) Workforce Services Team project (7/04/09 – 30/06/09) Recognition into Skills Set and Project completed (30/06/09)

Ambition in Action

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Funding (per College) Facilitators

50 hrs @ $91 = $4,550 (including workshop)

Team Team meetings 3 members x 4hr @ $91 = $1,092

Funding to College $5,642 (must be expended by mid June)

Recognition and enrolment(to teaching sections)

Ambition in Action

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Workforce Services Program (1 per college/cluster)

Developing skills and capabilities in workforce solutions

Building business opportunities

Ambition in Action

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CollegeMentor

CollegeWorkforce Services

Team (WST) Members

College Management

Business Development

Sydney Institute Executive

Identifies and or selects members

of WST

Identify key business

development opportunities for the work based

projects

Plan and coordinate team

meetings and organise training

as required

Select Mentors

Support the development of

work based projects

Supports the WST members to undergo

a training needs analysis and to develop

a learning plan

Provides progress reports

Participate in the evaluation of the

strategy

Attends interview to undertake skills analysis, develop learning plan and

enrol

Engage with team processes, training and

projects

Reports to College Management on project outcomes

Completes individual learning plan and submits

evidence for assessment

Support flexibility despite the

systems

Conducts components of the myBusiness

Program as required and

provides advice

Endorses the Workforce

Services Strategy

Reviews the strategy

Attends orientation program

Identify work based project and

develop project plan

Selects the work based project

inline with business plan and

growth areas

Report, advocate and promote the outcomes of the

strategy and projects

Advocates the strategy to staff

Workforce Services Strategy-Process Map


strategy


strategy

Workforce Development

Manages the Workforce

Services Strategy

Liaises with College

Management and Business

Development to promote the

Workforce Service Strategy

*Coordinates/conducts

professional development

activities

Coordinates the evaluation and reports on the

strategy

Coordinates orientation program for

mentors

Supports the Mentor Network

Provides advice on selection criteria for Mentors

Workforce Services Strategy-Process Map Version 1.0 1 of 1Disclaimer: Printed copies of this document are regarded as uncontrolled . Please checkhttp://sitwww.tafensw.edu.au/ to ensure this is the latest version

Teaching section/

Assessor

Provide professional advice and

guidance to assist teams to identify

skills gap

Undertakes assessment for

qualification

* Professional development activitiesmyBusiness- Business literacy- Evaluating business opportunities and building personal and external relationships- Understanding clients and their products/services needs- Managing projects

Using technology to do business Work effectively with diversity Mentoring and coaching Training needs analysis Workplace delivery * Learning options

Work based project/sWorkshopsconferencesOnline resourcesMentoring, coaching and/or shadowing Professional conversationsHot Topics

Learning options delivered in a blended personalised way using a combination of face-to-face, online, coaching, mentoring, shadowing etc

Provide advice to facilitators and team members

Assist with facilitators/

mentors workshop

Ambition in Action

www.sit.nsw.edu.au

Activity 1

Appreciative Inquiry process

Ambition in Action

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Appreciative InquiryA strength based methodology that

looks at: What gives life to an organisation

What is working in an organisation

David Cooperrider

Ambition in Action

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Appreciative InquiryAPPRECIATERecognising the best in people and the world around us; Affirming past and present strengths, successes, and potentials; To perceive those things that give life (health, vitality, and excellence) to living systems.

INQUIRYThe act of exploration and discovery. To ask questions; to be open to seeing new potentials and possibilities.

Ambition in Action

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If we look for what is best and learn from it, we can magnify and multiply our successes

If we continue to search for problems, we will continue to find problems

Appreciative Inquiry - simply put…

Acknowledgement to Marie Jasinski for this slide

Ambition in Action

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AI is a 4-D Cycle

Phases of Appreciative Inquiry adapted from The Power of Appreciative Inquiry (Whitney and Trosten-Bloom, 2003)(reproduced from the Life Based Learning Research Report page 66)

Acknowledgement to Marie Jasinski for this slide

Ambition in Action

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Choosing a topicTopic selectionAI begins with development of a topic that will guide our inquiry and help us connect to the positive coreSince systems grow in the direction of our inquiries, topics become the seeds of the change we want to see happenA topic can be transformationalUp to 3 topics are usually chosen to address one issue

Adapted from OvationNet – David Cooperrider

Ambition in Action

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TopicIdeas

Sydney Institute will grow and prosper in the Enterprise market segment

Sydney Institute staff will be passionate and excited about the Enterprise market segment

Sydney Institute will gain market share nationally and globally in workforce solutions with enterprise/industry.


Ambition in Action

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DiscoveryDiscover and disclose positive capacity, until an

organisation’s understanding is exhausted. (This ignites the ‘spirit’ of inquiry.)

In pairs, interview each other (10 mins ea).

Take notes

Determine themes from group responses


Ambition in Action

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DiscoveryWhat have you been doing to build positive work

relationships with enterprise?

What are some outstanding achievements?

What have been positive outcomes for Sydney Institute?

What skills capabilities do you have to enable you to do this?


Ambition in Action

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DiscoveryWhat have you been doing to build positive work

relationships with enterprise?Industry visits talking to employers

Make sure happy with what delivering

Keeping employers updated with compliant changes

Networking with industry groups, professional associations, universities

Involving industry in career days, sponsorships and events and Assessing

students work Selection processes

Teachers out in industry to maintain industry currency

Encourage teacher to put in Right to Private Practice (keep up with skills)


Ambition in Action

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DiscoveryWhat are some outstanding achievements?Leads to employment of students

Sponsorships for graduation nights

Partnerships with universities (exchange programs with overseas universities)

Growing revenue (through commercial activities)

Training has delivered corporate results and corporate accolades (benefits to coporation)

Articulation pathways to universities

Repeat business

Recognition through industry to raise the Institute profile with industry now coming to us Sydney Inst. (Architecture, hospitality)

Young Achiever Award for hospitality

State medals etc recognition through industry

Private/public partnerships


Ambition in Action

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DiscoveryWhat have been positive outcomes for Sydney

Institute?Change in thinking of some staff

Gives opportunities for staff to develop

Competitive advantage (between Institutes)

Increased profile for Sydney Institute

Differences in quality of RTOs (both other Institutes and private RTOs)

Offering services (customer service attitude)


Ambition in Action

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DiscoveryWhat skills capabilities do you have to enable you

to do this?Being able to recognise possibilities

Opportunities

Leadership

Industry knowledge

Professional respect

Increasing skills development

Networking and contact skills

Being tenacious and seeing no as a challenge

Being flexible to service the enterprise

Non confrontationalist in the face of competition

Supporting to staff to encourage them to look for opportunities

Ability to motivate others

Professional development opportunitiesAdapted from OvationNet – David Cooperrider

Ambition in Action

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DreamImagining what might be possible to create a clear

result-orientated vision for the future. Imagine a bold future.

When we are clear about where we want to reach we become inventive about achieving it.

Positive images lead to positive actions.


Ambition in Action

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Dream Envisage what Sydney Institute would look like

where workforce services is the norm rather than the exception.

Non fund 1 revenue is greater than Fund 1 revenue An integrated Institution where sections are not seen as sections but as a whole of organisation -

an integrated organisation providing solutions How can we help train your staff Industry see us as the solutions to all their corporate workforce training and therefore we can

embrace all the solutions. We have a flexible and appropriate system to enable us to do this. Borderless world = borderless system Freedom to use whatever learning technologies we would like to use with full support. Freedom to acquire technologies without compliance processes.


Ambition in Action

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Design Design improvements to our work teams or

collaborative partnerships to assist the implementation of our dream.

Provocative statements are developed as bold statements of the future as if it has already happened.


Ambition in Action

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Design In pairs develop some provocative and bold

statements of the future (workforce services) as if it has already happened eg; capabilities, systems, partnerships, business practices


Ambition in Action

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Design Bold statements of the future (workforce

services) as if it has already happened


Sections no longer seen as sections but working together to provide a range of products and servicesColleges become like the Business Unit is now and the work reflects the same as what the Business Unit does now.

Ambition in Action

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Destiny (Delivery) Results through implementation and review. If the AI process of positive transformation is

supported through empowering employees to connect, cooperate and cocreate, the results will continue to surface in new, innovative and bold ways.

Plan innovation to achieve our dreams and design goals.


Ambition in Action

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Destiny (Delivery) What do I need to do/learn/understand to support

my team achieve the dream?Know their capabilities

Know who they are

Sell the idea

Navigate processes

Remain positive

Knowing roles and responsibilities

Clear Scope

Understand their directions

Scheduling

Identify at least one key outcome


Ambition in Action

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Destiny (Delivery)

What can we do as a team to support the dream?

Network Push boundaries Communicate Be prepared to listen Don’t make assumptions


Ambition in Action

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Destiny (Delivery) What is my first step?

Just do it!


Ambition in Action

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Destiny (Delivery) What do I need to do/learn/understand to support

my team achieve the dream?

What can we do as a team to support the dream?

What is my first step?


Ambition in Action

www.sit.nsw.edu.au

Skills Book Activity

Ambition in Action

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Scoping the project?

Ambition in Action

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Developing the team Project Plan Sydney Institute Project Plan Proforma Business Proposal Template & Guide Guidelines for Documenting Small Commercial

Projects Small Project Plan Template & Guide and Risk

Management Plan Template & Guide Personal Learning Plan

ambition in action workforce services workshop

Documents